Compare Dell EMC vs Quest Software

Dell EMC Based on 349 reviews.	Quest Software Based on 57 reviews.
Sample Customers
Symmetrix Manager: Freudenberg IT Dell EMC ViPR SRM: HNTB Corporation EMC VPLEX : Kindred Healthcare, Regis Aged Care, WeBank SpA, Panduit, Munson Healthcare EMC Avamar: Comanche County Memorial Hospital, Cap Atlantique, Getronics, Lewisville Independent School District, EnvisionRxOptions, Cincinnati Bell Technology Solutions Dell BakBone: Medien-Service Untermain (MSU), FAW Foundry, PRIME, Wayne Fueling Systems, GMO Internet, Fullcast Holdings, Georgian College, Bitbrains, LifeChurch.tv EMC NetWorker: Secure-24, Riverside Health System, Shriners, Panatonni, Qatar Islamic Bank, Eurosport Dell EMC Data Protection Advisor: Nielsen, Trek Bicycle, Cal-Israel Credit Cards Compellent: TelecityGroup, Wilson Sons, Service King, Fujian University of Technology, LifeChurch.tv, Cofely Germany, Finder EMC Data Domain: The US Army, City of Houston, Lloyds TSB, TiVo, Teck, Ingram Entertainment, The New York Mets Dell OpenManage Integration for VMware vCenter: FAW Foundry, Viasat Dell InTrust: Platinum Bank	Quest Foglight for Virtualization: Unimat, AeroM_xico Delta TechOps Quest DR Series: The University of Mississippi Medical Center, Mairie de Vincennes, J. Sterling Morton High School District, Little Cypress-Mauriceville Consolidated Independent School District, Tulane University, Samitivej Hospital, National Computational Infrastructure (NCI), Claranet, Bay District Schools Quest NetVault: Medien-Service Untermain (MSU), Cycorp, Sakra World Hospital, RINGSPANN, CACI Netherlands, AeroM_xico Delta TechOps Quest Rapid Recovery: PRIME aerostructures GmbH, Tamworth Regional Council, Rhondda Housing Association, Stadtwerke Pforzheim GmbH & Co., Guangdong Aiyingdao Childrens Department Store, Nspyre, Tarrant Technology Partners, CloudRunner vRanger: University of Miami Change Auditor for Windows File Servers: Dragon Capital, Howard County MD Quest InTrust: Platinum Bank
Popular Solutions
Dell EMC Unity 113 reviews Dell EMC XtremIO Flash 25 reviews EMC VNX [EOL] 24 reviews	Quest One Identity Manager 6 reviews Quest ActiveRoles Server 3 reviews Toad 3 reviews
Top Comparisons
HPE StoreOnce vs. EMC Data Domain Compared 22% of the time. EMC NetWorker vs. EMC Avamar Compared 19% of the time. Dell EqualLogic PS series vs. Compellent Compared 34% of the time.	Veeam Backup & Replication vs. Quest Rapid Recovery Compared 44% of the time. vRealize Operations (vROps) vs. Quest Foglight for Virtualization Compared 35% of the time. EMC Data Domain vs. Quest DR Series Compared 71% of the time.
Top Industries
Financial Services Firm 18% Healthcare Company 9% Comms Service Provider 8% Energy/Utilities Company 7%	Financial Services Firm 17% Logistics Company 13% Non Tech Company 9% Manufacturing Company 9%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Greg Schulz
Independent Analyst and Advisory Consultant at Server StorageIO - www.storageio.com
PART I EMC formerly announced VFCache (aka Project Lightning) an IO accelerator product that comprises a PCIe...
Read full review of EMC XtremSW Cache »
Chris Rodinis
Vice President at a tech vendor
What is most valuable?: Here's a quick video review: • How has it helped my organization?: This is IT Pro's...
Read full review of Dell Hosted Virtual Desktop Services »
MouradBelkhodja
Technical Team Lead at a tech services company
What is most valuable?: The review concerns EMC VPLEX product, which can be purchased/used in two different ways : ...
Read full review of EMC VPLEX »
Arturo Villaescusa
Big Data Architect at a tech vendor
How has it helped my organization?: I've been working on the architecture of big Documentum installations, and I've...
Read full review of Documentum Digital Asset Manager »
Anonymous User
Technical Leader, Object Store at a tech services company
What is most valuable?: The most valuable features are the S3 protocol implementation and the integration with...
Read full review of EMC Elastic Cloud Storage »

Review 1 of 5

Chaim Y. Kopciel
CEO at a tech services company
What is most valuable?: Quick and easy backups for all of my servers. • How has it helped my organization?: We...
Read full review of Quest Rapid Recovery »
Sameer Palav
Managing Director at a tech services company
What is our primary use case?: RBAC for AD and Exchange Provisioning, Re-provisioning, De-provisioning and...
Read full review of Quest ActiveRoles Server »
Anton Kasimov
Consultant
How has it helped my organization?: This product has helped our customers discover Java performance issues in their...
Read full review of Quest Foglight for APM »
MenojRoekalea
Senior Database Consultant
What is our primary use case?: I used it when working for a client, in a situation where you takeover management of...
Read full review of Quest Foglight for Databases »
CybIn098382
Cyber and Information Security Officer at a energy/utilities company
What is our primary use case?: It is used for compliance. • What is most valuable?: Gathering information...
Read full review of Quest InTrust »

