Compare CyberArk vs LogMeIn | IT Central Station

CyberArk Based on 90 reviews.	LogMeIn Based on 62 reviews.
Top Comparisons
LastPass Enterprise vs. CyberArk Enterprise Password Vault Compared 10% of the time.	CyberArk Enterprise Password Vault vs. LastPass Enterprise Compared 7% of the time.
Overview
CyberArk is an information security company focused on privileged account security. The company's technology is deployed worldwide primarily in the financial services, energy, retail, and healthcare markets. As of September 2014, CyberArk had nearly 1,600 customers, including over 30 of the Fortune 100 and approximately 15% of the Global 2000. In June 2014, CyberArk filed with the Securities and Exchange Commission for an IPO, listing revenues of $66.2 million for 2013.	LogMeIn, Inc., founded in 2003 and based in Boston, Massachusetts, is a provider of Software as a service and cloud-based remote connectivity services for collaboration, IT management and customer engagement. The company's products are focused on four business areas, including Collaboration services, IT Management services, Customer support services, and Internet of Things services. The products include:
Sample Customers
CyberArk Enterprise Password Vault: AstraZeneca, Time, DBS, Novartis, Motorola, BT, pwc, Braun, Deloitte, Williams, Revlon, Belgacom, Barclays	LastPass Enterprise: Hootsuite, Truenorthlogic, Zirtual, CashStar, GoodData, Mainstream Technologies
Popular Solutions
CyberArk PAS 53 reviews CyberArk Enterprise Password Vault 4 reviews CyberArk Endpoint Privilege Manager 1 reviews	LogMeIn Rescue 15 reviews LogMeIn Central 13 reviews LogMeIn Pro 12 reviews
Top Industries
Software R&D Company 19% Financial Services Firm 19% Comms Service Provider 9% Retailer 9%	Software R&D Company 12% Healthcare Company 7% University 7% Media Company 7%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Uchechukwu Ukazu
Tech Support at a tech services company
What is our primary use case?
Our primary use case for this solution is to manage enterprise passwords and monitor…
Read full review of CyberArk Endpoint Privilege Manager »
Clifton Franklin
User at a pharma/biotech company
What is our primary use case?
Our primary use case of this solution is for elevated access.
How has it helped my
…
Read full review of CyberArk Enterprise Password Vault »
Anonymous User
Core Analyst/ Server Admin at a comms service provider
What is our primary use case?
We use CyberArk to manage our privileged accounts, our passwords for our critical…
Read full review of CyberArk PAS »

Review 1 of 3

Mark Wight
ICT Manager at Onefortyone
What is our primary use case?
Our primary use case is to share passwords internally to contractors. It's for the…
Read full review of LastPass Enterprise »
Anonymous User
Owner
What is our primary use case?
I am an IT Consultant, and this is my life. This is how I access all the machines that I…
Read full review of LogMeIn Central »
Art Ochoa
Director of IT at a retailer
How has it helped my organization?
People no longer want to kill me. Meaning, with the amount of tools I have…
Read full review of LogMeIn Rescue »
Tanya Duprey
Firm Administrator
What is our primary use case?
Our primary use case is remote access for working from home, and DR/BC (Disaster…
Read full review of GoToMyPC »
Anonymous User
CEO
What is our primary use case?
To administer computer systems, both for internal use and for some private individuals…
Read full review of LogMeIn Pro »

