Compare Ekahau vs NetAlly

Ekahau

Based on 30 reviews.

NetAlly

Based on 106 reviews.

Latest Research

Buyer's Guide

AirMagnet Survey vs. Ekahau Site Survey

March 2024

AirMagnet Survey vs. Ekahau Site Survey

Updated: March 2024

Buyer's Guide

AirMagnet Survey vs. Ekahau Site Survey

March 2024

Ekahau Site Survey vs. AirMagnet Survey

Updated: March 2024

Sample Customers

Ekahau Site Survey

Presidio, Planet Earth, Ruckus

AirMagnet Survey

Houston Methodist Hospital, Love's Travel Stops

Popular Solutions

Ekahau Site Survey

16 reviews

AirMagnet Survey

4 reviews

NetAlly EtherScope nXG

7 reviews

LinkRunner

12 reviews

Top Industries

Computer Software Company

14%

Comms Service Provider

11%

Educational Organization

Government

Computer Software Company

14%

Comms Service Provider

13%

Government

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Richard Bradley
Senior Analyst at a manufacturing company
I do validation surveys, so I use the solution to design new surveys and troubleshoot any issues in the network.
Read full review of Ekahau Site Survey »

Review 1 of 1

David-Prusynski
Senior Network Engineer at a healthcare company
I use it mainly for three things. For one, I use it for wired connection. I also use it for a couple of things on the...
Read full review of AirCheck G3 »
Mike Robinson
Network/Telecom Administrator at Navarro College
My use cases revolve around determining * how much PoE power is coming out * if I have the port configured so that it...
Read full review of LinkRunner »
JamesStout
IT Director at JVS Consulting
OneTouch is used for cable and network testing.
Read full review of OneTouch AT Network Assistant »
JamesStout
IT Director at JVS Consulting
I use the tool to find the nearest switch, to check whether it's the right speed or duplex, and to connect to the...
Read full review of LinkSprinter »
Doug Dickerson
Manager at Northwestern
Network port troubleshooting is probably the best use case that we have. We test the performance and configuration of...
Read full review of NetAlly EtherScope nXG »

