Compare Darktrace vs Hillstone Networks

Darktrace

Based on 65 reviews.

Hillstone Networks

Based on 16 reviews.

Sample Customers

Darktrace

Irwin Mitchell, Open Energi, Wellcome Trust, FirstGroup plc, Virgin Trains, Drax, QUI! Group, DNK, CreaCard, Macrosynergy, Sisley, William Hill plc, Toyota Canada, Royal British Legion, Vitol, Allianz, KKR, AIRBUS, dpd, Billabong, Mclaren Group.

Hillstone I-Series Server Breach Detection System

Norbert Wiener University, Regional Government of the Amazon

Popular Solutions

Darktrace

31 reviews

Hillstone E-Series

5 reviews

Hillstone T-Series

1 reviews

Hillstone I-Series Server Breach Detection System

1 reviews

Top Industries

Computer Software Company

15%

Comms Service Provider

12%

Financial Services Firm

Government

Comms Service Provider

24%

Computer Software Company

15%

Financial Services Firm

13%

Real Estate/Law Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Luis KiambatA
Director de Desenvolvimento Tecnológico at Cetim
We primarily use the solution for IT. Customers use it for banks or construction sites, depending on our customers....
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Review 1 of 1

TahirMahmood
IT Manager at a manufacturing company

Read full review of Hillstone T-Series »
CHATHURANGAJAYAWEEEA
Head of Cybersecurity at Plexus Global LTD
We use the solution for virtual-environment firewall deployment.
Read full review of Hillstone CloudEdge »
Wajid Khattak
Procurement Officer at Emerging Systems
Speaking about the use cases of Hillstone E-Series, I would like to say that the firewall's security is too strong....
Read full review of Hillstone E-Series »
DAVI TEIXEIRA
Physical Education Professional JR at Unimed
We are using Hillstone I-Series Server Breach Detection System to look for threats in our network, such as barriers...
Read full review of Hillstone I-Series Server Breach Detection System »
Anonymous User
Senior Consultant at a tech services company
It protects the server and it also protects email. It's anti-spam.
Read full review of Hillstone S-Series Network Intrusion Prevention System »

