Compare Fortinet vs Thycotic | IT Central Station

Fortinet Based on 255 reviews.	Thycotic Based on 8 reviews.
Top Comparisons

Overview
Fortinet, Inc. is an American multinational corporation founded in 2000 by brothers Ken and Michael Xie. The company sells high performance network security products and services including their flagship integrated network security solution, the FortiGate firewall. Fortinet distributes its systems and subscription-based services using the channel partner sales method via more than 20,000 partners worldwide.	Information Not Available
Sample Customers

Popular Solutions
Fortinet FortiGate 59 reviews Fortinet FortiOS 15 reviews Fortinet FortiWeb 13 reviews	Thycotic Secret Server 4 reviews
Top Industries
Software R&D Company 24% Comms Service Provider 14% Media Company 7% Cloud Provider 5%	Software R&D Company 23% Financial Services Firm 12% Comms Service Provider 12% Insurance Company 8%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Pride Chieza
Network Security Engineer at Frampol
What is our primary use case?
We use this solution for reporting. We also use it to keep logs for our clients that…
Read full review of Fortinet FortiAnalyzer »
RAMACHANDRAR
Director - Global Solutions & Customer Service at Bits and Byte IT Consulting
What is our primary use case?
The basic use we have for FortiAuthenticator is multi-pack authentication.
How has it
…
Read full review of FortiAuthenticator »
Anonymous User
Practice Manager
What is our primary use case?
Simple to use by specialists and end users, very nice phone and app to use with your…
Read full review of Fortinet FortiVoice »
Anonymous User
Tech Writer
What is our primary use case?
The situation is a seminar session for about 250 users who need access to a BI server…
Read full review of FortiADC »
Anonymous User
System Engineer at a tech services company
What is our primary use case?
I primarily use this solution for the protection of our applications. We chose Fortinet…
Read full review of Fortinet FortiWeb »

Review 1 of 5

Anonymous User
Product Security Engineer
What is our primary use case?
We use it for managing secrets and distributing them to our users.
How has it helped
…
Read full review of Thycotic Secret Server »