Review 1 of 5

Customer Service

Adrian Pascalau
Lead Technical Architect, Global Services, Systems Integration, North America at a comms service provider
I was in contact with presales support only, which did a great job.
Read full review of EMC VPLEX »
Jonathan Clark
Engineer at a tech services company
EMC Support provides a high quality service, however I have encountered very few technical issues with this...
Read full review of EMC Data Domain »
Jacques GUENSHERIAN MARENGO
Cloud architect at a tech services company
Customer Service: VCE have made a priority out of customer satisfaction. You got dedicated people regarding your...
Read full review of Vblock »
Bratislav Petkovic
Senior Associate - System Engineer at a financial services firm
Customer Service: I have worked with local EMC partners, I have had a positive experience. Technical Support: I did...
Read full review of EMC NetWorker »
Frankie Youngblood
Systems / Security Administrator
Technical support has not been needed.
Read full review of VxRail »
RESC
Storage Solutions Architect IV at a manufacturing company
EMC technical support is great when you get the right resource. Like any other support center, they have levels of...
Read full review of EMC VNX [EOL] »
Chris-Stanley
IT Manager at Celtic Manor Resort
I would rate technical support as a 10 out of 10.
Read full review of VxRail »
Anonymous User
Network & System Engineer at a marketing services firm
7.5/10
Read full review of Vblock »
Anonymous User
Storage Administrator at a retailer
For the most part I would say a solid 8/10. I have had times where I could hear the engineers talk about how they...
Read full review of EMC ViPR »
Anonymous User
Manager Storage and Virtualization
Customer Service: Excellent. Technical Support: Excellent.
Read full review of EMC VMAX »
Anonymous User
Senior Implementation Engineer at a tech company
I would give technical support a rating of 7/10, given recent issues that arose. During the merger process with Dell,...
Read full review of Dell EMC Unity »
AmanSinha
Specialist - Enterprise Integration at a tech services company
Technical support was good.
Read full review of Dell Boomi AtomSphere »
Anonymous User
Senior Manager IT at a financial services firm
Tech support is good. Just like most of the EMC products, there is a knowledgeable staff.
Read full review of Dell EMC Unity »
Anonymous User
IT & Comm Infrastructure Operations at a financial services firm
Customer Service: Very good. Technical Support: Very good.
Read full review of Symmetrix Remote Data Facility »
Anonymous User
System manager
Horrible. Very rarely do you meet people with a passion for the product. Meaning, how can people have passion for...
Read full review of Dell EqualLogic PS series »
Anonymous User
Senior Infrastructure Engineer at a manufacturing company
Technical support is excellent.
Read full review of Dell EMC XtremIO Flash »
Anonymous User
Systems Engineer Senior at a healthcare company
I never had any issues with support on the storage array.
Read full review of Dell EMC XtremIO Flash »
Anonymous User
coördinator ICT
I can't say as we have had no significant issues.
Read full review of Dell EqualLogic PS series »
Nosgni
Senior Associate, Enterprise Systems, EMEA & APAC Technology Services
Dell EMC support is good, but expensive.
Read full review of EMC VNX [EOL] »
Ahmed A. Hussien
Capacity planner, storage deputy manager at a financial services firm
Nine out of 10.
Read full review of EMC Data Domain »
Anil Yendluri
Consultant
Good and knowledgeable.
Read full review of Dell PowerEdge M »
Anonymous User
Senior Specialist at a tech services company
Customer Service: 9/10 - we get immediate support from EMC. Technical Support: 9/10 - we get immediate support from EMC.
Read full review of EMC VNX [EOL] »
Anonymous User
Storage Admin at a healthcare company
Other than upgrades, I have not had to use tech support. When I have had to do upgrades, they have been responsive,...
Read full review of Dell EMC Unity »
Anonymous User
Sr Network Administrtor at a Consumer Goods
The technical support was poor, even during the port or 2TB limit. It was rare to hear back from the technical...
Read full review of Dell EMC XtremIO Flash »
Arturo Villaescusa
Big Data Architect at a tech vendor
Wonderful people, excellent professionals. Actually, I've got a lot of friends there, as I worked one and a half...
Read full review of Documentum Digital Asset Manager »
Anonymous User
Systems Engineer at a financial services firm
The technical support is good. However, the support portal needs fixing. Accessing a service request on the support...
Read full review of Dell EMC Unity »
IT1c5b
IT at a manufacturing company
The remote support is excellent. We had a case automatically opened last night, and it is being handled.
Read full review of Dell EMC Unity »
Harris Gomes
IT Infrastructure analyst at a energy/utilities company
There were delays in solving problems.
Read full review of EMC VPLEX »
Anonymous User
Principal Storage Engineer at a tech consulting company
Extremely good. EMC has been outstanding with support, especially when using their call-home utility ESRS.
Read full review of Dell EMC XtremIO Flash »
Anonymous User
Enterprise Architect Infrastructure at a engineering company
Extremely good. We usually receive on shore support when we have issues, which is always a plus as there is no “lost...
Read full review of Vblock »

