Compare Rapid7 vs Trellix

Rapid7

Based on 149 reviews.

Trellix

Based on 282 reviews.

Latest Research

Buyer's Guide

Rapid7 InsightIDR vs. Trellix Helix

March 2024

Trellix Helix vs. Rapid7 InsightIDR

Updated: March 2024

Buyer's Guide

Rapid7 InsightIDR vs. Trellix ESM

March 2024

Rapid7 InsightIDR vs. Trellix ESM

Updated: March 2024

Sample Customers

Rapid7 InsightOps

Trimble Navigation Limited

Rapid7 InsightIDR

Liberty Wines, Pioneer Telephone, Visier

Rapid7 Penetration Testing Services

Motorola, Liberty wines, Kaman Corporation

Rapid7 MDR

Landmark Health, NISC, Resimac, Starr Companies

Trellix Endpoint Security

inHouseIT, Seagate Technology

Trellix ESM

San Francisco Police Credit Union, Wªstenrot Gruppe, Volusion, California Department of Corrections & Rehabilitation, Government of New Brunswick, State of Colorado, Macquarie Telecom, Texas Tech University Health Sciences Center, Cologne Bonn Airport

Trellix Helix

Police Bank, Verisk Analytics, Teck Resources

Trellix Active Response

Liquor Control Board of Ontario

Trellix Endpoint Detection and Response (EDR)

Sutherland Global Services

Trellix Endpoint Security (ENS)

Tech Resources Limited, Globe Telecom, Rizal Commercial Banking Corporation

Popular Solutions

Rapid7 InsightVM

27 reviews

Rapid7 InsightIDR

17 reviews

Rapid7 Metasploit

10 reviews

Trellix Endpoint Security

20 reviews

Trellix Endpoint Security (ENS)

29 reviews

Trellix Network Detection and Response

5 reviews

Top Industries

Educational Organization

19%

Computer Software Company

14%

Financial Services Firm

Comms Service Provider

Educational Organization

28%

Computer Software Company

Government

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Awais Sajid
Security Consultant at NUCES

Read full review of Rapid7 InsightIDR »
Gabriel Woolverton
Penetration Tester at a tech consulting company
My primary use case for Rapid7 Penetration Testing Services is the vulnerability database, which is mainly useful for...
Read full review of Rapid7 Penetration Testing Services »
Andrei Bigdan
Executive Manager at B2B-Solutions LLC
I am using Rapid7 AppSpider for vulnerability assessment.
Read full review of Rapid7 AppSpider »
DanyAmany
Cyber Security Analyst at a tech services company
The primary use case of the solution is for network monitoring.
Read full review of Rapid7 InsightVM »
Anonymous User
Research Special Projects Lead at a university

Read full review of NetFort LANGuardian »

Review 1 of 5

Madan Mohan
Director Operations at SOFTPRO PLUS
We have a customer with around 3,000 users who are using this solution. Basically, they have 25 servers in their...
Read full review of Trellix Cloud Workload Security »
Dinesh Kaarthik
Technical Support Executive at Safezone Secure Solutions Private Limited
The use cases are in Windows-based environment. All the features are available in DLP for that. Now, for Mac and...
Read full review of Trellix DLP »
Joseck Wekesa
Partner Account Manager at Trinexia
We primarily use Trellix for drive encryption and malware prevention, but we also use some advanced features, such as...
Read full review of Trellix Endpoint Security (ENS) »
HossamSelim
Vice- Head Of Math Department at a non-tech company
We primarily use the solution for threat protection. It was for a government project. It involves using a VPN and...
Read full review of Trellix Advanced Threat Defense »
LeonWessels
IT Security Manager at Telecommunications Services of Trinidad & Tobago Limited (TSTT)
We use McAfee for our corporate-issued laptops and desktops. We use a different product on the servers, however, our...
Read full review of Trellix Active Response »

