Compare TitanHQ vs Trellix

TitanHQ

Based on 93 reviews.

Trellix

Based on 282 reviews.

Sample Customers

TitanHQ SpamTitan

De Montfort University, Scope Services, Park County School District, NRC, Quality Smith, Toyota, CarTrawler, Videotron

Trellix Collaboration Security

Northshore Utility District, Luz Technologies, Air Academy Federal Credit Union, Bank Gutmann, Bank of Thailand, Penn State Health Milton S. Hershey Medical Center, State of Missouri, City and County of San Francisco, Denver Public Schools, Vodafone, Go Auto, Stater Bros. Market

Popular Solutions

TitanHQ SpamTitan

39 reviews

TitanHQ WebTitan

6 reviews

Trellix Endpoint Security

20 reviews

Trellix Endpoint Security (ENS)

29 reviews

Trellix Network Detection and Response

5 reviews

Top Industries

Computer Software Company

18%

Comms Service Provider

13%

Construction Company

Manufacturing Company

Educational Organization

28%

Computer Software Company

Government

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Allan Smith
Chief Technology Starategist at Code Vapor LLC
I'm the owner of a managed service provider. SpamTitan provides a front end for Office 365 for some of my customers....
Read full review of TitanHQ SpamTitan »
Michael Goodfriend
President at PJM Digital Design
We primarily use this solution for filtering. It handles whitelisting and blacklisting URLs and websites that the...
Read full review of TitanHQ WebTitan »

Review 1 of 2

Joseck Wekesa
Partner Account Manager at Trinexia
We primarily use Trellix for drive encryption and malware prevention, but we also use some advanced features, such as...
Read full review of Trellix Endpoint Security (ENS) »
Dinesh Kaarthik
Technical Support Executive at Safezone Secure Solutions Private Limited
The use cases are in Windows-based environment. All the features are available in DLP for that. Now, for Mac and...
Read full review of Trellix DLP »
Daniel Durian
Information Security Manager at SM Prime Holdings
The primary use case of the solution is central log management for the company. It allows us to see all the traffic...
Read full review of Trellix ESM »
Aggry Motlhwa
IT Security Specialist at Commercial Bank of Ethiopia
We use McAfee MVISION Endpoint Detection and Response for our endpoints, and we are currently trying out the solid...
Read full review of Trellix Endpoint Detection and Response (EDR) »
Anonymous User
Cyber Security Consultant at a tech consulting company
We're utilizing the solution more for security validation, mostly with our data and email measurements. That's really...
Read full review of Verodin »

