Compare FireEye vs Micro Focus | IT Central Station

FireEye Based on 13 reviews.	Micro Focus Based on 836 reviews.
Overview
Information Not Available	Micro Focus International plc is a multinational software and information technology business based in Newbury, Berkshire, England. The firm provides software and consultancy services for clients updating legacy systems to more modern platforms. The Company is listed on the London Stock Exchange and is a constituent of the FTSE 250 Index. It was renamed Micro Focus Group in 1983. On June 2008 the company acquired the Israeli NASDAQ listed software company NetManage for US$73.3 million.
Sample Customers
FireEye Email Security: Northshore Utility District, Luz Technologies, Air Academy Federal Credit Union, Bank Gutmann, Bank of Thailand, Penn State Health Milton S. Hershey Medical Center, State of Missouri, City and County of San Francisco, Denver Public Schools, Vodafone, Go Auto, Stater Bros. Market FireEye Threat Analytics: Police Bank, Verisk Analytics, Teck Resources	ArcSight: Lake Health, U.S. Department of Health and Human Services, Bank AlJazira, Banca Intesa, and Obrela. NetIQ Sentinel: Faysal Bank, GaVI, Handelsbanken, ISC Mªnster, Lambeth Council, Swisscard, The Municipality of Siena, Tukes, University of Dayton, University of the Sunshine Coast GWAVA: SVG Strassenverkehrs-Genossenschaft Wªrttemberg eG, ELO Digital Office GmbH, Grafisch Lyceum Utrecht, Deutscher Steuerberaterverband (DStV), Investment Savings Bank of Pennsylvania, Gwinnett Health System, Long Island Rail Road, Wisconsin Historical Society, South Texas Nuclear Facility, Northwestern Michigan College, Carilion Health System, North Memorial Medical Center
Popular Solutions
FireEye Network Security 3 reviews	Micro Focus ALM 50 reviews Micro Focus Data Protector 27 reviews Quality Center 25 reviews
Top Comparisons
Cisco Email Security vs. FireEye Email Security Compared 100% of the time.	Splunk vs. ArcSight Compared 38% of the time. Splunk vs. NetIQ Sentinel Compared 35% of the time. MimeCast vs. GWAVA Compared 20% of the time.
Top Industries
Financial Services Firm 22% Comms Service Provider 12% Healthcare Company 7% Non Tech Company 5%	Financial Services Firm 22% Comms Service Provider 13% Software R&D Company 10% Manufacturing Company 9%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anonymous User
Senior Network Security Engineer at a tech services company
What is most valuable?: Simplified Alert Dashboard is straightforward to navigate. • What needs improvement?: ...
Read full review of FireEye Network Security »

Review 1 of 1

Carl Brahms Jr
Engineer at a transportation company
What is our primary use case?: I have used SiteScope for over 10 years as a synthetic monitor for everything under...
Read full review of SiteScope »
Aphrodite Karanikos
EDRMS Compliance Lead Senior Business Analyst at a non-tech company
What is most valuable?: All features are important for a complete solution since any solution will need to cater to...
Read full review of Micro Focus Content Manager »
Anonymous User
General Manager Strategic Programs at a tech services company
What is most valuable?: The HPE suite is amazingly beautiful, has a fantastic user experience, and provides a high...
Read full review of Micro Focus Network Node Manager »
Anonymous User
Cloud Platform Architect at a comms service provider
What is most valuable?: This tool addresses all our disparate capabilities, bringing all those systems together....
Read full review of Operations Orchestration »
Bob Dean
Principle Engineer
What is our primary use case?: Used for multiple environments, compilers, and operating systems, including Altera,...
Read full review of Fortify Application Defender »

Review 1 of 5

Customer Service

Adnan Ahmad
Sr. Network Engineer at a tech services company
Customer Service: 9/10. Technical Support: 10/10.
Read full review of FireEye Network Security »
NwkEngInfoSec434
NetworkEngineer informaton security at a tech services company
Customer Service: It's very good. Technical Support: It's very good.
Read full review of FireEye Network Security »
Anonymous User
Senior Network Security Engineer at a tech services company
I rate it eight out of 10.
Read full review of FireEye Network Security »
Ala Khalil
PreSales Director at a tech services company
We have our own qualified tech support team, and we do not find a need for the tech support from FireEye IT.
Read full review of FireEye Network Security »
Anonymous User
Senior Network Security Analyst at a manufacturing company
Customer Service: 8/10. Technical Support: 8/10.
Read full review of FireEye Network Security »

