Compare FireEye vs Palo Alto Networks

FireEye Based on 14 reviews.	Palo Alto Networks Based on 49 reviews.
Sample Customers
FireEye Network Security: FFRDC, Finansbank, Japan Advanced Institute of Science and Technology, Investis, Kelsey-Seybold Clinic, Bank of Thailand, City of Miramar, Citizens National Bank, D-Wave Systems FireEye iSIGHT Threat Intelligence: The Blackstone Group	Palo Alto Networks WildFire: Novamedia, Nexon Asia Pacific, Lenovo, Samsonite, IOOF, Sinogrid, SanDisk Corporation Palo Alto Networks VM-Series: Warren Rogers Associates Palo Alto AutoFocus: Telkom Indonesia
Popular Solutions
FireEye Network Security 3 reviews FireEye Endpoint Security 1 reviews	Palo Alto Networks VM-Series 12 reviews Palo Alto Networks WildFire 9 reviews Palo Alto Networks Traps 6 reviews
Top Comparisons
Palo Alto Networks WildFire vs. FireEye Network Security Compared 18% of the time. Recorded Future vs. FireEye iSIGHT Threat Intelligence Compared 36% of the time.	Fortinet FortiGate vs. Palo Alto Networks WildFire Compared 31% of the time. Fortinet FortiGate vs. Palo Alto Networks VM-Series Compared 26% of the time. Trend Micro Deep Discovery Inspector vs. Palo Alto AutoFocus Compared 19% of the time.
Top Industries
Financial Services Firm 36% Healthcare Company 8% Insurance Company 7% Energy/Utilities Company 7%	Financial Services Firm 14% Comms Service Provider 14% Manufacturing Company 8% Healthcare Company 7%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Jitu Mani Das
Information Security Manager at a tech services company
What is our primary use case?
We moved on to FireEye HX as an endpoint solution. Mainly, this is the next-generation…
Read full review of FireEye Endpoint Security »
Anonymous User
Security Engineer at a tech services company
What is most valuable?
Simplified Alert Dashboard is straightforward to navigate.
What needs improvement?
1.…
Read full review of FireEye Network Security »

Review 1 of 2

Johan Botha
General Manager at a tech services company
What is our primary use case?
We are resellers of this solution so we facilitate technical services to our clients. We…
Read full review of Palo Alto Threat Prevention »
Anonymous User
Head, Information Technology at a construction company
What is our primary use case?
It is our main firewall. It has performed well. It meets our expectations.
What is
…
Read full review of Palo Alto NG Firewalls »
Bruce Bennett
Sr. Systems Analyst at a manufacturing company
What is most valuable?
Panorama: Provides a central management capability for all of the firewalls. It has the ability…
Read full review of Palo Alto Networks Panorama »
SridharSingh
Associate Director at a tech services company
What is our primary use case?
My primary use case of this solution is on-frame and in-cloud security of the…
Read full review of Palo Alto Networks WildFire »
Anonymous User
Supervisor Architecture & Infrastructure Platform Delivery at a recruiting/HR firm
What is our primary use case?
The primary use case is to secure our Amazon Web Services (AWS) accounts. We use it to…
Read full review of Evident »

Review 1 of 5

Customer Service

NwkEngInfoSec434
NetworkEngineer informaton security at a tech services company
Customer Service: It's very good. Technical Support: It's very good.
Read full review of FireEye Network Security »
Jitu Mani Das
Information Security Manager at a tech services company
Great support, a well technology-minded guy with a proactive and ready-to-resolve easy attitude.
Read full review of FireEye Endpoint Security »
Adnan Ahmad
Sr. Network Engineer at a tech services company
Customer Service: 9/10. Technical Support: 10/10.
Read full review of FireEye Network Security »
Anonymous User
Senior Network Security Analyst at a manufacturing company
Customer Service: 8/10. Technical Support: 8/10.
Read full review of FireEye Network Security »
Ala Khalil
PreSales Director at a tech services company
We have our own qualified tech support team, and we do not find a need for the tech support from FireEye IT.
Read full review of FireEye Network Security »
Anonymous User
Security Engineer at a tech services company
I rate it eight out of 10.
Read full review of FireEye Network Security »