Review 1 of 5

Customer Service

Sumit Batabyal
Security Team Lead at a tech services company
They are very helpful for us whenever we have any questions.
Read full review of CyberArk PAS »
karthikrajaraj
Technical Director at Unique Performance Techsoft Pvt Ltd
Excellent customer support.
Read full review of CyberArk PAS »
Uchechukwu Ukazu
Tech Support at a tech services company
I found the technical support to be good. They are always available and ready to answer questions and provide support.
Read full review of CyberArk Endpoint Privilege Manager »
Je’rid Mccormick
Associate Engineer I at a insurance company
The technical support is wonderful. We get the right person. They answer very quickly, giving us solutions which...
Read full review of CyberArk PAS »
Je’rid Mccormick
Associate Engineer I at a insurance company
Excellent service and quick responses with engineers who understand the product.
Read full review of CyberArk PAS »
HimanshuPandey
Lead Consultant at a tech services company
I believe the tech support staff can be more proactive. Right now, I have booked a ticket with tech support for an...
Read full review of CyberArk PAS »
Anonymous User
IT Security Analyst at a mining and metals company
We use their technical support all the time. It is a little slow to start a case. Then, once you get through that...
Read full review of CyberArk PAS »
Ashish Pandey
Technical Manager at a tech services company
There is not seamless stability in the support. Sometimes, we don't have any level of support which is required when...
Read full review of CyberArk PAS »
Gautam Mishra
IT Analyst at a tech services company
Tech support is very quick to answer our request tickets.
Read full review of CyberArk PAS »
Anonymous User
Information Security Engineer at a international affairs institute
The support is always very responsive, accurate, and complete in their solutions. I've always had a personal contact...
Read full review of CyberArk PAS »
Anonymous User
Master software engineer at a financial services firm
Technical support actually works really well. From time to time there can be some issues as far as SLAs go. Sometimes...
Read full review of CyberArk PAS »
Anonymous User
Senior Consultant at a tech services company
It's hard to find competent resellers/support.
Read full review of CyberArk PAS »
Kevin Elwell
Security Analyst at a retailer
Technical support has been very responsive in navigating challenges. It is very easy to open a ticket.
Read full review of CyberArk PAS »
Anonymous User
Technical consultant at a healthcare company
Technical support is good but the problem is when we are using the application side. The support people have a...
Read full review of CyberArk PAS »
Anonymous User
Network Security Consultant at a comms service provider
Due to meaningless error messages, it is not possible to repair non-trivial errors without support. However, with...
Read full review of CyberArk Enterprise Password Vault »
Anonymous User
Consultant at a tech company
Their support is good. It is split up into different areas (technical, implementation, etc.) and I always have a...
Read full review of CyberArk PAS »
Anonymous User
Core Analyst/ Server Admin at a comms service provider
This is coming from a person who spent two-and-a-half years in customer support, so I do have a certain amount of...
Read full review of CyberArk PAS »
Akansha Mishra
Technical Lead at a tech services company
Technical support is quite efficient and they always provide a timely response.
Read full review of CyberArk PAS »
Anonymous User
IT Security Specialist at a tech services company
Very good.
Read full review of CyberArk PAS »
Anonymous User
Project Manager at a tech services company
We have good support from support. They are very helpful.
Read full review of CyberArk PAS »
Anonymous User
Senior Technical Trainer at a tech services company
Technical support is average. They are not so great, because the first level support partner or distributor has to...
Read full review of CyberArk PAS »
Anonymous User
Senior Consultant (CyberArk) at a financial services firm
Technical support is excellent; one of the most knowledgeable and well-trained support staff.
Read full review of CyberArk Enterprise Password Vault »
Anonymous User
Information security engineer/ business owner
I'm not a fan of technical support with CyberArk. It's like jumping through red tape and hoops. Quite frankly, it's...
Read full review of CyberArk PAS »
Anonymous User
IT Admin at a tech company
The technical support is good.
Read full review of CyberArk PAS »
Anonymous User
Senior server administrator at a financial services firm
The tech support for CyberArk is definitely one of the best I've used, and I've been in IT for 35 years.
Read full review of CyberArk PAS »
Anonymous User
Senior Manager of System Security at a tech services company
Customer Service: It's improved over the years and now is very fast and efficient. We've got a very good Italian...
Read full review of CyberArk PAS »
Anonymous User
Identity and Access Management Engineer at a energy/utilities company
Technical support is very good. We have had a technical account manager (TAM) in the past, and have worked directly...
Read full review of CyberArk PAS »
Anonymous User
Director Information Security at a insurance company
I evaluate the technical support very highly. Although, the individuals who we worked with were very technical. If...
Read full review of CyberArk PAS »
Anonymous User
Owner at a tech consulting company
It can take time before you get a solution. Frequently, we have already solved it ourselves. CyberArk is re-arranging...
Read full review of CyberArk Enterprise Password Vault »
Anonymous User
IT Security Consultant at a tech services company
Three-year support (unlimited case and call support) is free with license purchase but I would say sometimes it's not...
Read full review of CyberArk PAS »

