Compare Elastic vs LogRhythm | IT Central Station

Elastic Based on 18 reviews.	LogRhythm Based on 130 reviews.
Top Comparisons
LogRhythm NextGen SIEM vs. ELK Logstash Compared 7% of the time. LogRhythm NextGen SIEM vs. Elastic Beats Compared 4% of the time.	ELK Logstash vs. LogRhythm NextGen SIEM Compared 4% of the time.
Overview
Elasticsearch is a search server based on Lucene. It provides a distributed, multitenant-capable full-text search engine with a RESTful web interface and schema-free JSON documents. Elasticsearch is developed in Java and is released as open source under the terms of the Apache License. Elasticsearch is the second most popular enterprise search engine. Shay Banon created Compass in 2004. Elasticsearch BV was founded in 2012 to provide commercial solutions around Elasticsearch and related software.	LogRhythm, Inc. is an independent security intelligence company that unifies next-generation SIEM, log management, network and endpoint monitoring and forensics, and advanced security analytics. LogRhythm helps its customers detect and respond quickly to cyber threats before a material breach occurs. It also provides compliance automation and assurance and IT predictive intelligence to global organizations, government agencies and mid-sized businesses worldwide.
Sample Customers
ELK Logstash: Sprint, Grab, Autopilot, Just Eat, Verizon Wireless, Green Man Gaming, Compare Group, Tango, Perceivant, Quizlet Elastic X-Pack [EOL]: Sprint, Travelport, Grab, Autopilot, Just Eat, Accenture, Dell, Verizon Wireless, Guidestar, Influence Health, Shopback, Kaidee, Compare Group, Tango Elastic Beats: Sprint Elastic SIEM: Harel Insurance & Financial, Delhivery, Voxpopme, POSCO, Fairfax Media, EO Media Group, Netshoes, BPCE, MM Karton, KPN, NS1, Ctcue, Forcura, Engadget, Roanoke College, St. Mary's University, ndiana University, E*Trade, Adobe, Cisco	LogRhythm NextGen SIEM: Macy's, NASA, Fujitsu, US Air Force, EY, Abbott, HD Supply, SAB Miller, UCLA, Raytheon, Amtrak, Cargill
Popular Solutions
ELK Elasticsearch 10 reviews ELK Logstash 4 reviews ELK Kibana 3 reviews	LogRhythm NextGen SIEM 105 reviews LogRhythm Network Monitor 3 reviews LogRhythm Enterprise UEBA 2 reviews
Top Industries
Software R&D Company 38% Manufacturing Company 11% Financial Services Firm 7% Comms Service Provider 6%	Software R&D Company 19% Comms Service Provider 11% Financial Services Firm 9% Government 9%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

AmirJalilzadeh
Security Operation Center Analyst at Sadad
What is our primary use case?
We used this solution for gathering our application logs and analyzing application…
Read full review of ELK Logstash »
Anonymous User
NOC Manager/Network Administrator at a tech vendor
What is our primary use case?
We primarily use the solution to analyze our logs.
What is most valuable?
There's a…
Read full review of Elastic Beats »
Anonymous User
User
What is our primary use case?
The primary use of this solution is to read logs and share them with colleagues. You can…
Read full review of ELK Kibana »
Nikita Kutsepalov
System Analyst at S7
What is our primary use case?
In my project, Elasticsearch is used to query terms for search and to provide data…
Read full review of ELK Elasticsearch »

Review 1 of 4

Gene Cupstid
Security Engineer at a logistics company
What is our primary use case?
The primary use case is to provide security analytics for the SOC and empowering all of…
Read full review of LogRhythm NextGen SIEM »
Rob Haller
Security Engineer at US Acute Care Solutions
What is most valuable?
Like they say, you don't know what you don't know. So, with CloudAI, it's just watching…
Read full review of LogRhythm Enterprise UEBA »
Anonymous User
Director Of Infrastructure at a government
What is most valuable?
Definitely the log aggregation. We enjoy having all of our logs in one place, where we can get…
Read full review of LogRhythm Network Monitor »

