Compare CrowdStrike vs FireEye | IT Central Station

CrowdStrike Based on 32 reviews.	FireEye Based on 39 reviews.
Top Comparisons
FireEye Endpoint Security vs. CrowdStrike Falcon Compared 4% of the time.	CrowdStrike Falcon vs. FireEye Endpoint Security Compared 41% of the time.
Sample Customers
CrowdStrike Falcon Complete: Palm Beach State College, Mercedes-AMG, Pokemon, Telstra, Goldman Sachs, Zebra	FireEye iSIGHT Threat Intelligence [EOL]: The Blackstone Group Mandiant Advantage: Stater Bros. Markets, Rush Copley, Blackboat, CapWealth FireEye Endpoint Security: Tech Resources Limited, Globe Telecom, Rizal Commercial Banking Corporation FireEye Managed Defense: Globe Telecom, Landbank of the Philippines, Luz Technologies, Northshore Utility District, Penn State Health Milton S. Hershey Medical Center, Teck Resources, Vodafone
Popular Solutions
CrowdStrike Falcon 19 reviews CrowdStrike Falcon Complete 7 reviews	FireEye Network Security 14 reviews FireEye Endpoint Security 5 reviews FireEye Email Security 2 reviews
Top Industries
Computer Software Company 29% Comms Service Provider 17% Government 5% Manufacturing Company 4%	Computer Software Company 27% Comms Service Provider 20% Government 7% Media Company 5%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Tugomil Cerovecki
CTO at SuperSport
What is our primary use case?
Our primary use case is an ordinary antivirus. We also use it to watch the activity on…
Read full review of CrowdStrike Falcon Complete »
Mark Krishnan
Associate Director - Infrastructure Engineering at AFT
What is our primary use case?
We primarily use the solution as advanced threat protection. It is used to protect all…
Read full review of CrowdStrike Falcon »

Review 1 of 2

BiswabhanuPanda
Senior Technical Consultant at Hitachi Systems Micro Clinic
What is our primary use case?
We have evaluated great vendors like QRadar, Splunk, and all the big players, but they…
Read full review of FireEye Helix »
Hubert Luberek
Information Technology Security Architect at a financial services firm
What is our primary use case?
We use this solution to enhance our internal defense system, protecting us against…
Read full review of FireEye Endpoint Security »
Azadur Sarker
Deputy Manager at a tech services company
How has it helped my organization?
Our end users like this solution. If any there's anything malicious or weird that…
Read full review of FireEye iSIGHT Threat Intelligence [EOL] »
Anonymous User
CEO at a tech services company
What is our primary use case?
We are using the file security scanner. The solution is used to monitor network traffic…
Read full review of FireEye Network Security »
Anonymous User
Deputy Technical Manager (SOC Operations) at a tech services company
What is our primary use case?
I use FireEye Email Security to block spam and advanced threats.
How has it helped my
…
Read full review of FireEye Email Security »

