Compare Dell Technologies vs SentinelOne

Dell Technologies

Based on 1395 reviews.

SentinelOne

Based on 224 reviews.

Latest Research

Buyer's Guide

CrowdStrike Falcon vs. SentinelOne Singularity Complete

March 2024

CrowdStrike Falcon vs. SentinelOne Singularity Complete

Updated: March 2024

Sample Customers

SentinelOne Singularity Complete

Havas, Flex, Estee Lauder, McKesson, Norfolk Southern, JetBlue, Norwegian airlines, TGI Friday, AVX, Fim Bank

Popular Solutions

Dell Unity XT

28 reviews

Dell PowerEdge Rack Servers

105 reviews

VxRail

22 reviews

SentinelOne Singularity Complete

141 reviews

SentinelOne Vigilance

15 reviews

Singularity Cloud Workload Security

15 reviews

Top Industries

Educational Organization

15%

Computer Software Company

13%

Comms Service Provider

Financial Services Firm

Computer Software Company

17%

Comms Service Provider

10%

Educational Organization

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Alexander Zhuravel
Head of Network and Server infrastructure department at JSC Alfa Bank Ukraine
In our company, we use Dell Data Protection with Dell Data Domain for the backup of our infrastructure.
Read full review of Dell Data Protection - Endpoint Security Suite [EOL] »
Saleh-Khakwani
Senior Technical Consultant at DWP Technologies
We use the solution to protect the applications running in the cloud or on-premises. Its wider boost functionality...
Read full review of Dell CloudBoost »
HansThilen
System technician at Lidingö stad
In my organization, we use the solution in our environment.
Read full review of Dell EqualLogic PS series »
Anonymous User
Systems Architect at a tech services company

Read full review of ViPR [EOL] »
Ramkumar Kolli
Sr. Engineer at a retailer
I deploy the solution for customers who use it for data protection and as a backup solution.
Read full review of Dell PowerProtect DP (IDPA) »

Review 1 of 5

Jadeja
Group Company IT Infrastructure IT Admin at a retailer
SentinelOne is the first line of defense for all our endpoints. We have approximately 700 endpoints, and each has a...
Read full review of SentinelOne Singularity Identity »
Eddie Drachenberg
Global Network and Infrastructure Manager at Bettcher Industries
We need to provide a form of antivirus for our cybersecurity insurance. The new term now is EDR or endpoint detection...
Read full review of SentinelOne Singularity Complete »
Robson Franco
Pre-Sales Security Engineer at CLM Software
We use the product for group policy management features.
Read full review of SentinelOne Singularity Ranger AD »
Graham Peck
Data Security Manager at Leeds United FC
Our company uses the solution instead of a traditional antivirus as an endpoint protector. We have all security...
Read full review of SentinelOne Vigilance »
User:761949
Senior Software Engineer I at a computer software company
We use Singularity Cloud Workload Security for our production and build workloads. We implemented the solution to...
Read full review of Singularity Cloud Workload Security »

