Compare Elastic vs RSA | IT Central Station

Elastic Based on 18 reviews.	RSA Based on 43 reviews.
Top Comparisons

Overview
Elasticsearch is a search server based on Lucene. It provides a distributed, multitenant-capable full-text search engine with a RESTful web interface and schema-free JSON documents. Elasticsearch is developed in Java and is released as open source under the terms of the Apache License. Elasticsearch is the second most popular enterprise search engine. Shay Banon created Compass in 2004. Elasticsearch BV was founded in 2012 to provide commercial solutions around Elasticsearch and related software.	RSA Security LLC, It also organizes the annual RSA Conference, an information security conference. Founded as an independent company in 1982, RSA Security, Inc. was acquired by EMC Corporation in 2006 for US$2.1 billion and operates as a division within EMC. RSA is based in Bedford, Massachusetts, with regional headquarters in Bracknell and Singapore, and numerous international offices. Ron Rivest, Adi Shamir and Leonard Adleman, who developed the RSA encryption algorithm in 1977, founded RSA Data Security in 1982.
Sample Customers
Elastic SIEM: Harel Insurance & Financial, Delhivery, Voxpopme, POSCO, Fairfax Media, EO Media Group, Netshoes, BPCE, MM Karton, KPN, NS1, Ctcue, Forcura, Engadget, Roanoke College, St. Mary's University, ndiana University, E*Trade, Adobe, Cisco	RSA NetWitness Logs and Packets (RSA SIEM): Los Angeles World Airports, Reply RSA enVision: BPS (SUISSE), Hypovereinsbank Germany, MAX Hamburgers, Infoplex, Neotel, Telus
Popular Solutions
ELK Elasticsearch 10 reviews ELK Logstash 4 reviews ELK Kibana 3 reviews	RSA NetWitness Logs and Packets (RSA SIEM) 6 reviews RSA Adaptive Authentication 3 reviews RSA NetWitness Endpoint 3 reviews
Top Industries
Software R&D Company 39% Manufacturing Company 10% Comms Service Provider 7% Media Company 7%	Software R&D Company 28% Financial Services Firm 18% Retailer 9% Comms Service Provider 8%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

AmirJalilzadeh
Security Operation Center Analyst at Sadad
What is our primary use case?
We used this solution for gathering our application logs and analyzing application…
Read full review of ELK Logstash »
Anonymous User
NOC Manager/Network Administrator at a tech vendor
What is our primary use case?
We primarily use the solution to analyze our logs.
What is most valuable?
There's a…
Read full review of Elastic Beats »
Anonymous User
User
What is our primary use case?
The primary use of this solution is to read logs and share them with colleagues. You can…
Read full review of ELK Kibana »
Nikita Kutsepalov
System Analyst at S7
What is our primary use case?
In my project, Elasticsearch is used to query terms for search and to provide data…
Read full review of ELK Elasticsearch »

Review 1 of 4

Hubert Luberek
Information Technology Security Architect at a financial services firm
What is our primary use case?
We use the on-premise deployment model of this solution. Our primary use case of this…
Read full review of RSA NetWitness Logs and Packets (RSA SIEM) »
IMRAN ALMARZOOQI
Team Lead: IT Security Compliance at a energy/utilities company
What is our primary use case?
We use this solution for task management and reporting, with a focus on Risk Management…
Read full review of RSA Archer »
Andres Roldan
Security Architect at Fluid Attacks
What is our primary use case?
We work for some banks in our country using this solution. We provide support with this…
Read full review of RSA Adaptive Authentication »
Anonymous User
Identity and Access Management Engineer at a financial services firm
How has it helped my organization?
Organizational role management: By defining the roles it made our job easier for…
Read full review of RSA Identity Governance and Lifecycle »
Trust Mapoka
Managing Director at CIA Botswana
What is our primary use case?
We've been using this solution for three years now for endpoint detection and response. …
Read full review of RSA NetWitness Endpoint »

