Compare FireEye vs Palo Alto Networks

FireEye Based on 29 reviews.	Palo Alto Networks Based on 99 reviews.
Top Comparisons
Palo Alto Networks WildFire vs. FireEye Network Security Compared 18% of the time. SECDO Platform vs. FireEye Endpoint Security Compared 1% of the time. Palo Alto AutoFocus vs. FireEye iSIGHT Threat Intelligence Compared 2% of the time.	FireEye Network Security vs. Palo Alto Networks WildFire Compared 4% of the time. FireEye Endpoint Security vs. SECDO Platform Compared 1% of the time.
Sample Customers
FireEye Network Security: FFRDC, Finansbank, Japan Advanced Institute of Science and Technology, Investis, Kelsey-Seybold Clinic, Bank of Thailand, City of Miramar, Citizens National Bank, D-Wave Systems FireEye iSIGHT Threat Intelligence: The Blackstone Group FireEye Helix: Police Bank, Verisk Analytics, Teck Resources	Palo Alto Networks WildFire: Novamedia, Nexon Asia Pacific, Lenovo, Samsonite, IOOF, Sinogrid, SanDisk Corporation Palo Alto Networks VM-Series: Warren Rogers Associates SECDO Platform : Valley National Bank, IDT Corporation Palo Alto AutoFocus: Telkom Indonesia
Popular Solutions
FireEye Network Security 13 reviews FireEye Endpoint Security 5 reviews FireEye iSIGHT Threat Intelligence 1 reviews	Palo Alto NG Firewalls 18 reviews Palo Alto Networks VM-Series 12 reviews Palo Alto Networks Traps 11 reviews
Top Industries
Software R&D Company 24% Financial Services Firm 12% Comms Service Provider 10% Media Company 8%	Software R&D Company 29% Comms Service Provider 13% Media Company 7% Manufacturing Company 6%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Azadur Sarker
Deputy Manager at a tech services company
How has it helped my organization?
Our end users like this solution. If any there's anything malicious or weird that…
Read full review of FireEye iSIGHT Threat Intelligence »
Hubert Luberek
Information Technology Security Architect at a financial services firm
What is our primary use case?
We use this solution to enhance our internal defense system, protecting us against…
Read full review of FireEye Endpoint Security »
Anonymous User
CEO at a tech services company
What is our primary use case?
We are using the file security scanner. The solution is used to monitor network traffic…
Read full review of FireEye Network Security »

Review 1 of 3

Girish Vyas
Architect - Cloud Serviced at a comms service provider
What is our primary use case?
This is a CASB product that we use to protect data that is in the cloud. We work with…
Read full review of Palo Alto Networks Prisma SaaS »
Luke Teeters
Lead IT Security Analyst at a mining and metals company
What is our primary use case?
We use it for primary endpoint protection.
How has it helped my organization?
Its…
Read full review of Palo Alto Networks Traps »
ArfanArshad
Deputy manager IT at Hyundai Nishad
What is our primary use case?
We operate in the automotive industry. Internally we work with computing and networking…
Read full review of Palo Alto URL Filtering PAN-DB »
Sakher Najdawi
Head of IT Department at a logistics company
What is our primary use case?
This is a solution that we implement for our customers. It allows our customers to…
Read full review of Palo Alto Networks Panorama »
Prismaccess677
Director at a tech services company
What is our primary use case?
Most of our customers here in Egypt are looking for how to manage their boxes in simple…
Read full review of Palo Alto Networks Prisma Access »

