Compare Domo vs Zendesk

Domo

Based on 35 reviews.

Zendesk

Based on 69 reviews.

Sample Customers

Domo

Capco, SABMiller, Stance, eBay, Sage North America, Goodwill Industries of Central Indiana, Telus, The Cliffs, OGIO International Inc., and many more!

Zendesk

Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber

Popular Solutions

9 reviews

6 reviews

0 reviews

1 reviews

Top Industries

Computer Software Company

12%

Manufacturing Company

10%

Financial Services Firm

Retailer

Computer Software Company

20%

Educational Organization

Comms Service Provider

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

James John Wilson
Business Development Manager at Freelancer
I was building executive dashboards for project management offices. I would have a portfolio of projects. Mainly, it...
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Review 1 of 1

Bahati Asher Faith
Chief Executive Officer at Appnomu Business Services
I use the Zendesk Chat software to provide technical support to our clients on the website. They chat with us about...
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Jovana Pavlovic
Senior Back Office Manager at a financial services firm
The solution is mainly used as a ticketing system with clients as well and between users, similar to Asana, which is...
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Review 1 of 2

Customer Service

James John Wilson
Business Development Manager at Freelancer
I don't remember opening a ticket. I did at one company when we had a professional services team helping us set up...
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BrianKing
Independent IT consult at Kings adventure centure
Technical support was very good, especially during deployment.
Read full review of Domo »
NaveenKumar24
Founder & CEO at GWC
As we are implementation partners with Domo, we closely work with their support team, particularly when building...
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Ron Splittgerber
Rice Board of Directors and Kuali Coeus Functional Council at a university
We have a good experience with customer service and support. I rate the solution an eight out of ten.
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Sumit Chakraborty
Vice President at Indium Software - Independent Software Testing Company
Technical support is pretty good. However, when a customer claims, that it does not go well with the technical...
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PratikSavla
Principal Product Security Officer at a tech vendor
We've used technical support once and have not experienced issues with Domo. We've only leveraged general support.
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Alex Perez
Manager of Data Analytics & CRM Operations at a tech company
I have to give tech support a really good score. They've been great with me. If I have a question, I call them and...
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Anonymous User
Business Intelligence Analyst at a media company
8/10.
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Anonymous User
SQL Server Database Administrator at a educational organization
Customer Service: It's good - the customer service teams are friendly and responsive. Technical Support: It's good.
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Fredrik Schauman
Managing Director at TokenMarket Capital
We used Domo for five years. In the beginning, the first three-and-a-half years or so, technical support was amazing....
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Girish Kumar Dandamudi
Solutions Architect at a tech services company
We contacted technical support at Domo. We talked with the engineering team there regarding the SDK. They said that...
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Anonymous User
Business Intelligence Analyst at a healthcare company
Customer Service: After initial implementation, we were entirely dependent on the quality of the CSM, and we were not...
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Anonymous User
Project Manager at a energy/utilities company
When you find some minor issue within the app, there's a button you push and it goes off to Domo support and you...
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Anonymous User
Chief Data Officer at Mobivity
Customer Service: Poor as data refresh issues took weeks too resolve and there was minimal communication with my...
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Anonymous User
BI Manager at a financial services firm
The customer service and support team is responsive. They answer our questions once we submit tickets. I rate them an...
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Rakshit Makan
Business Analyst at a pharma/biotech company
The technical support is very responsive. They are ready to reply, always having a solution ready. They are good at...
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Anonymous User
Business Intelligence Manager at a retailer
Support is remarkable. They know their stuff and are quick to respond and update. Some issues can take a little...
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Anonymous User
Vice President Data Analytics at a financial services firm
Customer Service: Excellent customer service from the beginning. Technical Support: Better than any other company...
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Irade Kashgary
Project Manager at a marketing services firm
Technical support was great. You gave them a call, they put in a ticket. If it was something that required a little...
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Kim Galan
Manager - Talent Acquisition Analytics at a wholesaler/distributor
I haven't tried contacting Domo's technical support since I joined this organization.
Read full review of Domo »
Anonymous User
NA Lead Business Intelligence Systems at a energy/utilities company
Customer Service: A nine out of 10 Always responsive. Sometimes getting the right person from ticket to assignment is...
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LindsayRobbins
Manager of Program Operations at a manufacturing company
Domo's tech support is very responsive, very clear, and straightforward. If I had to rank it one through 10, I'd give...
Read full review of Domo »
Rohit Chavan
Software Developer at CapitalVia Global Research Limited
We haven't had to contact technical support. We did communicate with the salespeople. They replied whenever they...
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Anonymous User
Senior Reporting Analyst at a recruiting/HR firm
There is the Domo Community which is a live brainstorming session with Domo experts who answer any queries. I make...
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Anonymous User
Digital Manager
Customer Service: They were very responsive, but never actually were able to help us. Technical Support: I dealt very...
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Anonymous User
Business Intelligence & Analytics Manager at a tech vendor
Customer Service: With any start-up, having issues keeping up with the growth of customer needs, like support, is to...
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Alfredo Vidal Davalos Mora
Freelance DBA
If you have an issue with Domo, their response is less than an hour. Their support contacts you immediately when you...
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Review 1 of 27

