Compare Cybereason vs Fortra

CONNECTICUT WATER, BEAM SUNTORY, CADWALADER, WICKERSHAM & TAFT, RTI Surgical, HOSPITAL REVENUE CYCLE MANAGEMENT COMPANY, MCBEE ASSOCIATES, FORTUNE 500 BANK

Cybereason Managed Detection & Response

CONNECTICUT WATER, BEAM SUNTORY, CADWALADER, WICKERSHAM & TAFT, RTI Surgical, HOSPITAL REVENUE CYCLE MANAGEMENT COMPANY, MCBEE ASSOCIATES, FORTUNE 500 BANK

Digital Guardian

The Fifth Avenue Theatre, Jabil Circuit

Fortra Powertech Antivirus

1. Acronis 2. Adobe 3. AIG 4. Airbus 5. Amazon 6. American Express 7. Apple 8. AT&T 9. Bank of America 10. Barclays 11. BASF 12. Bayer 13. BlackRock 14. Boeing 15. BNP Paribas 16. Cisco 17. Coca-Cola 18. Comcast 19. Dell 20. Disney* 21. Eni 22. ExxonMobil 23. FedEx 24. Ford 25. General Electric 26. Google 27. HP 28. IBM 29. Intel 30. JPMorgan Chase 31. Kellogg's 32. McDonald's 33. Merck 24. Microsoft 25. Nike 26. Oracle

Popular Solutions

Cybereason Endpoint Detection & Response

5 reviews

Cybereason XDR

2 reviews

Cybereason Deep Respond [EOL]

0 reviews

Fortra's JAMS

20 reviews

Fortra's GoAnywhere MFT

10 reviews

Fortra's Automate

10 reviews

Top Industries

Computer Software Company

16%

Comms Service Provider

13%

Financial Services Firm

Manufacturing Company

Financial Services Firm

15%

Computer Software Company

13%

Manufacturing Company

Healthcare Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Ivan Burke
Head of Research Development and Innovation at CSIR
My company uses Cybereason Managed Detection & Response for incident response, and whenever there is a breach, we...
Read full review of Cybereason Managed Detection & Response »
Ivan Burke
Head of Research Development and Innovation at CSIR
My company uses Cybereason Next-Generation Antivirus for our managed services. We use it a lot when, as a part of our...
Read full review of Cybereason Next-Generation Antivirus »
Ivan Burke
Head of Research Development and Innovation at CSIR
We have mostly been using it to help us look into responses. We usually deploy it during the incident response...
Read full review of Cybereason XDR »
Johnson Bresnick
Director of Learning and Development at ACA - Ateliers de conversation anglaise
It detects and flags malware and other attacks. We also have MDR services completely managed by Cybereason. They look...
Read full review of Cybereason Endpoint Detection & Response »
Manohar Baratam
Security Analyst at a manufacturing company
Our primary use case of this solution is to identify the threat life cycle in our organization. We monitor ongoing...
Read full review of Cybereason Deep Respond [EOL] »

Review 1 of 5

Christian Dagal
Security Architect Manager at Aboitiz Equity Ventures, Inc.
We have a wider range of use cases for Digital Guardian, it detects the movement and classification of files within...
Read full review of Fortra's Digital Guardian »
Brando Diego
System Engineer at Notable Frontier Sdn Bhd

Read full review of Fortra's Vera »
Corey Cole
Service Coordinator - Technology Security at a government
We used the product for scheduled vulnerability scanning and detecting changes within our assets.
Read full review of Fortra Tripwire IP360 »
Anonymous User
IT Manager at a construction company

Read full review of Fortra's Globalscape WAFS »
Andrian Lubimov
SVP of Networking and Operations at Skywire Networks
We are a service provider. We operate a Juniper-based IT NTLS core, and we build access utilizing different...
Read full review of Fortra's Intermapper »

