Compare FireEye vs Palo Alto Networks

FireEye Based on 13 reviews.	Palo Alto Networks Based on 35 reviews.
Sample Customers
FireEye Network Security: FFRDC, Finansbank, Japan Advanced Institute of Science and Technology, Investis, Kelsey-Seybold Clinic, Bank of Thailand, City of Miramar, Citizens National Bank, D-Wave Systems FireEye iSIGHT Threat Intelligence: The Blackstone Group	Palo Alto Networks WildFire: Novamedia, Nexon Asia Pacific, Lenovo, Samsonite, IOOF, Sinogrid, SanDisk Corporation Palo Alto Networks VM-Series: Warren Rogers Associates Palo Alto AutoFocus: Telkom Indonesia
Popular Solutions
FireEye Network Security 3 reviews	Palo Alto Networks WildFire 9 reviews Evident.io 5 reviews Palo Alto Networks VM-Series 5 reviews
Top Comparisons
Palo Alto Networks WildFire vs. FireEye Network Security Compared 18% of the time. Recorded Future vs. FireEye iSIGHT Threat Intelligence Compared 36% of the time.	Fortinet FortiGate vs. Palo Alto Networks WildFire Compared 31% of the time. Fortinet FortiGate vs. Palo Alto Networks VM-Series Compared 26% of the time. Trend Micro Deep Discovery Inspector vs. Palo Alto AutoFocus Compared 16% of the time.
Top Industries
Financial Services Firm 22% Comms Service Provider 12% Healthcare Company 7% Non Tech Company 5%	Financial Services Firm 18% Comms Service Provider 12% Manufacturing Company 9% Healthcare Company 6%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anonymous User
Senior Network Security Engineer at a tech services company
What is most valuable?: Simplified Alert Dashboard is straightforward to navigate. • What needs improvement?: ...
Read full review of FireEye Network Security »

Review 1 of 1

Bruce Bennett
Sr. Systems Analyst at a manufacturing company
What is our primary use case?: We are not using it for the general population, just for a select group of users in...
Read full review of Palo Alto URL Filtering PAN-DB »
Bruce Bennett
Sr. Systems Analyst at a manufacturing company
What is most valuable?: Panorama: Provides a central management capability for all of the firewalls. It has the...
Read full review of Palo Alto Networks Panorama »
Manuel Keller
Managing Consultant at a tech services company
What is most valuable?: The level of security I get for my endpoints and servers is extremely valuable. • How...
Read full review of Palo Alto Networks Traps »
Christian Amaya
Support Engineer & IT Professional at SISAP
What is our primary use case?: For this VM in particular, it is microsegmentation which is used for implementing...
Read full review of Palo Alto Networks VM-Series »
Rinto Anto
Module Lead
What is most valuable?: Its Wi-Fi feature actually attracted me a lot. Also, sandboxing can be done. • How has...
Read full review of Palo Alto Threat Prevention »

Review 1 of 5

Customer Service

NwkEngInfoSec434
NetworkEngineer informaton security at a tech services company
Customer Service: It's very good. Technical Support: It's very good.
Read full review of FireEye Network Security »
Adnan Ahmad
Sr. Network Engineer at a tech services company
Customer Service: 9/10. Technical Support: 10/10.
Read full review of FireEye Network Security »
Anonymous User
Senior Network Security Analyst at a manufacturing company
Customer Service: 8/10. Technical Support: 8/10.
Read full review of FireEye Network Security »
Ala Khalil
PreSales Director at a tech services company
We have our own qualified tech support team, and we do not find a need for the tech support from FireEye IT.
Read full review of FireEye Network Security »
Anonymous User
Senior Network Security Engineer at a tech services company
I rate it eight out of 10.
Read full review of FireEye Network Security »