Review 1 of 6

Omar Sánchez (Mr.Tech)
Information Security Advisor, CISO & CIO, Docutek Services at Docutek Services
The technical support is very good.
Read full review of Palo Alto Networks Traps »
LuisFuentes
Senior Systems Administrator/Network Engineer at a retailer
Customer Service: Customer service is excellent. Their support is top-tier for sure. Technical Support: Technical...
Read full review of Palo Alto Networks WildFire »
Bachir Elsitt
Network Security Engineer at Data Consult
Technical support in Cisco is better than Palo Alto. In Cisco, you can directly talk to the top engineers.
Read full review of Palo Alto NG Firewalls »
Christian Amaya
Support Engineer & IT Professional at SISAP
The technical support is extremely good. They are a 10 out of 10, not only because of their fast response time, but...
Read full review of Palo Alto Networks VM-Series »
Rob Haller
Security Engineer at US Acute Care Solutions
I would describe Palo Alto's technical support as audio waterboarding. They have the worst support, as a company,...
Read full review of Palo Alto Networks Traps »
Pradeep Kurra
Cloud Practice Engineer at a tech services company
It depends on the person you get on the call from technical support, but many times I have gotten good people on the...
Read full review of Palo Alto Networks VM-Series »
Rene Ortega
System Engineer at a tech consulting company
I have not had to call the technical support yet, which makes me very happy. Their pre-sale team, who assisted us...
Read full review of Palo Alto Networks VM-Series »
Kyle McAuliffe
Sr. Systems Administrator at a software R&D company
Mainly it's been feature requests or maybe issues with documentation. In reaching out to them, they are very prompt...
Read full review of Evident »
Girish Vyas
Architect - Cloud Serviced at a comms service provider
Customer Service: If it is Arrow support, it's pathetic. I wouldn't recommend them. However, if you go directly with...
Read full review of Palo Alto Networks WildFire »
Anonymous User
Head, Information Technology at a construction company
I don't believe we have used any support directly from Palo Alto itself because we bought it through a local...
Read full review of Palo Alto NG Firewalls »
Dan Rabinowitz
Director of Infrastructure at Arcadia
Technical support is good.
Read full review of Palo Alto Networks VM-Series »
Luke Teeters
Lead IT Security Analyst at a mining and metals company
The technical support has gotten better over the years. When they first started Traps, the support was overseas, and...
Read full review of Palo Alto Networks Traps »
Bruce Bennett
Sr. Systems Analyst at a manufacturing company
Technical support with Palo Alto has been very good and responsive.
Read full review of Palo Alto Networks Panorama »
Sachin Sheth
Director of Cloud Security at a tech services company
We have hardly any issues. We have had some patches of data needing some help, but that was it, and the technical...
Read full review of Palo Alto Networks VM-Series »
Adao Costa
Managing Partner
I would rate the customer service as 10 out of 10: great. I would rate the technical support as 10 out of 10: very...
Read full review of Palo Alto Networks VM-Series »
SridharSingh
Associate Director at a tech services company
We used tech support to help us implement the product initially.
Read full review of Palo Alto Networks WildFire »
Anonymous User
Vice President, Technical Operations & Security at a tech vendor
Technical support is very knowledgeable. We generally have access to people pretty high up and they’re a small...
Read full review of Evident »
Anonymous User
Information Security Officer at a government
Their technical support is very good.
Read full review of Palo Alto URL Filtering PAN-DB »
Anonymous User
System Administrator at DeepMap
The technical support is really good. It is usually one phone call to get everything done if we are having an issue.
Read full review of Palo Alto Networks VM-Series »
Pavan Tipirneni
Solution Architect at JM Family Enterprises
We have in-house experts and a good relationship with the Palo Alto technical support team.
Read full review of Palo Alto Networks VM-Series »
Anonymous User
Chief Information Security Officer at a financial services firm
Customer Service: Great when I was at a large company but average or less than average at a small company. Technical...
Read full review of Palo Alto Networks WildFire »
Amjad Khan
Information Technology Manager at a hospitality company
In this region, I find there are not many good engineers available for Traps. The one guy who specializes in the work...
Read full review of Palo Alto Networks Traps »
Anonymous User
IT Security at a comms service provider
I’ve had to contact technical support a couple times and have always received a very prompt and thorough response.
Read full review of Evident »
Net32SysAd92
Network System Administrator at a government
Their technical support is outstanding and top-notch.
Read full review of Palo Alto Networks WildFire »
Anonymous User
Sr. Network Engineer at a tech services company
I have never accessed PAN (Palo Alto Networks) technical support regarding this feature.
Read full review of Palo Alto Networks WildFire »
Rinto Anto
Module Lead
Their support is very good. For some features, which I don't know. I used to address these with the technical guys....
Read full review of Palo Alto Threat Prevention »
Harish Gupta
Head Of Operations
I have not had issues with technical support of this solution.
Read full review of Palo Alto Networks WildFire »
Anonymous User
IT Security Engineer at a tech services company
Customer Service: Both customer server and technical support are very good. Technical Support: In our case, before we...
Read full review of Palo Alto Networks WildFire »
Anonymous User
Sr. Manager Information Security at a software R&D company
I emailed them once to open a case. I would give technical support a rating of 10/10.
Read full review of Evident »
Anonymous User
Supervisor Architecture & Infrastructure Platform Delivery at a recruiting/HR firm
I thought the follow-up was good and communication was fine, but it doesn’t seem like it is any better than most...
Read full review of Evident »

Review 1 of 30

Technical Support

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FireEye vs Palo Alto Networks

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