Compare Fortra vs Skybox Security

Fortra

Based on 122 reviews.

Skybox Security

Based on 33 reviews.

Sample Customers

Fortra Tripwire IP360

1. Aetna 2. Accenture 3. Adidas 4. AIG 5. Airbus 6. Akamai 7. Amazon 8. American Express 9. Aon 10. Apple 11. ATT 12. Autodesk 13. Bank of America 14. Barclays 15. Bayer 16. Bechtel 17. BlackRock 18. Boeing 19. BNP Paribas 20. Cisco 21. CocaCola 22. Comcast 23. Dell 24. Deutsche Bank 25. eBay 26. ExxonMobil 27. FedEx 28. Ford 29. General Electric 30. Google 31. HP 32. IBM

Skybox Security Suite

ADP, Blue Cross Blue Shield, BT, USAID, Delta Dental, EDF Energy, EMC, HSBC, Johnson & Johnson

Popular Solutions

Fortra's JAMS

20 reviews

Fortra's GoAnywhere MFT

10 reviews

Fortra's Automate

10 reviews

Skybox Security Suite

12 reviews

Top Industries

Financial Services Firm

16%

Computer Software Company

12%

Manufacturing Company

Healthcare Company

Computer Software Company

16%

Financial Services Firm

16%

Comms Service Provider

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Earl Diem
Sr. Manager - Performance and Automation Engineering at PSCU Financial Services
We use it for trading files with partners over the internet, partners with whom we don't have a VPN connection. And...
Read full review of Fortra's GoAnywhere MFT »
Corey Cole
Service Coordinator - Technology Security at a government
We used the product for scheduled vulnerability scanning and detecting changes within our assets.
Read full review of Fortra Tripwire IP360 »
JamesStarkweather
Senior Cloud Engineer at a computer software company
We use it for file transfers. 100% of our customers connect through Globalscape to bring their files to our data...
Read full review of Fortra's Globalscape Managed File Transfer »
Anonymous User
IT Manager at a construction company

Read full review of Fortra's Globalscape WAFS »
Tom Foal
CTO at Klaatu IT Security Ltd
We use the solution for marketing and brand protection.
Read full review of Fortra's Agari »

Review 1 of 5

NenadMijatovic
Director of Sales at S4E Serbia
We're reselling it and also assisting with installations. It's become more popular in the last few years. Because...
Read full review of Skybox Security Suite »