Review 1 of 5

Customer Service

Azadur Sarker
Deputy Manager at a tech services company
I would rate their technical support a seven out of ten.
Read full review of FireEye iSIGHT Threat Intelligence »
SaladinEffendi
Head of IT Division at PT Bank Mandiri (Persero) Tbk.
Customer service and technical support could use some enhancement. On a scale from 1 to 10, it is between six and...
Read full review of FireEye Network Security »
Jitu Mani Das
Information Security Manager at a tech services company
Great support, a well technology-minded guy with a proactive and ready-to-resolve easy attitude.
Read full review of FireEye Endpoint Security »
Hubert Luberek
Information Technology Security Architect at a financial services firm
This solution needs stronger support in Eastern Europe because of the time difference between, for example, Poland...
Read full review of FireEye Endpoint Security »
Technicalconsult568
Technical Consultant at MCS
They have a strong technical support.
Read full review of FireEye Endpoint Security »
Anonymous User
CEO at a tech services company
The technical support personnel for the FireEye platform has been very responsive, which is a critical factor when...
Read full review of FireEye Network Security »
Ala Khalil
PreSales Director at a tech services company
We have our own qualified tech support team, and we do not find a need for the tech support from FireEye IT.
Read full review of FireEye Network Security »
Anonymous User
Security Analyst at a financial services firm
We receive our technical support through a third-party. Directly with FireEye, I'm not sure about technical support.
Read full review of FireEye Network Security »
Anonymous User
NetworkEngineer informaton security at a tech services company
Customer Service: It's very good. Technical Support: It's very good.
Read full review of FireEye Network Security »
Anonymous User
Deputy Assistant Secretary
The support from the company has been wonderful. Any time we've had any issues they responded.
Read full review of FireEye Network Security »
Anonymous User
Security Engineer at Tenece Professional Services
I rate it eight out of 10.
Read full review of FireEye Network Security »
Anonymous User
Sr. Network Engineer at a tech services company
Customer Service: 9/10. Technical Support: 10/10.
Read full review of FireEye Network Security »
Anonymous User
System Engineer at a tech services company
Their technical support is very good and responsive.
Read full review of FireEye Network Security »
Anonymous User
Senior Network Security Analyst at a manufacturing company
Customer Service: 8/10. Technical Support: 8/10.
Read full review of FireEye Network Security »
Anonymous User
Executive Officer at a tech services company
We have our technical teams who can do PoCs. Also, our local vendor can support us.
Read full review of FireEye Endpoint Security »
SenITCOn45
IT Senior Consultant at a manufacturing company
Technical support is good. They respond well, and if we send them software that we think is suspicious then they...
Read full review of FireEye Network Security »