Review 1 of 5

Customer Service

Prabhanshu Pandit
Programmer at a tech services company
ELK documentation is very good, so never needed to contact technical support.
Read full review of ELK Logstash »
Randall Hinds
Program Manager - Enterprise Command Center at a financial services firm
Not applicable, for my team's experience with ELK. Being a FOSS, there is limited support from Elastic without a...
Read full review of ELK Elasticsearch »
Yogesh-Sharma
DevOps Engineer at a software R&D company
We were using the open source version. Community support is good.
Read full review of ELK Logstash »
Prabhanshu Pandit
Programmer at a tech services company
ELK documentation is very good, so we have never needed to contact technical support.
Read full review of ELK Elasticsearch »
AmirJalilzadeh
Security Operation Center Analyst at Sadad
I do not use the commercial version so I cannot comment on technical support. The open-source community is very...
Read full review of ELK Logstash »
Hristo Mohamed
DevOps/System Administrator at a consultancy
To date, we haven't had the chance to use Elasticsearch's technical support.
Read full review of ELK Elasticsearch »
Anonymous User
NOC Manager/Network Administrator at a tech vendor
Technical support is good. We're satisfied with the level of support we receive.
Read full review of Elastic Beats »
Nikita Kutsepalov
System Analyst at S7
If we discuss technical support from the vendor, it's the first line of support and we don't need very quick response...
Read full review of ELK Elasticsearch »
Shreya Singhal
System Engineer at a tech services company
Have worked on the open source version and, hence, I don't have much information about tech support.
Read full review of ELK Elasticsearch »
Anonymous User
EChannel IT Architect at a tech vendor
I would rate technical support with a nine out of 10. Support is very reactive and proactive.
Read full review of ELK Elasticsearch »
Shadow Fx
User at a comms service provider
We had not contacted technical support for this solution.
Read full review of ELK Logstash »
Bogdan Tsegelnik
Infrastructure Monitoring Engineer
I rely on the community for technical support.
Read full review of ELK Elasticsearch »
Consultant2345
Murex Consultant at a tech services company
I follow their forum and blogs, and I have also asked questions directly to their technical department. I would say...
Read full review of ELK Elasticsearch »

