Compare ExtraHop Networks vs Vectra AI

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Popular Solutions

ExtraHop Reveal(x)

10 reviews

ExtraHop Reveal(x) for IT Operations

2 reviews

ExtraHop Reveal(x) 360

2 reviews

Vectra AI

22 reviews

Top Industries

Educational Organization

22%

Financial Services Firm

12%

Computer Software Company

11%

Comms Service Provider

Computer Software Company

15%

Financial Services Firm

11%

Comms Service Provider

11%

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Jordan Swanson
Information Security Assurance Engineer at School District of Lee County
Initially, we deployed Reveal as a standalone solution for network detection and response. It provided us with data...
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Maksym Toporkov
Head of Research And Development at Quipu GmbH
We were seeking a solution that can effectively identify security incidents within our networks, providing a level of...
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Out West
Project Manager and IT Management Consultant at a integrator
The focus of the solution has been more on interpreting the interrelationships or interactions between different...
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Review 1 of 3

Tony Whelton
Director IT at Wellington College
As a sector, the education industry as a whole is under threat with quite a large volume of immediate threat...
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Review 1 of 1

Customer Service

Out West
Project Manager and IT Management Consultant at a integrator
Normally, what I find is I need to get past the initial support people and I end up talking to engineers fairly...
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Ryan Barker
Technical Account Manager at a security firm
We've never had to contact technical support. We haven't had any major issues. Therefore, I wouldn't be able to rate...
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Serena Bryson
Information Security Program Manager at a non-profit
The support from ExtraHop Reveal(x) is sporadic, it can be good and it can be poor. I rate the support from ExtraHop...
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Amer_Alkhawaldeh
Account Manager at a tech services company
Problems with the response time from the technical support team crop up since support teams might be operating in a...
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Henry-Steinhauer
Systems Engineer at LifePoint Health
I rate ExtraHop support nine out of 10. I've frequently worked with ExtraHop them, and they've always been excellent.
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John Boake
Senior monitoring engineer at a financial services firm
They're great. I would rate them a ten out of ten.
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Ryan Barker
Technical Account Manager at a security firm
I would rate technical support a four out of five. There's a little room for improvement.
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Anonymous User
Cyber Security Engineer II at a healthcare company
The solution's technical support is great. Unlike other vendors that take more than two months to fix simple...
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Anonymous User
Senior Solutions Engineer at a tech services company
Both customer service and support were outstanding when I was a customer. During our POC, they actually developed a...
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Simon Sleightholm
Information Assurance and Security Manager at a healthcare company
The technical support is very good.
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Dawid Van Der Merwe
Sales Engineer | Technical Sales | Pre-Sales at SUSE
99% of the time it was great. Only had one incident that took some time, but it was resolved eventually with a...
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Anonymous User
Technical Manager at a tech services company
I would rate the technical support as very good.
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Anonymous User
Presales Consultant at a tech services company
We contacted the solution's technical support team for issues related to security layers.
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SHAIRAZ KHAN
Presales - Cyber Security at Digital14 UAE
In terms of support, it's always being backed from HQ. A lot of these vendors nowadays, such as ExtraHop or Fidelis,...
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Seksan Srisakorn
Business Development Manager at Westcon-Comstor
I haven't directly dealt with technical support. We just use the solution to detect and respond and reach out to the...
Read full review of ExtraHop Reveal(x) 360 »
Seksan Srisakorn
Business Development Manager at Westcon-Comstor
The technical support is good and very fast. Support is rated an eight out of ten.
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Bintang Parlindungan Siagian
Operations Team Member at Putra Perdana International
We usually do the technical parts ourselves because the deployment and the integration are quite easy. We haven't...
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Bohee_Yoon
Works at jin networks
Their technical support is more effective and of better quality than other competitors. They have more people for...
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Review 1 of 18

