Compare FireEye vs SonicWall | IT Central Station

FireEye Based on 29 reviews.	SonicWall Based on 48 reviews.
Top Comparisons
SonicWall Capture Advanced Threat Protection vs. FireEye Network Security Compared 0% of the time.	FireEye Network Security vs. SonicWall Capture Advanced Threat Protection Compared 5% of the time.
Sample Customers
FireEye Network Security: FFRDC, Finansbank, Japan Advanced Institute of Science and Technology, Investis, Kelsey-Seybold Clinic, Bank of Thailand, City of Miramar, Citizens National Bank, D-Wave Systems FireEye Email Security: Northshore Utility District, Luz Technologies, Air Academy Federal Credit Union, Bank Gutmann, Bank of Thailand, Penn State Health Milton S. Hershey Medical Center, State of Missouri, City and County of San Francisco, Denver Public Schools, Vodafone, Go Auto, Stater Bros. Market	SonicWall Email Security: Star Kay White, Locala Community Partnerships
Popular Solutions
FireEye Network Security 13 reviews FireEye Endpoint Security 5 reviews FireEye iSIGHT Threat Intelligence 1 reviews	SonicWall TZ 14 reviews SonicWall NSA 9 reviews SonicWall Capture Advanced Threat Protection 6 reviews
Top Industries
Software R&D Company 24% Financial Services Firm 12% Media Company 8% Manufacturing Company 7%	Software R&D Company 22% Comms Service Provider 11% Manufacturing Company 7% Construction Company 6%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Hubert Luberek
Information Technology Security Architect at a financial services firm
What is our primary use case?
We use this solution to enhance our internal defense system, protecting us against…
Read full review of FireEye Endpoint Security »
Azadur Sarker
Deputy Manager at a tech services company
How has it helped my organization?
Our end users like this solution. If any there's anything malicious or weird that…
Read full review of FireEye iSIGHT Threat Intelligence »
Anonymous User
CEO at a tech services company
What is our primary use case?
We are using the file security scanner. The solution is used to monitor network traffic…
Read full review of FireEye Network Security »

Review 1 of 3

Rias Majeed
Software CIO at Exceed NetSec LLC
What is our primary use case?
The primary use is for protecting the internet for client-to-search sites. We also use…
Read full review of SonicWall TZ »
MichaelSleibi
IT Manager at Caritas Baby Hosptial
What is our primary use case?
We are using different products from SonicWall, and the SSL-VPN is part of our overall…
Read full review of SonicWall SMA SSL-VPN »
GUL EMİR
Presales Engineer at a tech services company
What is our primary use case?
My original use for this solution was as a reseller to learn more about the product. I…
Read full review of SonicWall Email Security »
Timothy Bolger
Infrastructure Consultant at Techtonics
How has it helped my organization?
We have only been using it for a short while but it's definitely given us a level…
Read full review of SonicWall Capture Advanced Threat Protection »
Leen Van Gent
IT Superintendent at a mining and metals company
What is our primary use case?
Primary use is Office 365, all our users have cloud-based email. The rest is business…
Read full review of SonicWall NSA »

Review 1 of 5

Customer Service

Jitu Mani Das
Information Security Manager at a tech services company
Great support, a well technology-minded guy with a proactive and ready-to-resolve easy attitude.
Read full review of FireEye Endpoint Security »
Azadur Sarker
Deputy Manager at a tech services company
I would rate their technical support a seven out of ten.
Read full review of FireEye iSIGHT Threat Intelligence »
Hubert Luberek
Information Technology Security Architect at a financial services firm
This solution needs stronger support in Eastern Europe because of the time difference between, for example, Poland...
Read full review of FireEye Endpoint Security »
SaladinEffendi
Head of IT Division at PT Bank Mandiri (Persero) Tbk.
Customer service and technical support could use some enhancement. On a scale from 1 to 10, it is between six and...
Read full review of FireEye Network Security »
Anonymous User
Senior Network Security Analyst at a manufacturing company
Customer Service: 8/10. Technical Support: 8/10.
Read full review of FireEye Network Security »
Anonymous User
System Engineer at a tech services company
Their technical support is very good and responsive.
Read full review of FireEye Network Security »
Anonymous User
Security Analyst at a financial services firm
We receive our technical support through a third-party. Directly with FireEye, I'm not sure about technical support.
Read full review of FireEye Network Security »
Anonymous User
Executive Officer at a tech services company
We have our technical teams who can do PoCs. Also, our local vendor can support us.
Read full review of FireEye Endpoint Security »
Technicalconsult568
Technical Consultant at MCS
They have a strong technical support.
Read full review of FireEye Endpoint Security »
Anonymous User
NetworkEngineer informaton security at a tech services company
Customer Service: It's very good. Technical Support: It's very good.
Read full review of FireEye Network Security »
Ala Khalil
PreSales Director at a tech services company
We have our own qualified tech support team, and we do not find a need for the tech support from FireEye IT.
Read full review of FireEye Network Security »
Anonymous User
CEO at a tech services company
The technical support personnel for the FireEye platform has been very responsive, which is a critical factor when...
Read full review of FireEye Network Security »
Anonymous User
Sr. Network Engineer at a tech services company
Customer Service: 9/10. Technical Support: 10/10.
Read full review of FireEye Network Security »
SenITCOn45
IT Senior Consultant at a manufacturing company
Technical support is good. They respond well, and if we send them software that we think is suspicious then they...
Read full review of FireEye Network Security »
Anonymous User
Deputy Assistant Secretary
The support from the company has been wonderful. Any time we've had any issues they responded.
Read full review of FireEye Network Security »
Anonymous User
Security Engineer at Tenece Professional Services
I rate it eight out of 10.
Read full review of FireEye Network Security »

