Compare Fortinet vs SailPoint | IT Central Station

Fortinet Based on 253 reviews.	SailPoint Based on 20 reviews.
Top Comparisons

Overview
Fortinet, Inc. is an American multinational corporation founded in 2000 by brothers Ken and Michael Xie. The company sells high performance network security products and services including their flagship integrated network security solution, the FortiGate firewall. Fortinet distributes its systems and subscription-based services using the channel partner sales method via more than 20,000 partners worldwide.	Information Not Available
Sample Customers

Popular Solutions
Fortinet FortiGate 58 reviews Fortinet FortiOS 15 reviews Fortinet FortiWeb 13 reviews	SailPoint IdentityIQ 5 reviews SailPoint IdentityNow 1 reviews
Top Industries
Software R&D Company 24% Comms Service Provider 14% Media Company 7% Cloud Provider 5%	Software R&D Company 20% Comms Service Provider 12% Retailer 9% Financial Services Firm 9%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Imad Awwad
Group IT Manager at Malia Group
What is our primary use case?
The primary use case for this solution is for filtering emails, internally and for…
Read full review of Fortinet FortiMail »
RAMACHANDRAR
Director - Global Solutions & Customer Service at Bits and Byte IT Consulting
What is our primary use case?
The basic use we have for FortiAuthenticator is multi-pack authentication.
How has it
…
Read full review of FortiAuthenticator »
Mahmoud Salaheldin
Security Unit Manager at EEMC
What is our primary use case?
The primary use cases for this solution are for Anti-Spam, email security, and email…
Read full review of Fortinet FortiMail Cloud »
JoelSadomba
IT Engineer at BAZ
What is our primary use case?
Our primary use case of this solution is for VPN connections. We use this program for…
Read full review of FortiClient »
Jason Wetzel
Manager-Information Services at a maritime company
What is our primary use case?
We're trying to get around some restrictions that some ISPs have put in place. For us,…
Read full review of Fortinet FortiDB »

Review 1 of 5

JohnOdisho
IT Engineer at a energy/utilities company
What is our primary use case?
We primarily use this solution to manage our identity. We use it for identity access and…
Read full review of SailPoint IdentityIQ »
Jon Shende
Global Advisory Board for Certified Threat Intelligence CTIA
What is our primary use case?
We primarily use this solution for simplifying the IAM lifecycle, naming conventions,…
Read full review of SailPoint IdentityNow »

Review 1 of 2

Customer Service

Mohamed Fouad
IT Manager at a pharma/biotech company
The technical support is very good. The assistance they gave was very good and I learned a lot from them.
Read full review of Fortinet FortiOS »
Ahmed Konsowa
Senior Pre-Sales Engineer (Commercial Sector) at SEE "Systems Engineering of Egypt"
The technical support is very good.
Read full review of Fortinet FortiSandbox »
Chingiz Abdukarimov
Senior Network & Security Engineer at a cloud provider
Technical support is good (in average).
Read full review of Fortinet FortiGate »
Oliver Rodrigues
Senior Network Security Planning at Ooredoo Kuwait
Their technical support is good.
Read full review of Fortinet FortiWeb »
Amgad Soliman
Senior System & Security Administrator at Icon
Fortinet tech support is very helpful. I have not faced any trouble with their technical support.
Read full review of Fortinet FortiGate »
Smadi Huthaifa
Network and Security Administrator at PETRA Engineering Industries Co.
We used the solution's technical support for a lot of cases and tickets. Their responses are very good, kind, and quick.
Read full review of Fortinet FortiSIEM (AccelOps) »
Elom Kutsienyo
Systems Engineer at a tech services company
Technical support is great. They're available 24/7 and their response time is typically within the hour.
Read full review of Fortinet FortiMail »
H+Erbs Molefi
‎IT SUPPORT SPECIALIST at a university
Technical support for this solution is powerful and good. We have a support contract and Fortinet handles the...
Read full review of Fortinet FortiAnalyzer »
Mustafa Demiröz
Viznet BiliÅim Hizmetleri
I am Fortinet expert, but L4 support is working very well.
Read full review of Fortinet FortiWeb »
Mohamed_Salah
Presales Engineer at soulco
The technical support for the solution is great. We had a case previously where the tech team quickly responded to...
Read full review of FortiClient »
Selorm Ahiataku
System & Network Administrator at a tech services company
Technical support is kind of slow. When you have 24/7 support, the response is quick. But when you send something in,...
Read full review of Fortinet FortiAnalyzer »
Imad Awwad
Group IT Manager at Malia Group
The technical support was good. They are perfect. The support is open and support is with FortiGate. They always...
Read full review of Fortinet FortiMail »
Bas Bonvanie
System Administrator at HeisterkaMP
Technical support has been pretty good. At one point, because we've got a lot of drivers - we're a transportation...
Read full review of Fortinet FortiOS »
Leandro Birri
Responsable de Ingenieria at a tech services company
Technical support is good.
Read full review of FortiGate-VM »
Paula Wong
CEO at a tech services company
I would rate their technical support as a nine out of 10.
Read full review of Fortinet FortiWeb »
Alan Chavira
Director de ingeniería at a tech consulting company
Great support. It's quite good in Mexico.
Read full review of Fortinet FortiGate »
Panduka Samarasinghe Cissp
Security Pre-Sales Engineer - Southern Reigion at a tech services company
I haven't had the chance to see the Wireless technical support side of the operation. Fortinet Wireless' tech is...
Read full review of Fortinet Wireless »
Anonymous User
Senior Consultant at a tech company
FortiCare can provide prompt replies. They have basic knowledge on every single product in the Fortinet family. They...
Read full review of FortiAuthenticator »
Anonymous User
Project manager at IRIDIS Group
The level of local customer service was very good. Per our request, tested the product. We got all answers to our...
Read full review of Fortinet FortiAnalyzer »
Wael Benmessaoud
Account Manager at a tech services company
The technical support will reply quickly and everything will be okay. The customer care center of Fortinet is good....
Read full review of FortiGate-VM »
Anonymous User
Network System Administrator at a tech services company
Fortinet technical support is really good. I would give them a nine out of 10.
Read full review of Fortinet FortiWeb »
Kevin Cummings
BETHEL SCIENCE AND MATH CONTENT COACH
Technical support has been super responsive and dedicated to getting any challenges resolved.
Read full review of FortiGate-VM »
Anonymous User
Deputy Chief Manager at a newspaper
I would rate the technical support as 8/10.
Read full review of Fortinet FortiGate »
Anonymous User
Technical Advisor at a tech services company
Good. Usually takes one day to get over all the assessment procedures to start to handle the issue.
Read full review of Fortinet FortiWeb »
Anonymous User
Senior Information Security Engineer
Customer Service: 6/10. Technical Support: 6/10.
Read full review of Fortinet FortiGate »
Anonymous User
Service Support Manager at a K-12 educational company or school
As there is currently not any UK based support – Poor.
Read full review of FortiNAC »
Jacopo Giusti
Cyber Security Analyst at Sixtema
There was no need for us to use technical support so far.
Read full review of Fortinet FortiMail »
Bunyamin Bunyamin
Senior Network Security Engineer at Aplikas
We have received good support.
Read full review of FortiDDoS »
Consultant76
Security Engineer at a real estate/law firm
We have been using technical support. Their response and resolution times are good.
Read full review of Fortinet FortiGate »
Yash Rana
Manager IT at OTE
Technical support is awful. Their online response time is not prompt. They should not respond after four or five...
Read full review of FortiClient »

