Compare Fortra vs Mend.io

Fortra

Based on 122 reviews.

Mend.io

Based on 29 reviews.

Sample Customers

Fortra's Digital Defense Frontline WAS

Mend.io

Microsoft, Autodesk, NCR, Target, IBM, vodafone, Siemens, GE digital, KPMG, LivePerson, Jack Henry and Associates

Popular Solutions

Fortra's JAMS

20 reviews

Fortra's GoAnywhere MFT

10 reviews

Fortra's Automate

10 reviews

Mend.io

10 reviews

Top Industries

Financial Services Firm

15%

Computer Software Company

13%

Manufacturing Company

Healthcare Company

Computer Software Company

16%

Financial Services Firm

16%

Manufacturing Company

10%

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anabel Marco
Account Director at Software Greenhouse
One use case is to automate single sign-on for different applications with the Active Directory. When people change...
Read full review of Fortra's Automate »
Anonymous User
Senior Cybersecurity Analyst at a energy/utilities company
My use case for Tripwire Enterprise is configuration monitoring and regulatory purposes for the NERC CIP standards....
Read full review of Fortra's Tripwire Enterprise »
Andrian Lubimov
SVP of Networking and Operations at Skywire Networks
We are a service provider. We operate a Juniper-based IT NTLS core, and we build access utilizing different...
Read full review of Fortra's Intermapper »
Owen Nunez
Security Engineer at Protego Trust Bank
I used to sell the solution and use it for certain companies. We had a use case for on-premise and deployment options...
Read full review of Digital Guardian »
Anonymous User
Practice Lead at a computer software company
Our customers use it for onboarding, terminations, password reset, and certifications.
Read full review of Fortra's Powertech Identity & Access Manager »

Review 1 of 5

Jeffrey Harker
System Manager of Cloud Engineering at Common Spirit
We have quite a bit of open-source in our various products and what we went to Mend (formerly WhiteSource) for was to...
Read full review of Mend.io »

Review 1 of 1

Customer Service

Corey Cole
Service Coordinator - Technology Security at a government
We spent a lot of time with the technology support team from Fortra. When we finally got the right person, they knew...
Read full review of Fortra Tripwire IP360 »
Jayvie Otinez Britanico
Project Lead at a comms service provider
The technical support is good and quick to respond.
Read full review of Fortra's JAMS »
Akinwale Sekiteri
Managing Partner at Teksphere Global Services Limited
Initially, I had concerns about its technical support due to the time zone difference with the US-based team,...
Read full review of Fortra's Globalscape Managed File Transfer »
Sumit Mundik
Application Development Senior Analyst at Accenture
We troubleshoot errors ourselves so have not needed technical support.
Read full review of Fortra's Globalscape Managed File Transfer »
Rob Grafrath
VP, Enterprise Systems at Capio
When I find room for improvement, I log a ticket with JAMS. So, I have logged plenty of tickets. I would rate support...
Read full review of Fortra's JAMS »
Pei Wang
Consulting Manager at a computer software company
Tech support for JAMS is generally good, with responsive and helpful engineers. However, there have been instances...
Read full review of Fortra's JAMS »
Joshua Rule
Senior Integration Consultant at a computer software company
I never interacted with the solution's technical support, but their website was pretty robust with knowledge articles.
Read full review of Fortra's GoAnywhere MFT »
BahatiAsher Faith
Software Developer at Appnomu Business Services
Their support is excellent. You can raise a support ticket, and within four hours, you'll have a response. Because...
Read full review of Fortra's Automate »
Prakhar Agarwal
Cloud Engineer at a tech consulting company
The technical support team provides delayed solutions.
Read full review of Fortra's GoAnywhere MFT »
Ton Roelandse
Senior Principal @ Trexin - an Architecting Delivery Executive and Fairy Duster in Chief at a consultancy
We had Professional Services included and from a service perspective, I think that they are good. However, they are...
Read full review of Fortra's Automate »
LeAnn Hurst
Director, HIM at a healthcare company
They're fantastic. Anytime I've called to ask anything, they've always been extremely helpful. They spent time with...
Read full review of Fortra's GoAnywhere MFT »
Larry Putman
Systems Analyst at a healthcare company
We've worked with HelpSystems support, and it has always been excellent. I rate their support 10 out of 10. They...
Read full review of Fortra's GoAnywhere MFT »
Anonymous User
Director of IT Operations at a financial services firm
I had an amazing experience with the technical support team. The team members respond right away. They answer the...
Read full review of Fortra's JAMS »
Ahmad Garakani
Systems Engineer at Umpqua Holdings
The technical support is great. They respond quickly even after hours and are knowledgeable.
Read full review of Fortra's JAMS »
Andrew Draus
Data Automation Engineer at a financial services firm
The technical support is very good. They are responsive and work through issues with me. I called them two or three...
Read full review of Fortra's Automate »
Frank Rotiroti
System Administration at a insurance company
Their support is great. They've always been there whenever we had any issues. They always provided a prompt courier...
Read full review of Fortra's GoAnywhere MFT »
YvetteCarpenter
Technical Operations Manager at a financial services firm
Technical support is an area in which JAMS has come a long way. When I first started with them, they didn't have any...
Read full review of Fortra's JAMS »
ImadMehmood
Technical Engineer
The technical support is good. Their development team releases new versions 4 times a year.
Read full review of Fortra's GoAnywhere MFT »
Garth Ries
CTO at a financial services firm
JAMS support is as near to perfect as we can get, so I would rate them a nine out of ten. They are the best support...
Read full review of Fortra's JAMS »
Anonymous User
Head IT Engineering and Infrastructure at a tech services company
Technical support has been fine.
Read full review of Fortra's Intermapper »
Anonymous User
Senior Email Engineer at a legal firm
The technical support is pretty good. They've gotten better as the company has been growing. As far as sending an...
Read full review of Fortra's Agari »
Anonymous User
IT consultant at a tech services company
For the most part, we have been in a test evaluation phase and we have not needed to use the technical support until...
Read full review of Fortra's GoAnywhere MFT »
Anonymous User
Senior Manager at a consultancy
So far, I am really happy with the technical support. The delay is between one and two days. In all of our requests...
Read full review of Fortra's Automate »
Brian K Hoskins
Manager of Technical Services
The technical support has been excellent. They have always responded promptly and in a timely manner. We have never...
Read full review of Fortra's JAMS »
Anonymous User
Solutions Manager at a tech services company
We receive direct support from HelpSystems. Their support is good. I would rate them a nine out of ten. A few cases...
Read full review of Fortra's GoAnywhere MFT »
Sean
Sr. SE Manager at a tech vendor
From my experience, the solution's technical support is good. I can open a ticket directly with the partner or...
Read full review of Digital Guardian »
Anonymous User
IT Manager at a transportation company
I've contacted customer support several times to restore licensing after rebuilding our server and recovering the...
Read full review of Fortra's Automate »
Joe Polimeni
IT Infrastructure at Aqua America
At times, I feel it is great, and at other times, I feel that it is not so great. I would rate them a seven out of...
Read full review of Fortra's Globalscape Managed File Transfer »
Alex-Taylor
Database Administrator at a government
I rate Fortra's customer service a nine out of ten.
Read full review of Fortra's JAMS »
Anonymous User
Sr Analyst at a manufacturing company
Customer support was the best part of JAMS. When we needed instant help, especially when something in production...
Read full review of Fortra's JAMS »