Review 1 of 5

Customer Service

Ivan Burke
Head of Research Development and Innovation at CSIR
Cybereason's support is very good. They are very quick at setting up a new instance. Usually, when we have an IR,...
Read full review of Cybereason XDR »
Ivan Burke
Head of Research Development and Innovation at CSIR
The solution's technical support was very good. There were only a few integration-related issues, for which...
Read full review of Cybereason Next-Generation Antivirus »
Chad Kliewer
Information Security Officer at PTCI
I have been working with the product team a lot and giving them a lot of unsolicited feedback. I would rate the...
Read full review of Cybereason Endpoint Detection & Response »
Ivan Burke
Head of Research Development and Innovation at CSIR
The solution's support team is quite good at giving us feedback if there is an issue. I rate the overall support an...
Read full review of Cybereason Managed Detection & Response »
Abhinav Srivastava
Senior Project Executive at Hitachi
The technical support for Cybereason Endpoint Detection & Response is okay. We have some open cases, and the support...
Read full review of Cybereason Endpoint Detection & Response »
AtulChaurasia
Operational Technical Security at Metro Bank
The technical support services are good.
Read full review of Cybereason Endpoint Detection & Response »
Ibrahim Karam
Pre-Sales Consultant | Palo Alto Networks. at StarLink - Trusted Security Advisor
Technical support could be better. We’d like to see them be more helpful and responsive in the future.
Read full review of Cybereason Endpoint Detection & Response »
Johnson Bresnick
Director of Learning and Development at ACA - Ateliers de conversation anglaise
Cybereason support has been great.
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
IT Security and Risk Analyst at a transportation company
Cybereason's customer support could be better. For example, their definition of urgency is based on the severity of...
Read full review of Cybereason XDR »
Anonymous User
Senior Security Engineer at a financial services firm
The support people are very helpful, but a lot of the issues end up having to go back to engineering or their support...
Read full review of Cybereason Endpoint Detection & Response »
Anonymous__
Senior Project Manager at a transportation company
The support that the company offers is very good. We've been quite satisfied. I find them to be exceptionally...
Read full review of Cybereason Endpoint Detection & Response »
Chee Keong Law
Security Consultant at a computer software company
Technical support varies on a case-by-case basis, but sometimes it takes a lot of time for them to come back to us...
Read full review of Cybereason Endpoint Detection & Response »
Manohar Baratam
Security Analyst at a manufacturing company
I communicate with technical support via email. They're responsive.
Read full review of Cybereason Deep Respond [EOL] »
Nick LaPointe
Information Security Administrator at a insurance company
Their technical support is very competent. They know the product inside and out and they try to understand the...
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
Manager Projects at a tech services company
The technical support team is overall good and co-operative.
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
Systems Engineer at a tech services company
I have not been in contact with technical support.
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
Technical Consultant at Revel Tech Security Sdn Bhd
Since using the solution, post-installation I have not come to a point where I needed to contact their customer...
Read full review of Cybereason Endpoint Detection & Response »
DanielHernandez
Information Security Analyst at a comms service provider
In the security arena, I would give them 9 out of 10. We had a small hiccup at the beginning of our onboarding as...
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
Technical Specialist Manager at a tech services company
Though I don't have much experience with the technical support of the product, I rate the technical support a nine...
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
Global IT Project Manager at a manufacturing company
For me, the technical support is good. I asked support for certain points to move on, in terms of new things, and I...
Read full review of Cybereason Endpoint Detection & Response »

