Compare Dell EMC vs Quest Software

Dell EMC Based on 476 reviews.	Quest Software Based on 57 reviews.
Top Comparisons
Quest DR Series vs. EMC Data Domain Compared 2% of the time. Quest Rapid Recovery vs. EMC Avamar Compared 2% of the time. Quest Rapid Recovery vs. EMC NetWorker Compared 0% of the time.	EMC Avamar vs. Quest Rapid Recovery Compared 5% of the time. Dell OpenManage Integration for VMware vCenter vs. Quest Foglight for Virtualization Compared 5% of the time. EMC Data Domain vs. Quest DR Series Compared 71% of the time.
Sample Customers
EMC RecoverPoint Continuous Remote Replication: Regis Aged Care, Cap Atlantique, Lewisville Independent School District, EnvisionRxOptions, Bar Harbor Bank & Trust, Major Boutique Hotel Chain, Riverside Health System, Panduit EMC AppSync: Getronics Symmetrix Remote Data Facility: Global Security Provider, SSM Health Care, Bar Harbor Bank & Trust, Shriners, BZWBK, Qatar Islamic Bank, Sudwestrundfunk (SWR) Symmetrix Manager: Freudenberg IT Dell EMC ViPR SRM: HNTB Corporation EMC VPLEX : Kindred Healthcare, Regis Aged Care, WeBank SpA, Panduit, Munson Healthcare EMC Avamar: Comanche County Memorial Hospital, Cap Atlantique, Getronics, Lewisville Independent School District, EnvisionRxOptions, Cincinnati Bell Technology Solutions Dell BakBone: Medien-Service Untermain (MSU), FAW Foundry, PRIME, Wayne Fueling Systems, GMO Internet, Fullcast Holdings, Georgian College, Bitbrains, LifeChurch.tv EMC NetWorker: Secure-24, Riverside Health System, Shriners, Panatonni, Qatar Islamic Bank, Eurosport Dell EMC Data Protection Advisor: Nielsen, Trek Bicycle, Cal-Israel Credit Cards Compellent: TelecityGroup, Wilson Sons, Service King, Fujian University of Technology, LifeChurch.tv, Cofely Germany, Finder EMC Data Domain: The US Army, City of Houston, Lloyds TSB, TiVo, Teck, Ingram Entertainment, The New York Mets Dell OpenManage Integration for VMware vCenter: FAW Foundry, Viasat Dell InTrust: Platinum Bank	Quest Foglight for Virtualization: Unimat, AeroM_xico Delta TechOps Quest DR Series: The University of Mississippi Medical Center, Mairie de Vincennes, J. Sterling Morton High School District, Little Cypress-Mauriceville Consolidated Independent School District, Tulane University, Samitivej Hospital, National Computational Infrastructure (NCI), Claranet, Bay District Schools Quest QoreStor: American Airlines, at&t, Bank of America. Barclays, ebay, Ford Quest NetVault: Medien-Service Untermain (MSU), Cycorp, Sakra World Hospital, RINGSPANN, CACI Netherlands, AeroM_xico Delta TechOps Quest Rapid Recovery: PRIME aerostructures GmbH, Tamworth Regional Council, Rhondda Housing Association, Stadtwerke Pforzheim GmbH & Co., Guangdong Aiyingdao Childrens Department Store, Nspyre, Tarrant Technology Partners, CloudRunner vRanger: University of Miami Quest NetVault Backup: intel, Mars, MERK, Microsoft, Uber, Visa Change Auditor for Windows File Servers: Dragon Capital, Howard County MD Quest InTrust: Platinum Bank
Popular Solutions
Dell EMC Unity 123 reviews Dell EMC PowerMax NVMe 29 reviews Dell EMC SC Series 21 reviews	Toad 5 reviews Quest Rapid Recovery 4 reviews Quest KACE Systems Management 2 reviews
Top Industries
Software R&D Company 32% Comms Service Provider 9% Manufacturing Company 8% Financial Services Firm 7%	Software R&D Company 20% Financial Services Firm 9% Healthcare Company 8% Government 7%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Abderahim Raissi
Pre Sales Engineer at a tech services company
What is our primary use case?
I am a solution engineer, and I help customers design and implement their solutions and…
Read full review of Dell EMC Data Domain Boost »
Anonymous User
Engineer at a legal firm
What is our primary use case?
I use VxRail in my DR site, so it houses my virtual infrastructure. I also use it for…
Read full review of VxRail »
Yildiray Kilicaslan
Backup and Storage Manager at YKB
What is our primary use case?
We are using the on-premises deployment model. Our primary use case of this solution is…
Read full review of Dell EMC CloudIQ »
Anonymous User
IT Operations Manager
What is our primary use case?
We use it for virtual machines and data. It performed well but it's end-of-life now. We…
Read full review of Dell EqualLogic PS series »
Mac Wang
Project Manager
What is our primary use case?
We have about 20 computing servers on the front end. The computing servers store the…
Read full review of EMC Elastic Cloud Storage »

