Compare Dell Technologies vs Rubrik

Regis Aged Care, Cap Atlantique, Lewisville Independent School District, EnvisionRxOptions, Bar Harbor Bank & Trust, Major Boutique Hotel Chain, Riverside Health System, Panduit

Dell Avamar

Dodge County, St Laurence's College, FieldCore (a GE Company), Comanche County Memorial Hospital, Getronics, Lewisville Independent School District, EnvisionRxOptions, Cincinnati Bell Technology Solutions

Dell NetWorker

Republic Bank, Westgate Resorts, Macquire Cloud Services, Shriners, Panatonni, Qatar Islamic Bank, Eurosport

Dell Data Protection Advisor

Nielsen, Trek Bicycle, Cal-Israel Credit Cards

Dell PowerProtect Data Manager

National Bank of Greece, USC Australia, PCS Publishing, Dell Digital IT, Rushmore Electric, Melanson Health, Arrow Electronics

Dell PowerProtect DP (IDPA)

Under Armour, Christian Brothers University, Presidio

Dell RecoverPoint for Virtual Machines

Rushmore Electric Power Cooperative, PCS Publishing, Noble Foods

Rubrik

Driscoll's, Red Hawk Casino, Davies Ward Phillips & Vineberg LLP, Wabash National, Chateau Ste. Michelle Wine Estates, Galliker Transport & Logistics

Rubrik Go

Public Consulting Group

Popular Solutions

Dell Unity XT

28 reviews

Dell PowerEdge Rack Servers

105 reviews

VxRail

22 reviews

Rubrik

14 reviews

Rubrik Go

3 reviews

Top Industries

Educational Organization

15%

Computer Software Company

13%

Comms Service Provider

Financial Services Firm

Computer Software Company

13%

Financial Services Firm

11%

Government

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Alexander Zhuravel
Head of Network and Server infrastructure department at JSC Alfa Bank Ukraine
In our company, we use Dell Data Protection with Dell Data Domain for the backup of our infrastructure.
Read full review of Dell Data Protection - Endpoint Security Suite [EOL] »
Scott Yoshimura
Lead Technical Product Manager at United Services Automobile Association
We use this solution to manage software-defined infrastructure and for rapid provisioning of computer storage.
Read full review of Dell PowerFlex »
Wesam Qashou
Senior Systems Engineer at Ministry of Awqaf
We are utilizing Dell RecoverPoint for replicating data between our Dell EMC Unity 400H and VNX 2250 storage arrays...
Read full review of Dell RecoverPoint »
Anonymous User
Technical Account Manager at a computer software company
The ideal use case is going to be for an organization that has a mix of virtualized and physical workloads and wants...
Read full review of Dell VxFlex Ready Nodes »
Anonymous User
AGT Infrastructure Operations at a financial services firm
SRDF is used our disaster recovery service by using replication from our production site to our DR site. We have two...
Read full review of Dell SRDF (Symmetrix Remote Data Facility ) [EOL] »

Review 1 of 5

Josua Taljaard
General Manager Commercial / Business Unit Manager Commercial at Datacentrix (Pty) Ltd
We employ Rubrik Go to assist our clients with data recovery, particularly for businesses transitioning to the cloud....
Read full review of Rubrik Go »
Lee Apps
Cloud Services Manager at Tecala Group
We predominantly use Rubrik to back up VMware, VMs, SQL databases, Windows files, NAS data, and EC2 instances in...
Read full review of Rubrik »