Review 1 of 5

Customer Service

Ron South
Manager, Unified Communications at University of Tennessee Health Science Center
They are proactive.
Read full review of Ekahau Site Survey »
Alex Uritsky
Network Engineer at Israel InterUniversity Computation Center
The solution's technical support was good when we used it for training before buying the solution.
Read full review of Ekahau Site Survey »
Lakshmi Narayan
Business Development Manager at PCa Lumens
We have received good support from the customer service team at Ekahau. I do have one outstanding issue that has not...
Read full review of Ekahau Site Survey »
Alex-Wilson
Owner at Collabsion, Inc.
In terms of technical support, it is hit or miss. They tend to rely on offshore support for the first level and the...
Read full review of Ekahau Site Survey »
Claudio Rosa
System Engineer at a mining and metals company
Customer Service: Customer service provides fast answers. Technical Support: Sometimes, it takes technical support...
Read full review of Ekahau Site Survey »
SunnyWang
Network Engineer at a computer software company
We have had a problem with the solution and the support has not figured out how to solve it.
Read full review of Ekahau Site Survey »
Anonymous User
Sr. Wireless Engineer at a tech services company
Customer Service: Customer service is good. Technical Support: Technical support is good.
Read full review of Ekahau Site Survey »
Christy Miller, CEO At Bcl, BI Csi Rcdd
Consultant at a consultancy
Customer Service: Customer service is excellent; always there to answer questions or assist with an issue; very open...
Read full review of Ekahau Site Survey »
Alex-Wilson
Owner at Collabsion, Inc.
Customer Service: Customer service is slow to respond. They respond but the 24-hour delay to hold an open dialog is...
Read full review of Ekahau Site Survey »
Anonymous User
Directeur Supports et Formation at a healthcare company
Customer Service: N/A: Initial purchase and yearly renewal are made through a reseller. Technical Support: Technical...
Read full review of Ekahau Site Survey »
Richard Bradley
Senior Analyst at a manufacturing company
The tech support is very hit or miss. It can be really good or it can be really bad, depending on which engineer you...
Read full review of Ekahau Site Survey »
SyedImran
Tech Specialist, Client Network DeliveryTech at AT&T
I reached out to technical support a couple of times, and they were excellent.
Read full review of Ekahau Site Survey »
Anonymous User
Primary Wireless Project Manager at a government
I haven't really had to use them, but I'm assuming they would be pretty good. Ekahau has been good at everything...
Read full review of Ekahau Site Survey »
Francois Jansen Van Vuuren
Solutions Architect at Altron
When we started out with the solution, the only support available was via email. It was efficient but sometimes it's...
Read full review of Ekahau Site Survey »
Anonymous User
WLAN & Route/Switch Network Engineer at a tech vendor
Customer Service: 9 out of 10. They listen and respond to you, sometimes in a couple of hours. Excellent customer...
Read full review of Ekahau Site Survey »
Anonymous User
Senior Consultant at a tech services company
Technical support is excellent; quick feedback and appropriate solutions.
Read full review of Ekahau Site Survey »
Anonymous User
Ingeniero de sistemas at a tech services company
The customer service answers quickly and correctly. If you have a problem, they solve it.
Read full review of Ekahau Site Survey »
Anonymous User
Owner at a comms service provider
One thing I know our CTO was not real happy with was support. I can't recall the issue, but dealing with the support...
Read full review of Ekahau Site Survey »
Manuele Groppi
Senior System Engineer at alascom
We don't have much experience with technical support because we don't have many problems. However, we have had...
Read full review of Ekahau Site Survey »
Armando Mac Beath
Project Director at Design and Intelligent Materials S de RL de CV
I rate Ekahau support seven out of 10. It could be improved.
Read full review of Ekahau Site Survey »
Anonymous User
Network Specialist at a manufacturing company
The solution's support team works well.
Read full review of Ekahau Site Survey »
Suba Alexandru
Wireless Network Engineer at Forvia
Contacting the support team is really easy. When I create a ticket, an engineer is assigned to my ticket in a couple...
Read full review of Ekahau Site Survey »
Anonymous User
Sales Engineer at a comms service provider
I would rate their technical support team a 10, on a scale from one to 10, with one being the worst and 10 being the...
Read full review of Ekahau Site Survey »