Review 1 of 5

Kevin Baldwin
PC Technician at a university
What is our primary use case?
Our primary use case for using this product is as a ticketing solution.
How has it
…
Read full review of Quest KACE Systems Management »
AlexOltean
System Engineer at a manufacturing company
What is our primary use case?
We primarily use the solution for backup in retail machines for VMware.
What is most
…
Read full review of Quest NetVault Backup »
Anonymous User
DBA at a consultancy
What is our primary use case?
We primarily use the solution for monitoring databases.
What is most valuable?
The…
Read full review of Quest Spotlight »
CybIn098382
Cyber and Information Security Officer at a energy/utilities company
What is our primary use case?
It is used for compliance.
What is most valuable?
Gathering information Scheduling …
Read full review of Quest InTrust »
Anonymous User
Technical consultant/lead at a tech services company
What is our primary use case?
We use Toad as a solution for packages and day-to-day tasks, like calling and finding,…
Read full review of Toad »

Review 1 of 5

Customer Service

Ahmed Alaiady
IT Infrastructure Manager at a comms service provider
Technical support is good. When you purchase it, there is one-year technical support from Dell. You can renew it...
Read full review of VxFlex (VxRack FLEX) »
Rodney Barnhardt
Server\Storage Administrator at a manufacturing company
Customer Service: Our customer service is outstanding. As with many Dell EMC accounts, there is a primary person...
Read full review of VxRail »
Joe Huang
Solution Engineer at a tech vendor
There are rich reviews, articles and people who are expert and full of passion to solve your problems in their forum.
Read full review of ScaleIO »
James Hughes
Director of IT at CMA Consulting
The technical support is very good. We have the ESRS call-home function, and it's been rock solid since day one.
Read full review of Dell EMC PowerMax NVMe »
Paul Croteau
Senior Solution Architect at Rackspace Hosting
Our relationship with Dell EMC is fantastic. We have very smart storage engineers, and they in turn work with Dell...
Read full review of Dell EMC PowerMax NVMe »
JohnBowling
IT Manager - Storage at a healthcare company
Technical support is excellent. This product line receives high-level support. The only negative was enough field...
Read full review of Dell EMC XtremIO Flash »
StevenJamal
Enterprise Engineer at Computech Limited
Technical support is okay. We've only had limited interactions with them.
Read full review of Dell EMC Data Domain Boost »
Gopal Venkatraman
Senior Infrastructure Architect at a leisure / travel company
If there's any issues with a hard drive or any other hardware components, Dell EMC is contacted, then they will call...
Read full review of Dell EMC Unity »
Alejandro Diaz
Systems Engineer at Zenware
Technical support is pretty good. It always has been. In Peru, we have a senior engineer that has been with the...
Read full review of Dell EMC Unity »
Anonymous User
Engineer at a tech services company
7/10
Read full review of EMC NetWorker »
Ademola Adedoyin
Principal Data Centre Specialist at a financial services firm
We've not reached any technical support since we started using it. Since we deployed this we have no cause to reach...
Read full review of VxFlex (VxRack FLEX) »
Dave Flewitt
Infrastructure Engineer at CGSH