Review 1 of 5

Customer Service

Surya Prakash Nayak
Director-IT at Cambridge Technology Enterprises (CTE)
TitanHQ's technical support staff respond quickly to our emails, and they've had the right level of expertise to...
Read full review of TitanHQ SpamTitan »
Paul Adrignola
President at Record Printing
TitanHQ's overall support is excellent. I would rate them as nine or 10 (out of 10). The few times that I did have to...
Read full review of TitanHQ SpamTitan »
Bornwell Mwenya
Head of Technical Support at ZAMNET
Their support is very helpful. We get the feedback that we want on time. There is a feature of their ticketing system...
Read full review of TitanHQ SpamTitan »
Benjamin Jeffrey
Director of IT at M&M Golf Cars
I come from an MSP background. I took over the director of IT role in this company when I started here. With...
Read full review of TitanHQ SpamTitan »
Andy Arnone
President at Direct One
Their support has been very responsive and helpful. The only issue is that support is located in Ireland and we're in...
Read full review of TitanHQ SpamTitan »
Charles Laverdière
Technical Specialist at CDB Communications inc.
TitanHQ helps us with any technical difficulty that we are having. I would rate the support a ten out of ten. They...
Read full review of TitanHQ SpamTitan »
Jean Paul Alfaro Silva
CIO at a manufacturing company
TitanHQ's technical support is good. They're quick to respond to emails and to correct any issue we may have. On a...
Read full review of TitanHQ SpamTitan »
Andrew Dalman
President at ActiveCo
Their services are awesome so we don't have a lot of problems with spam and viruses plaguing our customers. However,...
Read full review of TitanHQ SpamTitan »
Simon Davison
Director at Revolution Phones Ltd
We've had very little need to talk to tech support. That says it all. I'm very satisfied with how the support works....
Read full review of TitanHQ SpamTitan »
John Cole
Managing Partner at Mean City Media
In terms of getting to a resolution, and in terms of professionalism, TitanHQ support is first-class. They're not...
Read full review of TitanHQ SpamTitan »
Joe Connor
IT Technician at a tech services company
The technical support team normally gets back to us pretty quickly. However, they're a notch off of perfect. There...
Read full review of TitanHQ SpamTitan »
Paul Rubera
President at Powerhouse Systems MSP & MSSP
Their tech support is great. If I have a question or it stops working, they're really quick. I can open a ticket and...
Read full review of TitanHQ SpamTitan »
Kevin Walgren
Technology Lead at LANDFORM PROFESSIONAL SERVICES, LLC
When I need assistance, all I have to do is reach out. They are pretty responsive. In the past, we had to file a...
Read full review of TitanHQ SpamTitan »
Rick Shepard
IT Manager at RCI Systems
We changed to a new mail server and we had some issues getting SpamTitan working on the new one, from a traffic...
Read full review of TitanHQ SpamTitan »
Walter Matesa
IT Consultant at Garrtech Inc.
I haven't had to use their support too often, perhaps half a dozen times at most, but in each instance, they've been...
Read full review of TitanHQ SpamTitan »
Walter William Holliday
Enterprise Architect at Unified System Solutions, Ltd.
When I needed to configure it and set it up, their support was just unbelievably good. They helped me extensively. I...
Read full review of TitanHQ SpamTitan »
SAFİYE IRMAK
Sales Manager at IRENE BILGI SISTEMLERI SAN.VE TIC.LTD.STI.
TitanHQ SpamTitan's technical support team responds quickly.
Read full review of TitanHQ SpamTitan »
Shane Boothe
Assoc. Dean at a university
The technical support has been great. I haven't needed a lot of technical support, but the few times that I have...
Read full review of TitanHQ SpamTitan »
Anonymous User
Owner/President at a tech services company
There is a lot of stuff on the user interface, but it is very easy to use. It's very well-organized and easy to find...
Read full review of TitanHQ SpamTitan »
Anonymous User
DevOps Director at University of Wisconsin Hospital and Clinics
The customer service is outstanding. If I have a question, I can open a ticket, and they usually get back to me...
Read full review of TitanHQ SpamTitan »
Dwayne Eckart
Network Administrator at a government
I rate TitanHQ's support eight out of 10. They're highly knowledgeable about the product they have produced and...
Read full review of TitanHQ SpamTitan »
Stanley Wipf
Owner/Manager at Shannon Farms
Technical support is great. Every time I've called, they've been able to help me. Even if I can't get a hold of them...
Read full review of TitanHQ WebTitan »
Geffrey Malz
President - CEO at Micro Computer Enterprises
The biggest benefit of being a partner of TitanHQ is the technical support. It's good, quality support. Any product...
Read full review of TitanHQ SpamTitan »
Rocky Pham
IT Systems Administrator at State Attorneys Office 13th Circuit
Whenever I have questions because I am not sure of what something means, I reach out to their support. Usually, they...
Read full review of TitanHQ WebTitan »
Anonymous User
Director of IT at a non-profit
We used the technical support once. Back in December, we used it because I had forgotten to add one of our domains,...
Read full review of TitanHQ SpamTitan »
Anonymous User
Cloud & Infrastructure konsulent at a tech services company
I've used it a few times, but it was pretty good. There were no issues. The documentation I have access to is good....
Read full review of TitanHQ SpamTitan »
Anonymous User
Solutions Consultant at a tech services company
Sometimes, it's hard to get ahold of somebody in support, but they seem to know what they're doing when you get in...
Read full review of TitanHQ SpamTitan »
NoID
Tech Person at a computer software company
SpamTitan's support is amazing. They answer any questions you have 24/7. The way they can connect remotely to help...
Read full review of TitanHQ SpamTitan »
Kip Poe
VP of IT at Millennium Corporate Credit Union
For the couple of cases I've had, they've been great. They got back to us and had things fixed pretty quickly. I had...
Read full review of TitanHQ WebTitan »
Ron D.
Owner/Founder at Nexxous Computer Centres Ltd.
Their support is good. Some time ago, they opened up support out of California, which is better. When we first...
Read full review of TitanHQ SpamTitan »