Review 1 of 3

Customer Service

Hristo Mohamed
DevOps/System Administrator at a consultancy
To date, we haven't had the chance to use Elasticsearch's technical support.
Read full review of ELK Elasticsearch »
Randall Hinds
Program Manager - Enterprise Command Center at a financial services firm
Not applicable, for my team's experience with ELK. Being a FOSS, there is limited support from Elastic without a...
Read full review of ELK Elasticsearch »
AmirJalilzadeh
Security Operation Center Analyst at Sadad
I do not use the commercial version so I cannot comment on technical support. The open-source community is very...
Read full review of ELK Logstash »
Prabhanshu Pandit
Programmer at a tech services company
ELK documentation is very good, so we have never needed to contact technical support.
Read full review of ELK Elasticsearch »
Prabhanshu Pandit
Programmer at a tech services company
ELK documentation is very good, so never needed to contact technical support.
Read full review of ELK Logstash »
Yogesh-Sharma
DevOps Engineer at a software R&D company
We were using the open source version. Community support is good.
Read full review of ELK Logstash »
Consultant2345
Murex Consultant at a tech services company
I follow their forum and blogs, and I have also asked questions directly to their technical department. I would say...
Read full review of ELK Elasticsearch »
Bogdan Tsegelnik
Infrastructure Monitoring Engineer
I rely on the community for technical support.
Read full review of ELK Elasticsearch »
Shreya Singhal
System Engineer at a tech services company
Have worked on the open source version and, hence, I don't have much information about tech support.
Read full review of ELK Elasticsearch »
Anonymous User
NOC Manager/Network Administrator at a tech vendor
Technical support is good. We're satisfied with the level of support we receive.
Read full review of Elastic Beats »
Shadow Fx
User at a comms service provider
We had not contacted technical support for this solution.
Read full review of ELK Logstash »
Anonymous User
EChannel IT Architect at a tech vendor
I would rate technical support with a nine out of 10. Support is very reactive and proactive.
Read full review of ELK Elasticsearch »
Nikita Kutsepalov
System Analyst at S7
If we discuss technical support from the vendor, it's the first line of support and we don't need very quick response...
Read full review of ELK Elasticsearch »