Review 1 of 23

David-Prusynski
Senior Network Engineer at a healthcare company
I have not used their support on this product.
Read full review of AirCheck G3 »
DaveBennett
Director of Technology at a educational organization
I've never had to use their tech support, which is a good thing.
Read full review of LinkRunner »
Anonymous User
Network Engineer at a healthcare company
In the beginning, I asked for the possibility to export to flash drives. They have since fixed that with software....
Read full review of AirCheck G3 »
BAI QING
Technical Director at SystemEngineer360 Pte. Ltd.
They are very efficient and skilled. They respond very fast. I get a response for any technical issue in about an...
Read full review of LinkRunner »
Jesse_B
Manager of networks and infrastructure at a government
We did contact NetAlly's technical support because we wanted to get a better understanding of the WiFi dongle and how...
Read full review of LinkRunner »
Mike Robinson
Network/Telecom Administrator at Navarro College
I used the technical support one time when I wondered what happened to my online account. I found it was no longer...
Read full review of LinkRunner »
James_Stout
IT Director at JVS Consulting
I rate NetAlly support nine out of 10. Sometimes there are some issues with the time difference, but they always have...
Read full review of NetAlly EtherScope nXG »
Anonymous User
Project Engineer at a tech services company
I haven't needed to call in for support yet.
Read full review of AirMagnet Survey »
IAN DEWHIRST
Technical Support Engineer at A&O IT Group Limited
The experience with the customer service and support team was good.
Read full review of AirMagnet Survey »
Anonymous User
Sr. Network Engineer - Network Information Systems at a tech services company
Customer service is very good, supportive and quick in response.
Read full review of AirMagnet Survey »
Anonymous User
Consultant - Secure Mobility
Other than having technical support change out the adapter MAC address on the license for me, I did not have much...
Read full review of AirMagnet Survey »
Anonymous User
Senior Network Engineer/Mobility Specialist at CCSI - Contemporary Computer Services, Inc.
Customer Service: Customer service is 9/10. Technical Support: Technical support is 8/10.
Read full review of AirMagnet Spectrum XT »
Anonymous User
National Services Manager at a tech services company
We have used technical support. They obviously continue working on improving it. Their support is good.
Read full review of AirMagnet Survey »
Korry Gold
Network Engineer at HCA Healthcare
I had a battery problem with the device. Once the battery meter dropped down to two bars, the unit would start...
Read full review of AirCheck G3 »
David Cormack
Account Manager / Senior Network Engineer at Stowe Australia Pty Ltd
Technical support is a little bit slow to respond. I would say that they are about average.
Read full review of AirMagnet Survey »
Ernie Rumfield
Sr. Telecommunications Engineer at County of Hillsborough
When I have had issues I have reached out to NetAlly and they have responded very quickly. They're very good. They...
Read full review of AirCheck G3 »
Andrew Pitsikalis
Business Development Manager at a tech services company
I've had customers who have dropped units and had issues with some faults that they caused themselves. NetAlly...
Read full review of NetAlly EtherScope nXG »
Rig Villarias
Network Engineer at a tech vendor
I have not used their technical support. The documentation on the Link-Live support is pretty straightforward. It's a...
Read full review of LinkRunner »
Andrii Danylov
Systems Engineer at IT Management Corp
Their technical support is excellent. I've had some support requests and the response time was good and my issues...
Read full review of NetAlly EtherScope nXG »
Network Guy
Senior Information Security Analyst at Peterbilt Motors Co., PACCAR
Technical support has always been the best that I can give you. When I call, they're right there. You don't have to...
Read full review of OneTouch AT Network Assistant »
Korry Gold
Network Engineer at HCA Healthcare
I didn't interact with them for LinkRunner. It was for another device. I was having trouble with the battery, and...
Read full review of LinkRunner »
Anonymous User
PC Specialist at a manufacturing company
I worked with technical support when I was first learning how to use the software. They were helpful and willing to...
Read full review of AirMagnet Survey »
Anonymous User
Network & Infrastructure Analyst
I've never contacted NetAlly support before, but I appreciate that they send me an email when there's a software...
Read full review of LinkRunner »
Anonymous User
Test Engineer at a comms service provider
I haven't used NetAlly's customer support in over a year, and that was on the previous model. They have been very...
Read full review of NetAlly EtherScope nXG »
Anonymous User
Sr. Systems Engineer at a pharma/biotech company
I'd say technical support is a 10/10. I've only really had to deal with them once or twice to get software updates.
Read full review of OneTouch AT Network Assistant »
Diego A.
Network Engineer at a engineering company
I haven't used the technical support. I wanted to, one day, but it wasn't easy to find who to call. I normally like...
Read full review of NetAlly EtherScope nXG »
Stuart Kendrick
Systems Engineer at a consultancy
I have used the technical support only occasionally, and they're good: responsive, technical, drive to solving my...
Read full review of AirCheck G3 »
Anonymous User
Project Manager at a comms service provider
It's been a long time since we've called techncial support, but I do remember it being a good experience and them...
Read full review of AirMagnet Survey »
Bert Aerts
CEO at COMCERT BV
We have contacted their technical support, but it was more for clarification than a technical issue about a product...
Read full review of NetAlly EtherScope nXG »
Anonymous User
Senior Network Engineer at a comms service provider
Tech support does a pretty good job. I’d give them a 8 or 9 out of ten.
Read full review of AirMagnet Survey »

Review 1 of 30

Technical Support

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