Compare Elastic vs Splunk | IT Central Station

Elastic Based on 18 reviews.	Splunk Based on 99 reviews.
Top Comparisons
Splunk vs. ELK Logstash Compared 6% of the time. Splunk vs. Elastic Beats Compared 28% of the time. Splunk vs. Elastic X-Pack [EOL] Compared 38% of the time.	ELK Logstash vs. Splunk Compared 1% of the time.
Overview
Elasticsearch is a search server based on Lucene. It provides a distributed, multitenant-capable full-text search engine with a RESTful web interface and schema-free JSON documents. Elasticsearch is developed in Java and is released as open source under the terms of the Apache License. Elasticsearch is the second most popular enterprise search engine. Shay Banon created Compass in 2004. Elasticsearch BV was founded in 2012 to provide commercial solutions around Elasticsearch and related software.	Information Not Available
Sample Customers
ELK Logstash: Sprint, Grab, Autopilot, Just Eat, Verizon Wireless, Green Man Gaming, Compare Group, Tango, Perceivant, Quizlet Elastic X-Pack [EOL]: Sprint, Travelport, Grab, Autopilot, Just Eat, Accenture, Dell, Verizon Wireless, Guidestar, Influence Health, Shopback, Kaidee, Compare Group, Tango Elastic Beats: Sprint Elastic SIEM: Harel Insurance & Financial, Delhivery, Voxpopme, POSCO, Fairfax Media, EO Media Group, Netshoes, BPCE, MM Karton, KPN, NS1, Ctcue, Forcura, Engadget, Roanoke College, St. Mary's University, ndiana University, E*Trade, Adobe, Cisco	Splunk: Splunk has more than 7,000 customers spread across over 90 countries. These customers include Telenor, UniCredit, ideeli, McKenney's, Tesco, and SurveyMonkey.
Popular Solutions
ELK Elasticsearch 10 reviews ELK Logstash 4 reviews ELK Kibana 3 reviews	Splunk 58 reviews Splunk User Behavior Analytics 10 reviews Splunk Insights for Infrastructure 3 reviews
Top Industries
Software R&D Company 39% Manufacturing Company 10% Comms Service Provider 7% Media Company 7%	Software R&D Company 25% Financial Services Firm 12% Comms Service Provider 11% Media Company 6%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

AmirJalilzadeh
Security Operation Center Analyst at Sadad
What is our primary use case?
We used this solution for gathering our application logs and analyzing application…
Read full review of ELK Logstash »
Nikita Kutsepalov
System Analyst at S7
What is our primary use case?
In my project, Elasticsearch is used to query terms for search and to provide data…
Read full review of ELK Elasticsearch »
Anonymous User
NOC Manager/Network Administrator at a tech vendor
What is our primary use case?
We primarily use the solution to analyze our logs.
What is most valuable?
There's a…
Read full review of Elastic Beats »
Anonymous User
User
What is our primary use case?
The primary use of this solution is to read logs and share them with colleagues. You can…
Read full review of ELK Kibana »

Review 1 of 4

Anonymous User
Engineering Manager at a manufacturing company
What is our primary use case?
It is mostly centralized logging, a whole bunch of BI metrics, and an aggregation point,…
Read full review of Splunk »
Anonymous User
CEO
What is our primary use case?
For us, we use this product to create a special kind of log. It just logs everything for…
Read full review of Splunk Insights for Infrastructure »
Genrlmgr67
Senior Security Engineer at a government
What is our primary use case?
Our primary use is intrusion detection and analysis. It is a great product because it is…
Read full review of Splunk User Behavior Analytics »

Review 1 of 3

Customer Service

AmirJalilzadeh
Security Operation Center Analyst at Sadad
I do not use the commercial version so I cannot comment on technical support. The open-source community is very...
Read full review of ELK Logstash »
Yogesh-Sharma
DevOps Engineer at a software R&D company
We were using the open source version. Community support is good.
Read full review of ELK Logstash »
Randall Hinds
Program Manager - Enterprise Command Center at a financial services firm
Not applicable, for my team's experience with ELK. Being a FOSS, there is limited support from Elastic without a...
Read full review of ELK Elasticsearch »
Hristo Mohamed
DevOps/System Administrator at a consultancy
To date, we haven't had the chance to use Elasticsearch's technical support.
Read full review of ELK Elasticsearch »
Prabhanshu Pandit
Programmer at a tech services company
ELK documentation is very good, so never needed to contact technical support.
Read full review of ELK Logstash »
Prabhanshu Pandit
Programmer at a tech services company
ELK documentation is very good, so we have never needed to contact technical support.
Read full review of ELK Elasticsearch »
Consultant2345
Murex Consultant at a tech services company
I follow their forum and blogs, and I have also asked questions directly to their technical department. I would say...
Read full review of ELK Elasticsearch »
Shadow Fx
User at a comms service provider
We had not contacted technical support for this solution.
Read full review of ELK Logstash »
Anonymous User
NOC Manager/Network Administrator at a tech vendor
Technical support is good. We're satisfied with the level of support we receive.
Read full review of Elastic Beats »
Nikita Kutsepalov
System Analyst at S7
If we discuss technical support from the vendor, it's the first line of support and we don't need very quick response...
Read full review of ELK Elasticsearch »
Shreya Singhal
System Engineer at a tech services company
Have worked on the open source version and, hence, I don't have much information about tech support.
Read full review of ELK Elasticsearch »
Bogdan Tsegelnik
Infrastructure Monitoring Engineer
I rely on the community for technical support.
Read full review of ELK Elasticsearch »
Anonymous User
EChannel IT Architect at a tech vendor
I would rate technical support with a nine out of 10. Support is very reactive and proactive.
Read full review of ELK Elasticsearch »