Review 1 of 5

Neerasan Moodley
Senior Manager - Projects at a energy/utilities company
I haven’t used technical support, but my team has. I don't know about their experience with them, but if they were...
Read full review of Micro Focus ALM »
Jochen Schlosser
Senior Vice President Data at Adform
I haven’t used technical support, but the IT colleagues definitely have. I think they are rather happy with it. I...
Read full review of Vertica »
Sarah Kemle
IT Business Analyst at a manufacturing company
It is very good. We are located in Germany, and they have a service partner here. The fix given to us depends on the...
Read full review of Micro Focus ALM »
Bruce Cowin
Senior Systems Engineer at a financial services firm
Premium support is great, but before that when we just had general support, it was not all that great. We had issues...
Read full review of Micro Focus ALM »
Mike Raftery
Solution Architect at a tech company
We've gone through the standard customer support and it’s been good. It's not quite to the level that an R&D would...
Read full review of UFT Pro (LeanFT) »
Sanjeev Ranjan
Subject Matter Expert at a insurance company
Technical support is not that great. We really need to push to get HPE support to provide a resolution for technical...
Read full review of Quality Center »
Anonymous User
Monitoring Systems and Performance Engineer at a retailer
We have been experiencing issues with the Java based things. So recently I have been working on a couple of the cases...
Read full review of Micro Focus Real User Monitor »
Anonymous User
Records Management Administrator
Technical support was phenomenal when we were with MDY because we had more of a connection with the help desk....
Read full review of Micro Focus Content Manager »
Anonymous User
Director of quality assurance and testing at a insurance company
We actually have our tech support through a partner and work with them very closely. So far, so good. We haven't had...
Read full review of UFT (QTP) »
Anonymous User
Senior Security Analyst at a tech services company
Good.
Read full review of ArcSight »
Anonymous User
Test Architect at a engineering company
We didn't use it that much. It was a demo session set up especially for us.
Read full review of StormRunner Load »
Anonymous User
Senior IT Infrastructure Specialist at Nordea
We have not used tech support.
Read full review of SiteScope »
Mark Chase
Test Management Architect at a insurance company
I think like every company, they're changing the landscape. Support, in my experience, has been pretty good. There...
Read full review of Micro Focus ALM »
Anonymous User
Enterprise DevOps Leader, Program Manager at a media company
We hardly have incidents. There hasn't been much activity as compared to UFT. We will see how it goes in the future.
Read full review of UFT Pro (LeanFT) »
Anonymous User
Managing Director at Canberra Solutions Ltd
We have an HP on-site support contract, which is nice and easy.
Read full review of Micro Focus Service Manager »
Anonymous User
Backup Engineer at a manufacturing company
Customer Service: 8/10. Technical Support: 8.5/10.
Read full review of Micro Focus Data Protector »
Anonymous User
Systems Engineer at a tech services company
Customer Service: They used to respond in 24 to 48 hours, now it's longer, and when compared to SpiraTest, it's not...
Read full review of Quality Center »
Anonymous User
Technical and Functional Analyst at a financial services firm
It works fine at this moment. We had some problems before with the product. They understood that we were in trouble,...
Read full review of UFT (QTP) »
Anonymous User
Systems Management, Technical Specialist HP BSM/BAC at a financial services firm
We had a designated person with FlexCare. He was fair enough with the installation in general. I think we worked out...
Read full review of Operations Bridge »
Anonymous User
Principal engineer at a media company
We have a SaaS solution right now. At one point, we were on-premise. When we were on-premise, we had premier support,...
Read full review of Quality Center »
Anonymous User
Team Manager at a financial services firm
For such an experienced team as my mine, who have been working with the product for more than ten years, it is not...
Read full review of Micro Focus ALM »
Anonymous User
Senior Manager of System Security
Customer Service: Support can use vast improvements, but your technical account managers are great. No complaints...
Read full review of ArcSight »
Anonymous User
Automation specialist at a financial services firm
When support is dedicated, it works well.
Read full review of Micro Focus Service Manager »
Ramesh Viswanathan Iyer
Lead Performance Architect at a tech company
Customer Service: Good Technical Support: The level of customer service / technical support is satisfactory, with a...
Read full review of StormRunner Load »
Anonymous User
Software Quality Assurance Supervisor at a Consumer Goods
I've not had to use HPE tech support for LeanFT.
Read full review of UFT Pro (LeanFT) »
Anonymous User
IT Adminstrator at a manufacturing company
Technical support is OK. They helped me with exporting our internal database. They responded to me within a...
Read full review of Micro Focus Data Protector »
Anonymous User
Sr. Application Development Specialist: Service Manager at a health, wellness and fitness company
For most of the Tech Support I'm the guy to ask. When we do ask questions we have to ask questions of HPE, and...
Read full review of Micro Focus Service Manager »
Stefan Sevasta
Senior Systems Administrator at a comms service provider
Customer Service: In my experience, the customer service was very good and helpful. Technical Support: Technical...
Read full review of Micro Focus Data Protector »
Anonymous User
QA Manager and Manager Systems Test at a renewables & environment company
Customer Service: Our vendor is 10/10, but HP is 7/10. Technical Support: Our vendor is 10/10, but HP is 8/10.
Read full review of Quality Center »
Anonymous User
Team Manager at a financial services firm
For such an experienced team as mine, who have been with the product for over ten years, sometimes working with...
Read full review of Performance Center »

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Technical Support

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