Compare Dell EMC vs Xerox | IT Central Station

Dell EMC Based on 349 reviews.	Xerox Based on 5 reviews.
Overview
Information Not Available	Xerox Corporation is an American multinational document management corporation that produces and sells a range of color and black-and-white printers, multifunction systems, photocopiers, digital production printing presses, and related consulting services and supplies. Xerox is headquartered in Norwalk, Connecticut, As a large developed company, it is consistently placed in the list of Fortune 500 companies.
Sample Customers
EMC SourceOne Discovery Manager: National Academy of Sciences EMC SourceOne Email Supervisor: AHRC New York City EMC Kazeon SourceOne eDiscovery: Wentworth Douglass Hospital Dell Desktop Outsourcing: KMC Solutions, Cabarrus County School District, Health Net Connect, Rococo, Saint Michael's College, EmblemHealth, The Shrewsbury and Telford Hospital NHS Trust (SaTH), Noel-Baker School Dell Hosted Virtual Desktop Services: Royal Opera House, University of the Sciences, Noritz America, University of the Incarnate Word (UIW), Fulton County Dell Service Desk Outsourcing: KMC Solutions, Cabarrus County School District, Rococo, Amerijet Holdings Inc.	ACS-Xerox Desktop Outsourcing: Dow Chemical Company ACS-Xerox Hosted Virtual Desktop Services: The city of Riverside, Calif. ACS-Xerox Service Desk Outsourcing: Freedman & Co. CPA Xerox CategoriX: Hertz Xerox OmniX: Virgin America, Boston Transportation Dept.
Popular Solutions
Dell EMC Unity 113 reviews Dell EMC XtremIO Flash 25 reviews EMC VNX [EOL] 24 reviews	DocuShare 3 reviews Xerox DocuPrint 1 reviews
Top Comparisons
Recommind Axcelerate eDiscovery vs. EMC Kazeon SourceOne eDiscovery Compared 23% of the time. IBM Service Desk Outsourcing vs. Dell Service Desk Outsourcing Compared 29% of the time.	Atos Desktop Outsourcing vs. ACS-Xerox Desktop Outsourcing Compared 56% of the time. Verizon Service Desk Outsourcing vs. ACS-Xerox Service Desk Outsourcing Compared 28% of the time. kCura Relativity vs. Xerox OmniX Compared 80% of the time.
Top Industries
Financial Services Firm 18% Healthcare Company 9% Comms Service Provider 8% Energy/Utilities Company 7%	Manufacturing Company 13% Printing Company 12% Non Tech Company 10% Non Profit 9%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Takue Chaparadza
Pre-Sales Engineer at a tech services company
How has it helped my organization?: Compared to the older versions, and those from other vendors, like HPE servers...
Read full review of Dell EMC PowerEdge Rack Servers »
Rodney Barnhardt
Server\Storage Administrator at a manufacturing company
How has it helped my organization?: At a remote location where physical servers were deployed in order to address...
Read full review of VxRail »
ManagingPartner614
Managing Partner at a software R&D company
What is most valuable?: It's an event log management solution that gathers event logs from the main Microsoft...
Read full review of Dell InTrust »
Anonymous User
Business Manager at a tech services company
What is most valuable?: Source based deduplication is the most attractive feature as it drastically reduces the...
Read full review of EMC Avamar »
David Hammink
System Administrator
What is our primary use case?: Our first storage in our first steps towards virtualisation. It worked fine and was...
Read full review of EMC CLARiiON CX4 series »

Review 1 of 5

Ted Barton
Owner at a tech consulting company
What is most valuable?: The full-text indexing and search of PDF documents. The command line utilities allow bulk...
Read full review of DocuShare »
Juan Pereigua
Personal docente at a K-12 educational company or school
What is our primary use case?: This solution facilitates the printing and photocopying of important documents. It...
Read full review of Xerox DocuPrint »

