Compare CyberArk vs LogMeIn | IT Central Station

CyberArk Based on 74 reviews.	LogMeIn Based on 56 reviews.
Overview
CyberArk is an information security company focused on privileged account security. The company's technology is deployed worldwide primarily in the financial services, energy, retail, and healthcare markets. As of September 2014, CyberArk had nearly 1,600 customers, including over 30 of the Fortune 100 and approximately 15% of the Global 2000. In June 2014, CyberArk filed with the Securities and Exchange Commission for an IPO, listing revenues of $66.2 million for 2013.	LogMeIn, Inc., founded in 2003 and based in Boston, Massachusetts, is a provider of Software as a service and cloud-based remote connectivity services for collaboration, IT management and customer engagement. The company's products are focused on four business areas, including Collaboration services, IT Management services, Customer support services, and Internet of Things services. The products include:
Sample Customers
CyberArk Enterprise Password Vault: AstraZeneca, Time, DBS, Novartis, Motorola, BT, pwc, Braun, Deloitte, Williams, Revlon, Belgacom, Barclays	LastPass Enterprise: Hootsuite, Truenorthlogic, Zirtual, CashStar, GoodData, Mainstream Technologies
Popular Solutions
CyberArk Privileged Access Security 53 reviews CyberArk Enterprise Password Vault 4 reviews	LogMeIn Pro 16 reviews LogMeIn Rescue 15 reviews LogMeIn Central 12 reviews
Top Comparisons
Thycotic Secret Server vs. CyberArk Enterprise Password Vault Compared 34% of the time.	Keeper vs. LastPass Enterprise Compared 18% of the time.
Top Industries
Financial Services Firm 30% Insurance Company 9% Retailer 8% Energy/Utilities Company 8%	University 23% Financial Services Firm 14% Recruiting/Hr Firm 10% Manufacturing Company 8%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anonymous User
Core Analyst/ Server Admin at a comms service provider
What is our primary use case?: We use CyberArk to manage our privileged accounts, our passwords for our critical...
Read full review of CyberArk Privileged Access Security »
AdvancedSpec531
Advanced CyberArk Specialist at a tech services company
What is most valuable?: The secured vault storage offers great capabilities for structuring and accessing data....
Read full review of CyberArk Enterprise Password Vault »

Review 1 of 2

Michelle Schoen
Co-Owner at a professional training and coaching company
What is most valuable?: The ability to answer questions without everyone seeing all the questions. They have...
Read full review of GoToWebinar »
Anonymous User
CEO
What is our primary use case?: To administer computer systems, both for internal use and for some private...
Read full review of LogMeIn Pro »
PrincplEng3876
Principal Engineer III
How has it helped my organization?: Enables spontaneous meetings across geographies. • What is most...
Read full review of GoToMeeting »
Art Ochoa
Director of IT at a retailer
How has it helped my organization?: People no longer want to kill me. Meaning, with the amount of tools I have...
Read full review of LogMeIn Rescue »
Anonymous User
Owner
What is our primary use case?: I am an IT Consultant, and this is my life. This is how I access all the machines...
Read full review of LogMeIn Central »

