Compare datto vs N2WS

datto

Based on 23 reviews.

N2WS

Based on 8 reviews.

Sample Customers

Datto File Protection

machineLOGIC, The Local Guy

N2WS Backup & Recovery

Coca-Cola, tecRacer, Cloudar, Goodwill

Popular Solutions

Datto Cloud Continuity

4 reviews

Datto Remote Monitoring and Management

1 reviews

Datto Endpoint Detection and Response (EDR)

2 reviews

N2WS Backup & Recovery

3 reviews

Top Industries

Computer Software Company

21%

Comms Service Provider

Financial Services Firm

Real Estate/Law Firm

Financial Services Firm

18%

Computer Software Company

14%

Manufacturing Company

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

JonMcWilliams
vCTO - Technical Account Manager at CMIT Princeton
We use the solution for ticketing.
Read full review of Datto Autotask Professional Services Automation »
JasonGrant
Founder at The Automated Method
I have a company called The Automated Method. I don't use the tech—I recommend it to others—so I'm an influencer if...
Read full review of Datto Cloud Continuity »
Florian
IT Manager at a educational organization
We primarily use the solution for security.
Read full review of Datto Endpoint Detection and Response (EDR) »
Julian M
Systems Engineer at a university
I use Datto when there is a big problem or our system is offline, and it helps us switch to the cloud quickly,...
Read full review of Datto ALTO »
Christian Poirier
Owner at GICPM Technology
The software is a standard RMM tool that can be installed on various devices belonging to our clients. It is capable...
Read full review of Datto Remote Monitoring and Management »

Review 1 of 5

Linga Raja
Data Backup & Recovery Administrator at LTIMINDTREE
We use N2WS Backup & Recovery for backing up EC2 instances.
Read full review of N2WS Backup & Recovery »

Review 1 of 1

Customer Service

Aurélien Boeyen
Co Founder at Carredas
The technical support was satisfactory.
Read full review of Datto Endpoint Detection and Response (EDR) »
Samuel Torres
Support Engineer Tier II at Security First IT
I have never contacted Datto Cloud Continuity’s technical support team. Sometimes, when the agent or services stop...
Read full review of Datto Cloud Continuity »
JasonGrant
Founder at The Automated Method
They have an emergency service for partners, so if things go bad, you call the number to connect with someone instantly.
Read full review of Datto Cloud Continuity »
JonMcWilliams
vCTO - Technical Account Manager at CMIT Princeton
I have not contacted the support. However, my colleagues contacted and they had a positive experience with the support.
Read full review of Datto Autotask Professional Services Automation »
Anonymous User
General Manager at a tech services company
They are usually pretty good at responding.
Read full review of Datto Remote Monitoring and Management »
James Herold Herold
Unemployed - previously IT Account Manager at a retailer
On a scale of one to five, I would rate them a five out of five. They were always very responsive, and the escalation...
Read full review of Datto Cloud Continuity »
Anonymous User
Co-Founder and Chief Technology Officer at a tech services company
Customer Service: Excellent. Our rep feels like part of the family. Technical Support: Also, excellent. I haven't...
Read full review of Datto Cloud Continuity »
Daniel McCoy
Chief Innovation Officer at TSA
Their support is slow. I would rate them a three out of five. If it's something doable, they guide you through the...
Read full review of Datto Remote Monitoring and Management »
Anonymous User
Manager Technology Services at a comms service provider
We've used Datto support before. In most cases, they've been excellent. In a couple of instances, it took a little...
Read full review of Datto Remote Monitoring and Management »
JamalleWilson
Remote Network Support Analyst Level 2 at a tech services company
I had to deal with Datto support a few times because their Concord platform was down. I've also called with questions...
Read full review of Datto Remote Monitoring and Management »
Florian
IT Manager at a educational organization
There was support for the tool itself being able to be installed on different platforms. Trying the support, we found...
Read full review of Datto Endpoint Detection and Response (EDR) »
Christian Poirier
Owner at GICPM Technology
In general, I find that Datto's technical support is fast, although it depends on your question type. Since I use...
Read full review of Datto Cloud Continuity »
Raul Garcia
PMO y CIO - Tecnologías de Información at a consumer goods company
Very good, timely, and effective.
Read full review of Datto Cloud Continuity »
Jake Boyce
IT Manager at Veracity Insurance Solutions, LLC
I've had to call them a few times. Their tech support guys are generally good. They generally know what exactly I'm...
Read full review of Datto Remote Monitoring and Management »
TrevorSmith
Assistant Director, Network Operations at Premier Marine Insurance
I rate the technical support a ten out of ten.
Read full review of Datto Cloud Continuity »
Dan Gospe
Chief Operating Officer, and HIPAA Privacy Officer at dmi Networking
Tech support has been really good whenever we have had an issue, which is very uncommon.
Read full review of Datto Remote Monitoring and Management »
SSL
Senior IT Consultant at a tech consulting company
Customer Service: I would give customer service a rating of 9/10. They provided decent customer service. Technical...
Read full review of Datto Cloud Continuity »
Duncan_Goodwin
Owner at Oxford Network Solutions, Inc
Technical support is good, but they were better when it was independently owned. They were excellent before but now...
Read full review of Datto ALTO »

Review 1 of 18

Cezar Ashkar
Cloud Engineer at Digico Solutions
The technical support of N2WS has an amazing team. They are prompt in closing out issues and are responsive to emails.
Read full review of N2WS Backup & Recovery »
Linga Raja
Data Backup & Recovery Administrator at LTIMINDTREE
We have contacted the solution's technical support team, who are very helpful and help us solve our issues. If there...
Read full review of N2WS Backup & Recovery »
Anonymous User
Technical Adviser, Data Center at a wholesaler/distributor
I don't know about support because it is made directly by the vendors. It's not done by the channel. The channel is...
Read full review of N2WS Backup & Recovery »
Anonymous User
Solutions Architect at a tech services company
The technical support is good and they regularly follow up with us to see if we require support with updates.
Read full review of N2WS Backup & Recovery »

Review 1 of 4

Technical Support

No Data Available

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