Review 1 of 5

Customer Service

Wissam Khashab
IT Security Manager at Sara
The support from Darktrace is responsive and speedy. I rate the support of Darktrace a nine out of ten.
Read full review of Darktrace »
Pedro-Cunha
Chief Information Security Officer at a consultancy
The customer support team is responsive and tries to resolve the issue proactively.
Read full review of Darktrace »
Luis KiambatA
Director de Desenvolvimento Tecnológico at Cetim
We're happy with technical support. Recently, we had an incident with a client, a customer. We contacted support, and...
Read full review of Darktrace »
Winston Lewis
Assistant Manager - IT and Innovation at a financial services firm
We reported one case, and Darktrace support responded right away. They assigned us an account executive who contacts...
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AdeelAgha
Team Lead - Cyber Security & Compliance at Al Tuwairqi Group
The technical support team is good and they provide support on a priority level.
Read full review of Darktrace »
Malebo Lethoba Group
Security Analyst at Life Healthcare
Technical support is great. They come from the UK and they came out to Africa to meet us personally. The engineers...
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Fridbert Ruronona
Information Technology Support Engineer at CCTZ
I have not used the support from Darktrace.
Read full review of Darktrace »
Serena Bryson
Information Security Program Manager at a non-profit
We used Darktrace's technical support to help with the setup and with implementation. I rate the support from...
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Mebbert Chiyangi
Information Security Analyst at INFRATEL CORPORATION ZAMBIA LIMITED
The customer service and support are really good. That's one of the things that I've come to appreciate about...
Read full review of Darktrace »
Philippe Panardie
ciso at SDIS49
I haven't had too much interaction with technical support. Technical support was in France but the experts were in...
Read full review of Darktrace »
Anonymous User
Network Security Engineer at a tech services company
I have not used technical support for Darktrace.
Read full review of Darktrace »
Anonymous User
IT Manager at a non-profit
The technical support team is slow, but not that bad. I rate it eight out of ten.
Read full review of Darktrace »
Anonymous User
Head of Infrastructure, Security and Communications at a construction company
I've dealt with technical support in the past. I found them to be helpful.
Read full review of Darktrace »
Graham Peck
Data Security Manager at Leeds United FC
The support was fantastic, really good. We were in touch with the guy who I believe was the accounts manager.
Read full review of Darktrace »
Juan Salvador Vial
Cybersecurity Architecture Manager at Banco de Chile
We don't directly raise tickets with Darktrace. We use a local partner for support.
Read full review of Darktrace »
Victor Ibanez
Director Comercial México at Aubay
The support that we have in Latin America is very good. It is a very good company to work with. They have offices...
Read full review of Darktrace »
Anonymous User
Security Engineer at a real estate/law firm
The support from Darktrace is very helpful.
Read full review of Darktrace »
Anonymous User
Director Of Information Technology at a security firm
The technical support is better than Check Point. They respond more quickly.
Read full review of Darktrace »
Anonymous User
Team Lead Manager
The technical support is good. I would rate them an eight out of ten.
Read full review of Darktrace »
Cliff Matonda
System Administrator at Finlays
Technical support is great. They are very responsive and helpful. We are very satisfied with the level of support...
Read full review of Darktrace »
Jan Christiaan
Network Security Engineer at Social Security Commission
Darktrace's technical support staff were responsive. We did not have to wait long for feedback on anything.
Read full review of Darktrace »
Anonymous User
System Architect at a energy/utilities company
I haven't really interacted so much with technical support, however, there is a person available to us that could...
Read full review of Darktrace »
MatteoMazzei
Security Manager at Yarix S.r.l.
Technical support is fine. That said, we are very skilled and therefore we don't require the help of technical...
Read full review of Darktrace »
Anonymous User
Senior Security & Infrastructure Architect at a retailer
The technical support people have been good. They understand exactly what we need every time. So I am very happy...
Read full review of Darktrace »
Anonymous User
Técnico Informático at a tech services company
The technical support is very good.
Read full review of Darktrace »
Anonymous User
Director Of Information Technology at a computer software company
I give them five stars from the sale cycle to the support cycle.
Read full review of Darktrace »
Anonymous User
Administrator at a healthcare company
We had some interactions with them during setup and during the demo. They were fine.
Read full review of Darktrace »
Tom Gamali
Group CISO/CTO at Gulf Based Private Conglermate
Their technical support is good.
Read full review of Darktrace »
Jan Christiaan
Network Security Engineer at Social Security Commission
We have been in contact with technical support using different platforms. We have dealt with them using Microsoft...
Read full review of Darktrace »
Nathan Williams
Chief Operations & Information Officer at MineWorkers Provident Fund
There were a couple of times when we needed some of the expertise, and the guys were not available at the time when...
Read full review of Darktrace »

Review 1 of 30

CHATHURANGAJAYAWEEEA
Head of Cybersecurity at Plexus Global LTD
The tool's technical support is fast. They will respond within five minutes once we book a case.
Read full review of Hillstone E-Series »
DAVI TEIXEIRA
Physical Education Professional JR at Unimed
The support we have received from the vendors is good. They are always available. I rate the support a nine out of ten.
Read full review of Hillstone I-Series Server Breach Detection System »
TahirMahmood
IT Manager at a manufacturing company
Hillstone T-Series' technical support is slow. Some of the staff are not as knowledgeable. I would rate technical...
Read full review of Hillstone T-Series »
CHATHURANGAJAYAWEEEA
Head of Cybersecurity at Plexus Global LTD
The technical support is very good.
Read full review of Hillstone CloudEdge »
CHATHURANGAJAYAWEEEA
Head of Cybersecurity at Plexus Global LTD
The technical support team are very good and very quick.
Read full review of Hillstone E-Series »
Boaz Oyamo
Technical Lead at Kristel
We recently requested Hillstone E-Series’ technical support, which was quite good.
Read full review of Hillstone E-Series »
Wajid Khattak
Procurement Officer at Emerging Systems
I rate the technical support an eight out of ten.
Read full review of Hillstone E-Series »
Rieshananth Thambiaiyah
Product Manager at a tech services company
We have been satisfied with the technical support for small and medium scale clients but we have not seen the support...
Read full review of Hillstone E-Series »
Walter Shelver
Owner at CableWeb
The technical support was fairly straightforward.
Read full review of Hillstone E-Series »
Asif Hasan
Product Manager at Integra Technologies Limited
They have a very good technical support team, but I think there are some communication issues due to language...
Read full review of Hillstone T-Series »
Anonymous User
Senior Consultant at a tech services company
We have a lot support from Hillstone. We contact them when we have some unknown variable cases. They're very good....
Read full review of Hillstone E-Series »
Maroun Abboud
Data Department Manager at BTC Networks
The technical support is very good. I would rate them nine out of ten.
Read full review of Hillstone E-Series »

Review 1 of 12

Technical Support

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