Review 1 of 5

Customer Service

Fadhullah Iskandar Roy
Solution Architect at a comms service provider
Their technical support is good and helpful.
Read full review of CrowdStrike Falcon »
Natthapong Prayadsub
IT Infrastructure Manager at a computer software company
I haven't contacted technical support. Therefore, I can't make an assessment of their services.
Read full review of CrowdStrike Falcon Complete »
Mark Krishnan
Associate Director - Infrastructure Engineering at AFT
Technical support is great. We've never had to contact them at all. Instead, they've always been proactive and...
Read full review of CrowdStrike Falcon »
Kunal Gupta
Security Engineer at a tech services company
The support portal of CrowdStrike is active and helpful if needed.
Read full review of CrowdStrike Falcon »
Thomas Zeulner
IT Security Manager at a manufacturing company
We have been in touch with technical support for a few issues. They are quite good and the response is fast.
Read full review of CrowdStrike Falcon »
Tom Smolinsky
Executive Technology Advisor at Vitso
We haven't used technical support.
Read full review of CrowdStrike Falcon »
Saifuddin Ebrahim
Senior System Engineer at a computer software company
Technical support could move a bit faster. We find that it takes time - at least a day - to reach support and then...
Read full review of CrowdStrike Falcon »
John Seaver
Director Of Information Technology at DLZ Construction Svs.
The technical support do a good job.
Read full review of CrowdStrike Falcon »
Hendrik Fourie
Information Security Consultant at a tech services company
The technical support so far has been good. It would be better if they had people in the country, in South Africa....
Read full review of CrowdStrike Falcon Complete »
Tugomil Cerovecki
CTO at SuperSport
Because we are still in the process of initial integration, it is our partner who is in contact with technical...
Read full review of CrowdStrike Falcon Complete »
Nachiket Sathaye
Information Security Consultant
Tech support is helpful, but they need a little bit of improvement. The response time is good. This was not a...
Read full review of CrowdStrike Falcon »
Brent Homan
Service at Four-U Office Inc
The technical support so far has just been helping with the setup via the initial webinar. The technician was very...
Read full review of CrowdStrike Falcon »
Anonymous User
Senior Cyber Security Analyst
The technical support is pretty good. They're trained in their product and they have a system in place where if the...
Read full review of CrowdStrike Falcon »
Parikshit Goutam
IT Manager at a consultancy
We can call the tech support, if needed. Then, they have a dedicated rep for us.
Read full review of CrowdStrike Falcon »
Anonymous User
Head Of Infrastructure at a insurance company
Their customer support is good. I've always gotten the answers that I needed timely and with the content I needed.
Read full review of CrowdStrike Falcon »
Anonymous User
Sr. IT Support Executive at a hospitality company
If they're having an issue, we tend to stick to the team and occasionally reach out to the support team of Falcon...
Read full review of CrowdStrike Falcon »
Anonymous User
Senior Associate - IT at a financial services firm
Technical support for this solution is good.
Read full review of CrowdStrike Falcon »
Anonymous User
Senior Financial Analyst - Data Analytics at a energy/utilities company
I would say technical support is fairly good. They understand the technology quite well so they are able to support...
Read full review of CrowdStrike Falcon »
Anonymous User
Security Engineer at a tech services company
We haven't had to use their technical support.
Read full review of CrowdStrike Falcon »
Anonymous User
Director Of Information Technology at a financial services firm
I don't have to talk to their technical support often. When I need help, I contact them by email. Sometimes it takes...
Read full review of CrowdStrike Falcon »
Anonymous User
Chief Information Security Officer at a hospitality company
We have been in touch with CrowdStrike technical support and they have been very supportive.
Read full review of CrowdStrike Falcon »
Anonymous User
Infrastructure and support manager at a healthcare company
I have been in contact with technical support and they seemed competent, as well as quick to respond. I would rate...
Read full review of CrowdStrike Falcon Complete »
Anonymous User
Dy General Manager at a real estate/law firm
Due to the fact that we are still running a POC, we have direct access to the principal on the contract. They have...
Read full review of CrowdStrike Falcon »
Anonymous User
Director Of Information Technology at a financial services firm
Trying to get somebody on the phone might not always be the easiest thing, but they usually respond in a fairly...
Read full review of CrowdStrike Falcon »
Anonymous User
IT Security Operations Administrator at a energy/utilities company
Technical support has been great. I'd rate them ten out of ten. You can open up tickets right from the dashboard...
Read full review of CrowdStrike Falcon Complete »
Erik Sobel
Director of Security at a insurance company
The technical support is excellent. Though, as the company has grown, the technical support has felt less personal.
Read full review of CrowdStrike Falcon »
Anonymous User
Technical Architect at a consultancy
There has not been any contact with technical support or community support. I have been able to do what I needed...
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Anonymous User
Sr Network Administrator at a construction company
We haven't needed to contact support yet.
Read full review of CrowdStrike Falcon »