Review 1 of 30

Ferhat Karakoyun
Senior Solution Consultant at a tech services company
Technical support replies really promptly. The support team is very experienced and focused on the product. On the...
Read full review of Quest ActiveRoles Server »
Nikola Terziev
Senior IT Consultant at a tech consulting company
The Dell technical support is good enough.
Read full review of Quest One Identity Manager »
Isaac Earl
Software Engineer III at a tech services company
Customer Service: 4 out of 5 – Every once in a while it would be hard to get the proper help through their ticketing...
Read full review of Quest Foglight for APM »
Anonymous User
IT Officer at a government
Customer Service: So far, I've found both the online forums and Dell Community pages and the Dell knowledge base...
Read full review of Quest Rapid Recovery »
Kevin Baldwin
PC Technician at a university
They were always fantastic. We dealt mainly with one tech support representative, and he was always spot on. We had...
Read full review of Quest KACE Systems Management »
Sameer Palav
Managing Director at a tech services company
Customer Service: It's good. Technical Support: It's good. In fact, the One Identity (Quest) support team has easy...
Read full review of Quest ActiveRoles Server »
Javid Ur Rahaman
Senior Practice Director at Forsys Inc
Great
Read full review of Toad »
Carlos Mata
System Consultant
The customer service and technical support are very good.
Read full review of One Identity Safeguard »
Anonymous User
Summer Engineering Intern at a healthcare company
No issues encountered.
Read full review of Toad »
Anonymous User
Systems Engineer & Owner at a tech services company
Technical Support has been excellent. Since we originally purchased, Dell purchased Quest – and the support is...
Read full review of Quest Foglight for APM »
Anonymous User
Application Support Analyst
Customer Service: GoodTechnical Support: Very Good
Read full review of Quest Foglight for APM »
Rowan Morgan
Foglight Specialist
To be honest, we have stopped using customer support and technical support because of the slow pace in which our SR's...
Read full review of Quest Foglight for APM »
CybIn098382
Cyber and Information Security Officer at a energy/utilities company
I would rate the technical support very well as they are knowledgeable and quick to respond.
Read full review of Quest InTrust »
Anonymous User
Senior Systems Engineer at a software R&D company
Excellent, very responsive, very friendly, knowledgeable and quick to assign to the correct support people, I've...
Read full review of Quest Foglight for APM »
Anonymous User
Solutions Architect - IAM at a tech company
Technical support replies within 1-2 business days. The Quest blog is very useful where the experts will answer the...
Read full review of Quest One Identity Manager »
Anonymous User
Systems Engineer at a retailer
Foglight Support is great most of the time, support and help with what ever level your issue is.
Read full review of Quest Foglight for APM »
Anonymous User
IT Consultant - Infrastructure Services at a tech services company
I was not in contact with Dell for Foglight technical issues, this was handled by our customer.
Read full review of Quest Foglight for APM »
ProblemAnalyst136
Problem Analyst
Support is always available and we received good onsite training from a Dell representative, but with business this...
Read full review of Quest Foglight for APM »
Anonymous User
Database Administrator at a tech vendor
I've always had good experience with Dell Support, who we use for other products as well. All of my queries have been...
Read full review of Quest Foglight for APM »
Anonymous User
Consultant at a healthcare company
Customer Service: I haven't had to use it. Technical Support: I haven't had to use it.
Read full review of Toad »
Anonymous User
Senior Systems Engineer at a aerospace/defense firm
Good.
Read full review of vRanger »
Anonymous User
Director of Information Technology at a healthcare company
Customer Service: It's very good. Technical Support: From Good to very good, depending on who you get to help you.
Read full review of Toad »
Anonymous User
PeopleSoft Administrator at a K-12 educational company or school
Customer Service: The level of customer service has been great to date. Response time and the ability understand the...
Read full review of Quest Foglight for APM »
Anonymous User
Directory Service Specialist at a tech company
There is great technical support. No issues there.
Read full review of Quest One Identity Manager »
Anonymous User
Sr. Virtualization Architect / Engineer. at a tech company
Excellent. Dell and Quest have a great and very knowleagable support team
Read full review of Quest Foglight for APM »
Denzil Newman
Developer at a tech vendor
Poor.
Read full review of Toad »
Anonymous User
Sr Program Manager/Data Architect at a tech services company
Customer Service: 9/10 Technical Support: 9/10
Read full review of Toad »
Anonymous User
Vice President - DB Analyst/Admin at a financial services firm
I haven't had direct interaction with the tech support.
Read full review of Quest Foglight for APM »
Anonymous User
System Engineer at a consultancy
Customer Service: I didn't need to contact them. Technical Support: I didn't need to contact them.
Read full review of Toad »
Anonymous User
Technical Support Analyst at a university
Customer Service: Good. Technical Support: Good.
Read full review of Quest One Identity Manager »

Review 1 of 30

Technical Support

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