Review 1 of 5

Customer Service

Dragan Knezevic
Senior Presales System Engineer at OBLAK tehnologije
Dell's technical support is at a very high level, though it's not quite as good for organizations outside of Europe.
Read full review of Dell Unity XT »
Farhan Ashraf
Presales Manager at NDS
The solution's technical support is good.
Read full review of VxRail »
Yaswanth Yathaluru
Sr. Storage & Backup Engineer at a retailer
We have direct Dell support only.
Read full review of Dell PowerScale (Isilon) »
Systemarchi67
Systems Architect at Tebicom SA
Technical support for the solution is good.
Read full review of Dell Unity XT »
AndreTan
Data Continuity Specialist at Sapta Tunas Teknologi
I would rate the customer service and support nine out of ten.
Read full review of Dell NetWorker »
Vaidyanathan Swaminathan
Co-Founder at Tech RIdge Solutions
The support was very good when Avamar was handled by EMC. Since Dell acquired EMC, the support has been very bad.
Read full review of Dell Avamar »
Mark Torpy
Data Protection Specialist at Tech Mahindra Limited
Their technical support is very good.
Read full review of Dell NetWorker »
Naresh K
Senior System Administrator at XIUS CORP.
Technical support is not sufficient. It needs improvement to be comparable to HP's call center which is knowledgeable...
Read full review of Dell Storage Resource Manager »
Richard Stephens
Senior Systems Engineer at a financial services firm
The technical support is very good. We had a few problems with it, but that's a rare instance where I have opened a...
Read full review of VMAX [EOL] »
Anonymous User
Assistant Manager Specialist at a computer software company
The first level support from Dell I was not happy with because as a technician I needed to get the second or third...
Read full review of Dell Unity XT »
Anonymous User
Head of IT Production Department at a government
They are excellent. We have access to them, and they respond immediately and provide the required solution. Their...
Read full review of Dell PowerProtect DD (Data Domain) »
Lubabalo Ntoni
Data Centre Systems Engineer at Dube TradePort
Technical support is good.
Read full review of VxRail »
Anonymous User
Technical Consultant at a tech services company
The technical support isn't as good as it could be. They are rather slow to respond. They should work towards getting...
Read full review of Dell Avamar »
Anonymous User
Design Architect at Alexander Open Systems
This is an interesting question; how to gingerly talk about it? I think in the past, I've always been able to call -...
Read full review of Dell Unity XT »
Anonymous User
Associate Specialist at a tech services company
I've never contacted technical support. I know a lot about the product myself, and I know people that I can talk to...
Read full review of Dell Data Protection Advisor »
KareemEzzat
Cyber Security Analyst at Petrotrade
For any phase-one issues, I would first go to the integrator. I can escalate straight to the vendor if I need to. So...
Read full review of VxRail »
Anonymous User
Teamleitung Technical Sales at a tech services company
In general, it's common to encounter issues, especially during late hours when support might not be readily...
Read full review of Dell PowerEdge Rack Servers »
Haseeb Sheikh
Manager Private Cloud Solutions at ufone
We have regular contact with the customer support team. We recently changed the ECRS server to the LCDRS server. This...
Read full review of Dell CloudIQ »
Anonymous User
Network Engineer at a real estate/law firm
Customer Service: The support engineers are a very smart, capable group. Many have been working with us for...
Read full review of Dell Credant [EOL] »
Anonymous User
Project Manager at a government
I would give technical support a ten out of ten. We generally don't need a lot of technical support unless something...
Read full review of Dell PowerScale (Isilon) »
Anil Kale
Sr. Technology Consultant at a engineering company
The technical support is okay. We have an internal team, however, they are by no means experts. We need Dell to fill...
Read full review of Dell PowerEdge Rack Servers »
Anonymous User
Infrastructure Engineer at a tech services company
I would evaluate the technical support as doing pretty well. I have never really had an issue with Unity's support.
Read full review of Dell Unity XT »
Farhan SadikAkil
Technical presales manager at GBPL
The tool's tech support is very helpful. For level one support, we have Dell-certified engineers in our own...
Read full review of Dell Data Protection Advisor »
Jigar Acharya
VP - Engineering Operations at WPG Consulting
We've dealt with technical support and have found them to be helpful and responsive. We're satisfied with the level...
Read full review of Dell EqualLogic PS series »
Anonymous User
Network Administrator at a tech services company
I have contacted Dell technical support in the past, although it was in regards to a server and client, rather than...
Read full review of Dell PowerConnect Switches »
Austin Ajaegbu
Enterprise Information systems/Wintel Systems Administrator at a financial services firm
Customer support has come through for all the technical issues we have faced.
Read full review of Dell VxBlock System »
Anonymous User
Technology Solutions Director, Converged Infrastructure at a tech services company
I would give technical support the highest rating. Dell/EMC appears to have employed the team that developed XtremIO....
Read full review of Dell XtremIO »
Swapnil P.
Solution Architect at Sybyl
I always tell my customers that Dell EMC support is good. Specifically with enterprise storage, like PowerMax and...
Read full review of Dell PowerMax NVMe »
Letarik Terefe
IT Project Management /Research & Development Team Leader at Ethiopian Roads Administration
We haven't contacted technical support recently. We want it decommissioned right now.
Read full review of Dell Avamar »
Mohammed Mahrous
Storage Support Manager at Alinma Bank
Dell EMC has one of the best support organizations, worldwide. We have multiple vendors, but Dell EMC is one of the...
Read full review of Dell Unity XT »