Review 1 of 13

Maor Hojberg
Team Leader & Head of MSSP at We Ankor
Yes, we have had extensive use of tech support and they have not been as helpful as we would have liked. We had the...
Read full review of RSA NetWitness Logs and Packets (RSA SIEM) »
Andres Roldan
Security Architect at Fluid Attacks
The support team of RSA is very knowledgeable of this product. They are always there when we need them, so it's a...
Read full review of RSA Adaptive Authentication »
Hubert Luberek
Information Technology Security Architect at a financial services firm
Their customer service is excellent, one of the best.
Read full review of RSA NetWitness Logs and Packets (RSA SIEM) »
Maor Hojberg
Team Leader & Head of MSSP at We Ankor
The people that we spoke with from technical support were really professional. Some visited us on-site and did some...
Read full review of RSA NetWitness Logs and Packets (RSA SIEM) »
Allan Vargas
IT security specialist at a comms service provider
The technical support is good.
Read full review of RSA NetWitness Logs and Packets (RSA SIEM) »
Rohit Mazumdar
Security Specialist at a tech services company
I would give technical support a rating of 6/10.
Read full review of RSA enVision »
Amit Dewangan
Technology Lead at a insurance company
Customer Service: RSA Customer care support is also good compared to other IAM products. Technical Support: I would...
Read full review of RSA Aveksa [EOL] »
Sukhy Sidhu
Senior Information Security Engineer at a tech services company
The technical support is very good, especially the support team member called Tiger Li.
Read full review of RSA enVision »
Ayodeji Abimbola
Account Manager at a tech services company
The product has excellent support.
Read full review of RSA NetWitness Endpoint »
IMRAN ALMARZOOQI
Team Lead: IT Security Compliance at a energy/utilities company
Technical support for this solution is very good. We had one person as an expert that was providing level one and...
Read full review of RSA Archer »
Elias Lefate Tebele
ACD - Level 3 Analyst at a tech services company
An eight out of 10. RSA tech support is awesome. Sometimes they face huge challenges when an unknown bug hits their...
Read full review of RSA NetWitness Logs and Packets (RSA SIEM) »
Anonymous User
Sr Technical Consultant at a comms service provider
Customer Service: Customer service is done by the support team of the customer itself, or on their behalf by KPN....
Read full review of RSA Authentication Manager »
Anonymous User
Senior Security Architect at a financial services firm
Customer Service: RSA's customer service is very good. Technical Support: RSA's technical support is very good.
Read full review of RSA Authentication Manager »
Anonymous User
Security Access Analyst at a financial services firm
Customer Service: Never engaged them. Technical Support: Never engaged them.
Read full review of RSA SecurID Access »
Anonymous User
eBanking Security & Awareness
Technical support is very efficient, especially if you opt for the paid support. Nevertheless, without the premium...
Read full review of RSA Adaptive Authentication »
Anonymous User
Contractor - Technical Support Specialist at a recruiting/HR firm
Customer Service: Customer service was rarely used. Technical Support: Technical support was rarely used.
Read full review of RSA Identity Governance and Lifecycle »
Anonymous User
Manager of Security Services at Orion Technology Services
Customer Service: I typically dealt with the regional account manager from RSA, so customer service was always...
Read full review of RSA Identity Governance and Lifecycle »
Anonymous User
Senior Developer AIG Digital Security Group at a insurance company
Eight out of 10.
Read full review of RSA Adaptive Authentication »
Anonymous User
User at a non-tech company
Our implementer is Capgemini and they are OK.
Read full review of RSA Aveksa [EOL] »
Anonymous User
Help Desk Manager
Customer Service: I have never had an issue with RSA's customer service, they're an easy 4/5. Technical Support: Very...
Read full review of RSA Identity Governance and Lifecycle »
Anonymous User
Sr IT specialist
Customer Service: 8/10. Technical Support: 7/10.
Read full review of RSA SecurID Access »
Anonymous User
Director, identity & Access Managem at a financial services firm
Customer Service: 6/10. Technical Support: 6/10.
Read full review of RSA Identity Governance and Lifecycle »
Anonymous User
Cyber Security - Identity & Access Management at a tech services company
We found technical support was not very responsive to our requests for assistance.
Read full review of RSA Authentication Manager »
Interfaceman567
Interface Manager at a insurance company
I haven't had to contact their technical support.
Read full review of RSA enVision »
Anonymous User
Direct Sales Director at a tech services company
I would give technical support a rating of 8/10. Sometimes you have to wait for an initial response, especially if...
Read full review of RSA NetWitness Logs and Packets (RSA SIEM) »
Anonymous User
Managing Architect at a tech company
Customer Service: It's good for Enterprise Customer’s.Technical Support: It's good for Enterprise Customer’s.
Read full review of RSA NetWitness Logs and Packets (RSA SIEM) »
Anonymous User
Senior Consultant
I would really rate the technical support as 4 (in a scale of 1-10). My interaction with the technical support was...
Read full review of RSA SecurID Access »
Anonymous User
Implementation Consultant at a comms service provider
Both with Aveksa, and now RSA our experience has been good.
Read full review of RSA Aveksa [EOL] »
SecAnalyst3477
Security Analyst at a insurance company
Customer Service: Very good. I have not experienced any problems with customer service, however your support...
Read full review of RSA Authentication Manager »
Trust Mapoka
Managing Director at CIA Botswana
Technical support usually takes place through RSA directly. I'm a gold member of RSA so when I need support, they...
Read full review of RSA NetWitness Endpoint »

Review 1 of 30

Technical Support

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Elastic vs RSA

What is our primary use case?

What is our primary use case?

What is most valuable?

What is our primary use case?

What is our primary use case?

What is our primary use case?

What is our primary use case?

What is our primary use case?

How has it helped my organization?

What is our primary use case?