Compare Elastic vs Micro Focus | IT Central Station

Elastic Based on 18 reviews.	Micro Focus Based on 910 reviews.
Top Comparisons
Arcsight Logger vs. ELK Logstash Compared 4% of the time. Arcsight Logger vs. Elastic Beats Compared 2% of the time.	ELK Logstash vs. Arcsight Logger Compared 22% of the time.
Overview
Elasticsearch is a search server based on Lucene. It provides a distributed, multitenant-capable full-text search engine with a RESTful web interface and schema-free JSON documents. Elasticsearch is developed in Java and is released as open source under the terms of the Apache License. Elasticsearch is the second most popular enterprise search engine. Shay Banon created Compass in 2004. Elasticsearch BV was founded in 2012 to provide commercial solutions around Elasticsearch and related software.	Micro Focus International plc is a multinational software and information technology business based in Newbury, Berkshire, England. The firm provides software and consultancy services for clients updating legacy systems to more modern platforms. The Company is listed on the London Stock Exchange and is a constituent of the FTSE 250 Index. It was renamed Micro Focus Group in 1983. On June 2008 the company acquired the Israeli NASDAQ listed software company NetManage for US$73.3 million.
Sample Customers
ELK Logstash: Sprint, Grab, Autopilot, Just Eat, Verizon Wireless, Green Man Gaming, Compare Group, Tango, Perceivant, Quizlet Elastic X-Pack [EOL]: Sprint, Travelport, Grab, Autopilot, Just Eat, Accenture, Dell, Verizon Wireless, Guidestar, Influence Health, Shopback, Kaidee, Compare Group, Tango Elastic Beats: Sprint Elastic SIEM: Harel Insurance & Financial, Delhivery, Voxpopme, POSCO, Fairfax Media, EO Media Group, Netshoes, BPCE, MM Karton, KPN, NS1, Ctcue, Forcura, Engadget, Roanoke College, St. Mary's University, ndiana University, E*Trade, Adobe, Cisco	ArcSight: Lake Health, U.S. Department of Health and Human Services, Bank AlJazira, Banca Intesa, and Obrela. NetIQ Sentinel: Faysal Bank, GaVI, Handelsbanken, ISC Mªnster, Lambeth Council, Swisscard, The Municipality of Siena, Tukes, University of Dayton, University of the Sunshine Coast Interset: Accuvant, Splunk Inc., NuTech, Box, rSolutions, Voodoo Technology Limited Arcsight Logger: China Merchants Bank, Bank AlJazira, Banca Intesa
Popular Solutions
ELK Elasticsearch 10 reviews ELK Logstash 4 reviews ELK Kibana 3 reviews	Micro Focus ALM Octane 11 reviews Vertica 11 reviews ArcSight 10 reviews
Top Industries
Software R&D Company 38% Manufacturing Company 11% Financial Services Firm 7% Comms Service Provider 6%	Software R&D Company 32% Comms Service Provider 12% Financial Services Firm 10% Government 6%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

AmirJalilzadeh
Security Operation Center Analyst at Sadad
What is our primary use case?
We used this solution for gathering our application logs and analyzing application…
Read full review of ELK Logstash »
Anonymous User
NOC Manager/Network Administrator at a tech vendor
What is our primary use case?
We primarily use the solution to analyze our logs.
What is most valuable?
There's a…
Read full review of Elastic Beats »
Nikita Kutsepalov
System Analyst at S7
What is our primary use case?
In my project, Elasticsearch is used to query terms for search and to provide data…
Read full review of ELK Elasticsearch »
Anonymous User
User
What is our primary use case?
The primary use of this solution is to read logs and share them with colleagues. You can…
Read full review of ELK Kibana »