Review 1 of 30

Laurie Reynolds
Threat and Vulnerability Manager at GBG Plc
My impression of SentinelOne as a strategic security partner is very positive. In terms of support, for a lot of...
Read full review of SentinelOne Singularity Complete »
Ian Sterling
Analyst Information Security at a healthcare company
I am blown away by their support. Every time I reach out to my customer service manager, they are returning questions...
Read full review of SentinelOne Singularity Complete »
Rashid Torrence
Principal Manager of Business Services at ATC Communications (Idaho)
Every time we have an issue, we get somebody who knows the product and can talk us through it. We can resolve issues...
Read full review of SentinelOne Singularity Complete »
Jadeja
Group Company IT Infrastructure IT Admin at a retailer
I rate SentinelOne support eight out of 10.
Read full review of SentinelOne Singularity Identity »
Michael Mcdonald.
Senior Security Consultant at First Technology
I would rate the technical support of SentinelOne as an eight out of ten.
Read full review of SentinelOne Singularity Complete »
Dillon Schwebke
Information Security Engineer at a university
This is probably the only negative. Their support is sometimes good, but most of the time, if I have something, the...
Read full review of SentinelOne Singularity Complete »
Greg Walia
IT Manager at a healthcare company
We raised a support case with the solution's technical support team. We called the support team and tried to get help...
Read full review of SentinelOne Singularity Identity »
DavidPerry
Director of Corporate Information Security at SGS & Co
The technical support is good.
Read full review of SentinelOne Singularity Identity »
Jairo Avritchir
Director of Technology and Digital Transformation at Banco Fibra
Technical support is good. When you need help from Microsoft, there is a long list of resources to help understand...
Read full review of SentinelOne Singularity Complete »
Tim Hayes
System Administrator at a wholesaler/distributor
I have not had to use technical support.
Read full review of SentinelOne Singularity Complete »
Aaron Shovick
Cybersecurity Analyst at a manufacturing company
I have contacted their support for a vulnerability issue, and they were able to help out with that. They told me how...
Read full review of SentinelOne Singularity Complete »
Eddie Drachenberg
Global Network and Infrastructure Manager at Bettcher Industries
Usually, technical support is very good. They are very knowledgeable. It's usually 24 hours for a response. I've had...
Read full review of SentinelOne Singularity Complete »
Gnanaprakash Masilamani
Head of Global Solutions at Arete Advisors
I rate SentinelOne support four out of 10. Their response is usually slow, even for priority one issues. They don't...
Read full review of SentinelOne Singularity Complete »
SUPPHAKORN SIPHUMI
Solutions Architect at a tech services company
I have not used their support so far.
Read full review of SentinelOne Singularity Complete »
Vijay Mohan
Senior Manager INFOSEC AND Risk ASSESSMENT Engineering at Atlas Systems
I have used the support team from SentinelOne Singularity. I rate the support from SentinelOne Singularity a four out...
Read full review of SentinelOne Singularity Complete »
Anonymous User
Head of IT at a transportation company
The technical support is excellent. We have only had to use them two or three times, and the response has been very...
Read full review of SentinelOne Singularity Complete »
Anonymous User
Sr. Information Security Manager at a computer software company
They have excellent support. There are security vendors who take up to 48 hours to just answer back a "Hello,"...
Read full review of SentinelOne Singularity Complete »
Koen Eersels
System Engineer at Dr. Marc Daenen
I have issued some tickets to technical support and they were very responsive.
Read full review of SentinelOne Singularity Complete »
Anonymous User
IT Manager at a construction company
We receive technical support from our partner, so I have no experience with SentinelOne support.
Read full review of SentinelOne Singularity Complete »
Johan Liljegren
Manager Product, Partner Relations & Consulting at Telenor
While my team has worked with technical support, I haven't dealt with them directly. I haven't heard of any negative...
Read full review of SentinelOne Vigilance »
Anonymous User
Enterprise Security Architect at a recruiting/HR firm
I talk to my TAM once a week, minimum. I think I have the best customer support in the business. I had an issue that...
Read full review of SentinelOne Singularity Complete »
Anonymous User
Business Development at a tech services company
Very fast and accurate.
Read full review of SentinelOne Singularity Complete »
Anonymous User
Director of Global Security Operations at a manufacturing company
They are excellent when it comes to interoperability and exclusions. For example, you may have somebody in your...
Read full review of SentinelOne Singularity Complete »
Anonymous User
Enterprise Security Director at a comms service provider
The support team is very collaborative. We have a dedicated account manager who is also a part of our support line....
Read full review of SentinelOne Singularity Complete »
Anonymous User
Security Analyst at a consumer goods company
I have not used support yet, which is a good thing.
Read full review of SentinelOne Singularity Complete »
Christopher Roest
Global IT Security Administrator at a manufacturing company
Technical support is hit or miss. We have worked with some good agents and some less knowledgeable.
Read full review of Singularity Cloud Workload Security »
Daniel Caban
Vice President of Technology at J&N Stone
I only had to use technical support once because my email address had not been added to various websites they have,...
Read full review of SentinelOne Singularity Complete »
Rupesh Singh
Technical Team Lead at Alepo
We haven't contacted SentinelOne support directly. When we need help, we reach out to our service provider....
Read full review of SentinelOne Singularity Complete »
Anonymous User
Product Manager at a comms service provider
Not right now because things will be different in the real world, but we are only two computers with SentinelOne. So...
Read full review of SentinelOne Singularity Complete »
BRIAN DIETRICH
Agile Product Owner at Micron Technology, Inc.
I was extremely happy with their technical staff. The solution's tech support is top-notch. They have some really...
Read full review of SentinelOne Singularity Complete »

Review 1 of 30

Technical Support

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