Compare Dotcom-Monitor vs New Relic

Dotcom-Monitor Based on 3 reviews.	New Relic Based on 94 reviews.
Overview
Dotcom-Monitor is an application performance management and website monitoring company. Dotcom-Monitor is a privately held company that was founded in 1998 by Vadim Mazo, in Spring Park, Minnesota, United States.	New Relic is an American software analytics company based in San Francisco, California. Lew Cirne In February 2013, New Relic raised $80 million from investors including Insight Venture Partners, T. Rowe Price, Benchmark Capital, Allen & Company, Trinity Ventures, Passport Capital, Dragoneer, and Tenaya Capital at a valuation of $750 million. New Relic launched an open SaaS platform in June 2013. Plug-in technologies include PaaS/cloud services, caching, database, Web servers and queuing.
Sample Customers
Dotcom-Monitor ServerView Monitoring: Citrix, Aflac, COMCAST, Dish Network, Dell, Volvo, Xerox, American InterContinental University, UMASS, ITT Technical Institute, Roanoke College, Trinity International University Dotcom-Monitor MetricsView Monitoring: Dish Network, Dell, Volvo, Xerox, American InterContinental University, Dotcom-Monitor BrowserView Monitoring: Citrix, Aflac, COMCAST, Dish Network, Dell, Volvo, Roanoke College, Trinity International University Dotcom-Monitor UserView Monitoring: American InterContinental University, UMASS, ITT Technical Institute, Roanoke College, Trinity International University	New Relic APM: Dow Jones, Microsoft, Nike, Groupon, NBC, Sony, Fox, Adobe, Best Buy, Walmart, and WebMD, Cirque du Soleil, FlightNetwork.com, France Télévisions SA, Hachette Book Group, Hy-Vee, Inc., Isolation Network, Inc., Lighthouse eDiscovery, Major League Soccer, NYC-DOT, New Zealand Media and Entertainment, Office Depot International in Europe, Royal Opera House, Adobe Systems Incorporated, American Eagle Outfitters, Inc., Citrix, Despegar.com, Eastern Bank Corporation, Fox Sports, Globosat, Hogg Robinson plc, iHeartMedia, Jive, Kent State University, Multiplus, NBCUniversal, Ocado, REI, Sensis, VenueNext, Yellow Pages Limited and Zenefits New Relic Synthetics: Fairfax Media, MercadoLibre, Costa Coffee, Kiva, Confused.com, Boozt.com New Relic Browser: Fairfax Media, Despergar.com, MercadoLibre, Veracode, Costa Coffee, Kiva, Alkami, Mondia Media, Bringmeister.de, Simplesurance, Confused.com, ReachLocal, Lending Club, Boozt.com, Trainline New Relic Servers: Zap, MercadoLibre, ELMS Learning Network, Despegar.com, Watsi, Veracode, Costa Coffee, Alkami Technology, Simplesurance, HolidayCheck.com, Confused.com, ReachLocal, Lending Club, Miniclip, Trainline, Trulia
Popular Solutions
Dotcom-Monitor LoadView Stress Testing 2 reviews Dotcom-Monitor MetricsView Monitoring 1 reviews	New Relic APM 6 reviews New Relic Browser 1 reviews New Relic Synthetics 1 reviews
Top Comparisons
Nagios XI vs. Dotcom-Monitor BrowserView Monitoring Compared 100% of the time. BMC TrueSight Pulse vs. Dotcom-Monitor ServerView Monitoring Compared 100% of the time. Actional vs. Dotcom-Monitor UserView Monitoring Compared 100% of the time.	Dynatrace vs. New Relic APM Compared 28% of the time. Zabbix vs. New Relic Servers Compared 39% of the time. Stackify vs. New Relic Synthetics Compared 24% of the time.
Top Industries
No Data Available	Financial Services Firm 23% Marketing Services Firm 9% Retailer 8% Transportation Company 6%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Chris Tripp
Sales Manager at a construction company
What is our primary use case?: Monitoring of computers in a call center setting. We have at least 30 computers with...
Read full review of Dotcom-Monitor MetricsView Monitoring »
DineshA
Technical Test Manager at a tech services company
What is our primary use case?: We have implemented Monitoring and Load testing Solutions. It's very handy to use...
Read full review of Dotcom-Monitor LoadView Stress Testing »

Review 1 of 2

Anonymous User
Engineering Manager at Survox
How has it helped my organization?: It helps us keep our customers happy, that’s the bottom line. When it responds...
Read full review of New Relic APM »
Anonymous User
Information Technology Director at Ontegrity
What is most valuable?: We used it more heavily before Synthetics came, but it’s kind of like Synthetics, but used...
Read full review of New Relic Browser »
Anonymous User
Information Technology Director at Ontegrity
What is most valuable?: It has the ability to simulate real-world testing outside of the US, emulating conditions...
Read full review of New Relic Synthetics »

