Compare FireEye vs Micro Focus | IT Central Station

FireEye Based on 29 reviews.	Micro Focus Based on 910 reviews.
Top Comparisons
ArcSight vs. FireEye Helix Compared 7% of the time.	FireEye Helix vs. ArcSight Compared 0% of the time.
Overview
Information Not Available	Micro Focus International plc is a multinational software and information technology business based in Newbury, Berkshire, England. The firm provides software and consultancy services for clients updating legacy systems to more modern platforms. The Company is listed on the London Stock Exchange and is a constituent of the FTSE 250 Index. It was renamed Micro Focus Group in 1983. On June 2008 the company acquired the Israeli NASDAQ listed software company NetManage for US$73.3 million.
Sample Customers
FireEye Email Security: Northshore Utility District, Luz Technologies, Air Academy Federal Credit Union, Bank Gutmann, Bank of Thailand, Penn State Health Milton S. Hershey Medical Center, State of Missouri, City and County of San Francisco, Denver Public Schools, Vodafone, Go Auto, Stater Bros. Market FireEye Helix: Police Bank, Verisk Analytics, Teck Resources	ArcSight: Lake Health, U.S. Department of Health and Human Services, Bank AlJazira, Banca Intesa, and Obrela. NetIQ Sentinel: Faysal Bank, GaVI, Handelsbanken, ISC Mªnster, Lambeth Council, Swisscard, The Municipality of Siena, Tukes, University of Dayton, University of the Sunshine Coast Interset: Accuvant, Splunk Inc., NuTech, Box, rSolutions, Voodoo Technology Limited GWAVA: SVG Strassenverkehrs-Genossenschaft Wªrttemberg eG, ELO Digital Office GmbH, Grafisch Lyceum Utrecht, Deutscher Steuerberaterverband (DStV), Investment Savings Bank of Pennsylvania, Gwinnett Health System, Long Island Rail Road, Wisconsin Historical Society, South Texas Nuclear Facility, Northwestern Michigan College, Carilion Health System, North Memorial Medical Center
Popular Solutions
FireEye Network Security 13 reviews FireEye Endpoint Security 5 reviews FireEye iSIGHT Threat Intelligence 1 reviews	Micro Focus ALM Octane 11 reviews Vertica 11 reviews ArcSight 10 reviews
Top Industries
Software R&D Company 23% Financial Services Firm 12% Comms Service Provider 10% Media Company 8%	Software R&D Company 33% Comms Service Provider 12% Financial Services Firm 10% Government 6%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Hubert Luberek
Information Technology Security Architect at a financial services firm
What is our primary use case?
We use this solution to enhance our internal defense system, protecting us against…
Read full review of FireEye Endpoint Security »
Azadur Sarker
Deputy Manager at a tech services company
How has it helped my organization?
Our end users like this solution. If any there's anything malicious or weird that…
Read full review of FireEye iSIGHT Threat Intelligence »
Anonymous User
CEO at a tech services company
What is our primary use case?
We are using the file security scanner. The solution is used to monitor network traffic…
Read full review of FireEye Network Security »

Review 1 of 3

Caroline Gitonga
Presales Consultant at Oracle
What is our primary use case?
Consolidate the testing process, centralised reporting, ease of analytics on metrics,…
Read full review of Micro Focus ALM »
Victor Horescu
General Manager at iQST
How has it helped my organization?
The automation has helped to improve my organization.
What is most valuable?
…
Read full review of AccuRev »
CeciliaPretorius
Technical Specialist in Laboratory at a consultancy
What is our primary use case?
We mainly use this solution for document management and record keeping.
What is most
…
Read full review of Micro Focus Vibe »
Anonymous User
Infrastructure Team Lead at a tech services company
How has it helped my organization?
It increased the customer satisfaction for the usage of my smart apps, and it…
Read full review of AppPulse Suite »
Anonymous User
Manager at a consultancy
What is most valuable?
The fact that it allows users to test on real mobile devices instead of emulators is something…
Read full review of Mobile Center »