Review 1 of 4

Karlo Luiten Crisc Cissp
Security Consultant at a tech services company
How has it helped my organization?
User behavior and problems on the network are visible, which we can then solve.…
Read full review of ArcSight »
Don Ingerson
QA Automation Engineer at a consultancy
In my 10 plus years of hands-on experience using QTP (QuickTest Professional) and UFT (Unified Functional Testing), I…
Read full review of UFT (QTP) »
Anonymous User
Process Owner E/E Test Management at a transportation company
What is our primary use case?
It's hard to say what our primary use case is. There are so many new changes and…
Read full review of Micro Focus ALM Octane »
SenrSyseng67
Senior Systems Engineer at a tech services company
What is our primary use case?
Our primary use for this product is to cover on DCI (Data Center Interconnect)…
Read full review of ArcSight Analytics »
Anonymous User
Infrastructure Team Lead at a tech services company
How has it helped my organization?
It increased the customer satisfaction for the usage of my smart apps, and it…
Read full review of AppPulse Suite »

Review 1 of 5

Customer Service

AmirJalilzadeh
Security Operation Center Analyst at Sadad
I do not use the commercial version so I cannot comment on technical support. The open-source community is very...
Read full review of ELK Logstash »
Yogesh-Sharma
DevOps Engineer at a software R&D company
We were using the open source version. Community support is good.
Read full review of ELK Logstash »
Prabhanshu Pandit
Programmer at a tech services company
ELK documentation is very good, so we have never needed to contact technical support.
Read full review of ELK Elasticsearch »
Hristo Mohamed
DevOps/System Administrator at a consultancy
To date, we haven't had the chance to use Elasticsearch's technical support.
Read full review of ELK Elasticsearch »
Randall Hinds
Program Manager - Enterprise Command Center at a financial services firm
Not applicable, for my team's experience with ELK. Being a FOSS, there is limited support from Elastic without a...
Read full review of ELK Elasticsearch »
Prabhanshu Pandit
Programmer at a tech services company
ELK documentation is very good, so never needed to contact technical support.
Read full review of ELK Logstash »
Anonymous User
EChannel IT Architect at a tech vendor
I would rate technical support with a nine out of 10. Support is very reactive and proactive.
Read full review of ELK Elasticsearch »
Shadow Fx
User at a comms service provider
We had not contacted technical support for this solution.
Read full review of ELK Logstash »
Anonymous User
NOC Manager/Network Administrator at a tech vendor
Technical support is good. We're satisfied with the level of support we receive.
Read full review of Elastic Beats »
Consultant2345
Murex Consultant at a tech services company
I follow their forum and blogs, and I have also asked questions directly to their technical department. I would say...
Read full review of ELK Elasticsearch »
Bogdan Tsegelnik
Infrastructure Monitoring Engineer
I rely on the community for technical support.
Read full review of ELK Elasticsearch »
Nikita Kutsepalov
System Analyst at S7
If we discuss technical support from the vendor, it's the first line of support and we don't need very quick response...
Read full review of ELK Elasticsearch »
Shreya Singhal
System Engineer at a tech services company
Have worked on the open source version and, hence, I don't have much information about tech support.
Read full review of ELK Elasticsearch »

