Freshworks vs IBM

Unbiased reviews from our professional community. A complete perspective on vendors based on user input.
Freshworks
Based on 11 reviews.
IBM
Based on 1232 reviews.
Overview
Information Not Available
International Business Machines Corporation is an American multinational technology and consulting corporation, with headquarters in Armonk, New York. IBM manufactures and markets computer hardware, middleware and software, and offers infrastructure, hosting and consulting services in areas ranging from mainframe computers to nanotechnology. The company originated in 1911 as the Computing-Tabulating-Recording Company through a merger of the Tabulating Machine Company, the International Time Recording Company, and the Computing Scale Company.
Sample Customers
Freshdesk: Honda, 3M, Hugo Boss, Petronas, Sony Pictures, The Atlantic, goodreads, Clear Channel Radio, Penn University of Pennsylvania, unicef, Kuoni, Movember
Freshservice: Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport
IBM Tivoli Asset Management for IT: Migros Zurich, Tyr_ns AB, Port Otago Limited, BTC, Royal Boskalis Westminster N.V., AIG, Swedish Match, DTE Energy
IBM Tivoli Service Request Manager [EOL]: TimkenSteel, ZTEsoft, Pronto!, St Vincent's Health Australia, Ventiv Technology, Sky Italia S.r.l., Merkl IT, Michigan State University, Addison Lee
IBM SmartCloud Control Desk: St Vincent's Health Australia, Kalibrate Pty. Ltd., Cognizant Technology
IBM Watson Customer Experience Analytics: IMM, Whogohost Ltd., Stonyfield, Grupo WTW, Big Scary Cranium, Brockenhurst College, SiteMinis, RCI Banque Espana
Popular Solutions
Top Comparisons
Compared 11% of the time.
Compared 13% of the time.
Top Industries
Financial Services Firm
18%
Retailer
11%
Software R&D Company
10%
Manufacturing Company
9%
Financial Services Firm
26%
Comms Service Provider
8%
Manufacturing Company
6%
Marketing Services Firm
6%
Quotes From Member Reviews
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Most Helpful Reviews
Review 1 of 2
Review 1 of 5
Customer Service
Review 1 of 7
Review 1 of 30
Technical Support
No Data Available
No Data Available
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