Compare BlackBerry vs CrowdStrike

BlackBerry

Based on 81 reviews.

CrowdStrike

Based on 194 reviews.

Latest Research

Buyer's Guide

CrowdStrike Falcon vs. CylancePROTECT

March 2024

CrowdStrike Falcon vs. CylancePROTECT

Updated: March 2024

Buyer's Guide

CrowdStrike Falcon vs. CylanceOPTICS

March 2024

CrowdStrike Falcon vs. CylanceOPTICS

Updated: March 2024

Buyer's Guide

CrowdStrike Falcon vs. CylancePROTECT

March 2024

CylancePROTECT vs. CrowdStrike Falcon

Updated: March 2024

Sample Customers

CylancePROTECT

Panasonic, Noble Energy, Apria Healthcare Group Inc., Charles River Laboratories, Rovi Corporation, Toyota, Kiewit

CylanceOPTICS

Cerdant, Washoe County School District

CylanceGUARD

Blue Bird Group, Patterson Companies Inc. Afrasia, Colorado Retina, Schneider Electric, ABB

CrowdStrike Falcon Complete

Palm Beach State College, Mercedes-AMG, Pokemon, Telstra, Goldman Sachs, Zebra

Popular Solutions

CylancePROTECT

14 reviews

BlackBerry Enterprise Mobility Suite

1 reviews

CylanceOPTICS

6 reviews

CrowdStrike Falcon

54 reviews

CrowdStrike Falcon Complete

45 reviews

CrowdStrike Falcon Cloud Security

13 reviews

Top Industries

Computer Software Company

14%

Manufacturing Company

13%

Comms Service Provider

Financial Services Firm

Computer Software Company

14%

Financial Services Firm

10%

Comms Service Provider

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Raphael Haroun Ikyagh
Network Administrator at Letshego
I use it for general endpoint protection and the usual stuff like malware detection and prevention.
Read full review of CylanceENDPOINT »
Sukkanta Banerjee
Senior Software Engineer at a tech vendor
The solution allows our Blackberry users to create their passwords on the go. They can reset it if they want unless...
Read full review of Blackberry Dynamics Apps »
Hadar Eshel
Co-Founder and CEO at Cloudway
We use it for protecting our endpoints. We have a specific use case involving a closed and secure environment devoid...
Read full review of CylancePROTECT »
Anonymous User
Consultant at a tech services company
The primary use case is for business.
Read full review of BlackBerry Secure [EOL] »
Leonard Altamura
Security Architect at WaveLength Ind
The reason why I choose SentinelOne right now is that I can fork timelines. I can create serialization or my own...
Read full review of CylanceOPTICS »

Review 1 of 5

Chintan-Vyas
Associate Director at KPMG

Read full review of CrowdStrike Falcon »
Dinesh Yadav
Sales Director at CLOUD MIND
A lot of customers face ransomware and malware attacks. The solution helps protect endpoints and servers from...
Read full review of CrowdStrike Falcon Threat Intelligence »
Jasmin Surani
Senior Cybersecurity Engineer (Security Operations & Engineering) at a manufacturing company
I use CrowdStrike Falcon Cloud Security primarily for endpoint protection, including detection and response. It acts...
Read full review of CrowdStrike Falcon Cloud Security »
Ric Cabrera
IT Consultant - Applications & Technology at Select Home Health Services
We wanted a very high level of endpoint protection and intrusion detection. Based on all the reviews, you have a...
Read full review of CrowdStrike Falcon Complete »
Anonymous User
Owner at a consultancy
The CrowdStrike Falcon Sandbox is one of the most intelligent anti-virus solutions present in the market. It excels...
Read full review of CrowdStrike Falcon Sandbox »