Review 1 of 30

Chetankumar Savalagimath
Delivery Manager at a tech services company
The tech support is great. The engineering team helped us well at one point, and they're very good.
Read full review of Trellix ESM »
Shashank-Gahoi
Security Architect at a tech services company
The support team is the worst. The support team must improve its knowledge.
Read full review of Trellix Endpoint Detection and Response (EDR) »
Amirsaeed Iloukhani
Security Consultant at Bank Meli Exchange
The support from McAfee ESM could improve. They could improve the speed. I rate the support from McAfee ESM a four...
Read full review of Trellix ESM »
Murali Krishnan L
Technical Manager (SOC Operations) at Novac Technology Solutions
My experience was 50/50. Sometimes, it was good. Sometimes, they took some time.
Read full review of Trellix Endpoint Security (ENS) »
Suresh Pathipatti
Senior Information Technology Administrator at Aighospital
Technical support has been fine. We haven't really had any big problems to deal with.
Read full review of Trellix Endpoint Security (ENS) »
Pankaj Nagpal
Chief Information Security Officer at Romsons
This is the worst technical support. Without OEM support, you can't handle this product. OEM support is mandatory,...
Read full review of Trellix Endpoint Detection and Response (EDR) »
Technicalconsult568
product manager at MCS
They have a strong technical support.
Read full review of Trellix Endpoint Security (ENS) »
Anonymous User
Works at a government
The technical support could be improved. We currently have business support and this has been a lot better than the...
Read full review of Trellix Endpoint Security »
Anonymous User
Cyber Security Consultant at a tech consulting company
The solution's technical support is awesome. They are very responsive. Mandiant's technical support is extremely...
Read full review of Verodin »
Anonymous User
Intel Security Systems Engineer at a tech services company
Intel Security technical support is very efficient, although the wait times on the customer support line can be quite...
Read full review of Trellix Endpoint Security »
Syed Mohsin Ali
Team Leader Network and Mail Team at a energy/utilities company
They have two different kinds of support. One is enterprise support and one is normal support. They charge more for...
Read full review of Trellix Endpoint Security »
Miguel Vergel Adajar
Systems Engineer at First Datacorp
I have tried to contact the solution's technical support team. Whenever I tried to ask for partner support, the...
Read full review of Trellix Endpoint Security »
Anonymous User
Sr. Network Engineer at a tech services company
Customer Service: 9/10. Technical Support: 10/10.
Read full review of Trellix Network Detection and Response »
Manoj Chitgopeker
Region Head - S1@Dimension Data India at a computer software company
I'm not sure if the technical teams have done so, but I haven't contacted technical support.
Read full review of Trellix Endpoint Security (ENS) »
Abul Atti M Salem
Cybersecurity Consultant at KAFD DMC
The solution's support team responds quickly.
Read full review of FireEye Managed Defense [EOL] »
Anonymous User
Sr Manager - Information Security & Researcher at a tech services company
Their technical support is good. For each region, they seem to have got local support that takes care of all...
Read full review of Trellix Endpoint Security (ENS) »
Anonymous User
Security Professional
Customer Service: 10/10 Technical Support: 10/10 (maybe not tier 1 but every one after)
Read full review of Trellix Endpoint Security »
Anonymous User
Lead Program Manager at a computer software company
They are very good. They follow the SLA and have two types of support. Premium support is available 24/7, and it is...
Read full review of Trellix Network Detection and Response »
Anonymous User
Security Consultant, Presale and System Engineer at a tech services company
Customer Service: Customer service is very good and very professional. Technical Support: Technical support is very...
Read full review of Trellix ESM »
Anonymous User
Junior Product Consultant at a tech services company
We've used technical support in the past and have found them to be quite good. They're better than other competitors....
Read full review of Trellix Intrusion Prevention System »
Anonymous User
System Engineer at a comms service provider
The support that we get from McAfee is excellent.
Read full review of Trellix Endpoint Security »
Syed Faisal
ICT Manager at SecurEyes
Technical support can take some time to respond on the first level. They could improve the speed at which they...
Read full review of Trellix Endpoint Security (ENS) »
Laeeq Ahmed
IT Security Lead at a tech services company
Tech support is not good. They don't respond to issues in a timely manner. We need to call up the account managers,...
Read full review of Trellix ESM »
Cybersecon67
Cyber Security Consultant at a computer software company
Technical support, as well as their online knowledge base, has helped us a lot. However, our current issue with...
Read full review of Trellix ESM »
Ben Payne
Senior Infrastructure Engineer at Compare The Market
I've contacted FireEye support several times. They're pretty solid. I am happy with their response so far.
Read full review of Trellix Collaboration Security »
AHmadMhedat
Senior Network Security Engineer
If we would rate technical support from one to ten, they would be an eight.
Read full review of Trellix Intrusion Prevention System »
Anonymous User
Information Security Team Leader at a tech services company
We're partners. We often give support to our clients.
Read full review of Trellix Intrusion Prevention System »
Manoj Nair
Tech consultant at select softwares
Top notch . Im in Inda and we have the tech support centre running out of Bangalore
Read full review of Trellix Advanced Threat Defense »
Chuck Bartenbach
CISO at W.L. Gore & Associates
I would rate technical support very well.
Read full review of Trellix Advanced Threat Defense »
RojeHay
Senior Security and Risk Management Analyst at National Commercial Bank Jamaica Limited (NCB)
Their technical support is better than some of the competitors in the space. To make a direct comparison, it's...
Read full review of Trellix Endpoint Detection and Response (EDR) »

Review 1 of 30

Technical Support

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