Compare Dell Technologies vs HP

Dell Technologies

Based on 1395 reviews.

Based on 10 reviews.

Sample Customers

Dell Enterprise Desktops and Laptops

Sony Innovation Studios

HP Wolf Security

Valspar

Popular Solutions

Dell Unity XT

28 reviews

Dell PowerEdge Rack Servers

105 reviews

VxRail

22 reviews

HP Wolf Security

2 reviews

HP LaserJet Enterprise

0 reviews

Top Industries

Educational Organization

15%

Computer Software Company

13%

Comms Service Provider

Financial Services Firm

Computer Software Company

16%

Comms Service Provider

Government

Educational Organization

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Hasan Haseeb
Senior Network Engineer at accrets
We are a reseller for Dell. We wanted to evaluate the product to see if it suits some of the customer requirements....
Read full review of Dell PowerConnect Switches »
Wesam Qashou
Senior Systems Engineer at Ministry of Awqaf
We are utilizing Dell RecoverPoint for replicating data between our Dell EMC Unity 400H and VNX 2250 storage arrays...
Read full review of Dell RecoverPoint »
Narender-Singh
Senior presales consultant at TechFacto Global Services Private Limited
This is a product we offer to our clients. We've used it in different locations for data storage. Clients use it, for...
Read full review of Dell PowerVault »
Ramkumar Kolli
Sr. Engineer at a retailer
The solution is primarily used for reporting. In the user environment the client has different queries so reports are...
Read full review of Dell Data Protection Advisor »
Umar-Qureshi
Deputy Manager at Reliance Industries Ltd
Our primary use case is for the power backup.
Read full review of Dell ProtectPoint [EOL] »

Review 1 of 5

Anonymous User
IT Infrastructure Systems Manager at a aerospace/defense firm

Read full review of HP LaserJet Enterprise »
Anonymous User
Owner at a performing arts
I use HP Wolf Security to add a layer of safety, especially for laptops operating in various environments.
Read full review of HP Wolf Security »