Review 1 of 30

Bruno Lavit
Release Manager at ForgeRock
The support is great but I haven't had to use them in a long time. But it's very efficient. I also have a nice...
Read full review of Mend.io »
ZvikaRonen
Chief Technology Officer at FOSSAware
I have used their support, and they were excellent.
Read full review of Mend.io »
Nils Hedström
Architect/Developer at a insurance company
I have not used technical support.
Read full review of Mend.io »
Kevin Dsouza
Intramural OfficialIntramural at Northeastern University
We’ve used technical support in the past. We had some issues with One RPM last month. That was sorted quickly.
Read full review of Mend.io »
Ben Dyer
Head of Software Engineering at a legal firm
Technical support is good. They're very friendly and want to solve your problems. When they don't know enough...
Read full review of Mend.io »
Jeffrey Harker
System Manager of Cloud Engineering at Common Spirit
Technical support is absolutely stellar. They meet with us regularly. I do get complaints about some of my other...
Read full review of Mend.io »
Shashidhar Gowda
Program and Portfolio Management at Acceldata
Their pricing is different for many of the solutions we have tried. In Sonatype, especially, the agents are extremely...
Read full review of Mend.io »
Anonymous User
IT Service Manager at a wholesaler/distributor
I'm delighted with the technical support, especially as someone involved in the deployment. Technical support has...
Read full review of Mend.io »
Kieran Whelan
Principal Security Engineer at Texthelp Ltd.
I rate Mend's support a nine out of ten. On the CVE main page, Mend points out the vulnerability and directs us to...
Read full review of Mend.io »
Anonymous User
Director at a media company
Eight out of 10. Always responsive.
Read full review of Mend.io »
Anonymous User
DevOps CI/CD Team Lead at a computer software company
Our account manager is the best!
Read full review of Mend.io »
Anonymous User
AVP at a computer software company
This solution offers good support which we have used multiple times.
Read full review of Mend.io »
Anonymous User
Business Process Analyst at a financial services firm
They were quite responsive, but in the end, they couldn't help with anything to make it work. For any feature...
Read full review of Mend.io »
AnandHosamani
FOSS Coordinator at a manufacturing company
The technical support is good, although not the best. It could be more customer friendly.
Read full review of Mend.io »
Anonymous User
Release Engineer at a tech vendor
Customer Service: A nine out of 10. They are really reactive when we have a question. Technical Support: A nine out...
Read full review of Mend.io »
Anonymous User
Principal Software Architect at a tech services company
I have not had experience with customer support.
Read full review of Mend.io »
Anonymous User
Co Founder at a consumer goods company
We had a problem with a new library that their engine didn't process. I wrote them an email and got a response within...
Read full review of Mend.io »
Anonymous User
Sr. Director, Cloud Operations at a computer software company
Their support is average. Their partner relationship support is a little bit confusing. They haven't really...
Read full review of Mend.io »
Anonymous User
VP R&D at a computer software company
Technical support is the best I’ve ever worked with. They really take seriously customers' requests (and we sent over...
Read full review of Mend.io »
Anonymous User
Senior Lead Software Engineer at a tech services company
I did not have any contact with the technical support. I did not have any issues in the time that I used this solution.
Read full review of Mend.io »
Anonymous User
Sr. Manager at a financial services firm
I rate Mend support eight out of ten. We have a shared channel with support on Slack. Their representatives are there...
Read full review of Mend.io »
Sonal Moon
Product Security Architect at Pitney Bowes Inc.
All levels of their support have very good technical knowledge. They know their tool better than us, so when we...
Read full review of Mend.io »
Anonymous User
Works at a tech vendor
Responses are quick; TS works hard to resolve issues quickly.
Read full review of Mend.io »
Daniel Hall
Technical Architect at Dwr Cymru Welsh Water
I haven't needed to engage with technical support for this solution.
Read full review of Mend.io »
Anonymous User
Head of Department for Software Engineering and Integration
We have tech calls with WhiteSource on a regular basis, about every four weeks. The customer success manager, who is...
Read full review of Mend.io »

Review 1 of 25

Technical Support

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