Review 1 of 5

Customer Service

AdeelAgha
Team Lead - Cyber Security & Compliance at Al Tuwairqi Group
We raised some tickets concerning the system features, as they have some bugs or technical issues. This was done by...
Read full review of Rapid7 Metasploit »
Chad Kliewer
Information Security Officer at PTCI
The technical support folks at Rapid7 are a great bunch of folks. I haven’t had much need to contact them, but when I...
Read full review of Rapid7 InsightIDR »
Karthick Selvam
Senior Software Engineer at Saama
Rapid7 provides timely support using direct chat or contact with support. We have enterprise support, which includes...
Read full review of Rapid7 InsightOps »
SonNguyen3
Technical Manager at a computer software company
Customer service and support are usually responsive, but there is room for improvement in their response time. The...
Read full review of Rapid7 InsightVM »
Oluwaseun Sonaike
Head, Networks and Security at First City Monument Bank Limited
The support is quite responsive. We often jump on calls for onboarding assets and custom configurations like log...
Read full review of Rapid7 MDR »
Anonymous User
Chief Executive Officer at a outsourcing company
I have not contacted technical support directly.
Read full review of Rapid7 InsightVM »
Anonymous User
Senior Security Engineer at a consultancy
You will get good support if you pay for good licensing options. It depends on the vendors.
Read full review of Rapid7 InsightAppSec »
Anonymous User
Head of Cybersecurity Assurance & Controls Director at a tech services company
I have been in contact with technical support and they are not bad.
Read full review of Rapid7 InsightVM »
Davide Baudanza
CoFounder & Head of Technology at intuity
Their technical support is great, but it would be nice to have someone in the technical support team who speaks...
Read full review of Rapid7 InsightVM »
Anonymous User
Information Security Manager at a educational organization
Tech support is satisfactory.
Read full review of Rapid7 InsightVM »
Gerald Naude
Security Engineer at a computer software company
I haven't used tech support. I've done all my troubleshooting online, it offers thorough explanations.
Read full review of Rapid7 InsightVM »
Natthapong Fongsin
Assistant Technical Manager at a tech services company
We would sometimes need to reach out to technical support. This was only in instances when the product would crash or...
Read full review of Rapid7 InsightAppSec »
Ryan Witt
IT Security Architect at a government
The technical support have been a pleasure to work with.
Read full review of Rapid7 InsightVM »
Midhun Kumar
Head of Infrastructure at Pearl Data Direct
We have two levels of support. They have a local presence and help us a lot although response times could be...
Read full review of Rapid7 InsightIDR »
Anonymous User
Works at a insurance company
The tech support is quite good.
Read full review of Rapid7 InsightVM »
Anonymous User
Information Security and Governance Lead Engineer at a comms service provider
The tech support was not as robust as our prior experience with Cisco. With Cisco, we had immediate response.
Read full review of Rapid7 Metasploit »
Anonymous User
AppSec Engineer at a computer software company
Even with their support, I feel like their support is lacking. I don't think it's much support as compared to other...
Read full review of Rapid7 InsightAppSec »
Anonymous User
Security Solution Engineer II at a security firm
It is perfect. I would rate them a nine out of ten.
Read full review of Rapid7 InsightVM »
DineshSeyyadri
Cyber Security Architect at a healthcare company
Technical support is extremely good and we get support quite fast. Technical support is rated a ten out of ten.
Read full review of Rapid7 InsightVM »
Anonymous User
Senior Information Technology Security Officer at a financial services firm
Technical support is okay. If you access its resources online, it's quite helpful. However, if you need to contact...
Read full review of Rapid7 Metasploit »
Anonymous User
Solution Specialist at a tech services company
Rapid7 InsightIDR's technical support is great and very responsive. Of course, their support depends on the SLAs.
Read full review of Rapid7 InsightIDR »
Anonymous User
Cyber Security Engineer at a manufacturing company
Technical support is good.
Read full review of Rapid7 InsightVM »
Anonymous User
Security Consultant at a comms service provider
The technical support could be improved. We've had times when our requests get stuck with the engineering team and we...
Read full review of Rapid7 InsightIDR »
Davide Baudanza
CoFounder & Head of Technology at intuity
The technical support is very good and respond quickly when there is a problem.
Read full review of Rapid7 InsightIDR »
Enrique Santiatiagogo
Owner at Sidif Del Caribe Corporation
Their technical support is very good.
Read full review of Rapid7 InsightVM »
Josh Serna
Information Security Systems Administrator at a non-tech company
The technical support is a solid 10 out of 10 as they take the time to answer any questions or problems which may...
Read full review of Rapid7 InsightIDR »
Anonymous User
Security Consultant at a tech vendor
The technical support is good in their knowledge, but they are a little slow.
Read full review of Rapid7 InsightVM »
Anonymous User
Computer Network Specialist at a healthcare company
Customer Service: ExcellentTechnical Support: Excellent
Read full review of NetFort LANGuardian »
Anonymous User
Application Security Engineer at a tech services company
It's fair, although more in-depth usage case studies and documentation are offered for a purchased licence.
Read full review of NT OBJECTives NTOSpider [EOL] »
Pongtosaporn Junlobol
Vice President at INET Managed Services Co.,LTD.
I think the support is okay. They responded very quickly, and it was sufficient.
Read full review of Rapid7 InsightVM »