Tech support is good. We've always had our struggles over the years with their support. I characterize their...
Read full review of Dell EMC Unity »
Anonymous User
IT Operations Manager at a energy/utilities company
I would give technical support 9 out of 10. Nothing is perfect but they sure are close to it.
Read full review of Dell EMC XtremIO Flash »
Anonymous User
Infrastructure Manager at a retailer
The technical support has been very supportive when we have had to call and ask for their assistance, especially...
Read full review of Dell EMC PowerMax NVMe »
Anonymous User
IT Specialist at a government
Technical support has been good to us.
Read full review of Dell EqualLogic PS series »
MohamedDakn
General Manager responsible for IT Infrastructure and Operations at a financial services firm
Our experience with customer and technical support has been very good. For example, in one instance we had a problem...
Read full review of EMC Data Domain »
Juan Montoya
Platform Administrator
Low.
Read full review of Dell EMC Unity »
Sanjy Kumar
IT Infrastructure Manager at a manufacturing company
We have had good experiences with tech support.
Read full review of Dell EMC Unity »
Anonymous User
Engineer at a logistics company
Customer Service: 4 out of 5. Technical Support: Technical Support: 3 Engineer Support: 5
Read full review of EMC AppSync »
Anonymous User
System Administrator at a software R&D company
Customer Service: Customer service does respond on time. Technical Support: Technical support is good.
Read full review of EMC VNX [EOL] »
Anonymous User
Cloud Engineer/System Administrator at a aerospace/defense firm
We have not had to use technical support.
Read full review of Dell EMC Unity »
Anonymous User
Storage Architect at a manufacturing company
The technical support has been A plus.
Read full review of Dell EMC PowerMax NVMe »
Anonymous User
Director of Technical Support at a tech services company
Customer Service: No. Technical Support: Bad. The service left much to be desired, even with the proper support.
Read full review of EMC Data Domain »
Anonymous User
System Analyst / Programmer at a logistics company
I would give technical support a rating of 8/10.
Read full review of Dell Boomi AtomSphere »
Anonymous User
Backup Engineer, AVP at a financial services firm
Customer Service: 4/5 Technical Support: 4/5
Read full review of EMC Data Domain »
Anonymous User
Network Storage Admin at a transportation company
We have only had to use technical support for firmware upgrades. They are helpful.
Read full review of Dell EMC Unity »
Anonymous User
Virtualization Specialist at a tech services company
Customer Service: The D&I team was very good. Technical Support: Did not use yet.
Read full review of Vblock »
Anonymous User
Member of Technical Staff at Cisco Systems, Inc.
I use technical support frequently. Support has been relatively great across the board. There have been some language...
Read full review of Dell EMC PowerMax NVMe »
Larry Manno
Senior SAN Engineer
Customer Service: EMC's customer service is excellent. Technical Support: Their technical support is great. They have...
Read full review of EMC VNX [EOL] »
Anonymous User
Senior Implementation Engineer at a tech company
I would give technical support a rating of 7/10, given recent issues that arose. During the merger process with Dell,...
Read full review of Dell EMC Unity »

