Compare FireEye vs Micro Focus | IT Central Station

FireEye Based on 15 reviews.	Micro Focus Based on 849 reviews.
Overview
Information Not Available	Micro Focus International plc is a multinational software and information technology business based in Newbury, Berkshire, England. The firm provides software and consultancy services for clients updating legacy systems to more modern platforms. The Company is listed on the London Stock Exchange and is a constituent of the FTSE 250 Index. It was renamed Micro Focus Group in 1983. On June 2008 the company acquired the Israeli NASDAQ listed software company NetManage for US$73.3 million.
Sample Customers
FireEye Email Security: Northshore Utility District, Luz Technologies, Air Academy Federal Credit Union, Bank Gutmann, Bank of Thailand, Penn State Health Milton S. Hershey Medical Center, State of Missouri, City and County of San Francisco, Denver Public Schools, Vodafone, Go Auto, Stater Bros. Market FireEye Helix: Police Bank, Verisk Analytics, Teck Resources	ArcSight: Lake Health, U.S. Department of Health and Human Services, Bank AlJazira, Banca Intesa, and Obrela. NetIQ Sentinel: Faysal Bank, GaVI, Handelsbanken, ISC Mªnster, Lambeth Council, Swisscard, The Municipality of Siena, Tukes, University of Dayton, University of the Sunshine Coast GWAVA: SVG Strassenverkehrs-Genossenschaft Wªrttemberg eG, ELO Digital Office GmbH, Grafisch Lyceum Utrecht, Deutscher Steuerberaterverband (DStV), Investment Savings Bank of Pennsylvania, Gwinnett Health System, Long Island Rail Road, Wisconsin Historical Society, South Texas Nuclear Facility, Northwestern Michigan College, Carilion Health System, North Memorial Medical Center
Popular Solutions
FireEye Network Security 3 reviews FireEye Endpoint Security 1 reviews FireEye iSIGHT Threat Intelligence 1 reviews	Micro Focus ALM 45 reviews Quality Center 24 reviews Performance Center 19 reviews
Top Comparisons
Cisco Email Security vs. FireEye Email Security Compared 83% of the time. Splunk vs. FireEye Helix Compared 100% of the time.	Splunk vs. ArcSight Compared 38% of the time. Splunk vs. NetIQ Sentinel Compared 35% of the time. MimeCast vs. GWAVA Compared 19% of the time.
Top Industries
Financial Services Firm 36% Healthcare Company 8% Insurance Company 7% Energy/Utilities Company 7%	Financial Services Firm 22% Comms Service Provider 13% Software R&D Company 11% Manufacturing Company 9%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Jitu Mani Das
Information Security Manager at a tech services company
What is our primary use case?
We moved on to FireEye HX as an endpoint solution. Mainly, this is the next-generation…
Read full review of FireEye Endpoint Security »
Azadur Sarker
Deputy Manager at a tech services company
How has it helped my organization?
Our end users like this solution. If any there's anything malicious or weird that…
Read full review of FireEye iSIGHT Threat Intelligence »
Anonymous User
Security Engineer at a tech services company
What is most valuable?
Simplified Alert Dashboard is straightforward to navigate.
What needs improvement?
1.…
Read full review of FireEye Network Security »

Review 1 of 3

Silvestre Figueroa
Information Systems Manager at a healthcare company
What is most valuable?
The query tool of the web UI is so cool! (Lucene-based, filters-based on taxonomy). The web…
Read full review of NetIQ Sentinel »
Paul Grossman
Sr. Test Automation Engineer at a consultancy
How has it helped my organization?
We identified an object that was supposed to have a width of 30 characters, but…
Read full review of Quality Center »
DavidCooke
IT Manager at a comms service provider
What is most valuable?
ALM centralizes everything. It allows you to work out how well you are doing project-wise…
Read full review of Performance Center »
Kevin Clyde
Director, Integration Services
What is our primary use case?
Controlling change management and asset management for large ERP deployment. We…
Read full review of Micro Focus Business Process Monitor »
Anonymous User
Technical architect at a tech services company
What is most valuable?
It gives us a good overview of what's happening in our networks and the devices in the…
Read full review of Micro Focus Network Node Manager »

Review 1 of 5

Customer Service

NwkEngInfoSec434
NetworkEngineer informaton security at a tech services company
Customer Service: It's very good. Technical Support: It's very good.
Read full review of FireEye Network Security »
Jitu Mani Das
Information Security Manager at a tech services company
Great support, a well technology-minded guy with a proactive and ready-to-resolve easy attitude.
Read full review of FireEye Endpoint Security »
Azadur Sarker
Deputy Manager at a tech services company
I would rate their technical support a seven out of ten.
Read full review of FireEye iSIGHT Threat Intelligence »
Adnan Ahmad
Sr. Network Engineer at a tech services company
Customer Service: 9/10. Technical Support: 10/10.
Read full review of FireEye Network Security »
Anonymous User
Security Engineer at a tech services company
I rate it eight out of 10.
Read full review of FireEye Network Security »
Anonymous User
Senior Network Security Analyst at a manufacturing company
Customer Service: 8/10. Technical Support: 8/10.
Read full review of FireEye Network Security »
Ala Khalil
PreSales Director at a tech services company
We have our own qualified tech support team, and we do not find a need for the tech support from FireEye IT.
Read full review of FireEye Network Security »