Review 1 of 30

Murali Krishnan L
Technical Manager (SOC Operations) at Novac Technology Solutions
My experience was 50/50. Sometimes, it was good. Sometimes, they took some time.
Read full review of Trellix Endpoint Security (ENS) »
Abanoub Alfy
Information Technology Security Analyst at EBC
Trellix Helix's technical support is great.
Read full review of Trellix Helix »
Suresh Pathipatti
Senior Information Technology Administrator at Aighospital
Technical support has been fine. We haven't really had any big problems to deal with.
Read full review of Trellix Endpoint Security (ENS) »
Abu Imran
Information Security Engineer at Nhq Distribution Ltd
I rate the technical support an eight out of ten.
Read full review of Trellix Endpoint Security (ENS) »
Ahmet Burak Aydin
Security Engineer at Intertech Information Technology and Marketing Inc.
I am satisfied with the technical support that we have.
Read full review of Trellix Collaboration Security »
Murali Krishnan L
Technical Manager (SOC Operations) at Novac Technology Solutions
Technical support is okay. Some issues are resolved quickly. Other issues take more time.
Read full review of Trellix Collaboration Security »
Anonymous User
Network Security Engineer
Five out of 10.
Read full review of Trellix Endpoint Security »
Anonymous User
Technical Support Specalist at a government
Customer Service: I've not had to contact customer support. Technical Support: I've not had to contact tech support.
Read full review of Trellix Endpoint Security »
Anonymous User
Works at a tech services company
The support on their side is not readily available. It takes a while. The customer service responsiveness is not...
Read full review of Trellix Advanced Threat Defense »
Ben Payne
Senior Infrastructure Engineer at Compare The Market
I've contacted FireEye support several times. They're pretty solid. I am happy with their response so far.
Read full review of Trellix Collaboration Security »
Craig Meads
Managing Director at Computer Wise
I would rate technical support at a ten out of ten. They have been great. We have found them to be helpful and...
Read full review of Trellix Endpoint Security (ENS) »
Anonymous User
Sr. Sales Engineer at a tech services company
They had pretty good tech support. I think a lot of what happened to McAfee, from my perspective, was everything went...
Read full review of Trellix Endpoint Detection and Response (EDR) »
AwaisAbbasi
Operations Manager at a aerospace/defense firm
We've had some issues in the past and have had their Pakistani representative here. We've also communicated with...
Read full review of Trellix ESM »
Abul Atti M Salem
Cybersecurity Consultant at KAFD DMC
The solution's support team responds quickly.
Read full review of FireEye Managed Defense [EOL] »
itmanager1231232
IT Manager at a tech services company
It has good technical support, which is available around the clock. You can call up anytime and get whatever you...
Read full review of Trellix ESM »
Prasanna VA
Senior Technical Manager at Incedo Inc.
We have been in touch with the McAfee technical support. They also struggled with a problem we had with an infected...
Read full review of Trellix Endpoint Security (ENS) »
Anonymous User
ITSM & AntiFraud Consultant
Customer Service: 10/10. Technical Support: 10/10.
Read full review of Trellix Endpoint Security »
Chandan-Singh
Sr Technical Consultant at a tech services company
Their tech support is based in India. They are very supportive.
Read full review of Trellix Network Detection and Response »
Syed Faisal
ICT Manager at SecurEyes
Technical support can take some time to respond on the first level. They could improve the speed at which they...
Read full review of Trellix Endpoint Security (ENS) »
RaghavaPrasad
Admin at a tech services company
We did not have any issue with the need to contact technical support.
Read full review of Trellix Endpoint Security »
IT7b60
IT at a security firm
Technical support was helpful for what I needed.
Read full review of Trellix Advanced Threat Defense »
Aggry Motlhwa
IT Security Specialist at Commercial Bank of Ethiopia
The tech support has been superb. You log a call. Sometimes we are in a different time zone when we log a service...
Read full review of Trellix Endpoint Security »
Anonymous User
Security, Cloud & Project Manager at a tech services company
The technical support is excellent.
Read full review of Trellix Endpoint Security »
Anonymous User
IT Infrastructure Specialist at a government
Customer Service: Customer service is excellent. Technical Support: In my experience with them, technical support is...
Read full review of Trellix Endpoint Security »
RojeHay
Senior Security and Risk Management Analyst at National Commercial Bank Jamaica Limited (NCB)
Their technical support is better than some of the competitors in the space. To make a direct comparison, it's...
Read full review of Trellix Endpoint Detection and Response (EDR) »
CompleteEnd677
General Manager (Corporate Services)
I had an issue. I had a bridge about a year and a half ago. I had to contact McAfee online and they helped me patch...
Read full review of Trellix Endpoint Security »
Anonymous User
Senior Network Security Analyst at a manufacturing company
Customer Service: 8/10. Technical Support: 8/10.
Read full review of Trellix Network Detection and Response »
DuyNguyen4
Presales and product manager at Mi Mi Informatics Joint Stock Company
The technical support works fast and is knowledgeable and customer-friendly.
Read full review of Trellix Endpoint Security »
Anonymous User
Sr Manager - Information Security & Researcher at a tech services company
Technical support is good.
Read full review of Trellix Helix »
Obaseun Awoyinfa
Security Consultant at CS Africa
While there is a need to utilize technical support, I feel it to be fair. Overall, support will point one in a...
Read full review of Trellix Endpoint Security »

Review 1 of 30

Technical Support

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