Review 1 of 1

Customer Service

Khaled Barakat
Technical Consultant at ezz elarab
The customer service is very nice because they answered my questions when I asked them about the program before...
Read full review of Fortinet FortiOS »
Pride Chieza
Network Security Engineer at Frampol
When I speak with Fortinet technical support it is usually in regards to FortiGate. I would rate their support team...
Read full review of Fortinet FortiAnalyzer »
Panduka Samarasinghe Cissp
Security Pre-Sales Engineer - Southern Reigion at a tech services company
I haven't had the chance to see the Wireless technical support side of the operation. Fortinet Wireless' tech is...
Read full review of Fortinet Wireless »
Rahul Ratan Sharma
Senior Analyst at a financial services firm
As I wrote in my previous comments, FortiWeb needs to invest and improve its tech support services due to limited...
Read full review of Fortinet FortiWeb »
FrancescoBaraldi
CEO at Blockness
Technical support is okay. There are some people that are quite experienced while others are less so. However, they...
Read full review of FortiAuthenticator »
Ariz Ali
Network Engineer at a healthcare company
Good.
Read full review of Fortinet FortiAnalyzer »
NetworkEng896
Network Engineer at a tech services company
Technical support is excellent, although it can be a bit difficult to understand the tech. As with most support staff...
Read full review of Fortinet FortiGate »
Simon Chaba
ICT Manager at a aerospace/defense firm
Customer Service: Customer service is great, an eight out 10. Technical Support: I will give technical support an...
Read full review of Fortinet FortiGate »
Adriana Ymeri
IT Infrastructure Engineer at a tech company
I rate technical support 5/5.
Read full review of Fortinet FortiMail »
Mohamed Abdullah
Senior Security Engineer at crystal networks
Their technical support is very good.
Read full review of Fortinet FortiGate »
Alan Chavira
Director de ingeniería at a tech consulting company
Great support. It's quite good in Mexico.
Read full review of Fortinet FortiGate »
Smadi Huthaifa
Network and Security Administrator at PETRA Engineering Industries Co.
We used the solution's technical support for a lot of cases and tickets. Their responses are very good, kind, and quick.
Read full review of Fortinet FortiSIEM (AccelOps) »
Chukwunenye Ekwe Jnr.
Solutions Presales/Projects Specialist at a tech services company
I don't think that we have had any issues with technical support for this solution.
Read full review of Fortinet FortiOS »
Bas Bonvanie
System Administrator at HeisterkaMP
Technical support has been pretty good. At one point, because we've got a lot of drivers - we're a transportation...
Read full review of Fortinet FortiOS »
Oliver Apilado
IT Support Engineer at a Consumer Goods
I rate the level of technical support 9/10.
Read full review of Fortinet FortiWeb »
Lloyd Fearn
Technical Lead at a tech services company
We have had no issues to date.
Read full review of Fortinet FortiOS »
Anonymous User
Senior Network Security Architect at a retailer
Customer Service: The only complaint I have is that they wouldn’t issue a license until they had the check in their...
Read full review of Fortinet FortiSIEM (AccelOps) »
NipontChartkul
Director, CFO at IT Green Public Company Ltd.
The technical support with Fortinet is good. We have our engineers required to have certification in Fortinet...
Read full review of Fortinet FortiGate »
Anonymous User
Information Technology
I have not requested tech support (all these years).
Read full review of FortiGate-VM »
Anonymous User
Engenharia de PrÃ©-Vendas
I didn't need to use support for this solution, but usually Fortinet support is good, not great but good.
Read full review of FortiADC »
Anonymous User
Director of IT
Customer Service: 9/10, based strictly on the limited experience with one person that I've had. Technical Support:...
Read full review of Fortinet FortiSIEM (AccelOps) »
ICTenterprserv67
Manager, ICT Enterprise Services at a government
When you log a call, you don't get instant replies or if there is a bug they take ages to fix it and they ask you to...
Read full review of Fortinet FortiSIEM (AccelOps) »
Mohammed NAJI
Head of Service at MPM
We are very satisfied with the customer service.
Read full review of Fortinet FortiAnalyzer »
Naseema Ap
Manager systems at HOCL
We are very well satisfied with the Fortinet technical support.
Read full review of Fortinet FortiGate »
Anonymous User
Technical Advisor at a tech services company
Good. Usually takes one day to get over all the assessment procedures to start to handle the issue.
Read full review of Fortinet FortiWeb »
Anonymous User
IT Director
Customer Service: I've not used them yet. Technical Support: I've not used them yet.
Read full review of Fortinet FortiAnalyzer »
Anonymous User
Security Team Leader at a tech services company
Technical support is very competent and quick to answer our questions.
Read full review of Fortinet FortiMail »
Nt32w18Enr
Network Engineer
The technical support is very responsive and qualified.
Read full review of Fortinet FortiGate »
Yash Rana
Manager IT at OTE
Technical support is awful. Their online response time is not prompt. They should not respond after four or five...
Read full review of FortiClient »
Anonymous User
IT Manager
Technical support for this solution is good, but the people can take a long time to answer you. Sometimes, by the...
Read full review of Fortinet FortiSandbox »

Review 1 of 30

Anonymous User
Security Operations at a tech company
Customer Service: Customer service is excellent. Customer relations and tech support have both been quick to respond...
Read full review of Thycotic Secret Server »
Anonymous User
Systems Administrator at a tech services company
Customer Service: Customer service is 10/10. Technical Support: Technical support is 10/10.
Read full review of Thycotic Secret Server »
Anonymous User
SE & Manager Of Internal Systems at a tech services company
Technical support is good. Online and offline documentation is clear and well written. Support technicians are...
Read full review of Thycotic Secret Server »
Anonymous User
Product Security Engineer
I have only used technical support once and it wasn't bad. It was slower than I wanted, but I don't think it was bad.
Read full review of Thycotic Secret Server »
Anonymous User
Manager at a consultancy
We haven't used technical support.
Read full review of Thycotic Secret Server »

Review 1 of 5

Technical Support

No Data Available

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Fortinet vs Thycotic

What is our primary use case?

What is our primary use case?

How has it

What is our primary use case?

What is our primary use case?

What is our primary use case?

What is our primary use case?

How has it helped