Review 1 of 13

Alexandr Logach
Independant IT Consultant
Customer Service: Customer service is quite good. Technical Support: Technical support is excellent.
Read full review of Serena Solutions Business Manager »
Cagin Uludamar
Application Architect at a financial services firm
They respond very quickly and are very good in terms of product, technical info, and communication skills.
Read full review of Silk Central »
Mihai Sarlea
QA Engineer at a tech services company
Since we only evaluated, we only used was the online documentation. That was useful I believe. Can't say anything...
Read full review of Silk Test »
Jonathas De Morais
Enterprise Systems Analyst at a manufacturing company
Our experience with tech support has been good. We haven't needed support that much but whatever we needed we were...
Read full review of Micro Focus Fortify on Demand »
Grzegorz Wieleba
IT Menedżer at PORT
I've never had to contact technical support. So far, the solution has been stable, so I haven't needed to.
Read full review of GWAVA »
Derek Wallis
Technical Test Analyst and Automation Engineer at Unum
Technical support is good. We've had to get quite deep down in some incidents, so we've actually managed to get...
Read full review of Micro Focus ALM »
Abhilash H M
Technology Consultant at Micro Focus
I would give the technical support a rating of 9 on a scale of 10.
Read full review of Micro Focus Cloud Service Automation »
PP Eijkenboom
Senior Test Automation Specialist at APG
The problem is that when you run this through a development tool you must be an actual developer to program the...
Read full review of UFT Pro (LeanFT) »
Eric Wyatt
IT Director / CIO
Over the earlier owners, the support was lacking and we had to use third-party vendors. We are using a third now and...
Read full review of Micro Focus Content Manager »
Anonymous User
Director of Enterprise Applications at a logistics company
Support has been very good. They are responsive and very informed.
Read full review of Agile Manager [EOL] »
Anonymous User
Software Test Manager at a pharma/biotech company
Technical support can be a bit hit and miss. Sometimes the support has been very good. At other times, the wait has...
Read full review of Micro Focus ALM »
Anonymous User
IT PMO at a financial services firm
Optiim, our vendor, supports us for technical solutions. Thus, our customer satisfaction is extremely high. Our...
Read full review of Micro Focus PPM »
Anonymous User
Senior manager IT at a transportation company
We've used it multiple times. One of the reasons is the SAP tab. There is this plug-in that connects with SAP, and...
Read full review of Micro Focus ALM »
Anonymous User
Systems Network Engineer
The support is not very good.
Read full review of Micro Focus Network Automation »
Anonymous User
Software Test Specialist at a financial services firm
Technical support was very helpful and good.
Read full review of UFT (QTP) »
Anonymous User
Sr. QA Engineer at a retailer
Customer Service: 6/10 Technical Support: 8/10
Read full review of UFT (QTP) »
Anonymous User
Cloud Systems Engineer at a comms service provider
I don't deal with the support directly, but the people who work with them don't seem to have much of a problem. It's...
Read full review of Operations Orchestration »
Anonymous User
Performance Tester/QA at a tech services company
Customer Service: 7 out of 10Technical Support: 5 out of 10
Read full review of LoadRunner »
Anonymous User
Senior Officer IT at a financial services firm
We did have a couple of problems recently where one of the modules was not communicating well. In terms of support, I...
Read full review of ArcSight »
Tomasz Nogalski
Security/Service Engineer at a comms service provider
8/10.
Read full review of NetIQ Sentinel »
Anonymous User
Senior Product Development Engineer
Customer Service: 9/10 - the team provides solutions as soon as possible through email. Technical Support: 9/10 - the...
Read full review of UFT (QTP) »
Anonymous User
QA Manager at a financial services firm
Customer Service: The Customer Service is good, the sales guys are not overly aggressive to sell, as the product does...
Read full review of LoadRunner »
Anonymous User
User at a government
Their technical support is good.
Read full review of Arcsight Logger »
Anonymous User
Sr. DevOps Engineer, Adometry at a tech company
Excellent. It can take some time to get to the right people but generally our issues are all addressed in an...
Read full review of Vertica »
Anonymous User
Manager at a financial services firm
I have had mixed experiences over the years. Customer service was good, while the technical support was mostly great....
Read full review of ArcSight »
Bertrand Coubronne
Engineer at a Consumer Goods
The technical support could be better. The ticket tracking process is sometimes not done properly. It requires you to...
Read full review of Micro Focus Service Anywhere [EOL] »
Anonymous User
QA at a healthcare company
A seven out of 10.
Read full review of Micro Focus ALM »
Anonymous User
Sales at a comms service provider
So far, technical support is very good because we have been using HPE products, or the earlier Mercury products, for...
Read full review of Micro Focus ALM »
Anonymous User
Assistant Director - Information Management at a government
The customer service and technical support is certainly better than going through a third-party vendor; however,...
Read full review of Micro Focus Content Manager »
Anonymous User
Director at a pharma/biotech company
In general, we were not satisfied with technical support. We needed to escalate. We currently have escalation with...
Read full review of Micro Focus Service Manager »

Review 1 of 30

Technical Support

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Elastic vs Micro Focus

What is our primary use case?

What is our primary use case?

What is most valuable?

What is our primary use case?

What is our primary use case?

How has it helped my organization?

What is our primary use case?

What is our primary use case?

How has it helped my organization?