Review 1 of 2

Customer Service

Jan Budina
Head of Systems Department at VERTIX s.r.o.
I would describe the customer service of Dell PowerEdge VRTX with just one word: brilliant.
Read full review of Dell PowerEdge VRTX »
Domenico-Vizzoca
Delivery and Presales Manager at Harpaitalia italia
I would rate the technical support a one. It could be better.
Read full review of Dell PowerProtect DD (Data Domain) »
MarcoBetancurt
Solution Architect at Open group
The technical support services are good.
Read full review of Dell Data Protection Advisor »
Sebastien LeClere
Resp. Infrastructure & Production at a manufacturing company
I would rate their support very highly. I would rate them a nine out of ten. There can be a bit more reactiveness or...
Read full review of Dell PowerEdge Rack Servers »
Sven Rudolph
Principal Consultant at Scitech it solutions GmbH
The technical support is brilliant.
Read full review of Dell PowerMax NVMe »
Marc Gaethofs
ICT manager at Thys Bouwprojecten
The technical support is good as they continuously monitor the system remotely through a support agent. This agent...
Read full review of Dell PowerStore »
Maciej-Kieliszek
Owner at EXnIT
I would give the technical support nine out of ten.
Read full review of Dell Avamar »
Anonymous User
Works at a tech services company
Customer Service: It is one of the best support I have worked with. Technical Support: It is one of the best support...
Read full review of VMAX [EOL] »
Anonymous User
Senior Systems Engineer at a healthcare company
Customer Service: Good at time but also questionable at times. EMC has grown to such a big enterprise they are...
Read full review of Dell RecoverPoint »
Anonymous User
Product owner at a tech services company
Dell's support operates with the precision of a well-oiled machine. The proactive insights gleaned from Cloud IQ...
Read full review of VxRail »
Fabrice Valerio
Adj Directeur at Boursorama
Their support needs improvement. Delivery times are quite substantial, and customer service is very important to us....
Read full review of Dell PowerEdge Rack Servers »
Anonymous User
Senior Specialist at a tech services company
Customer Service: 9/10 - we get immediate support from EMC. Technical Support: 9/10 - we get immediate support from EMC.
Read full review of VNX [EOL] »
Jean Gabriel Dick
IT Infrastructure at a healthcare company
We haven't had to use tech support customer service. We've had a couple of little things come up, but for the most...
Read full review of Dell PowerMax NVMe »
Anonymous User
IT Officer - Hardare & Software
Technical support is excellent, but somewhat slow in the African region.
Read full review of VNX [EOL] »
Anonymous User
Chief Information Officer at a computer software company
The support has been phenomenal.
Read full review of Dell PowerStore »
HassanZaki
Data Center Manager at overit
Technical support is okay.
Read full review of Dell XtremIO »
Anonymous User
IT Infrastructure and DWH/BI Manager
Good.
Read full review of Dell Unity XT »
Anonymous User
AVP-Datacenter Practice at a computer software company
The technical support of VxRail is good.
Read full review of VxRail »
Alfredo Najera
Director of operations and projects at SERTEI Soluciones Informáticas
Their technical support is good. Sometimes, there is a delay in the replacement of the parts, but they are generally...
Read full review of Dell PowerConnect Switches »
Sajid Khan
Oracle Application DBA at Social Insurance Organizaton
Technical support is excellent. I would rate it eight out of ten.
Read full review of Dell PowerProtect DD (Data Domain) »
Micheal Laggis
Senior Solutions Engineer at a computer software company
Copilot support is next to none. I've dealt with a lot of support before. With Copilot, you're usually on the phone...
Read full review of Dell SC Series »
Anonymous User
Member of Technical Staff at Cisco Systems, Inc.
I use technical support frequently. Support has been relatively great across the board. There have been some language...
Read full review of Dell PowerMax NVMe »
Anonymous User
Data Center & IT Infrastructure Administrator at a financial services firm
They have been helpful and knowledgeable.
Read full review of Dell Unity XT »
Anonymous User
Pre-Sales Architect at a tech services company
I think that Dell EMC is one of the best technical support services in Ukraine. I am satisfied with the technical...
Read full review of Dell SC Series »
Anonymous User
Senior Consultant at a tech company
The technical support aspect of the solution has been good. We've been satisfied with their level of attention and...
Read full review of Dell PowerScale (Isilon) »
Anonymous User
VMware and Storage Engineer at a transportation company
Technical support was on a par with typical EMC. In other words, not the best and not the worst.
Read full review of VNX [EOL] »
Anonymous User
System Engineer at a government
The technical is very good. It is easy to contact someone. They have a great team that helps us.
Read full review of Dell PowerMax NVMe »
Anonymous User
Systems Engineer at a energy/utilities company
The technical support is horrible. It took a week for them to get back to us on what caused the outage. Also, there...
Read full review of Dell XtremIO »
Anonymous User
CTO at a financial services firm
We have contacted the EMC technical support maybe three times this year and it has been great.
Read full review of Dell RecoverPoint for Virtual Machines »
Anonymous User
Deputy CIO at a insurance company
Dell EMC technical support is very good. I would rate them a 10 out of 10. They take you by the hand and walk you...
Read full review of Dell Unity XT »