Przemyslaw Cichochki
Security Consultant at a healthcare company
Regarding technical support, I am in direct contact with a few people at Vectra. I enjoy cooperating with them....
Read full review of Vectra AI »
Tony Whelton
Director IT at Wellington College
Vectra AI's integration team was spot-on. They helped us with a very well-defined and well-tested plan, and they...
Read full review of Vectra AI »
Sajid Mukhtar
Associate Director Security at a outsourcing company
From what I've heard, the support team is responsive and helpful. However, I haven't had the opportunity to directly...
Read full review of Vectra AI »
Anonymous User
Director, Information Security at a university
Vectra's technical support is very good.
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Maik Gonstala
Network Engineer at a university
Vectra's technical support is very fast. They have been able to resolve the tickets I created very quickly. I would...
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Anonymous User
Global Security Operations Manager at a manufacturing company
The technical support is very good. They always respond within a short amount of time to provide expert information...
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Anonymous User
Head of Information Security at a financial services firm
Their support is excellent. They're very responsive. Exactly as you would hope for from a vendor, which is rare.
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Anonymous User
Project Manager at a university
The technical support is very good with fast responses. They reach out if they see there might be more questions. So,...
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Anonymous User
CSirt Manager at a construction company
The engineer who deploys Vectra at my company seeks perfection, and he wasn't happy with everything. However,...
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Anonymous User
CyberOps at a manufacturing company
I would rate their support a ten, on a scale from one to ten, with one being the worst and ten being the best. The...
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Dave Wallace
Operations Manager at a healthcare company
Through the different phases of deployment that we have gone through so far, we have been mainly assigned one...
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Anonymous User
Sr. Specialist - Enterprise Security at a mining and metals company
The support is directly from the device or we get a response via email. The response is okay. Because the product is...
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Headofinfosec82347
Head of Information Security at a retailer
The support is excellent. We've had really good technical support from Vectra AI all the time. We have very regular...
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Anonymous User
Security at a financial services firm
Their support is pretty good. They follow up fast. It's not like most other support centers we've seen in the past....
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Anonymous User
Head of system and infrastucture at a government
Vectra AI's tech support is very good. Like I said, we had a rough start with the solution because we did not have...
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Mark Davies
Security Operations Specialist at a tech services company
Their technical support is excellent.
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Martin Bruno
CIO at General Transmissions
Their support is very good. They have knowledgeable people with great knowledge of cyber security and cyber risks....
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John Vicencio
Cyber Specialist, Forensics at Richemont
I've found that Vectra in general, away from the platform, has been extremely helpful and given me any support that I...
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Anonymous User
Operational Security Manager at a financial services firm
The tech support is surprisingly good. We had questions, we faced some slight issues, and we always got very quick...
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Anonymous User
System Engineer at a computer software company
Two months ago, we had a small incident, and we used their technical support. A colleague of mine interacted with...
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Anonymous User
Information Technology Security Engineer II at a mining and metals company
They have very good tech support.
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Anonymous User
Manager, IT Security at a energy/utilities company
They are very competent and good. They are always able to solve problems.
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Anonymous User
Sr. Specialist - Enterprise Security at a mining and metals company
Whenever we have raised issues we have gotten timely responses. Getting support is fairly easy compared to some of...
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Anonymous User
Network Engineer at a comms service provider
The tech support is great. Whenever we had a problem, we got an answer immediately. This helps with having a general...
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Reviewer92641
Senior Security Engineer at a manufacturing company
Their technical support is pretty good. They're very responsive. Nine out of 10 times, they understand my problem....
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Farman Ullah
SOC Administrator at The National Commercial Bank
My company has a dedicated support team for Vectra AI, so I have the support team's direct contact number and...
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Anonymous User
Security Engineer at a legal firm
I would rate the technical support of the Vectra AI solution a seven, on a scale from one to ten, with one being the...
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Anonymous User
Security Center Coordinator at a comms service provider
We have only had direct contact with the customer success team, and that has been great.
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Anonymous User
Cybersecurity Consultant at a tech services company
When I contacted technical support, they usually take control of my laptop for an hour or more, and I can't do...
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Anonymous User
Head of Information Security at a insurance company
The technical support is brilliant and really responsive. That is probably down to the fact that they are a small...
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Review 1 of 30

Technical Support

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