Review 1 of 13

Ken Orr
Security Engineer at a tech services company
It has been a weak point, but has improved over the years. It can be tough to get a hold of somebody depending on the...
Read full review of Splunk »
Jerry Castille
Chief Architect at Pathmaker Group
I haven't heard any complaints about the technical support.
Read full review of Splunk »
Christopher Mooney
Incident Manager at a tech services company
The community (Splunk Answers/Slack Channel/User Groups) can help get you started.
Read full review of Splunk »
Timur Baitenov
Technical Director at a tech services company
The technical support is quite good.
Read full review of Splunk »
Rudi Wicaksono
Architecture and Security Team Leader at Offshore North West Java (ONWJ)
Splunk needs local technical support.
Read full review of Splunk »
MS Alam
System Administrator at Abdullah Al-Othaim Markets
I have received a very good response from support that I have not seen in more than 10 years of my experience.
Read full review of Splunk »
Vinod Shankar
Manager, Enterprise Risk Consulting at a tech company
If you get the right people engaged, support can be a bliss.
Read full review of Splunk »
Scott Odle
Business Intelligence Developer at a university
Support is quick and competent.
Read full review of Splunk »
Ali Tamimi
General Manager at Hayyan Horizons
Technical support is average. It's not bad, but it's not excellent either.
Read full review of Splunk User Behavior Analytics »
Sam Osborn
Software Engineer at Tableau Software
I have not used technical support.
Read full review of Splunk »
Robert Bailey
Owner
Customer Service: Excellent. I didn't call often however, when I did they pretty much solved my problem. Technical...
Read full review of Splunk »
Kenn Brodhagen
DevOps Engineer at Amplify
I haven't used the technical support.
Read full review of Splunk »
Gregg Woodcock
Consultant at Splunxter, Inc.
It used to be great (but perhaps that was because my employer at the time was a key prospect in a vertical where...
Read full review of Splunk »
Anton Kudin
CISO at a financial services firm
I am really satisfied with their technical support. The technicians are very professional.
Read full review of Splunk User Behavior Analytics »
Anonymous User
Account Manager at a tech services company
Professional support is great, but too expensive. Otherwise content published over website is good.
Read full review of Splunk »
SenNetwork4433
Senior Network & Security Architect at a insurance company
The tech support response time could be a bit better. Sometimes I need to wait more than 24 hours for a response to...
Read full review of Splunk »
Anonymous User
Information Security Manager at a financial services firm
I don't like their support.
Read full review of Splunk User Behavior Analytics »
Anonymous User
Performance Consultant at a tech services company
Technical support and the online community are some of the best for any product.
Read full review of Splunk »
Anonymous User
Products Manager at a tech services company
Technical support is good.
Read full review of Splunk »
Anonymous User
Senior Cloud Operations Analyst at a tech vendor
The support team is very competent.
Read full review of Splunk »
Krishnaprasath Govindarajilu
Security Engineer at a retailer
Response from technical support can be improved. There was always a delay and we had to chase them.
Read full review of Splunk »
Michael Kaericher
Application Engineer at a financial services firm
Most of my interaction is with the user community, which is how Splunk wants it. When I need help, that community is...
Read full review of Splunk »
Securityps67
Security PS Supervisor at a tech services company
I'm not an end-user, so I'm not supposed to open any end-user cases. However, the team that receives requests from...
Read full review of Splunk User Behavior Analytics »
Anonymous User
Director of Technology at a insurance company
The support's been good from what I've heard. If it weren't, it would've been escalated to me.
Read full review of Splunk User Behavior Analytics »
Anonymous User
BS Systems Engineer at a tech services company
The last time we needed tech support help it was in order to restore some data from frozen parts. They clarified that...
Read full review of Splunk User Behavior Analytics »
Anonymous User
Specialist Master, Cyber Risk at a tech vendor
Technical support is excellent! It is of top notch level. The customer support folks really know their stuff, the...
Read full review of Splunk »
Gavan McLaughlin
Application Engineer at Expedia
I don't engage with the support directly. Another member of my team does. Any time that we have needed support, he...
Read full review of Splunk »
Anonymous User
Vice Manager at a comms service provider
It’s easy to obtain support from Splunk for technical issues. We also have enough knowledge ourselves to apply fixes.
Read full review of Splunk »
Anonymous User
Engineering Manager at a manufacturing company
We do deal with technical support on an ongoing basis. They can definitely do better from a technical point of view....
Read full review of Splunk »
Anonymous User
Business Analyst at a retailer
I can say that support is good.
Read full review of Splunk »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

Elastic vs Splunk

What is our primary use case?

What is our primary use case?

What is our primary use case?

What is most valuable?

What is our primary use case?

What is our primary use case?

What is our primary use case?

What is our primary use case?