Compare Darktrace vs NSFOCUS

Darktrace

Based on 65 reviews.

NSFOCUS

Based on 1 review.

Sample Customers

Darktrace

Irwin Mitchell, Open Energi, Wellcome Trust, FirstGroup plc, Virgin Trains, Drax, QUI! Group, DNK, CreaCard, Macrosynergy, Sisley, William Hill plc, Toyota Canada, Royal British Legion, Vitol, Allianz, KKR, AIRBUS, dpd, Billabong, Mclaren Group.

NSFOCUS NGIPS

G20 Summit 2016

Popular Solutions

Darktrace

31 reviews

NSFOCUS Web Application Firewall

0 reviews

Top Industries

Computer Software Company

15%

Comms Service Provider

12%

Financial Services Firm

Government

Comms Service Provider

23%

Computer Software Company

11%

Educational Organization

11%

Media Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Luis KiambatA
Director de Desenvolvimento Tecnológico at Cetim
We primarily use the solution for IT. Customers use it for banks or construction sites, depending on our customers....
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Review 1 of 1

Anonymous User
Desktop Engineer at eros international media ltd
The solution is set up for application protection. We also use some application software in our data center to...
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Review 1 of 1

Customer Service

Serena Bryson
Information Security Program Manager at a non-profit
We used Darktrace's technical support to help with the setup and with implementation. I rate the support from...
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Tichaona Ndoreka
Infrastructure Sup at Capital Development Services
The customer success manager has been helpful. Their support is pretty good.
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BI GOORE LEA SEMI
CEO at VERINET
Our customers report that the technical support is very good.
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Fridbert Ruronona
Information Technology Support Engineer at CCTZ
I have not used the support from Darktrace.
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Pedro-Cunha
Chief Information Security Officer at a consultancy
The customer support team is responsive and tries to resolve the issue proactively.
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Guido Pellillo
Head of Cybersecurity Business Unit at S2E
We have had contact with technical support and help was quite straightforward. Our feedback for them is good.
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Anonymous User
Administrator at a healthcare company
We had some interactions with them during setup and during the demo. They were fine.
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Victor Ibanez
Director Comercial México at Aubay
The support that we have in Latin America is very good. It is a very good company to work with. They have offices...
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AsankaAbeyrathne
Head of Security at DFCC
The technical support is very good but we would like to get some information from APAC because we are in APAC region.
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Anonymous User
Security Engineer at a real estate/law firm
The support from Darktrace is very helpful.
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Jan Christiaan
Network Security Engineer at Social Security Commission
We have been in contact with technical support using different platforms. We have dealt with them using Microsoft...
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Anonymous User
Técnico Informático at a tech services company
The technical support is very good.
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OseremeOsobase
Director at Baverianvine
In terms of customer support, it is really rare that you need them to do anything because the product is really good....
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Anonymous User
Co-Founder & Managing Director at a comms service provider
The solution’s technical support is very good.
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Gerald Segura
Seguridad de la Información at Banco Davivienda (Costa Rica) S.A.
Their technical support is excellent.
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Wong Soon Tai
IT Manager at SJ Securities Sdn Bhd
Technical support is quite good. Every quarter, they will contact us for a meeting, however, any issue actually is...
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Anonymous User
Application & Security Specialist at a financial services firm
The Darktrace technical support is very good.
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Anonymous User
Network Security Engineer at a tech services company
I have not used technical support for Darktrace.
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Nathan Williams
Chief Operations & Information Officer at MineWorkers Provident Fund
There were a couple of times when we needed some of the expertise, and the guys were not available at the time when...
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Anonymous User
Security Operations Manager at a financial services firm
Technical support is good.
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Anonymous User
Networking & Security Specialist at a tech services company
Currently, we are working with their pre-sales and technical teams. For POC, there is a dedicated team for us to ask...
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Anonymous User
Founder and Director at a tech services company
They've been quite okay in their responses. This solution is definitely complex, so sometimes we don't get the...
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Juan Salvador Vial
Cybersecurity Architecture Manager at Banco de Chile
We don't directly raise tickets with Darktrace. We use a local partner for support.
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Anonymous User
Head of Infrastructure, Security and Communications at a construction company
I've dealt with technical support in the past. I found them to be helpful.
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Anonymous User
ICT Coordinator at a tech services company
Their support has been great so far.
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Cliff Matonda
System Administrator at Finlays
Technical support is great. They are very responsive and helpful. We are very satisfied with the level of support...
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Anonymous User
Customer Solution Manager at a tech services company
The support from Darktrace is very good, it is perfect.
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MatteoMazzei
Security Manager at Yarix S.r.l.
Technical support is fine. That said, we are very skilled and therefore we don't require the help of technical...
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Anonymous User
Founder and CEO at a tech services company
Technical support is very good. They are excellent.
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Tom Gamali
Group CISO/CTO at Gulf Based Private Conglermate
Their technical support is good.
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Review 1 of 30

No Data Available

Technical Support

No Data Available

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