Review 1 of 5

Customer Service

Azadur Sarker
Deputy Manager at a tech services company
I would rate their technical support a seven out of ten.
Read full review of FireEye iSIGHT Threat Intelligence »
Hubert Luberek
Information Technology Security Architect at a financial services firm
This solution needs stronger support in Eastern Europe because of the time difference between, for example, Poland...
Read full review of FireEye Endpoint Security »
SaladinEffendi
Head of IT Division at PT Bank Mandiri (Persero) Tbk.
Customer service and technical support could use some enhancement. On a scale from 1 to 10, it is between six and...
Read full review of FireEye Network Security »
Jitu Mani Das
Information Security Manager at a tech services company
Great support, a well technology-minded guy with a proactive and ready-to-resolve easy attitude.
Read full review of FireEye Endpoint Security »
Anonymous User
Deputy Assistant Secretary
The support from the company has been wonderful. Any time we've had any issues they responded.
Read full review of FireEye Network Security »
Anonymous User
Executive Officer at a tech services company
We have our technical teams who can do PoCs. Also, our local vendor can support us.
Read full review of FireEye Endpoint Security »
Anonymous User
Sr. Network Engineer at a tech services company
Customer Service: 9/10. Technical Support: 10/10.
Read full review of FireEye Network Security »
Ala Khalil
PreSales Director at a tech services company
We have our own qualified tech support team, and we do not find a need for the tech support from FireEye IT.
Read full review of FireEye Network Security »
Technicalconsult568
Technical Consultant at MCS
They have a strong technical support.
Read full review of FireEye Endpoint Security »
Anonymous User
NetworkEngineer informaton security at a tech services company
Customer Service: It's very good. Technical Support: It's very good.
Read full review of FireEye Network Security »
Anonymous User
Senior Network Security Analyst at a manufacturing company
Customer Service: 8/10. Technical Support: 8/10.
Read full review of FireEye Network Security »
Anonymous User
System Engineer at a tech services company
Their technical support is very good and responsive.
Read full review of FireEye Network Security »
SenITCOn45
IT Senior Consultant at a manufacturing company
Technical support is good. They respond well, and if we send them software that we think is suspicious then they...
Read full review of FireEye Network Security »
Anonymous User
CEO at a tech services company
The technical support personnel for the FireEye platform has been very responsive, which is a critical factor when...
Read full review of FireEye Network Security »
Anonymous User
Security Analyst at a financial services firm
We receive our technical support through a third-party. Directly with FireEye, I'm not sure about technical support.
Read full review of FireEye Network Security »
Anonymous User
Security Engineer at Tenece Professional Services
I rate it eight out of 10.
Read full review of FireEye Network Security »