Review 1 of 5

Customer Service

Kums K
Cloud Systems Analyst at Nimbus Cloud Services
I don't have much experience with the solution's technical support since we speak to the product's vendor. I rate the...
Read full review of CylancePROTECT »
HERNAN RODRIGUEZ
IT Security Engineer at Cybolt
The technical support is very slow. I would rate it at a seven out of ten.
Read full review of CylancePROTECT »
Robert Valencia
Solution Architect at Westcon-Comstor
I've used technical support in the past. The technical support, the SLA, if they can improve that aspect of the...
Read full review of CylancePROTECT »
Robert Valencia
Solution Architect at Westcon-Comstor
The technical support needs to be improved. The response time is not the best, and our customers have specifically...
Read full review of CylancePERSONA [EOL] »
Arifin-Ritonga
Senior Consultant at IIJ Singapore
I only had to contact the technical support for CylancePROTECT once, and I don't have any complaints support-wise, so...
Read full review of CylancePROTECT »
Niels Aerts
Founder at XPose
My colleagues said that support-wise, CylancePROTECT is slow to respond, and it's challenging to communicate with...
Read full review of CylancePROTECT »
Loic Maury
IT Manager at PBD
CylancePROTECT's technical support is non-existent.
Read full review of CylancePROTECT »
Anonymous User
VP at a tech services company
I have not personally been in contact with technical support. However, we do have a support ticket, the odd time, and...
Read full review of CylancePROTECT »
Akhlaq Ahmed
BlackBerry Cylance SME - Resident Engineer at a tech services company
Technical support is good, but the response time could be improved. They can take two or three days to get back to...
Read full review of CylancePROTECT »
Anonymous User
Moblity lead at a financial services firm
They provide quick replies, they're very kind and perfectly professional. I have no problem with tech support.
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
Coordinator of special projects at a manufacturing company
I haven't needed to use technical support, the supplier helps us with anything that needs fixing.
Read full review of CylancePROTECT »
Matt Cooper
Infrastructure engineer at a insurance company
Tech support is much better now, but only because I'm integrating with Angie Simpson, our account rep. But if I don't...
Read full review of BlackBerry Enterprise Mobility Suite »
Orlando Barbosa
Head of Systems at SKN Caribecafe Ltda
We haven't needed to reach out to technical support just yet. Therefore, I can't speak to their level of knowledge or...
Read full review of CylancePROTECT »
Anonymous User
IT Administrator Associate at a tech services company
Technical support is good.
Read full review of BlackBerry Enterprise Mobility Suite »
Susan Gilliland
technical support analyst lead at a financial services firm
As with any company, you will have some support staff that have been there a little bit longer and have more...
Read full review of BlackBerry Enterprise Mobility Suite »
Gordon Powell
OT Cyber Security Principal Consultant at Jacobs Engineering Group Inc.
We have the ability to go right into critical because of our partnership level with them. Their support has been...
Read full review of CylancePROTECT »
Anonymous User
Cyber Security Manager at a university
The technical support could be improved although it's probably better than you get with a lot of the other...
Read full review of CylanceOPTICS »
Anonymous User
Vice President Operations at a construction company
I have not had to call technical support during the time we have been using the product because we have had zero issues.
Read full review of CylancePROTECT »
Anonymous User
Senior NOC Security Engineer at a wholesaler/distributor
Technical support is very good and pretty responsive.
Read full review of CylancePROTECT »
Lynda Groulx
Technology Specialist at a tech company
Technical support is stellar. I would rate them a five out of five.
Read full review of BlackBerry Enterprise Mobility Suite »
Andrew S. Baker (ASB)
Cybersecurity & IT Operations Professional (VirtualCxO) at BrainWave Consulting Company, LLC
Customer Service: 10 out of 10. Customer service has been very responsive (going through a managed provider)....
Read full review of CylancePROTECT »
Anonymous User
Head of Mobility at a financial services firm
Technical support is above average. The only thing I would like them to improve is, when I open up a case, I don't...
Read full review of BlackBerry Enterprise Mobility Suite »
Daniel Weber
Administrator at a energy/utilities company
Sometimes tech support is excellent and very quick in replying and finding overages in detail. Other times, it is a...
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
Vice President Product and Strategy at a tech company
My understanding is that technical support is quite good. I don't deal with them directly, however, I have heard that...
Read full review of CylancePROTECT »
Anonymous User
Director of IT Operations at a manufacturing company
I have not personally been in touch with technical support, but I know that when we have contacted them about...
Read full review of CylancePROTECT »
DeAndre Valentine
Senior Network Administrator at a financial services firm
We don't go through technical support directly. We go through a reseller and they take care of it. We have never...
Read full review of CylancePROTECT »
Leonard Altamura
Security Architect at WaveLength Ind
The customer service and support were okay. The tier I support is not great, but the higher support is great.
Read full review of CylanceOPTICS »
Anonymous User
IT Cyber Security Engineer at a legal firm
The technical support personnel I interacted with were good. It was a long process with a lot of testing to attempt...
Read full review of CylanceOPTICS »
Anonymous User
IT Mobility Support Analyst at a financial services firm
Their technical support is actually quite good. It would be extremely valuable to me.
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
Security Domain Architect at a tech services company
I would say it's really good because I've only had to use it once. The product is really low maintenance and easy to...
Read full review of CylancePROTECT »