Review 1 of 30

Rajat Wadhwani
Process Data Engineer (Subsurface and Wells) at a energy/utilities company
Has great support for any technical hiccups.
Read full review of Toad »
Kevin Baldwin
PC Technician at a university
They were always fantastic. We dealt mainly with one tech support representative, and he was always spot on. We had...
Read full review of Quest KACE Systems Management »
Ahmad Abdulfattah
Presales Manager at a tech vendor
The technical support is handled by Quest who handles all of their other products as well. They offer a good level of...
Read full review of Quest SharePlex »
Uğur Sezgin
Network & System Aministrator at a university
We are going to contact the vendor (Dataserv) if a problem occurs. So far they have found the solution to all our...
Read full review of Quest Foglight for APM »
Isaac Earl
Software Engineer III at a tech services company
Customer Service: 4 out of 5 – Every once in a while it would be hard to get the proper help through their ticketing...
Read full review of Quest Foglight for APM »
Azhar Ahamad
Data Warehousing and Business Intelligence Lead at Bank of America
Customer Service: Personally I have never had the need to call customer service. Most of the features I used were...
Read full review of Toad »
Wesam Qashou
Senior Systems Engineer at a consultancy
Technical support is very good and very helpful. They know exactly what the problem is when you call.
Read full review of Quest Rapid Recovery »
Anonymous User
Database Administrator at a financial services firm
Customer Service: The level of customer service is good.Technical Support: The level of technical support is good.
Read full review of Quest Foglight for APM »
Timpa Angaye
IT Manager at a energy/utilities company
We have technical support. The time difference affects their response time but we do get support when we need it. I...
Read full review of Quest Rapid Recovery »
Mark_Cook
Infrastructure Analyst
Some of the guys they've for there are really good, some of them are useless. I would rate their technical support as...
Read full review of Quest Rapid Recovery »
Anonymous User
Consultant
On a scale of one to 10, nine.
Read full review of Quest SharePlex »
Anonymous User
DBA Team Lead DB2 at a tech services company
Customer Service: 8/10. Technical Support: 8/10.
Read full review of Toad »
Anonymous User
Senior Systems Engineer at a aerospace/defense firm
Good.
Read full review of vRanger »
CybIn098382
Cyber and Information Security Officer at a energy/utilities company
I would rate the technical support very well as they are knowledgeable and quick to respond.
Read full review of Quest InTrust »
Anonymous User
Developer at a tech vendor
Poor.
Read full review of Toad »
Anonymous User
Technical consultant/lead at a tech services company
I did not ever use technical support. If I need to, I do search for the errors in the blogs and forums on the net. I...
Read full review of Toad »
Anonymous User
Vice President - DB Analyst/Admin at a financial services firm
I haven't had direct interaction with the tech support.
Read full review of Quest Foglight for APM »
AlexOltean
System Engineer at a manufacturing company
We have contacted technical support and they've been very good.
Read full review of Quest NetVault Backup »
Anonymous User
Director of Information Technology at a healthcare company
Customer Service: It's very good. Technical Support: From Good to very good, depending on who you get to help you.
Read full review of Toad »
Anonymous User
IT Support Specialist at a tech company
I never had to deal with support channels.
Read full review of Quest Foglight for APM »
Anonymous User
DBA at a consultancy
We have never contacted technical support.
Read full review of Quest Spotlight »
ProblemAnalyst136
Problem Analyst
Support is always available and we received good onsite training from a Dell representative, but with business this...
Read full review of Quest Foglight for APM »
Anonymous User
Application Support Analyst
Customer Service: GoodTechnical Support: Very Good
Read full review of Quest Foglight for APM »
Anonymous User
Summer Engineering Intern at a healthcare company
No issues encountered.
Read full review of Toad »
Anonymous User
IT Consultant - Infrastructure Services at a tech services company
I was not in contact with Dell for Foglight technical issues, this was handled by our customer.
Read full review of Quest Foglight for APM »
Anonymous User
Senior Systems Engineer at a software R&D company
Excellent, very responsive, very friendly, knowledgeable and quick to assign to the correct support people, I've...
Read full review of Quest Foglight for APM »
Anonymous User
System Engineer at a consultancy
Customer Service: I didn't need to contact them. Technical Support: I didn't need to contact them.
Read full review of Toad »
Anonymous User
IT Officer at a government
Customer Service: So far, I've found both the online forums and Dell Community pages and the Dell knowledge base...
Read full review of Quest Rapid Recovery »
Anonymous User
Consultant at a healthcare company
Customer Service: I haven't had to use it. Technical Support: I haven't had to use it.
Read full review of Toad »
Anonymous User
Director of Information at Jenkon
The issue listed above has been the only time we’ve needed to have support help. They were unaware of the SQL 2008-R2...
Read full review of Quest Spotlight »

Review 1 of 30

Technical Support

No Data Available

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Dell EMC vs Quest Software

What is our primary use case?

What is our primary use case?

What is our primary use case?

What is our primary use case?

What is our primary use case?

What is our primary use case?

How has it

What is our primary use case?

What is most

What is our primary use case?

What is most valuable?

What is our primary use case?

What is most valuable?

What is our primary use case?