Review 1 of 16

John Sturman
Technologist at Digifabshop (Hudson, NY)
Their technical support is excellent.
Read full review of SonicWall TZ »
Aaron Krytus
Network Manager / Senior Network Engineer at Warnock, Tanner & Associates
Customer Service: I have not worked with their customer service. Technical Support: Excellent customer service. Very...
Read full review of SonicWall TZ »
Anonymous User
Presales Manager
Level-3 technical support is good.
Read full review of SonicWall NSA »
Luciano Morales
IT Infrastucture - Cloud Admin at Primary S.A.
Customer Service: We use our Dell Partner who are slow, but efficient. Technical Support: Our Dell partner have great...
Read full review of SonicWall NSA »
MuraliGovindarajan
Senior Manager - Information Technology at Bahrain Kuwait Insurance
The SonicWall TZ support is okay overall but could be improved in many ways.
Read full review of SonicWall TZ »
Svein Jensen
Senior Engineer at KDsystems
I haven't tried technical support yet, so I haven't needed support yet on anything.
Read full review of SonicWall TZ »
Umut Erol
Partner at 0ve1
We don't need any technical support. We don't have any tickets. We don't have any calls. Customer support is not a...
Read full review of SonicWall TZ »
Khaled Elbendary
General Manager at sysguard
The technical support is very good.
Read full review of SonicWall TZ »
SrEngineer672
Consultant at a tech services company
Customer Service: I haven't dealt with customer support. Technical Support: Pretty good, they are more than happy to...
Read full review of SonicWall TZ »
JeffGrant
Vice President at a tech services company
While technical support is good, SonicWall had a recent layoff. This is a concern for us, because now we are missing...
Read full review of SonicWall Capture Advanced Threat Protection »
Riyazuddin Peerzada
Regional Manager at Networker
Our engineers are regularly in touch with technical support. If there is any problem with the configured then we get...
Read full review of SonicWall Email Security »
Bruce Bower
President
Technical support is very good. Sometimes it takes a little bit of time to get to them, but once you get to them...
Read full review of SonicWall TZ »
Rias Majeed
Software CIO at Exceed NetSec LLC
I would rate technical support a seven out of ten.
Read full review of SonicWall TZ »
Anonymous User
Director of Pre-sales, training and development.
Customer Service: It's good. Technical Support: It's medium.
Read full review of SonicWall TZ »
Marcio Vieira
Solutions Specialist
Support services are categorized by the criticality level. We had a few critical events, but each was attended...
Read full review of SonicWall NSA »
Anonymous User
Co Owner and Managing Director at R3INVENTATE GROUP sprl at R3 CyberSecurity
Customer Service: 6/10 - they are not providing the same support level as before. Technical Support: I haven't used...
Read full review of SonicWall TZ »
Khizar Iqbal
IT Engineer at Asia General Contracting
Technical support is not good. If we send complaints to the SonicWall support they don't provide good support for us....
Read full review of SonicWall TZ »
Hamza_Farhan
Professioan Services Engineer at a tech vendor
Customer Service: The hold time is very long, and they need to hire more people to handle the huge number of incoming...
Read full review of SonicWall TZ »
Anonymous User
General Consul of Japan
We have very good IT consultants who provide technical support.
Read full review of SonicWall SMA SSL-VPN »
Michael D'Antignac
Network Systems Specialist at a K-12 educational company or school
Technical support has been very good, the few times we've needed it.
Read full review of SonicWall NSA »
Bishoy Habib
Senior Security Consultant. at Ingram Micro Inc.
We have had no interaction with their technical support.
Read full review of SonicWall NSA »
Darrel Harvey
Vice President
We haven't used tech support, at least, not that I'm aware of. We outsourced all of our IT stuff. They may have used...
Read full review of SonicWall TZ »
Reggie Viljoen
IT Administrator at Sandton Radiology
I have not had to use technical support.
Read full review of SonicWall Capture Advanced Threat Protection »
Anonymous User
IT Supervisor at a tech services company
I would give technical support a rating of seven out of 10. Their follow up is good. However, if the agent who is...
Read full review of SonicWall NSA »
ITSuperv67
IT Supervisor at a construction company
We used it on one occasion. It was quite straight forward. We have a 24/7 support service option. The people who...
Read full review of SonicWall TZ »
Anonymous User
Vice President & Chief Information Officer at a aerospace/defense firm
While the product is fine, I find that there is no support. We purchased a license renewal and have not been able to...
Read full review of SonicWall TZ »
Anonymous User
IT Manager
I would give technical support and rating of 8/10. Most of the time support is with foreign staff and can be hard to...
Read full review of SonicWall TZ »
Steven SL.
Senior IT Consultant at a tech consulting company
During the Dell years, support was terrible. It has since improved.
Read full review of SonicWall NSA »
Anonymous User
Lead Technical Consultant at a tech services company
Technical support is very, very good.
Read full review of SonicWall NSA »
GUL EMİR
Presales Engineer at a tech services company
I used SonicWall support sometimes. Most of the time I research and I solve any problems I have by myself because it...
Read full review of SonicWall Email Security »

Review 1 of 30

Technical Support

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FireEye vs SonicWall

What is our primary use case?

How has it helped my organization?

What is our primary use case?

What is our primary use case?

What is our primary use case?

What is our primary use case?

How has it helped my organization?

What is our primary use case?