Review 1 of 5

Rene Ortega
System Engineer at a tech consulting company
I have not had to call the technical support yet, which makes me very happy. Their pre-sale team, who assisted us...
Read full review of Palo Alto Networks VM-Series »
Bachir Elsitt
Network Security Engineer at Data Consult
Technical support in Cisco is better than Palo Alto. In Cisco, you can directly talk to the top engineers.
Read full review of Palo Alto Networks Next-Generation Firewall »
Manuel Keller
Managing Consultant at a tech services company
Customer Service: Perfect. Technical Support: Real experts.
Read full review of Palo Alto Networks Traps »
Azadur Sarker
Deputy Manager at a tech services company
Technical support is excellent, I would rate it a 10/10.
Read full review of Palo Alto Networks WildFire »
Bruce Bennett
Sr. Systems Analyst at a manufacturing company
Technical support with Palo Alto has been very good and responsive.
Read full review of Palo Alto Networks Panorama »
Kyle McAuliffe
Sr. Systems Administrator at a software R&D company
Mainly it's been feature requests or maybe issues with documentation. In reaching out to them, they are very prompt...
Read full review of Evident.io »
Christian Amaya
Support Engineer & IT Professional at SISAP
The technical support is extremely good. They are a 10 out of 10, not only because of their fast response time, but...
Read full review of Palo Alto Networks VM-Series »
Girish Vyas
Architect - Cloud Serviced at a comms service provider
Customer Service: If it is Arrow support, it's pathetic. I wouldn't recommend them. However, if you go directly with...
Read full review of Palo Alto Networks WildFire »
Dan Rabinowitz
Director of Infrastructure at Arcadia
Technical support is good.
Read full review of Palo Alto Networks VM-Series »
Adao Costa
Managing Partner
I would rate the customer service as 10 out of 10: great. I would rate the technical support as 10 out of 10: very...
Read full review of Palo Alto Networks VM-Series »
Bachir Elsitt
Network Security Engineer at Data Consult
They provide a medium level of technical support.
Read full review of Palo Alto Networks WildFire »
Kyle McAuliffe
Sr. Systems Administrator at a software R&D company
They're knowledgeable and proactive. I opened a ticket and heard back almost immediately from triage. I was put in...
Read full review of Evident.io »
Anonymous User
Head, Information Technology at a construction company
I don't believe we have used any support directly from Palo Alto itself because we bought it through a local...
Read full review of Palo Alto Networks Next-Generation Firewall »
LuisFuentes
Senior Systems Administrator/Network Engineer at a retailer
Customer Service: Customer service is excellent. Their support is top-tier for sure. Technical Support: Technical...
Read full review of Palo Alto Networks WildFire »
Rinto Anto
Module Lead
Their support is very good. For some features, which I don't know. I used to address these with the technical guys....
Read full review of Palo Alto Threat Prevention »
Anonymous User
Sr. Manager Information Security at a software R&D company
I emailed them once to open a case. I would give technical support a rating of 10/10.
Read full review of Evident.io »
Anonymous User
Network Systems Manager
Customer Service: Customer service is very friendly and responsive to any request. Technical Support: I have found...
Read full review of Palo Alto Networks WildFire »
Anonymous User
Chief Information Security Officer at a financial services firm
Customer Service: Great when I was at a large company but average or less than average at a small company. Technical...
Read full review of Palo Alto Networks WildFire »
Harish Gupta
Head Of Operations
I have not had issues with technical support of this solution.
Read full review of Palo Alto Networks WildFire »
Brent Addis
Senior Network and Security Engineer
Technical support is fine. We have never needed to contact them regarding WildFire.
Read full review of Palo Alto Networks WildFire »
Anonymous User
Vice President, Technical Operations & Security at a tech vendor
Technical support is very knowledgeable. We generally have access to people pretty high up and they’re a small...
Read full review of Evident.io »
Anonymous User
IT Security at a comms service provider
I’ve had to contact technical support a couple times and have always received a very prompt and thorough response.
Read full review of Evident.io »
SridharSingh
Associate Director at a tech services company
We used tech support to help us implement the product initially.
Read full review of Palo Alto Networks WildFire »
reviewer658821
Technical Lead Infrastructure at a healthcare company
It is very good. I have not actually called their support line, because we have a direct contact to a senior engineer...
Read full review of Palo Alto Networks VM-Series »
Anonymous User
Supervisor Architecture & Infrastructure Platform Delivery at a recruiting/HR firm
I thought the follow-up was good and communication was fine, but it doesn’t seem like it is any better than most...
Read full review of Evident.io »
Anonymous User
Sr. Network Engineer at a tech services company
I have never accessed PAN (Palo Alto Networks) technical support regarding this feature.
Read full review of Palo Alto Networks WildFire »
Anonymous User
IT Security Engineer at a tech services company
Customer Service: Both customer server and technical support are very good. Technical Support: In our case, before we...
Read full review of Palo Alto Networks WildFire »
Net32SysAd92
Network System Administrator at a government
Their technical support is outstanding and top-notch.
Read full review of Palo Alto Networks WildFire »

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Technical Support

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