Review 1 of 30

Omon Edeki
Technical Advisor, Java EE Developer at a tech vendor
Excellent, they have a well supported active community of experts and support personnel.
Read full review of SailPoint IdentityIQ »
Manjunath Meti
Senior Software Design Engineer-IAM at a university
Excellent.
Read full review of SailPoint IdentityIQ »
Sudhakar Reddy Mudem
Delivery Manager at a tech services company
I would rate the technical support a 4/5.
Read full review of SailPoint IdentityIQ »
Julien Bois
Information Security Architect and Senior Analyst
Their technical support was very knowledgeable of their product, and we get answers within a day or so most of the time.
Read full review of SailPoint IdentityIQ »
Anonymous User
Senior Technical Consultant at a tech services company
Customer Service: Good. Technical Support: Good - via a forum (Compass) and ticketing system. SailPoin
Read full review of SailPoint IdentityIQ »
Anonymous User
Sr. Application Test Engineer at a tech services company
Very good. Support is provided even on weekends.
Read full review of SailPoint IdentityIQ »
Anonymous User
Tech Consulting Sr Associate at a consultancy
Customer Service: SailPoint has a strong account management and support team, each company has an account manager and...
Read full review of SailPoint IdentityIQ »
Anonymous User
Identity Management Infrastructure Services Senior Analyst at a insurance company
Customer Service: It was ok. Technical Support: It needs to improve SLA.
Read full review of SailPoint IdentityIQ »
Anonymous User
Technical lead at a tech services company
We've had issues with support.
Read full review of SailPoint IdentityIQ »
Anonymous User
Security Consultant at a tech services company
Customer Service: 7/10. Technical Support: 8/10.
Read full review of SailPoint IdentityIQ »
JohnOdisho
IT Engineer at a energy/utilities company
So far the integrators have been doing the support. I wish the support from SailPoint was a little bit faster than...
Read full review of SailPoint IdentityIQ »
Anonymous User
Senior IT Consultant at a consultancy
Customer Service: 7/10. Technical Support: 8/10.
Read full review of SailPoint IdentityIQ »
Anonymous User
Principal Technologist
Customer Service: Great, SailPoint offers several points of contact. You can use either the SailPoint communities,...
Read full review of SailPoint IdentityIQ »
Anonymous User
IT Access Management Process Leader at a consultancy
Customer Service: Very good. Technical Support: Very good.
Read full review of SailPoint IdentityIQ »

Review 1 of 14

Technical Support

No Data Available

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Fortinet vs SailPoint

What is our primary use case?

What is our primary use case?

How has it

What is our primary use case?

What is our primary use case?

What is our primary use case?

What is our primary use case?

What is our primary use case?