Review 1 of 16

Veli-Matti Luotonen
Senior Consultant - IAM / Security at a tech consulting company
Customer Service: 7/10. Technical Support: 9/10.
Read full review of NetIQ Identity Manager »
Victor Horescu
General Manager at iQST
Technical support is good. On a scale of one to ten, I would give them eight. For simple questions, they are quite...
Read full review of AccuRev »
Ahmed Naguib, Ccie Voice
Cyber Security Manager at Malomatia
We're not completely satisfied with technical support. It's an area the solution could improve.
Read full review of ArcSight Analytics »
Rakesh Kanojia
Senior Technical Pre-Sales Consultant / Project Manager (BSM) at a tech services company
Good.
Read full review of Universal CMDB »
Rami Chiha
Operational database administrator at a healthcare company
9/10
Read full review of Micro Focus Data Protector »
Anonymous User
Enterprise DevOps Leader, Program Manager at a media company
6-7/10 as there have been at least a couple of examples where it took a lot of time because we have to go back and...
Read full review of UFT (QTP) »
Anonymous User
Sr Solution Architect/OSS at Etisalat
We have to give a lot of feedback to level 1 support so they can understand what the problem is. Our requests then go...
Read full review of Micro Focus Network Node Manager »
Anonymous User
Principal, Enterprise Applications at a tech services company
Depending on where you land, if you get stuck in generic level-two support, then it’s quite uninspiring – that’s...
Read full review of Operations Bridge »
Ola Zaher
Infrastructure Section Head at citystars Properties
Their technical support is good. When we wanted to change our partner and to have the support from another partner,...
Read full review of Micro Focus Data Protector »
Anonymous User
Product Specialist Security Solutions at a tech services company
We barely used the technical support assistance except for licensing. The times when we did use it, they were very good.
Read full review of ArcSight »
Belgin Wolard
Sr. Test Automation Engineer
In terms of technical support, I usually get solutions to my issues. I did not have any issues to call technical...
Read full review of Micro Focus ALM »
Anonymous User
Infrastructure Architect at a comms service provider
The technical support was pretty good from HPE; better than usual. They're not bad. It was more on the development...
Read full review of Micro Focus Data Protector »
Anonymous User
Test consultant at a tech services company
I'm more happy with the SaaS support for the HR manager and ALM than with the off-premises support, that I have to so...
Read full review of UFT (QTP) »
Anonymous User
Senior Vice President Data at Adform
I haven’t used technical support, but the IT colleagues definitely have. I think they are rather happy with it. I...
Read full review of Vertica »
Anonymous User
Technical Support & Enterprise Security Operations Manager at a comms service provider
System integrated support is there, but we haven't had any need to contact HP support. We will soon, though, because...
Read full review of ArcSight »
Anonymous User
Head of Architect at a government
We have used the technical support and we have quite a lot of HPA people in place on site trying to help us solve...
Read full review of Micro Focus Service Manager »
Anonymous User
VRM - Venue Results Manager at a sports company
Customer Service: 10/10 Technical Support: 10/10
Read full review of Micro Focus Service Test »
Anonymous User
Vertica Support Engineer at a media company
I would give technical support 8 out of 10. They have been responsive, professional and knowledgeable.
Read full review of Vertica »
Anonymous User
Test Manager
On a scale of one to 10: five.
Read full review of Quality Center »
Anonymous User
Snr System Specialist at Tieto finland
We have excellent support. We have a nominated a person from HPE who always takes our cases. He knows our environment...
Read full review of Micro Focus Network Node Manager »
Anonymous User
Manager at a consultancy
For us, it's been good, but we have an enterprise license agreement. We buy a ton of products, so they're always very...
Read full review of Mobile Center »
Anonymous User
Test Community Manager at Orange
I'm disappointed with the support as they're not reactive enough. They don't know the product very well, and to have...
Read full review of Micro Focus ALM »
Anonymous User
Senior manager IT at a transportation company
We've used it multiple times. One of the reasons is the SAP tab. There is this plug-in that connects with SAP, and...
Read full review of Micro Focus ALM »
Anonymous User
Sr. QA Engineer at a retailer
Customer Service: 6/10 Technical Support: 8/10
Read full review of UFT (QTP) »
Anonymous User
Testing Center Manager at Groupement des Mousquetaires
Technical support depends; frequently, it's not very responsive in resolving our problem, but engineers handle it too...
Read full review of Micro Focus ALM »
Anonymous User
Sr. SDET (Framework Architect) at a retailer
Customer Service: The customer service is prompt. Technical Support: The technical support do not answer the...
Read full review of UFT (QTP) »
Anonymous User
Backup & Recovery specialist at a manufacturing company
Once a solution is provided, it works and is OK, but it takes ages to get to that point, mainly due to the fact that...
Read full review of Micro Focus Data Protector »
Anonymous User
Consultant at a construction company
We have an external colleague, who is part of an activation company. He helps us use this solution. We are satisfied...
Read full review of Operations Orchestration »
Anonymous User
Corporate IT Manager at a media company
HP moved the support and, with it, any faith of any resolution to most tickets. It takes days to get something solved...
Read full review of Micro Focus Data Protector »
Anonymous User
Senior Test Engineer
Customer Service: Customer support is good, and the turnaround time for requests is very fast. Also, they have...
Read full review of LoadRunner »

Review 1 of 30

Technical Support

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FireEye vs Micro Focus

What is our primary use case?

How has it helped my organization?

What is our primary use case?

What is our primary use case?

How has it helped my organization?

What is most valuable?

What is our primary use case?

What is most

How has it helped my organization?

What is most valuable?