Review 1 of 5

Customer Service

Jeffrey Everling
Security Expert at SecurIT
The technical support for our customers is primarily handled by ourselves, with CyberArk technical support to fall...
Read full review of CyberArk Privileged Access Security »
Song Ye
Senior System Engineer at a transportation company
We open the cases. We have made phone calls. We have engaged the professional services and the consulting services to...
Read full review of CyberArk Privileged Access Security »
Birzu Alexandru-Adrian
ITSM & AntiFraud Consultant
Customer Service: Customer service is OK in Romania. Technical Support: I had direct contact with the local team and...
Read full review of CyberArk Privileged Access Security »
Shibu Kurian
Sr. Technical Consultant at a tech company
Technical support from the vendor is the worst and that is one reason I stopped using CyberArk.
Read full review of CyberArk Privileged Access Security »
Je’rid Mccormick
Associate Engineer I at a insurance company
The technical support is wonderful. We get the right person. They answer very quickly, giving us solutions which...
Read full review of CyberArk Privileged Access Security »
Rodney Dapilmoto
Systems Admin Analyst 3 at CPS Energy
Customer Service: CyberArk could use some improvement with their level of customer service. Sometimes, it can take...
Read full review of CyberArk Privileged Access Security »
Alan Hammond
Head of Technical Services at a tech services company
Technical support works with customers and partners to resolve issues in a timely way.
Read full review of CyberArk Privileged Access Security »
karthikrajaraj
Technical Director at Unique Performance Techsoft Pvt Ltd
Excellent customer support.
Read full review of CyberArk Privileged Access Security »
Ashish Khanal
Identity and Access Management Consultant at a tech services company
Although I was part of business side of the team, and I only had interaction with internal engineering team, I found...
Read full review of CyberArk Enterprise Password Vault »
Varun Sahu
Iam Engineer at a tech services company
I would give the technical support a 9/10 rating. It has superb technical support for U.S. clients. However, for...
Read full review of CyberArk Privileged Access Security »
Sack Pephirom
Senior Security Engineer at a financial services firm
For what I was using technical support for, they were really knowledgeable. They were able to resolve the issues that...
Read full review of CyberArk Privileged Access Security »
Sumit Batabyal
Security Team Lead at a tech services company
They are very helpful for us whenever we have any questions.
Read full review of CyberArk Privileged Access Security »
Akansha Mishra
Technical Lead at a tech services company
Technical support is quite efficient and they always provide a timely response.
Read full review of CyberArk Privileged Access Security »
Anonymous User
Senior Executive Information Security at a manufacturing company
I rate technical support 9/10, very good.
Read full review of CyberArk Privileged Access Security »
Anonymous User
Core Analyst/ Server Admin at a comms service provider
This is coming from a person who spent two-and-a-half years in customer support, so I do have a certain amount of...
Read full review of CyberArk Privileged Access Security »
AdvancedSpec531
Advanced CyberArk Specialist at a tech services company
Customer Service: Customer service is very responsive and they are willing to help you with any deployment decisions,...
Read full review of CyberArk Enterprise Password Vault »
Anonymous User
CyberArk Consultant at a comms service provider
I rate support 7/10. Technical knowledge of the support staff is good. Sometimes it is a lengthy process to get to...
Read full review of CyberArk Privileged Access Security »
Anonymous User
Security Engineer at a tech services company
The product is not very difficult to install. However, there are some considerations that need to be taken into...
Read full review of CyberArk Privileged Access Security »
Anonymous User
IT Security Engineer at a tech services company
Customer Service: It's good. Technical Support: It's good.
Read full review of CyberArk Privileged Access Security »
Anonymous User
Vice President - Cyber Security at a tech services company
I think that tech support is decent.
Read full review of CyberArk Privileged Access Security »
Anonymous User
Security Engineer at a tech services company
Technical support is OK. The product is not very difficult to install, but there are some considerations that need to...
Read full review of CyberArk Privileged Access Security »
Rahsaan Knights
Information Security Analyst III at a healthcare company
In the beginning (early 2017), we had some issues. We would have a discrepancy in what user support was telling us....
Read full review of CyberArk Privileged Access Security »
Anonymous User
Information security engineer/ business owner
I'm not a fan of technical support with CyberArk. It's like jumping through red tape and hoops. Quite frankly, it's...
Read full review of CyberArk Privileged Access Security »
Anonymous User
Technical consultant at a healthcare company
Technical support is good but the problem is when we are using the application side. The support people have a...
Read full review of CyberArk Privileged Access Security »
Den Tom
SD/Infr Coordinator at a software R&D company
I haven't needed any support yet, as it is well documented.
Read full review of CyberArk Privileged Access Security »
Anonymous User
Director Information Security at a insurance company
I evaluate the technical support very highly. Although, the individuals who we worked with were very technical. If...
Read full review of CyberArk Privileged Access Security »
Anonymous User
IT Security Analyst at a mining and metals company
We use their technical support all the time. It is a little slow to start a case. Then, once you get through that...
Read full review of CyberArk Privileged Access Security »
Anonymous User
Information Security Senior Engineer at a tech vendor
Customer Service: 9/10 Technical Support: 8/10
Read full review of Endpoint Privilege Manager »
Anonymous User
Systems Admin II at a transportation company
For the most part, technical support is very knowledgeable. Sometimes, you get the one person whom you might have to...
Read full review of CyberArk Privileged Access Security »
SrConsultant925
Senior Consultant (CyberArk) at a financial services firm
Technical support is excellent; one of the most knowledgeable and well-trained support staff.
Read full review of CyberArk Enterprise Password Vault »