Review 1 of 2

Customer Service

Todd Grimes
IT Architect at Synoptek
Their support is probably the best I have ever worked with.
Read full review of Dell EMC SC Series »
Steven Aldenkamp
Systems Consultant at a tech services company
Sometimes our customers use tech support but, generally, tech support is in order.
Read full review of Dell EMC Unity »
Eric Umstead
Director of Technical Services at a tech services company
The role I'm in, I'm not directly calling EMC for support. I did, for years, but I haven't with the Unity platform. I...
Read full review of Dell EMC Unity »
Ramandeep Jagde
Technical Specialist Storage at a insurance company
Technical support was great in terms of first response and further troubleshooting assistance.
Read full review of Dell EMC XtremIO Flash »
Rodney Barnhardt
Server\Storage Administrator at a manufacturing company
Customer Service: Our customer service is outstanding. As with many Dell EMC accounts, there is a primary person...
Read full review of VxRail »
Paul Christie
Deputy Head of IT Service at a government
I would give technical support a rating of 3/10.
Read full review of Vblock »
David Winegar
Network Admin at Jefferson County Washington
Technical support is perfect. We use it all the time.
Read full review of Dell EMC SC Series »
EduardPetruf
Backup & Storage administrator at a tech services company
This is difficult question. Honestly, EMC NetWorker technical support is not very helpful for me, because I have much...
Read full review of EMC NetWorker »
BobWhitcombe
Technical Sales Architect at a tech services company
We have received excellent support from EMC and now Dell.
Read full review of EMC VNX [EOL] »
Darrell Breeden
Senior Developer at a tech services company
Technical support was the worst possible. Regardless of the fact that we paid for a four-hour turnaround, we were...
Read full review of Dell EMC XtremIO Flash »
Johann Montero
Director at ESPH
From my experience, EMC provides good support, and Dell's service is very good. It is simple to call technical...
Read full review of Dell EMC Unity »
Chin Pak
Lead - Data Protection at a healthcare company
Customer Service: Very good. Technical Support: Fair.
Read full review of EMC Avamar »
Anonymous User
Sr Network Administrtor at a Consumer Goods
The technical support was poor, even during the port or 2TB limit. It was rare to hear back from the technical...
Read full review of Dell EMC XtremIO Flash »
Anonymous User
Head Of IT at a financial services firm
Dell EMC is actually one of the strategic vendors we work with, so they have quite a big presence at our bank. We...
Read full review of Dell EMC Unity »
Sys32189Eng3
System Engineer at a manufacturing company
The technical support does alright.
Read full review of Dell EMC Unity »
Anonymous User
Director
Customer Service: I don't like the way EMC's Powerlink support is behind a wall. You need to register an account, and...
Read full review of EMC VNX [EOL] »
Anonymous User
Solution Architect at a tech services company
Tech support has taken a downturn since the acquisition, and that's not just for the Unity. The skill, the people,...
Read full review of Dell EMC Unity »
Anonymous User
Cloud Engineer/System Administrator at a aerospace/defense firm
We have not had to use technical support.
Read full review of Dell EMC Unity »
Anonymous User
Sr. Systems Analyst
Customer Service: With replication manager, EMC support is pretty good, it seems to be a small team of knowledgeable...
Read full review of EMC AppSync »
Anonymous User
Director, Solution Architecture at a tech company
There is a lot of room for improvement on the support side, because of the response time. I'm giving the customer...
Read full review of Dell EMC Unity »
Mark Glasson
Senior IT Infrastructure Engineer and Administrator at a pharma/biotech company
10 out of 10. One of the most important criteria in our purchasing decisions is the technical support. DELL EMC set...
Read full review of Dell EMC Unity »
Anonymous User
Sr. Solutions Architect at a financial services firm
Customer Service: Top notch. Technical Support: Excellent.
Read full review of Symmetrix Remote Data Facility »
Anonymous User
Infrastructure Manager
I would give them an eight out of 10. They are knowledgeable and solve my issues in a timely manner.
Read full review of Dell EMC Unity »
Anonymous User
Core Cloud System Specialist at a comms service provider
Huge gab of professionalism and experience between the regions, we always need to escalate our issues to get it solved.
Read full review of Symmetrix Remote Data Facility »
Anonymous User
Principal Storage Engineer at a tech consulting company
Extremely good. EMC has been outstanding with support, especially when using their call-home utility ESRS.
Read full review of Dell EMC XtremIO Flash »
Madsen Wikholm
IT Manager
On a scale from one to 10, I'd probably give EMC customer support an 11. It's been really good. We do have premium...
Read full review of Dell EMC Unity »
Anonymous User
IT Operations Manager
The support was excellent. When there are alerts, they would get them and they would be on it right away, and they...
Read full review of Dell EqualLogic PS series »
Anonymous User
Senior Storage Administrator - Global Storage Operations at a tech services company
I have never been in touch with Dell support so it is difficult for me to assess. However, I have read about Dell...
Read full review of Dell EMC PowerEdge Rack Servers »
Joe Klein
Sr Storage Architect at a tech services company
Dell is far worse at support than EMC was. It headed downhill fast.
Read full review of Dell EMC Unity »
Anonymous User
Infrastructure Architect at a retailer
Two out of 10 for overall technical support. Simple hardware issues like failed drives were promptly dealt with, but...
Read full review of EMC VNX [EOL] »

Review 1 of 30

Ted Barton
Owner at a tech consulting company
Customer Service: Above industry average. Technical Support: Above industry average. The responses were prompt and...
Read full review of DocuShare »
John Medina
Technical Lead For Document Management System at a tech services company
Technical Support is nonexistent if your licenses have gone beyond the one-year support program. Here in the...
Read full review of DocuShare »
Anonymous User
User at a tech services company
I would give the technical support a 9/10 rating.
Read full review of DocuShare »

Review 1 of 3

Technical Support

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