Ahmed Nassar
Technical Consultant at Spectrum Group
The support team is time-consuming, and they don't find the answer to our problem. Because if you are doing your job...
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Jovana Pavlovic
Senior Back Office Manager at a financial services firm
We've never directly dealt with technical support. Another department was responsible for support items.
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Anonymous User
Chief Solutions Officer at Treehouse Technology Group
BIME has been very responsive thus far and we have been sending in features requests that we would like to see...
Read full review of BIME Analytics [EOL] »
Anonymous User
Senior Sales Engineer at a computer software company
During the early years, we were not viewed as a very large (or important) customer, but as we started to grow and...
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Anonymous User
Customer Onboarding at a tech services company
The support is not on chat often which is quite frustrating if you want immediate answers but they do respond to...
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Anonymous User
Application Support Specialist at a construction company
I personally never had to call Zendesk for tech support or customer service. That was funneled through a different...
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Anonymous User
Freelance Film Critic/Part-time Social Media Coordinator/Junket and Red-Carpet Personality at a media company
Customer Service: I have no comment on this issue as I never reached out to the Zendesk customer service team....
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Anonymous User
HR Source Specialist at a computer software company
Customer Service: I have never had to contact customer service in regards to Zendesk, which I would say that's a good...
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Jose Barbosa
CEO at Finanblue
We had no problems with their technical support.
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Abha Jhunjhunwala
Staff Technical Writer at Netradyne
I have been in contact with Zendesk support. They have different levels with different levels of support. We are an...
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CezarCardon
FinancialForce FFA and Salesforce CPQ Consultant at Cloudteam
Support is not great. Their support is that specific support you get from a big American tech company. For example,...
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Anonymous User
IT Specialist at a non-profit
Customer Service: 6/10 – usually helpful but sometimes very slow. Technical Support: 6/10 – usually helpful but...
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Anonymous User
Client Support Manager – Night Shift at a marketing services firm
Pretty fast, the first-tier agents will sort your tickets within one to two hours.
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Anonymous User
Team Lead - CSM Nordics at a marketing services firm
It is rarely needed.
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Anonymous User
Consultant en organisation & chargé de mission à l'international
Customer Service: I would give the customer service a rating of 10/10. Technical Support: I would give the technical...
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Anonymous User
VManager, Product Catalog, Quality Control & Customer Service at a retailer
Good. I really wish they had a chat feature - like Olark for example. But I guess it makes sense. Olark is chat...
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Anonymous User
Operations Manager at a recruiting/HR firm
Customer Service: Customer Service is non existent. Technical Support: I would give it a 4/10. They have a bar on the...
Read full review of BIME Analytics [EOL] »
Anonymous User
Consultant en organisation & chargé de mission à l'international at a consultancy
I would give the technical support a 9/10 rating.
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Anonymous User
Subject Matter Expert at a tech services company
It's excellent.
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Anonymous User
Head of Customer Service at a hospitality company
Customer Service: Mainly it's been good. Technical Support: Mainly it's been good.
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Anonymous User
Consultant / Public Speaking / Writing
8/10
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Anonymous User
Project Manager/Product Owner at a tech services company
I've never been in touch with Zendesk technical support. I met with the vendor and they were very, very helpful. We...
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Anonymous User
Application Support Specialist at a construction company
Customer Service: I never had to call customer service. That was done by the admin person. Technical Support: I...
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Anonymous User
Institutional Sales Executive (Head of APAC region) at a financial services firm
They have a very good Q&A page/system, I will give them the best rating.
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Anonymous User
IT Consultant/System Adminstrator at a tech company
Customer Service: 6/10 Technical Support: 6/10
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Anonymous User
Helpdesk Technician at a tech services company
Their support group is very kind and responsive. It is one of the better technical teams I’ve had the pleasure of...
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Anonymous User
Operations Intelligence at a transportation company
Customer Service: Never talk to them, we talk to our global IT. Technical Support: Never talk to them, we talk to our...
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Anonymous User
Risk Analyst at a financial services firm
10/10 as they are prompt, courteous, and is available 24/7 via a wide array of channels. Zendesk's team was really...
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Anonymous User
Marketplace Integrity Specialist at a comms service provider
Customer Service: Zendesk has great customer service and there are rarely technical issues. Technical Support: I have...
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Anonymous User
Zendesk Specialist at a tech services company
Zendesk support has always been stellar. Most are spot on, some go above and beyond.
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Review 1 of 30

Technical Support

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