Review 1 of 1

Customer Service

Sandeep Jopat
Cyber Security Researcher at a engineering company
Digital Guardian's customer service and support are characterized by a dedicated global team that operates on a 24/7...
Read full review of Digital Guardian »
Don Deyette
Systems Configuration Engineer/Move-it Administrator at a insurance company
HelpSystems has excellent service. I can call them up if I have a question and they'll either send me an example of...
Read full review of Fortra's Automate »
Christian Dagal
Security Architect Manager at Aboitiz Equity Ventures, Inc.
The support is an expert in guiding you through creating policies. Since it's somewhat hard to create on your own,...
Read full review of Fortra's Digital Guardian »
Stephen Whigham
Senior PBM Systems Administrator at FairosRx
Technical support has been pretty good. We've had some support directly through their chat service. I've had a couple...
Read full review of Fortra's GoAnywhere MFT »
Aaron Warnke
Senior Business Intelligence Developer at a financial services firm
The JAMS customer service and support staff are unmatched in their ability to assist us and help us resolve issues. I...
Read full review of Fortra's JAMS »
Brando Diego
System Engineer at Notable Frontier Sdn Bhd
Sometimes, when I'm troubleshooting, I collaborate with the technical support.
Read full review of Digital Guardian »
Pei Wang
Consulting Manager at a computer software company
Tech support for JAMS is generally good, with responsive and helpful engineers. However, there have been instances...
Read full review of Fortra's JAMS »
BahatiAsher Faith
Software Developer at Appnomu Business Services
Their support is excellent. You can raise a support ticket, and within four hours, you'll have a response. Because...
Read full review of Fortra's Automate »
Anonymous User
IT consultant at a tech services company
For the most part, we have been in a test evaluation phase and we have not needed to use the technical support until...
Read full review of Fortra's GoAnywhere MFT »
Anonymous User
Consultant at a comms service provider
The support is really good, but the ticket system is not that good. When you open the ticket, that's the only time...
Read full review of Fortra's GoAnywhere MFT »
Anonymous User
Senior IT Security Analyst at a retailer
Tripwire’s technical support has always been excellent.
Read full review of Fortra Tripwire IP360 »
Anonymous User
Product Manager - RPA at a security firm
Technical support is very good and very prompt. They have a chatbot for partners and clients. Anybody who goes to the...
Read full review of Fortra's Automate »
Sukhbir Singh
IT Service Management Professional - Applications at a tech vendor
I would give technical support a rating of 10/10. They are very knowledgeable.
Read full review of Fortra's Globalscape Managed File Transfer »
Vincent Kwok
Data Architect at San Francisco Public Works
Reach out to their support, because they're support is really good. I would give HelpSystems IT support a nine out of...
Read full review of Fortra's JAMS »
Brian K Hoskins
Manager of Technical Services
The technical support has been excellent. They have always responded promptly and in a timely manner. We have never...
Read full review of Fortra's JAMS »
Anonymous User
Managing Director at a tech vendor
I have not been in contact with technical support.
Read full review of Fortra's Agari »
Anonymous User
Pre-Sales Specialist at a tech services company
Their technical support is better than excellent.
Read full review of Fortra Tripwire IP360 »
Angie Finnell-French
Business Intelligence Developer at Food distribution company
The individuals who provide support are very knowledgeable about their product, and we don't go through multiple...
Read full review of Fortra's GoAnywhere MFT »
Anonymous User
Cyber Security Consultant at a tech services company
We have contacted technical support in many cases and they are very good. The last time that we contacted them was...
Read full review of Fortra's Tripwire Enterprise »
JamesStarkweather
Senior Cloud Engineer at a computer software company
Their support is excellent. I would give them a 10 out of 10, but we pay for the max support level. They have...
Read full review of Fortra's Globalscape Managed File Transfer »
YvetteCarpenter
Technical Operations Manager at a financial services firm
Technical support is an area in which JAMS has come a long way. When I first started with them, they didn't have any...
Read full review of Fortra's JAMS »
Anonymous User
General Manager at a tech services company
Their support needs improvement. We have a partner, but we are not receiving a quick response. I do not know if the...
Read full review of Fortra's GoAnywhere MFT »
Harold Mandarino
Systems Supervisor at FIS
They are very knowledgeable. I don't have many complaints as far as Globalscape stepping up to the plate and helping...
Read full review of Fortra's Globalscape Managed File Transfer »
Ahmad Garakani
Systems Engineer at Umpqua Holdings
The technical support is great. They respond quickly even after hours and are knowledgeable.
Read full review of Fortra's JAMS »
Anonymous User
Senior IT Auditor at a retailer
I haven't heard any complaints.
Read full review of Fortra Tripwire IP360 »
Ernesto Martinez
Principal Consultant at a tech services company
The technical support is really terrific.
Read full review of Digital Guardian »
Tom Foal
CTO at Klaatu IT Security Ltd
We use the product's technical support a lot and they are pretty good.
Read full review of Fortra's Agari »
LeAnn Hurst
Director, HIM at a healthcare company
They're fantastic. Anytime I've called to ask anything, they've always been extremely helpful. They spent time with...
Read full review of Fortra's GoAnywhere MFT »
FranciscoSosa Garcia
RPA Architect & RPA Product Owner at Francisco Sosa
While, in general, technical support was good, the knowledge base on offer was awful. The online support, that kind...
Read full review of Fortra's Automate »
Anonymous User
Project Assistant at a government
I rate GoAnywhere's support a nine out of ten. They're excellent.
Read full review of Fortra's GoAnywhere MFT »