Review 1 of 20

Anabel Marco
Account Director at Software Greenhouse
I rate Fortra customer service eight out of 10. We are based in Barcelona, where they have their European...
Read full review of Fortra's Automate »
Sumit Mundik
Application Development Senior Analyst at Accenture
We troubleshoot errors ourselves so have not needed technical support.
Read full review of Fortra's Globalscape Managed File Transfer »
Aaron Warnke
Senior Business Intelligence Developer at a financial services firm
The JAMS customer service and support staff are unmatched in their ability to assist us and help us resolve issues. I...
Read full review of Fortra's JAMS »
Earl Diem
Sr. Manager - Performance and Automation Engineering at PSCU Financial Services
The help has always been great. Anytime we have had an issue, the response has been good and they've been on top of...
Read full review of Fortra's GoAnywhere MFT »
Akinwale Sekiteri
Managing Partner at Teksphere Global Services Limited
Initially, I had concerns about its technical support due to the time zone difference with the US-based team,...
Read full review of Fortra's Globalscape Managed File Transfer »
Prakhar Agarwal
Cloud Engineer at a tech consulting company
The technical support team provides delayed solutions.
Read full review of Fortra's GoAnywhere MFT »
Brando Diego
System Engineer at Notable Frontier Sdn Bhd
Sometimes, when I'm troubleshooting, I collaborate with the technical support.
Read full review of Digital Guardian »
Joshua Rule
Senior Integration Consultant at a computer software company
I never interacted with the solution's technical support, but their website was pretty robust with knowledge articles.
Read full review of Fortra's GoAnywhere MFT »
MehboobQureshi
Practice Manager at Saapatech
Support is the challenge. There is no straightforward support for the solution.
Read full review of Digital Guardian »
Jorge Terrero
Lead Developer at a construction company
The support from them has been amazing. They're always on top of things. We call whenever we need something, and if...
Read full review of Fortra's GoAnywhere MFT »
Daniel Svoboda
Application & Cloud Migration Administrator at State of Minnesota
I rate Fortra's support a ten out of ten. The turnaround is always quick when I email them. They're knowledgeable...
Read full review of Fortra's JAMS »
Anonymous User
Principal Consultant / Product Manager at a outsourcing company
I had some interactions with technical support when I was a product manager, and it was good.
Read full review of Fortra's Tripwire Enterprise »
Anonymous User
Director of IT Operations at a financial services firm
I had an amazing experience with the technical support team. The team members respond right away. They answer the...
Read full review of Fortra's JAMS »
Ahmad Garakani
Systems Engineer at Umpqua Holdings
The technical support is great. They respond quickly even after hours and are knowledgeable.
Read full review of Fortra's JAMS »
Brendan McMahon
IT Analyst at a computer software company
Their technical support is excellent. They're a straight-up 10 out of 10; really good. I've only ever contacted them...
Read full review of Fortra's JAMS »
Brian K Hoskins
Manager of Technical Services
The technical support has been excellent. They have always responded promptly and in a timely manner. We have never...
Read full review of Fortra's JAMS »
Anonymous User
Consultant at a comms service provider
The support is really good, but the ticket system is not that good. When you open the ticket, that's the only time...
Read full review of Fortra's GoAnywhere MFT »
Vinayak Hariharan
Robotic Process Automation Developer at Bulwark Technologies L.L.C.
The tech support from the vendor side has been excellent. We can submit a support ticket and we will receive a...
Read full review of Fortra's Automate »
Anonymous User
Application Development Manager at a government
The tech support is pretty good, and the team members are knowledgeable for the most part; I rate them eight out of ten.
Read full review of Fortra's GoAnywhere MFT »
Anonymous User
Pre-Sales Specialist at a tech services company
Their technical support is better than excellent.
Read full review of Fortra Tripwire IP360 »
Larry Putman
Systems Analyst at a healthcare company
We've worked with HelpSystems support, and it has always been excellent. I rate their support 10 out of 10. They...
Read full review of Fortra's GoAnywhere MFT »
Parul Patel
Data Backup and Recovery Admin at Albert Einstein Healthcare Network
Technical support is excellent. They are always willing to help and want to resolve the issue ASAP.
Read full review of Fortra's GoAnywhere MFT »
Anonymous User
Chief Technology Officer at a computer software company
I contacted technical support when we had an issue with a PDF file. They responded very quickly, within six or seven...
Read full review of Fortra's Automate »
Sukhbir Singh
IT Service Management Professional - Applications at a tech vendor
I would give technical support a rating of 10/10. They are very knowledgeable.
Read full review of Fortra's Globalscape Managed File Transfer »
Omayra Marchany
Chief Administrative Officer at rpa total centroamerica
Technical support is a bit of an issue. We have our technical support team from Argentina. We can't even speak the...
Read full review of Fortra's Automate »
Dexter Tangonan
Database Administrator at a insurance company
We encountered a few issues, but we didn't have any major issues so far. When we encountered an issue that wasn't...
Read full review of Fortra's JAMS »
Ernesto Martinez
Principal Consultant at a tech services company
The technical support is really terrific.
Read full review of Digital Guardian »
Jack Frano
Principal at Adaptive Growth, Inc
Technical support is terrific.
Read full review of Fortra's Automate »
Anonymous User
Chief Infrastructure Architect at a non-tech company
I've used tech support once or twice. At the time, it was when HelpSystems had just taken them over. It was a little...
Read full review of Fortra's Intermapper »
Vincent Kwok
Data Architect at San Francisco Public Works
Reach out to their support, because they're support is really good. I would give HelpSystems IT support a nine out of...
Read full review of Fortra's JAMS »

Review 1 of 30

Technical Support

No Data Available

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