Review 1 of 2

Customer Service

Sebastien Chene
Senior Business Development Manager at a comms service provider
I haven't contacted technical support yet. However, my customers are less satisfied than before with support.
Read full review of Dell PowerVault »
Sanjeevan Sivapaleswararajah
Manager, Network Ict at a energy/utilities company
Technical support has effectively addressed most of the issues. Initially, when running tests, challenges arose,...
Read full review of DD Boost »
Mohamed-Mousa
IT manager at CNE
Their support is excellent, but here I'm referring to all our Dell products, because I haven't had to contact them...
Read full review of Dell PowerEdge Rack Servers »
Shashika Rathnayaka
Technical Manager at OAK integrated System Pvt Ltd
The support from Dell Unity XT is good.
Read full review of Dell Unity XT »
Chris Childerhose
Lead Infrastructure Architect at ThinkON
Customer Service: Customer service for this unit is top notch and they are fast to get back to you with a Support...
Read full review of Dell PowerProtect DD (Data Domain) »
John Dabek
Sr Director, Infrastructure at Lowe's Companies, Inc.
Technical support overall is excellent. It was a seamless process. We were very successful in the implementation.
Read full review of VxRail »
Evans Chitando
Chief Business Technology Consultant at ITech Associates (Pty) Ltd
The technical support is quite good, especially coming from the speed of the technology and support that we received...
Read full review of Dell SC Series »
Abdul-Salam
Sr. Manager - System Analyst (Datacenter Infrastructure) at Sohar International
Dell EMC's technical support is excellent. The backend support is very strong, just like the implementation team....
Read full review of Dell PowerMax NVMe »
Derrick Brockel
Senior Manager of Operations at a comms service provider
The support is really good.
Read full review of Dell PowerPath »
Anonymous User
IT
Excellent.
Read full review of Dell NetWorker »
Regtechmgr67
Regional Technical Manager CST at a tech services company
The technical support is good but they are not well organized.
Read full review of Dell XtremIO »
Ghulam Mustafa
BT Area Champion/Trainer at a financial services firm
We've had a good experience with technical support. The support mechanism of Dell EMC offers a very quick response....
Read full review of VxRail »
Anonymous User
IT Director at a manufacturing company
Dell's technical support is pretty good. I'd give them a ten out of ten.
Read full review of Dell PowerEdge Rack Servers »
Anonymous User
Vice President at a financial services firm
I would give technical support a rating of 9/10.
Read full review of Dell Unity XT »
DeclanMcCann
Cloud Consultant at Telefónica Tech UK&I
I rate Dell support six out of 10. It varies. Sometimes it's good. Sometimes it's bad. The response time could be...
Read full review of Dell PowerEdge FX »
Ashraf Ali
Senior Consultant at global brands
Their technical support is good. I would give it an eight out of ten. It could use enhancements.
Read full review of Dell PowerProtect DD (Data Domain) »
Cliff Taylor
CFO at PETRA CONSTRUCTION CORPORATION
Technical support has been good. We are satisfied with the level of service on offer.
Read full review of PowerEdge C »
Anonymous User
Systems Administrator at a computer software company
The technical support is good. Whenever we ask for clarification on an action plan, we get the required feedback so...
Read full review of Dell PowerEdge Rack Servers »
Anonymous User
IT Manager
Excellent, Copilot (support for Compellent) is excellent.
Read full review of Dell SC Series »
Anonymous User
Senior Systems Engineer at a manufacturing company
Our experience with technical support has been absolutely wonderful. They have a pretty good team.
Read full review of Dell SC Series »
Adeel Akhtar
Team Lead IT Infrastructure & Datacenter at a financial services firm
If there are any issues, we just open a ticket and are connected with an engineer who helps us solve the problem.
Read full review of VxRail »
Mark Glasson
Senior IT Infrastructure Engineer and Administrator at a pharma/biotech company
10 out of 10. One of the most important criteria in our purchasing decisions is the technical support. DELL EMC set...
Read full review of Dell Unity XT »
Sander Verhulst
System Engineer at South Corporate P2P Fiber Customer
In the beginning, support wasn't that great. However, it got a lot better after a few calls and meetings.
Read full review of VxRail »
Riad SAYAH
IngÃ©nieur Avant vente at CFAO Technologies
Dell EMC support is very responsive and helpful.
Read full review of VxRail »
Anonymous User
Managing Director at KT hÃºsiÃ°
Technical support is excellent.
Read full review of Dell Data Protection - Endpoint Security Suite [EOL] »
Maurizio Davini
CTO at a university
Dell EMC's customer and technical support are the best in the market, for sure. We have almost all the Dell EMC...
Read full review of Dell PowerStore »
Anonymous User
Storage Admin at a financial services firm
We haven't used any tech support for this product.
Read full review of Dell PowerMax NVMe »
Anonymous User
Technical Account Manager at a computer software company
I've heard the technical support is pretty good. They have a dedicated team. It's not like a general support pool. So...
Read full review of Dell VxFlex Ready Nodes »
Radwa Fouad
Senior Presales Engineer at MST
I have never contacted technical support before.
Read full review of Dell PowerEdge Rack Servers »
Anonymous User
Director at a computer software company
The bulk of my experience with Dell tech support is on the consumer side of things.
Read full review of Dell PowerEdge Rack Servers »

Review 1 of 30

Anonymous User
Senior Program Manager Office 365 at a pharma/biotech company
Eight out of 10.
Read full review of HP Wolf Security »
Anonymous User
Security Engineering Sr. Manager at a retailer
Their tech support is okay. We have Premier Support so we have a dedicated person that we work with on a weekly...
Read full review of HP Wolf Security »
Anonymous User
Retired at a government
I've contacted support when my printer doesn't communicate anymore. There's a program you download and run a...
Read full review of HP Wolf Security »
Anonymous User
Owner at a performing arts
The product has a lot of online resources. You don't have to call or chat with support online. Its website has enough...
Read full review of HP Wolf Security »
Anonymous User
IT Infrastructure Systems Manager at a aerospace/defense firm
Our projects department works with technical support when necessary.
Read full review of HP LaserJet Enterprise »
Anonymous User
Director of IT Security, Risk and Compliance. at a pharma/biotech company
Both the technical support and customer success teams are very responsive, very effective.
Read full review of HP Wolf Security »
Anonymous User
Director of Information Security
Bromium has always been super-responsive. We have the support portal. We can quickly put a ticket in there. And we...
Read full review of HP Wolf Security »
Hugh Percy
Manager of Cyber Security Operations at a healthcare company
Last time we talked to Ted in tech support, the incident was that a doctor trying to go to a WebEx. When you go to a...
Read full review of HP Wolf Security »
Anonymous User
General Manager UK at a agriculture
I've never had to contact technical support.
Read full review of HP LaserJet Enterprise »
Anonymous User
Director
Technical support is excellent.
Read full review of HP Wolf Security »

Review 1 of 10

Technical Support

No Data Available

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