Review 1 of 30

erdemerdag
Cybersecurity Operations Engineer at a tech services company
Skybox's technical support is fine, but getting help takes some time because they request rules and models and pack...
Read full review of Skybox Security Suite »
Pawan-Kumar
Product Specialist at Rah Infotech Pvt Ltd
We have not had to contact technical support.
Read full review of Skybox Security Suite »
Karthik-Krishnamoorthy
Principal Consultant at Wipro
I would give technical support an eight out of ten.
Read full review of Skybox Security Suite »
NenadMijatovic
Director of Sales at S4E Serbia
Support is satisfactory. We haven't had any problems with support during the last ten years.
Read full review of Skybox Security Suite »
Igor Pinter
Cyber Security Engineer at BEOtech
We used the technical support from Skybox Security Suite two or three times. We had some problems with calling from...
Read full review of Skybox Security Suite »
Pawan-Kumar
Product Specialist at Rah Infotech Pvt Ltd
The main thing is that if the device is down, there's no impact on any organization. So if we require some help from...
Read full review of Skybox Security Suite »
Sharath K
Principal Specialist - IT Services at a tech services company
The technical support is only telephoning. While I do have a local contact with whom speak, more often it's via the...
Read full review of Skybox Security Suite »
Anonymous User
Chief Information Security Officer at a financial services firm
Support is not the greatest. If you need help with a new product or service, they seem to take forever to be able to...
Read full review of Skybox Security Suite »
Ashish Paliwal
Information Security Officer at Sony Corporation of America
We were never in touch with technical support. I can't speak to how helpful they were. We had a team that dealt with...
Read full review of Skybox Security Suite »
Anonymous User
Enterprise Architect - Information Security at a transportation company
Reaching out to the solution's technical support wasn't in my remit. I'm the enterprise architect, so I don't get...
Read full review of Skybox Security Suite »
Anonymous User
Marketing Expert at a comms service provider
The local support services are good. However, we encountered difficulties while using the multilingual feature for...
Read full review of Skybox Security Suite »
Pranav Gupta
Asst. Manager Finance at a insurance company
We have not contacted technical support because we have not any issues. Our clients have not had any queries. If they...
Read full review of Skybox Security Suite »
Anonymous User
Vice President Cloud Security Architect at a energy/utilities company
The technical support is satisfactory. They have very clear communication and quickly provide solutions.
Read full review of Skybox Security Suite »
Anonymous User
IT Security Specialist
It is sufficient.
Read full review of Skybox Security Suite »
DR Goyal
VP Technology at a outsourcing company
Their support is good. Support is not a challenge.
Read full review of Skybox Security Suite »
Anonymous User
CEO at a tech services company
Technical support is good.
Read full review of Skybox Security Suite »
Umer Ahmed
Channel Manager at Digit Labs
Technical support is pretty good, but it could be better.
Read full review of Skybox Security Suite »
Vladimir Jirasek
CEO at Foresight Cyber Ltd
We only use support when we have problems that we can't solve ourselves. For us, support is topnotch and I rate it a...
Read full review of Skybox Security Suite »
Anonymous User
Senior Information Security Analyst at a energy/utilities company
The technical support is not good. I would rate them as a three out of 10.
Read full review of Skybox Security Suite »
Anonymous User
Project Manager at a tech services company
We did not contact technical support. We attempted to have the necessary skills in-house, but it was insufficient....
Read full review of Skybox Security Suite »
Lisa Niles
Director of Solutions Integration at a tech services company
Technical support is excellent.
Read full review of Skybox Security Suite »
Mariya Telitsi
Leading Specialist at Eurasian Bank
I haven't had any experience with the product's technical support team since my company hasn't purchased support. We...
Read full review of Skybox Security Suite »
Anonymous User
Information Security Architect at a non-profit
Excellent. They're right on top of it. Very reactive.
Read full review of Skybox Security Suite »
Anonymous User
Information Security Consultant at a insurance company
On a scale of one to 10, I would rate Skybox technical support at about eight. It's not perfect, but good. They are...
Read full review of Skybox Security Suite »
Carlos Vilchis
Pre-sales Engineer
We haven't had to contact technical support yet.
Read full review of Skybox Security Suite »
Anonymous User
Director, Security Architecture at a tech services company
I've only had to call in twice, and the first-line support was able to resolve the issue within around 10 minutes. It...
Read full review of Skybox Security Suite »
AbdulMohsin
Regional Sales Engineer at RedSeal, Inc.
When I am working on a deployment or on a PoC, and I see an issue with the software that is not related to the...
Read full review of Skybox Security Suite »
Anonymous User
Head of Cyber Security at a tech vendor
Training and technical support are provided at no extra charge.
Read full review of Skybox Security Suite »
Vishal Bindra
CEO at a tech services company
Technical support is not something which I would rate very high. Support is available but they need to ensure that...
Read full review of Skybox Security Suite »
Anonymous User
Networks Vice President at a tech services company
We are still in project mode, and we have direct contact.
Read full review of Skybox Security Suite »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.