Review 1 of 13

Briane Harris
SOC Analyst at a financial services firm
I open tickets frequently, especially in the beta program. To get the first response is usually a little slow, but...
Read full review of LogRhythm NextGen SIEM »
Seth Shestack
Deputy Ciso at Temple University
Almost all the time things are handled in a proper way. We've had very good experience with technical support. On one...
Read full review of LogRhythm NextGen SIEM »
Jorge Trujillo
Information Security Engineer at a financial services firm
It's been pretty good. After the deployment, I really haven't had to call them. They have a pretty nice knowledge...
Read full review of LogRhythm NextGen SIEM »
Alex Wood
Systems CSO at a manufacturing company
Technical support is not bad. The lower-level, first-line support is not always great, but if we can get to the right...
Read full review of LogRhythm NextGen SIEM »
Shane Addison
Information Security Officer at First Mid-Illinois Bank And Trust
Fortunately, we haven't had to deal with them a lot, but when we have we've had really good luck with them. They have...
Read full review of LogRhythm NextGen SIEM »
Joe Benjamin
SIEM Architect at Marsh & McLennan Companies, Inc.
The tech support is fantastic. The only complaint I have about tech support is that sometimes they'd rather try to...
Read full review of LogRhythm NextGen SIEM »
Punit Patel
Senior SIEM Engineer at a financial services firm
Tech support's always been great. Every time I had an issue, I'd go in, open up a support ticket. I usually get an...
Read full review of LogRhythm NextGen SIEM »
JimMohr
Principal Security Analyst at a healthcare company
Oh, tech support's good. We generate a lot of tickets. Anything from log, sometimes the vendors will enrich their...
Read full review of LogRhythm NextGen SIEM »
Gordon Wallum
IT Security Administrator at a energy/utilities company
They're hard to get a hold of. We've tried to work with a couple of engineering department guys there. We've called...
Read full review of LogRhythm NextGen SIEM »
James Whistler
Security Administrator at a non-profit
The times I've used tech support, it's been really efficient. I've gotten responses usually within 24 hours.
Read full review of LogRhythm NextGen SIEM »
Eric Knopp
Data Sec Program Manager at a insurance company
Whenever we've had Professional Services on site to work through new alarms, to implement a new feature that we...
Read full review of LogRhythm NextGen SIEM »
David Butterell
Threat And Awareness Manager at a tech services company
A couple of the team do tend to find that certainly the initial contact with support slows things down a little bit....
Read full review of LogRhythm NextGen SIEM »
Anonymous User
Security Engineer at a financial services firm
We usually do end up having to remind technical support about our issues, get back in touch with them to see what the...
Read full review of LogRhythm NextGen SIEM »
Anonymous User
Systems Administrator at a construction company
We haven't contacted them yet.
Read full review of LogRhythm NextGen SIEM »
Anonymous User
Senior Information Systems Specialist at a manufacturing company
Customer Service: Excellent, everyone I have worked with at LogRhythm has been courteous and helpful. Technical...
Read full review of LogRhythm NextGen SIEM »
Anonymous User
VP, Information Security Officer
Customer Service: It's the best there is. Technical Support: It's the best there is.
Read full review of LogRhythm NextGen SIEM »
Anonymous User
Security Analyst at a tech services company
I have used their support a lot. It is really good support. I don't think I've opened a case yet that I haven't got a...
Read full review of LogRhythm NextGen SIEM »
Anonymous User
Director Of Infrastructure And Security
It is very good. LogRhythm has also contributed some sales engineers to help us, We have also participated in a...
Read full review of LogRhythm NextGen SIEM »
Anonymous User
Senior Architect at a energy/utilities company
I haven't had to use them too much. We will find out after we go online with Optiv. I have my sales engineer with...
Read full review of LogRhythm NextGen SIEM »
Anonymous User
Senior Security Analyst at a consultancy
Tech support has been good. They have fixed whatever has been bothering me when I contact them.
Read full review of LogRhythm NextGen SIEM »
Mike Natale
Information Security Analyst at Endicott College
When it comes to dealing with support, all my interactions have been great. Everyone has known what they're doing and...
Read full review of LogRhythm NextGen SIEM »
Anonymous User
Senior Security Engineer at a marketing services firm
We have used LogRhythm technical support. The response is really good.
Read full review of LogRhythm NextGen SIEM »
Anonymous User
Senior Info Security Specialist at a hospitality company
We've never had any problems. We have a few different platforms we run, for vulnerability management and the like....
Read full review of LogRhythm Network Monitor »
Vp9875
Vice President at a financial services firm
We've submitted some tickets with their technical support. My manager has had some poor experiences with them in the...
Read full review of LogRhythm NextGen SIEM »
Mark Baksh
IT Specialist at a healthcare company
We have not used LogRhythm's tech support yet.
Read full review of LogRhythm NextGen SIEM »
Anonymous User
Cyber Security Engineer at a healthcare company
They're pretty good. I'm impressed with their support. It has been easy to reach the right person.
Read full review of LogRhythm NextGen SIEM »
Anonymous User
Data Security Architect at a comms service provider
Their technical support isn't so great.
Read full review of LogRhythm Network Monitor »
SecurityOps35453
Security Operations Center Manager at a financial services firm
Everything experience I have had with them has been awesome. I have had no issues going to them. They are willing to...
Read full review of LogRhythm NextGen SIEM »
Anonymous User
Senior Security Engineer at a tech vendor
Customer Service: It's excellent. Technical Support: It's excellent.
Read full review of LogRhythm NextGen SIEM »
Anonymous User
Administrator Executive at a individual & family service
Customer Service: I have done a lot of good work with the account reps and engineers. It really feels like we are on...
Read full review of LogRhythm NextGen SIEM »

Review 1 of 30

Technical Support

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Elastic vs LogRhythm

What is our primary use case?

What is our primary use case?

What is most valuable?

What is our primary use case?

What is our primary use case?

What is our primary use case?

What is most valuable?

What is most valuable?