Compare BlackBerry vs Faronics

BlackBerry

Based on 81 reviews.

Faronics

Based on 1 review.

Sample Customers

CylancePROTECT

Panasonic, Noble Energy, Apria Healthcare Group Inc., Charles River Laboratories, Rovi Corporation, Toyota, Kiewit

Faronics Anti-Executable

Sudbury, ON, Softchoices Sustainability

Popular Solutions

CylancePROTECT

14 reviews

BlackBerry Enterprise Mobility Suite

1 reviews

CylanceOPTICS

6 reviews

Faronics Deep Freeze

0 reviews

Top Industries

Computer Software Company

14%

Manufacturing Company

13%

Comms Service Provider

Financial Services Firm

University

16%

Computer Software Company

11%

Government

10%

Educational Organization

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Robert Valencia
Solution Architect at Westcon-Comstor
CylancePERSONA is good at observing the activities and behaviours of users. The platform can detect any abnormalities...
Read full review of CylancePERSONA [EOL] »
Hadar Eshel
Co-Founder and CEO at Cloudway
We use it for protecting our endpoints. We have a specific use case involving a closed and secure environment devoid...
Read full review of CylancePROTECT »
Raphael Haroun Ikyagh
Network Administrator at Letshego
I use it for general endpoint protection and the usual stuff like malware detection and prevention.
Read full review of CylanceENDPOINT »
Sukkanta Banerjee
Senior Software Engineer at a tech vendor
The solution allows our Blackberry users to create their passwords on the go. They can reset it if they want unless...
Read full review of Blackberry Dynamics Apps »
Anonymous User
Administrator at a tech vendor
We use this solution to control BlackBerry applications for our clients. We were using BlackBerry tools to access...
Read full review of Blackberry UEM »

Review 1 of 5

Salahuddin Dalhatu
IT Operations Officer (SCOPE) at United Nations World Food Programme

Read full review of Faronics Deep Freeze »

Review 1 of 1

Customer Service

HERNAN RODRIGUEZ
IT Security Engineer at Cybolt
The technical support is very slow. I would rate it at a seven out of ten.
Read full review of CylancePROTECT »
Robert Valencia
Solution Architect at Westcon-Comstor
The technical support needs to be improved. The response time is not the best, and our customers have specifically...
Read full review of CylancePERSONA [EOL] »
Patrick Scolyer-Gray
Founder & CEO at Pathbreaker Pty Ltd
My impression of customer support is that they take on advice and information. They provide a solution if you inform...
Read full review of CylancePROTECT »
Kums K
Cloud Systems Analyst at Nimbus Cloud Services
I don't have much experience with the solution's technical support since we speak to the product's vendor. I rate the...
Read full review of CylancePROTECT »
Arifin-Ritonga
Senior Consultant at IIJ Singapore
I only had to contact the technical support for CylancePROTECT once, and I don't have any complaints support-wise, so...
Read full review of CylancePROTECT »
Niels Aerts
Founder at XPose
My colleagues said that support-wise, CylancePROTECT is slow to respond, and it's challenging to communicate with...
Read full review of CylancePROTECT »
C.J. Oosthuizen
Head of Cloud Services and Projects at Grove
The technical support is really great. We are working hand in hand with them.
Read full review of CylancePROTECT »
Hadar Eshel
Co-Founder and CEO at Cloudway
I would rate its customer service and support seven out of ten. It would be preferable to have immediate support from...
Read full review of CylancePROTECT »
Anonymous User
Consultant at a tech services company
The technical support is fantastic. Every time that I call, they always answer.
Read full review of BlackBerry Secure [EOL] »
KenCameron
Managerial Agent at PD Centre
The solution’s technical support is good.
Read full review of CylancePROTECT »
RudyGudmundsson
CTO & Co-Founder at Cyber Strategic
We didn't have to do much on that end. When we did, technical support was really good. It is a very good company.
Read full review of CylanceOPTICS »
Anonymous User
Lead - Recruiting at a tech services company
We are not satisfied with their support. We are facing some challenges. They should be proactive, but we have to...
Read full review of CylanceGUARD »
Anonymous User
IT Administrator Associate at a tech services company
Technical support has been great. I would rate them at a nine out of ten. They are very knowledgeable and responsive....
Read full review of BlackBerry Enterprise Mobility Suite »
Daniel Weber
Administrator at a energy/utilities company
Sometimes tech support is excellent and very quick in replying and finding overages in detail. Other times, it is a...
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
Director of IT Operations at a manufacturing company
I have not personally been in touch with technical support, but I know that when we have contacted them about...
Read full review of CylancePROTECT »
Lynda Groulx
Technology Specialist at a tech company
Technical support is stellar. I would rate them a five out of five.
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
Systems Engineer at a financial services firm
We are used to calling in for Level 3 support. In some aspects, since it is a good product that was revamped for...
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
IT Cyber Security Engineer at a legal firm
The technical support personnel I interacted with were good. It was a long process with a lot of testing to attempt...
Read full review of CylanceOPTICS »
Anonymous User
Coordinator of special projects at a manufacturing company
I haven't needed to use technical support, the supplier helps us with anything that needs fixing.
Read full review of CylancePROTECT »
Anonymous User
Senior NOC Security Engineer at a wholesaler/distributor
Technical support is very good and pretty responsive.
Read full review of CylancePROTECT »
Anonymous User
Co-Founder, CEO at a tech services company
We did not contact technical support.
Read full review of CylancePROTECT »
Anonymous User
Network Engineer at a insurance company
Technical support is good. For each new case, they ask the same question, "What could be improved?" They could keep...
Read full review of BlackBerry Enterprise Mobility Suite »
Susan Gilliland
technical support analyst lead at a financial services firm
As with any company, you will have some support staff that have been there a little bit longer and have more...
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
Cyber Security Manager at a university
The technical support could be improved although it's probably better than you get with a lot of the other...
Read full review of CylanceOPTICS »
Donald Koketso
Security engineer at a construction company
The technical support team works proactively. Whenever we need their assistance, they schedule a meeting on Teams.
Read full review of CylanceOPTICS »
Gordon Powell
OT Cyber Security Principal Consultant at Jacobs Engineering Group Inc.
We have the ability to go right into critical because of our partnership level with them. Their support has been...
Read full review of CylancePROTECT »
Anonymous User
IT Administrator Associate at a tech services company
Technical support is good.
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
VP at a tech services company
I have not personally been in contact with technical support. However, we do have a support ticket, the odd time, and...
Read full review of CylancePROTECT »
Matt Cooper
Infrastructure engineer at a insurance company
Tech support is much better now, but only because I'm integrating with Angie Simpson, our account rep. But if I don't...
Read full review of BlackBerry Enterprise Mobility Suite »
Anonymous User
IT Mobility Support Analyst at a financial services firm
Their technical support is actually quite good. It would be extremely valuable to me.
Read full review of BlackBerry Enterprise Mobility Suite »

Review 1 of 30

Salahuddin Dalhatu
IT Operations Officer (SCOPE) at United Nations World Food Programme
The technical support is excellent. They are persistent and thorough with their investigations and are extremely...
Read full review of Faronics Deep Freeze »

Review 1 of 1

Technical Support

No Data Available

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