Compare Fortinet vs Thycotic | IT Central Station

Fortinet Based on 151 reviews.	Thycotic Based on 4 reviews.
Overview
Fortinet, Inc. is an American multinational corporation founded in 2000 by brothers Ken and Michael Xie. The company sells high performance network security products and services including their flagship integrated network security solution, the FortiGate firewall. Fortinet distributes its systems and subscription-based services using the channel partner sales method via more than 20,000 partners worldwide.	Information Not Available
Sample Customers

Popular Solutions
Fortinet FortiGate 44 reviews FortiGate-VM 10 reviews Fortinet FortiWeb 8 reviews
Top Comparisons

Top Industries
Cloud Provider 13% Comms Service Provider 11% Financial Services Firm 9% Manufacturing Company 7%	No Data Available

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Adriana Ymeri
IT Infrastructure Engineer at a tech company
What is most valuable?
Spam detection from FortiGuard Antispam Service and FortiMail antispam techniques; session…
Read full review of Fortinet FortiMail »
Vinod Shankar
Manager, Enterprise Risk Consulting at a tech company
Introduction: How many of you remember Cisco MARS? Well, if you don’t, let me remind you that they were one of the…
Read full review of Fortinet FortiSIEM (AccelOps) »
Anonymous User
Consultor de Seguridad at Grupo CEPRA
What is our primary use case?
It receives logs from the FortiGate 5000 Series (about 12 FortiGate blades), and it was…
Read full review of Fortinet FortiAnalyzer »
Anonymous User
Practice Manager
What is our primary use case?
Simple to use by specialists and end users, very nice phone and app to use with your…
Read full review of Fortinet FortiVoice »
Jason Wetzel
Manager-Information Services at a maritime company
What is our primary use case?
We're trying to get around some restrictions that some ISPs have put in place. For us,…
Read full review of Fortinet FortiDB »

Review 1 of 5

No Data Available

Customer Service

Anthony Munoz
Senior IT Support Engineer at a marketing services firm
The technical support we received from Fortinet was responsive. When we experienced problems, they were able to fix...
Read full review of FortiAuthenticator »
VictorCastillo
IT Management
We do not use a lot of tech support. It is not readily available in our area.
Read full review of Fortinet FortiGate »
Leandro Birri
Responsable de Ingenieria at a tech services company
Technical support is good.
Read full review of FortiGate-VM »
Neal Tipton
Consultant at MT Pockets Computers
Their technical support is excellent.
Read full review of Fortinet FortiGate »
Rahul Ratan Sharma
Senior Analyst at a financial services firm
As I wrote in my previous comments, FortiWeb needs to invest and improve its tech support services due to limited...
Read full review of Fortinet FortiWeb »
FabiolaOliveros
Technology Consultant at a tech services company
Excellent.
Read full review of Fortinet FortiWeb »
Renato Pereira
Dono at a tech consulting company
Customer Service: It's the best I have experienced. Technical Support: It's the best I have experienced.
Read full review of Fortinet FortiGate »
Anonymous User
Senior Network Engineer at a K-12 educational company or school
The technical support is great. I have not had any issues with it. The support staff knows the product well and...
Read full review of Fortinet Wireless »
Nt32w18Enr
Network Engineer
The technical support is very responsive and qualified.
Read full review of Fortinet FortiGate »
MnG32
Manager and General Attorney
We have guys who are certified to work with Fortinet, so right now it's fine with them. We never really have serious...
Read full review of Fortinet FortiGate »
Anonymous User
Senior NetOps Engineer at a tech services company
Customer Service: It's very good, I've never had any problems with customer service. Technical Support: It's very...
Read full review of Fortinet FortiGate »
Anonymous User
Sr. Director, IT at a healthcare company
Their tech support is average. Their response time is average. Their first-level support is okay, but it's not...
Read full review of Fortinet Wireless »
Anonymous User
Security Consultant at a tech services company
Eight out of 10.
Read full review of Fortinet FortiWeb »
Anonymous User
IT Manager at a tech vendor
Technical support is average.
Read full review of Fortinet FortiGate »
Stone Li
Director of Business Development
I would rate technical support as a seven out of 10.
Read full review of FortiGate-VM »
Anonymous User
Technical Consultant at a tech services company
Customer Service: The level of customer service is bad because support is very pathetic. Technical Support: Support...
Read full review of Fortinet FortiGate »
Anonymous User
Technology Management - Specialist
I would give technical support a rating of a nine out of 10.
Read full review of FortiGate-VM »
Anonymous User
Senior Enterprise Information Security Architect at a healthcare company
Customer Service: Their sales people have always been helpful and friendly, and they’ve given us some things for...
Read full review of Fortinet FortiSIEM (AccelOps) »
Kevin Cummings
BETHEL SCIENCE AND MATH CONTENT COACH
Technical support has been super responsive and dedicated to getting any challenges resolved.
Read full review of FortiGate-VM »
NetwkMng9
Network and Security Manager at a Consumer Goods
The response is very quick and they can visually resolve our problems in a short period.
Read full review of Fortinet FortiGate »
Anonymous User
IP Core & Security Supervisor at a comms service provider
Customer Service: They're good. Technical Support: They're very good.
Read full review of Fortinet FortiGate »
Anonymous User
Senior Network Security Architect at a retailer
Customer Service: The only complaint I have is that they wouldn’t issue a license until they had the check in their...
Read full review of Fortinet FortiSIEM (AccelOps) »
Anonymous User
Senior Information Security Engineer
Customer Service: 6/10. Technical Support: 6/10.
Read full review of Fortinet FortiGate »
Leko Ford
Network Admin at a healthcare company
I would rate technical support as a seven out of 10. It is hit or miss. Most hits, but a few tech support calls were...
Read full review of FortiGate-VM »
ITSpecialist287
Network Administrator at a local government
I’ll give them an 8/10 for technical support.
Read full review of Fortinet FortiWeb »
Anonymous User
Security Analyst at a tech services company
Technical support is 9/10.
Read full review of Fortinet FortiGate »
Anonymous User
IT NETWORK ENGINEER at a energy/utilities company
Customer Service: Customer service is very good. Technical Support: Technical support is very good.
Read full review of Fortinet FortiGate »
Anonymous User
Pre-sales, Telecommunications & Security Specialist at a tech services company
Very good. In our area we get support both in French and English and the response times are usually pretty decent.
Read full review of FortiAuthenticator »
NetworkAdmin216
Network Administrator at a government
Their technical support is a 8/10. They are responsive and have the ability (if you allow) to log into your equipment...
Read full review of FortiNAC »
Anonymous User
IT Director
Customer Service: I've not used them yet. Technical Support: I've not used them yet.
Read full review of Fortinet FortiAnalyzer »

Review 1 of 30

Anonymous User
Systems Administrator at a tech services company
Customer Service: Customer service is 10/10. Technical Support: Technical support is 10/10.
Read full review of Thycotic Secret Server »
Anonymous User
SE & Manager Of Internal Systems at a tech services company
Technical support is good. Online and offline documentation is clear and well written. Support technicians are...
Read full review of Thycotic Secret Server »
Anonymous User
Security Operations at a tech company
Customer Service: Customer service is excellent. Customer relations and tech support have both been quick to respond...
Read full review of Thycotic Secret Server »

Review 1 of 3

Technical Support

No Data Available

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Fortinet vs Thycotic

What is most valuable?

What is our primary use case?

What is our primary use case?

What is our primary use case?