Review 1 of 30

Josua Taljaard
General Manager Commercial / Business Unit Manager Commercial at Datacentrix (Pty) Ltd
I would rate its customer service and support six out of ten.
Read full review of Rubrik Go »
Srinivas-R
General Manager - IT Infrastructure / Security at The Himalaya Drug Company
The technical support is good. We have good contact, all the issues are resolved on time.
Read full review of Rubrik »
Reginald Ronquillo
Solutions Engineer at Exclusive Networks
The support will immediately take care of your concern as soon as a case is logged.
Read full review of Rubrik Go »
Reginald Ronquillo
Solutions Engineer at Exclusive Networks
The technical support is good, it's a free call home feature. If it's an urgent issue they will upgrade you to...
Read full review of Rubrik Go »
Anonymous User
Network Specialist, Information Technology at a university
The support from Rubrik is excellent. They do support tunnels on the back end, and you can simply email support and...
Read full review of Rubrik »
Azam Abdoelbasier
SQL Server and MongoDB DBA at KVK
We contacted the technical support team for some technical questions, and the experience was very positive. They...
Read full review of Rubrik »
Mischa Donker
Cloud and Virtualisation Specialist at VodafoneZiggo
All of the Rubrik engineers know everything about their products.
Read full review of Rubrik »
Anonymous User
Network Specialist, Information Technology at a university
Support is very friendly, easy to work with, and showed great expertise in the product.
Read full review of Rubrik »
Johnny Bozeman
Principal at a venture capital & private equity firm
Since the time I've used it, I never had to call their support. I didn't have any issues with it.
Read full review of Rubrik »
Anonymous User
Storage & Data Protection Team Leader at a tech services company
Rubrik's technical support is excellent. They handle issues efficiently, and if escalation is needed, they manage it...
Read full review of Rubrik »
Matthew Vallandingham
Systems Administrator at Churchill Downs
We have had training sessions. We used customer support once, and they resolved the issue immediately.
Read full review of Rubrik »
Sam Kemp
Enterprise Architect at SH Data Technologies
Customer service is top notch, which I am usually pretty disappointed in. So far it's the best I've seen for a tech...
Read full review of Rubrik »
Daniel Stedman
Senior Solutions Consultant at VNQ Systems
The response time of the solution's technical support team is helpful. It provides detailed feedback on the issues as...
Read full review of Rubrik »
Anonymous User
Cloud Solutions Architect at Clouditalia Telecomunicazioni
The level of technical support is very high in terms of the availability, skills and low time to solve issues.
Read full review of Rubrik »
Matthew Gill
Senior Network System Engineer at a insurance company
While this might not count as a "tool," the support methodology with Rubrik is really interesting. When we need to do...
Read full review of Rubrik »
Edward Poll
Head of IT Infrastructure at Cranfield University
We used the support services a couple of times early on, because we were quite early adopters. They were fantastic....
Read full review of Rubrik »
Anonymous User
Sr. Cloud Systems Engineer at a computer software company
I would rate their technical support at least a nine out of ten. The support is very good. Nobody's perfect but it's...
Read full review of Rubrik »
Anonymous User
Systems Architect at a tech services company
The technical support is fantastic. You can look at the published reviews; they're right at the top, from a...
Read full review of Rubrik »
Grant Hendricks
Systems Architect at Cardtronics
Rubrik has the best vendor support that I've dealt with. They're probably the best. They're the most knowledgeable,...
Read full review of Rubrik »
Anonymous User
IT Manager at a manufacturing company
We have dealt with technical support in the past. In fact, we have three open cases right now. They've been pretty...
Read full review of Rubrik »
Sheldon Mollineau
Senior system Engineer at Thomas Jefferson University Hospital
When you sign a contract with them, support is a part of the package. Their tech support was very knowledgeable. They...
Read full review of Rubrik »
Anonymous User
Systems Engineer
Customer Service: A 10 out of 10. Technical Support: A 10 out of 10.
Read full review of Rubrik »
Anonymous User
Senior Technology Architect at a comms service provider
If you have any issues with the software, then the Rubrik support is trained and responsive enough to get you...
Read full review of Rubrik »
Anonymous User
Senior System Engineer at a tech services company
We contact their technical support a lot. It is about two times a week, but it's usually where we've gone beyond the...
Read full review of Rubrik »
Anonymous User
Head of IT Infrastructure at a university
Five star rating: Calls are picked up and managed through constant communication to ensure a speedy resolution.
Read full review of Rubrik »
SANTHAKUMAR Govindan
Senior Manager at a manufacturing company
The technical support is generally good. While their knowledge is good, I find there is a bit too much dependency on...
Read full review of Rubrik »
Anonymous User
Sr Storage Administrator at a insurance company
Technical support is pretty good. You can reach out to a support agent and have someone talking to you that you can...
Read full review of Rubrik »
Boomchi Kumar
Engagement Architect at a tech services company
Rubrik customer support is excellent.
Read full review of Rubrik »
Jewemars Christian Riano
Service Delivery Consultant at a tech services company
In terms of escalating tickets or bugs, they are very quick in terms of their support system.
Read full review of Rubrik »
Frederic Lhoest
Senior Technology Architect at PCCW GLOBAL
Customer support is very efficient. It is very similar to Nutanix, in my opinion.
Read full review of Rubrik »

Review 1 of 30

Technical Support

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