Review 1 of 30

Gogineni Venkatachowdary
Cloud Operations Center Analyst at a pharma/biotech company
Technical support is great.
Read full review of CrowdStrike Falcon »
Younghoon-Youn
Director of Security Solution Business at a wholesaler/distributor
The support team responses are often a little bit slow. I would rate them a three out of five.
Read full review of CrowdStrike Falcon »
Maurizio Spelta
Senior Manager at Mazars
The technical support is good. All it depends on the rules you have in place for the engagement of support.
Read full review of CrowdStrike Falcon Complete »
Roberto Castilla
Presales & Sales Operations at UST Global
Their support is quite good. I would rate them a seven out of ten. They can add better resources or more resources...
Read full review of CrowdStrike Falcon Complete »
Sathya Paul
Director Of Information Technology at TollPlus LLC.
Technical support could be better because there are ownership issues. For example, when you raise a support case...
Read full review of CrowdStrike Falcon »
Jasmin Surani
Senior Cybersecurity Engineer (Security Operations & Engineering) at a manufacturing company
I have been in touch with CrowdStrike's tech support for the past three years. Their support is excellent, quickly...
Read full review of CrowdStrike Falcon Cloud Security »
Krishna .R
Cyber Security Regional Head at a computer software company
If customers want technical support, they need to subscribe to a special service that they need to pay for. When it...
Read full review of CrowdStrike Falcon »
Shaik Shaheer
Security | SIEM Engineer at a tech services company
Around six months ago, we engaged in a workshop with one of CrowdStrike's Subject Matter Experts. During this...
Read full review of Falcon LogScale »
NiteshSharma
Pre-Sales Architect at Network Techlab (I) Pvt. Ltd
The technical support is good; we raise a case using the portal and get a call back within a day. Help is available...
Read full review of CrowdStrike Falcon »
Anonymous User
IT Security Operations Administrator at a energy/utilities company
Technical support has been great. I'd rate them ten out of ten. You can open up tickets right from the dashboard...
Read full review of CrowdStrike Falcon Complete »
Felipe Mendez
Director Operaciones SOC at IQSEC SA
Technical support in Latin America is delayed. Many times, the customers ask for something from support but they...
Read full review of CrowdStrike Falcon Complete »
Anonymous User
Security Engineer at a tech services company
We haven't had to use their technical support.
Read full review of CrowdStrike Falcon »
Nachiket Sathaye
Information Security Consultant at a tech vendor
Tech support is helpful, but they need a little bit of improvement. The response time is good. This was not a...
Read full review of CrowdStrike Falcon »
Saifuddin Ebrahim
Senior System Engineer at a computer software company
Technical support could move a bit faster. We find that it takes time - at least a day - to reach support and then...
Read full review of CrowdStrike Falcon »
MTHULISI-KUMALO
Junior Security Engineer at Altron
I'm very happy with CrowdStrike's technical support.
Read full review of CrowdStrike Falcon »
Thomas Zeulner
Chief Information Security Officer at a manufacturing company
We have been in touch with technical support for a few issues. They are quite good and the response is fast.
Read full review of CrowdStrike Falcon »
Anonymous User
Analista de segurança de TI at a tech services company
The technical support is very good, it is perfect.
Read full review of CrowdStrike Falcon »
Anonymous User
Manager of infrastructure support at Fenix Innovations
I would rate their support a five out of ten because they do not respond. We have taken premium support with them. If...
Read full review of CrowdStrike Falcon Cloud Security »
Anonymous User
Director - IT Security Operations at a manufacturing company
CrowdStrike's technical support is excellent: * Quick to respond * Quick to help * Very responsive * They have always...
Read full review of CrowdStrike Falcon »
Anonymous User
Engineering manager at a consultancy
We have support from the CrowdStrike team in Japan and we haven't had any problems with them.
Read full review of CrowdStrike Falcon »
Anonymous User
Head Of Information Security (CISO) at a financial services firm
I had to contact support for some minor issues and they were able to help us out pretty well.
Read full review of CrowdStrike Falcon Complete »
Rohith Kumar-Gurram
Cybersecurity Analyst at a computer software company
The technical support is good.
Read full review of CrowdStrike Falcon »
Natthapong Prayadsub
IT Infrastructure Manager at a computer software company
I haven't contacted technical support. Therefore, I can't make an assessment of their services.
Read full review of CrowdStrike Falcon Complete »
WanderMenezes
Senior Principal Security Manager
The technical support for this solution is not very good, and issues will not be picked up unless the ticket raised...
Read full review of CrowdStrike Falcon Complete »
Anonymous User
Senior Financial Analyst - Data Analytics at a energy/utilities company
I would say technical support is fairly good. They understand the technology quite well so they are able to support...
Read full review of CrowdStrike Falcon »
Anonymous User
System Engineer at a tech consulting company
Technical support response times are contingent upon the severity level of the issue. However, we ensure prompt...
Read full review of CrowdStrike Falcon Complete »
Anonymous User
Specialist, Lead Desktop Support at a energy/utilities company
I rate the technical support from CrowdStrike Falcon a five out of five.
Read full review of CrowdStrike Falcon »
Ahmed_Emara
Infrastructure Manager at Quaracrm
We've used technical support, and I rate them a ten out of ten.
Read full review of CrowdStrike Falcon »
Stephen Hand
Director, IT & Systems Security at Tilson
Technical support is an area for improvement. If you have an actual issue, such as an identified threat, then they...
Read full review of CrowdStrike Falcon »
Fadhullah Iskandar Roy
Solution Architect at a comms service provider
Their technical support is good and helpful.
Read full review of CrowdStrike Falcon »

Review 1 of 30

Technical Support

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