Review 1 of 16

Rene Ortega
System Engineer at a tech consulting company
I have not had to call the technical support yet, which makes me very happy. Their pre-sale team, who assisted us...
Read full review of Palo Alto Networks VM-Series »
Bachir Elsitt
Network Security Engineer at Data Consult
Technical support in Cisco is better than Palo Alto. In Cisco, you can directly talk to the top engineers.
Read full review of Palo Alto NG Firewalls »
Jean Maurice Prosper
Chief Executive Officer at a tech services company
It's a long wait time, although sometimes it's been quicker to get them. Occasionally, the type of answers provided...
Read full review of Palo Alto NG Firewalls »
Bruce Bennett
Sr. Systems Analyst at a manufacturing company
Technical support with Palo Alto has been very good and responsive.
Read full review of Palo Alto Networks Panorama »
Manuel Keller
Managing Consultant at a tech services company
Customer Service: Perfect. Technical Support: Real experts.
Read full review of Palo Alto Networks Traps »
Sachin Sheth
Director of Cloud Security at a tech services company
We have hardly any issues. We have had some patches of data needing some help, but that was it, and the technical...
Read full review of Palo Alto Networks VM-Series »
Azadur Sarker
Deputy Manager at a tech services company
Technical support is excellent, I would rate it a 10/10.
Read full review of Palo Alto Networks WildFire »
EmreBektas
Senior Technical Consultant at Exclusive GRP
I am the customer's technical support. If a customer has issues, they would call me.
Read full review of Palo Alto NG Firewalls »
Pradeep Kurra
Cloud Practice Engineer at a tech services company
It depends on the person you get on the call from technical support, but many times I have gotten good people on the...
Read full review of Palo Alto Networks VM-Series »
SHAIKAHMED
Head Of Information Security at SAUDI PARAMOUNT COMPUTER SYSTEMS
For me, Palo Alto Threat Prevention customer support is very good. I am happy with the technical support from Palo Alto.
Read full review of Palo Alto Threat Prevention »
Anonymous User
Senior Systems Administrator/Network Engineer at a retailer
Customer Service: Customer service is excellent. Their support is top-tier for sure. Technical Support: Technical...
Read full review of Palo Alto Networks WildFire »
Anonymous User
Partner at a tech services company
We have had that many problems, so we haven't had to engage with their tech support.
Read full review of Palo Alto NG Firewalls »
Anonymous User
Vice President, Technical Operations & Security at a tech vendor
Technical support is very knowledgeable. We generally have access to people pretty high up and they’re a small...
Read full review of Evident »
Engineerinfosec67
Senior Information Security Engineer at Westcon
I am impressed by the customer service. The Palo Alto software is a good, fast and it is easy and quick to find a...
Read full review of Palo Alto Networks Panorama »
Anonymous User
System Administrator at DeepMap
The technical support is really good. It is usually one phone call to get everything done if we are having an issue.
Read full review of Palo Alto Networks VM-Series »
Mohamed Sharaf
Security Consultant
The technical support is good, but it can be better. I will rate the customer service eight out of ten.
Read full review of Palo Alto Networks Panorama »
Anonymous User
IT Security at a comms service provider
I’ve had to contact technical support a couple times and have always received a very prompt and thorough response.
Read full review of Evident »
Anonymous User
Network Architect at a media company
The technical support is pretty good. We do have a resident engineer from Palo Alto who sits right next to me.
Read full review of Palo Alto Networks Panorama »
Anonymous User
Senior Consultant at a financial services firm
The technical support has been awesome.
Read full review of Palo Alto Networks Panorama »
Anonymous User
Security Consultant at a tech services company
I would not say that technical support is bad, but it's not that good. It could be better. Basically, they don't...
Read full review of Palo Alto Networks Traps »
Anonymous User
General Manager at a tech services company
In Africa, the technical support is probably not as good as in Europe and the USA because it's a specific premium...
Read full review of Palo Alto Threat Prevention »
Saidatta HIndlekar
Manager Information Technology at Avendus Capital Pvt. Ltd
Technical support is good but people need better knowledge of that particular product. I don't think it's well-known...
Read full review of Palo Alto Networks Traps »
Anonymous User
Sales Engineer at a wholesaler/distributor
I contacted technical support a lot of times. Most of the time, they were pretty good, but sometimes technical...
Read full review of Palo Alto NG Firewalls »
Rinto Anto
Module Lead
Their support is very good. For some features, which I don't know. I used to address these with the technical guys....
Read full review of Palo Alto Threat Prevention »
Amjad Khan
Information Technology Manager at a hospitality company
In this region, I find there are not many good engineers available for Traps. The one guy who specializes in the work...
Read full review of Palo Alto Networks Traps »
Prismaccess677
Director at a tech services company
We don't usually need technical support. My company is certified to provide the Tier 1 support for Palo Alto here in...
Read full review of Palo Alto Networks Prisma Access »
Anonymous User
Network Systems Manager
Customer Service: Customer service is very friendly and responsive to any request. Technical Support: I have found...
Read full review of Palo Alto Networks WildFire »
Vishal Goorye
Network Security Engineer at Mauritius Telecom
Technical support is okay, but we have an issue here in terms of local support and company support. Palo Alto doesn't...
Read full review of Palo Alto Threat Prevention »
Anonymous User
Information Security Specialist at a comms service provider
Palo Alto's technical support is very good.
Read full review of Palo Alto Threat Prevention »
Amer Alkatheri
Senior Security Engineer at a government
Technical support is okay. I'd give it a 60% rating in terms of its effectiveness. Sometimes they are too slow to...
Read full review of Palo Alto Networks Panorama »

Review 1 of 30

Technical Support

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FireEye vs Palo Alto Networks

How has it helped my organization?

What is our primary use case?

What is our primary use case?

What is our primary use case?

What is our primary use case?

How has it helped my organization?

What is our primary use case?

What is our primary use case?

What is our primary use case?