Review 1 of 28

Yaser Aljohani
OT/ICS Information Security Specialist at SANS
I have been in contact with technical support and I find them to be good.
Read full review of FireEye Network Security »
Sagi Zelinger
Professional Services Division Manager at 2Bsecure
Technical support is great.
Read full review of FireEye Network Security »
Umit Akarsu
Presales Engineer at E-DATA TEKNOLOJİ
I've been in contact with technical support and I've been satisfied with the level of service I've received.
Read full review of FireEye Email Security »
SaladinEffendi
Head of IT Division at PT Bank Mandiri (Persero) Tbk.
Customer service and technical support could use some enhancement. On a scale from 1 to 10, it is between six and...
Read full review of FireEye Network Security »
Azadur Sarker
Deputy Manager at a tech services company
I would rate their technical support a seven out of ten.
Read full review of FireEye iSIGHT Threat Intelligence [EOL] »
Jitu Mani Das
Information Security Manager at SPXFLOW
Great support, a well technology-minded guy with a proactive and ready-to-resolve easy attitude.
Read full review of FireEye Endpoint Security »
Hubert Luberek
Information Technology Security Architect at a financial services firm
This solution needs stronger support in Eastern Europe because of the time difference between, for example, Poland...
Read full review of FireEye Endpoint Security »
Sunil Kumar G
Lead Program Manager at a computer software company
They are very good. They follow the SLA and have two types of support. Premium support is available 24/7, and it is...
Read full review of FireEye Network Security »
Anonymous User
CEO at a tech services company
The technical support personnel for the FireEye platform has been very responsive, which is a critical factor when...
Read full review of FireEye Network Security »
Anonymous User
NetworkEngineer informaton security at a tech services company
Customer Service: It's very good. Technical Support: It's very good.
Read full review of FireEye Network Security »
Anonymous User
Senior Network Security Analyst at a manufacturing company
Customer Service: 8/10. Technical Support: 8/10.
Read full review of FireEye Network Security »
Anonymous User
Deputy Technical Manager (SOC Operations) at a tech services company
My experience was 50/50. Sometimes, it was good. Sometimes, they took some time.
Read full review of FireEye Endpoint Security »
Anonymous User
Deputy Assistant Secretary
The support from the company has been wonderful. Any time we've had any issues they responded.
Read full review of FireEye Network Security »
Anonymous User
Security Analyst at a financial services firm
We receive our technical support through a third-party. Directly with FireEye, I'm not sure about technical support.
Read full review of FireEye Network Security »
Technicalconsult568
product manager at MCS
They have a strong technical support.
Read full review of FireEye Endpoint Security »
Anonymous User
CTO & CISO at a tech vendor
The technical support has been very good. We're quite satisfied with the level of support we get.
Read full review of FireEye Helix »
Anonymous User
Security Engineer at Tenece Professional Services
I rate it eight out of 10.
Read full review of FireEye Network Security »
Philippe Panardie
chef gpt info trans télécom at SDIS
Technical support is rather good. But it's very restrictive, it's false of maintenance. If you're don't authenticate...
Read full review of FireEye Network Security »
SenITCOn45
IT Senior Consultant at a manufacturing company
Technical support is good. They respond well, and if we send them software that we think is suspicious then they...
Read full review of FireEye Network Security »
Anonymous User
Executive Officer at a tech services company
We have our technical teams who can do PoCs. Also, our local vendor can support us.
Read full review of FireEye Endpoint Security »
Anonymous User
System Engineer at a tech services company
Their technical support is very good and responsive.
Read full review of FireEye Network Security »
Ala Khalil
PreSales Director at a tech services company
We have our own qualified tech support team, and we do not find a need for the tech support from FireEye IT.
Read full review of FireEye Network Security »
Anonymous User
Cyber Security Consultant at a tech consulting company
The solution's technical support is awesome. They are very responsive. Mandiant's technical support is extremely...
Read full review of Verodin »
Anonymous User
Deputy Technical Manager (SOC Operations) at a tech services company
Technical support is okay. Some issues are resolved quickly. Other issues take more time.
Read full review of FireEye Email Security »
Anonymous User
Sr. Network Engineer at a tech services company
Customer Service: 9/10. Technical Support: 10/10.
Read full review of FireEye Network Security »

Review 1 of 25

Technical Support

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CrowdStrike vs FireEye

What is our primary use case?

What is our primary use case?

What is our primary use case?

What is our primary use case?

How has it helped my organization?

What is our primary use case?

What is our primary use case?

How has it helped my