Review 1 of 3

Customer Service

Josef Mayrhofer
Lead Performance Engineer at a financial services firm
They are very good and have a fast time to resolution.
Read full review of Dotcom-Monitor LoadView Stress Testing »
DineshA
Technical Test Manager at a tech services company
Customer Service: That is the best thing with Dotcom-Monitor. They have the best customer support. Turnaround times...
Read full review of Dotcom-Monitor LoadView Stress Testing »

Review 1 of 2

Philip Radovich
Systems Engineer at Griffin Solutions Group
The help from the technical support has always been good.
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Ken Maier
Chief Technology Officer (CTO) at a financial services firm
Customer Service: 10 -- New Relic has been very responsive and helpful when we've had to contact them.... and it was...
Read full review of New Relic APM »
Anonymous User
QA Expert
Customer Service: Very Good. Technical Support: Very Good.
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Anonymous User
Senior IT Operations Manager at a software R&D company
We've had to contact tech support several times, and each time they've been great. Their one-time survey call is good.
Read full review of New Relic APM »
Anonymous User
DevOps Engineer at Zendesk
I don’t know. Never had a problem. Never had an issue with it. Really simple, like your microwave. Does it well so I...
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Anonymous User
Sr. Principal at a financial services firm
I haven't had to use it.
Read full review of New Relic Insights »
Anonymous User
Sr. Software Engineer, DevOps at a manufacturing company
I used tech support a while back, but I can’t remember if it was a positive or negative experience. We only had a...
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Anonymous User
Linux Systems Administrator, Operations at a real estate/law firm
No issues with tech support.
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Anonymous User
Sr. Hybris Consultant at a tech services company
Customer Service: Many times, they have been of great help even though support is in America and we are in Europe; we...
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Anonymous User
Senior Technical Lead: Automation and Performance Testing at a tech vendor
Customer Service: 9/10. Technical Support: 9/10.
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Anonymous User
CEO at Shared Technologies
9/10
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Anonymous User
Senior Technical Architect
Customer Service: They were pretty helpful and quick in addressing our concerns. Technical Support: 10 on a scale of 10.
Read full review of New Relic APM »
Anonymous User
Plone developer. Python programmer. Technical project lead. at a tech services company
Customer service has always answered our questions very quickly, even on weekends. It seems very effective. 10/10.
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Anonymous User
DevOps Engineer at a tech services company
One issue – there is no option for live chat or phone support. We can go to the community forum to post a question...
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Anonymous User
Chief Technology Officer at a comms service provider
Support people are very helpful and turn-around times are short. I have raised a number of tickets and I've always...
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Anonymous User
Senior Software Engineer
The fact that I’ve never had to contact support by email or phone is a good thing. The online documentation has been...
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Anonymous User
NOC Engineer at a financial services firm
Customer Service: It's good. Technical Support: We had several issues that were dealt with by there tech support, and...
Read full review of New Relic APM »
Anonymous User
CEO at Carousel Apps
Customer Service: I don't think I ever needed it, no. Technical Support: I don't think I ever needed it, no.
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Anonymous User
Tableau Software at a tech services company
They’ve been friendly and responsive.
Read full review of New Relic Insights »
Anonymous User
Technical Co-Founder
Customer Service: I didn’t have to reach out to them at any point of time. Technical Support: Didn’t have to use the...
Read full review of New Relic APM »
Anonymous User
.NET Web Development Manager at a music company
Really high. While we’ve never had any major issue, the ticket I’ve opened have received responses within a couple...
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Anonymous User
Director of Operations at Trulia
Actually we haven’t had to use it yet.
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Anonymous User
DevOps Engineer at Cvent
I found a bug and they gave us a work around, and a week later, they released a patch.
Read full review of New Relic APM »
Anonymous User
Problem Manager at a financial services firm
We had an issue two years ago, and they were responsive and solved the issue.
Read full review of New Relic APM »
David Slick
SQA Manager at a wholesaler/distributor
Great tech support, very responsive. They've helped us solve some perplexing problems.
Read full review of New Relic Insights »
Anonymous User
Operations, Android engineer at Cvent
We've had good experiences with technical support.
Read full review of New Relic APM »
Anonymous User
Engineer at a financial services firm
Customer Service: Extremely satisfied Technical Support: Satisfied
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Anonymous User
Information Systems Manager at a tech services company
Customer Service: Excellent. Technical Support: Excellent.
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Anonymous User
Senior QA Lead/Product Manager at Ontegrity
I’ve spoken to them about 20 times after we started using Insights, and they were just brilliant. No doubt about it....
Read full review of New Relic Insights »
Anonymous User
Senior Service Manager
Customer Service: Customer support is ok. They are easy to reach and you don’t have to wait for answers too long....
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Review 1 of 30

Technical Support

No Data Available

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