Review 1 of 7

Neeraj Kumar Singh
Managing Director at a tech services company
I would give technical support a rating of 10/10.
Read full review of Micro Focus ALM »
DavidCooke
IT Manager at a comms service provider
Sometimes support is good. Sometimes it's not so good. Sometimes you hit an issue and trying to get across the...
Read full review of Performance Center »
Rakesh Kanojia
Senior Technical Pre-Sales Consultant / Project Manager (BSM) at a tech services company
The support is good. Most importantly, the documentation is well-organized.
Read full review of SiteScope »
Nixon B
Senior Cyber Security Analyst at a financial services firm
Tech support has been a great help. They always respond to us in a timely manner. Whenever we contact support, they...
Read full review of Micro Focus Fortify on Demand »
Marcell Imrik
IT Consultant
It takes longer but we always get help from the technical support.
Read full review of Micro Focus PPM »
Hatem Metwally
Senior Security Consultant, CISSP, HPE ArcSight Specialist at a retailer
Sometimes very good and sometimes moderate.
Read full review of ArcSight »
Varun Srinivasa Murthy
IT Solutions Analyst at a manufacturing company
Technical Support is great and always responsive to solve the issues.
Read full review of Micro Focus ALM »
Anonymous User
Performance Analyst at a K-12 educational company or school
Customer Service: 8/10. Technical Support: 8/10 - their team was very proactive in resolving the issues and provided...
Read full review of StormRunner Load »
Anonymous User
IT Administrator at a tech vendor
No dealings with them or the technical support
Read full review of Quality Center »
Anonymous User
IT Consultant at a aerospace/defense firm
I haven’t used technical support in the last couple of years.
Read full review of Micro Focus Data Protector »
Anonymous User
Project Manager, Change Agent, ITIL Service Support, Crisis Management
My technical support comes through my technical partner, and I rate them extremely highly. Without them I would be...
Read full review of Micro Focus Service Manager »
Anonymous User
Associate at a tech services company
Like everything else HP has support for, the support is very poor. You normally have to threaten to leave, not buy...
Read full review of Vertica »
KavithaSridhar
Director Consulting at a tech services company
We had a good tech support experience.
Read full review of Micro Focus Fortify on Demand »
Anonymous User
Security Expert at a tech services company
The technical support is poor.
Read full review of ArcSight »
Matthew Steeves
Enterprise Monitoring
Tech support, I’m going to say, is very good. It can be painful, but I don’t think that’s different from the normal...
Read full review of Micro Focus OpenView [EOL] »
Anonymous User
Chief Technology Officer (CTO) at a tech company
It has improved substantially over the last two years. I'm going to rate them at 3/5 because when you call in the...
Read full review of ArcSight »
Anonymous User
FOI Analyst 2 at a government
The first level of technical support is not very helpful. All support calls have to go through the first level of...
Read full review of Micro Focus Content Manager »
Richard Lloyd
Digital Security Integration Lead at a non-tech company
Technical support is very good.
Read full review of Micro Focus Fortify on Demand »
Anonymous User
CEO and Founder at a tech services company
Technical seems to be just fine. There's no data that says otherwise.
Read full review of Operations Orchestration »
Anonymous User
Sr Security Engineer at a tech services company
They try really, really hard.
Read full review of ArcSight »
Anonymous User
Test Engineer at a tech services company
Customer Service: 7.5/10. Technical Support: 7.5/10.
Read full review of Performance Center »
Anonymous User
Integration Specialist at a tech services company
Customer Service: Not too bad. Technical Support: OK. Not up to par with bigger vendors like MS and Cisco.
Read full review of NetIQ Identity Manager »
Anonymous User
Product Specialist Security Solutions at a tech services company
We barely used the technical support assistance except for licensing. The times when we did use it, they were very good.
Read full review of ArcSight »
Anonymous User
Head and Vice President at a financial services firm
Regarding technical support, the first tier is terrible as always, but after escalation the experience was perfect....
Read full review of Micro Focus Asset Manager »
Anonymous User
CTO at Gulliver Group (Digital Ventures & Investments)
Customer Service: It's great. Technical Support: Great – technical support was especially great.
Read full review of AppPulse Suite »
Anonymous User
Manager - System Engineering at a comms service provider
Customer Service: As a customer/client of a central VZ QA/ALM installation, the few times we have needed to be in...
Read full review of Micro Focus ALM »
Anonymous User
Team Manager at a financial services firm
For such an experienced team as mine, who have been with the product for over ten years, sometimes working with...
Read full review of Performance Center »
Anonymous User
Dynamics Nav Expert at a tech services company
The technical support was not very good. They are slow and not very efficient. I rely on personal contacts to solve...
Read full review of ArcSight »
Anonymous User
Manager, IT Product Support at a retailer
I have not been as impressed as with their other products. They do respond, they do have the knowledge to do this but...
Read full review of Performance Center »
InfoSecArchitect585
Information Security Architect at a tech services company
Customer Service: Every product has its stability bugs, and ArcSight is not an exception, though I haven't found...
Read full review of ArcSight »

Review 1 of 30

Technical Support

No Data Available

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FireEye vs Micro Focus

What is our primary use case?

How has it helped my organization?

What is most valuable?

What needs improvement?

What is most valuable?

How has it helped my organization?

What is most valuable?

What is our primary use case?

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