Review 1 of 30

Robert Gabriel
President/CEO at a healthcare company
I don’t think we ever needed to get tech support on the line because the software is so easy to use. We are able to...
Read full review of LogMeIn Rescue »
RubenM
IT Manager at a retailer
It was a good experience. The person I spoke to was very knowledgeable about the product, and was straightforward...
Read full review of LogMeIn Rescue »
David Putz
President
Support has been very good when I have used it.
Read full review of LogMeIn Central »
Michelle Schoen
Co-Owner at a professional training and coaching company
I'd give it a 10 out of 10. We've been able to get through, and they've answered our questions. We haven't had to...
Read full review of GoToWebinar »
Gene Clark
President at a manufacturing company
I don't have any problems with it. I have never had to call and get support because it's pretty simple to use and...
Read full review of LogMeIn Pro »
George Khairallah
Chief Technology Officer at a tech services company
Customer Service: This is a very weak point with LogMeIn. Their customer service is very scripted and almost...
Read full review of LogMeIn Pro »
Ilan Baicher
Chief Information Officer
I would rate the technical support as a 10 out of 10. They know their product. Whenever I call them, they help me get...
Read full review of LogMeIn Rescue »
Anonymous User
SOC Manager at a retailer
Technical support is generally pretty good, but they are not easy get on the phone with quickly.
Read full review of LastPass Enterprise »
Anonymous User
IT Manager, System Engineer, Consultant at a tech vendor
I do not think I have ever had to call tech support for LogMeIn Rescue.
Read full review of LogMeIn Rescue »
Anonymous User
VP of Product at a legal firm
Very helpful customer service related to billing questions.
Read full review of GoToMeeting »
Mark Wight
ICT Manager at Onefortyone
Their technical support was very good. They generally respond via email, or they log into their service desk, and...
Read full review of LastPass Enterprise »
Anonymous User
Owner and Operator
I've never called in.
Read full review of LogMeIn Pro »
Anonymous User
TSM at a manufacturing company
We used customer support one time that we have a problem with the licensing. They explained it to us, and that was...
Read full review of LogMeIn Rescue »
Anonymous User
Founder & CEO: Cybersecurity legal Practice at a legal firm
We have had no need to contact their technical support.
Read full review of LastPass Enterprise »
Anonymous User
CEO
It was really good at the beginning, and then all of a sudden it got not so good. But it seems like it's been...
Read full review of LogMeIn Pro »
Anonymous User
Sales Manager & Sr. Mortgage Loan Officer
When I've had to call for help they've been really good.
Read full review of LogMeIn Pro »
Anonymous User
Technology Director
I don’t think I’ve ever called the tech support.
Read full review of LogMeIn Central »
Anonymous User
Medical Biller
I have called for help, and they have been extremely helpful.
Read full review of LogMeIn Central »
Anonymous User
System Administrator at a tech services company
Support answers quickly when enterprise customers call/write. Solutions are sometimes poor and un-reproducible. For...
Read full review of LastPass Enterprise »
Anonymous User
President at a tech services company
We haven't really used the tech support.
Read full review of LogMeIn Central »
Anonymous User
Research Scientist
The product is stable enough that I have not had to contact them very often. I do send technical support an email...
Read full review of LogMeIn Pro »
Chuck Miller
Technology Coordinator at a government
Good tech support. They're excellent.
Read full review of LogMeIn Central »
Anonymous User
Teacher Technology Engagement Program Coordinator/Technician at a K-12 educational company or school
I rate technical support a 10.
Read full review of LogMeIn Pro »
Anonymous User
Owner
I have only called them once, and it was to complain about a bill. What happened is I could purchase it two ways. I...
Read full review of LogMeIn Rescue »
Anonymous User
Assistant Director of Technology Support at a university
Tech support is excellent.
Read full review of LastPass Enterprise »
Anonymous User
Director, Information Technology at a manufacturing company
We haven't really had to contact the technical support much, which is probably a good thing. At least I'm not aware...
Read full review of LogMeIn Pro »
Anonymous User
Data Analyst & Back Office Support at a non-tech company
I've not had to contact technical support for anything.
Read full review of LogMeIn Pro »
Anonymous User
User at a pharma/biotech company
Customer Service: I have called tech support and my issue was resolved quickly. Technical Support: 5 stars.
Read full review of LogMeIn Pro »
Anonymous User
Net Admin at a translation and localization position
Technical support is adequate. They are pretty focused on what it is that they do, and if there are any problems...
Read full review of LogMeIn Rescue »
Anonymous User
Director of Information Technologies at a tech services company
I haven't used tech support too much, but the times I have it's been fine.
Read full review of LogMeIn Central »

Review 1 of 30

Technical Support

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CyberArk vs LogMeIn

What is our primary use case?

What is our primary use case?

How has it helped my

What is our primary use case?

What is our primary use case?

What is our primary use case?

How has it helped my organization?

What is our primary use case?

What is our primary use case?