Review 1 of 30

Paul Farren
Owner
I have never been able to talk to anybody. As I recall, there is no phone support. I have not had any issues with...
Read full review of LogMeIn Pro »
Andrew Abrams
Co-Founder
We rarely ever call them for support, but when we have, it has been very good. I would give them a 10 out of 10.
Read full review of LogMeIn Rescue »
Michelle Schoen
Co-Owner at a professional training and coaching company
I'd give it a 10 out of 10. We've been able to get through, and they've answered our questions. We haven't had to...
Read full review of GoToWebinar »
RubenM
IT Manager at a retailer
It was a good experience. The person I spoke to was very knowledgeable about the product, and was straightforward...
Read full review of LogMeIn Rescue »
David Putz
President
Support has been very good when I have used it.
Read full review of LogMeIn Central »
John-Robinson
Network Administrator
I have never needed to use tech support.
Read full review of LogMeIn Central »
Robert Gabriel
President/CEO at a healthcare company
I don’t think we ever needed to get tech support on the line because the software is so easy to use. We are able to...
Read full review of LogMeIn Rescue »
George Khairallah
Chief Technology Officer at a tech services company
Customer Service: This is a very weak point with LogMeIn. Their customer service is very scripted and almost...
Read full review of LogMeIn Pro »
Anonymous User
IT Manager at a non-profit
I can’t even get someone to update my billing information. I haven’t needed tech support for this product, but the...
Read full review of LogMeIn Central »
Anonymous User
Senior Technology Director
I have not really taken advantage of technical support, other than the initial roll-out.
Read full review of LogMeIn Rescue »
Anonymous User
Associate Director of IT Assets & Procurement
Tech support has been excellent when engaged.
Read full review of LogMeIn Rescue »
Anonymous User
Director, Information Technology at a manufacturing company
We haven't really had to contact the technical support much, which is probably a good thing. At least I'm not aware...
Read full review of LogMeIn Pro »
Anonymous User
Co-Founder at a consultancy
I've rarely contacted their tech support, so I don't really have any feedback on it.
Read full review of LastPass Enterprise »
Anonymous User
Integral Color Specialist
Do not use the technical support.
Read full review of LogMeIn Central »
Anonymous User
CEO
It was really good at the beginning, and then all of a sudden it got not so good. But it seems like it's been...
Read full review of LogMeIn Pro »
Anonymous User
Sales Manager & Sr. Mortgage Loan Officer
When I've had to call for help they've been really good.
Read full review of LogMeIn Pro »
Anonymous User
Owner
I have only called them once, and it was to complain about a bill. What happened is I could purchase it two ways. I...
Read full review of LogMeIn Rescue »
Paul Hayden
Technical Architect
My experience with tech support has been good.
Read full review of LogMeIn Rescue »
Anonymous User
Senior Manager, Global Service Desk at a tech vendor
LastPass has been bounced around a bit. They are now owned by LogMeIn, so we have had a little bit of a challenge...
Read full review of LastPass Enterprise »
Anonymous User
Research Scientist
The product is stable enough that I have not had to contact them very often. I do send technical support an email...
Read full review of LogMeIn Pro »
Anonymous User
Owner
I have not had to call them many times. I have called a few times, but most times I have not really had to, so when I...
Read full review of LogMeIn Central »
Charlie Zevitas
Business Owner
I had an issue a few years back, and it was resolved. But I haven't had to use much tech support. But, all in all,...
Read full review of LogMeIn Pro »
Anonymous User
President at a tech services company
We haven't really used the tech support.
Read full review of LogMeIn Central »
Anonymous User
Vp Of Enterprise IT at a financial services firm
I have no experience with technical support.
Read full review of LogMeIn Pro »
PrincplEng3876
Principal Engineer III
Fair.
Read full review of GoToMeeting »
Anonymous User
Head of IT
Customer Service: An eight out of 10. Technical Support: An eight out of 10.
Read full review of LogMeIn Pro »
Anonymous User
System Administrator at a tech services company
Support answers quickly when enterprise customers call/write. Solutions are sometimes poor and un-reproducible. For...
Read full review of LastPass Enterprise »
Anonymous User
VP of Product at a legal firm
Very helpful customer service related to billing questions.
Read full review of GoToMeeting »
Rommel Abueg
Field Engineer at a tech vendor
Customer Service: The customer support was great. Any issues I encountered were responded to in a timely manner and...
Read full review of LogMeIn Pro »
Anonymous User
User at a pharma/biotech company
Customer Service: I have called tech support and my issue was resolved quickly. Technical Support: 5 stars.
Read full review of LogMeIn Pro »

Review 1 of 30

Technical Support

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