Compare Freshworks vs SAP

Freshworks

Based on 63 reviews.

SAP

Based on 1315 reviews.

Latest Research

Buyer's Guide

Freshsales vs. SAP CRM

March 2024

SAP CRM vs. Freshsales

Updated: March 2024

Sample Customers

Freshdesk

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, The Atlantic, goodreads, Clear Channel Radio, Penn University of Pennsylvania, unicef, Kuoni, Movember

Freshsales

Caratlane, Pykih, Buying Show, INTUO, WallyPark, Exploring Vacations, Raved, Forest, Ascendore, MagePlaza, Vacasa,

Freshcaller

Untappd, Travix,The Dutch label Shop,Blyss, Loupen

SAP CRM

Brau Union Osterreich AG, Nu Skin Enterprises Inc., AOK Bundesverband, RAK Ceramics, NHS 24, Wholesale Sports Outdoor Outfitters, FC Bayern Munchen AG, Tumi, The Kellogg Company, MVV Energie AG, Anglian Water Services, German Football Association (DFB), Nebraska Book Company Inc.

SAP Sales Cloud

Medtronic, Day & Zimmerman, Harlequin Sales Corp, Mohawk Industries, German Football Association, Nebraska Book Company Inc., Goodwill Industries San Joaquin Valley Inc., Skullcandy, ContiTech AG

SAP Business Communications Manager

Kaeser Kompressoren

SAP CRM Service

SAP Service Cloud

INICOM, Dulux

Popular Solutions

Freshservice

20 reviews

Freshdesk

10 reviews

Freshsales

4 reviews

SAP BusinessObjects Business Intelligence Platform

15 reviews

SAP ERP

36 reviews

SAP SuccessFactors

42 reviews

Top Industries

Computer Software Company

25%

Comms Service Provider

Manufacturing Company

Educational Organization

14%

Computer Software Company

11%

Manufacturing Company

10%

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

JoseQuintero1
Senior Services Manager at a tech services company
Our entire employee base is supported by Freshteam. We register all our employees and their candidates inside the...
Read full review of Freshteam »
Alexey Timchenko
Senior Vice President Information Technology at TASC Towers
I use Freshdesk to manage IT support tickets for our team of 15 IT professionals across multiple countries. It has...
Read full review of Freshdesk »
Karan Singh
Sales Executive at Gumlet
I use the solution to manage my sales pipeline.
Read full review of Freshsales »
Tim Guilder
Head of Production Technology at ITV
We are in a broadcast environment, making around 40,000 hours of TV every year. Our primary use case is for...
Read full review of Freshservice »

Review 1 of 4

Gebrehiwot Tesfay Gebreslassie
Business Intelligence Senior Developer II at Ethiopian Airlines
We implement this solution mainly for the reporters and analysis applications. The solution is deployed on-premise.
Read full review of SAP BusinessObjects GRC »
AhmedHaridy
Managing Director at Emkan
The SAP Integration Suite has been used in various projects to streamline business processes. For instance, we...
Read full review of SAP Integration Suite »
Anonymous User
SAP Business Consultant - Support at NOVO Business Consultants AG
Automatisation and optimisation of business processes using SAP Workflow. Makes the information directly available to...
Read full review of SAP Ariba Invoice Management »
Pranil-Shinde
Enterprise Architect at Cognizant

Read full review of SAP Adaptive Server Enterprise »
Srini-Dhanaraj
Founder & CEO at imfine.club

Read full review of SAP Customer Identity and Access Management »

Review 1 of 5

Customer Service

Salman Naeem
Assistant Manager at a tech vendor
The customer service and support are very friendly and respond fast. Overall, it is good.
Read full review of Freshdesk »
Alexey Timchenko
Senior Vice President Information Technology at TASC Towers
I have used the vendor's tech support, and they are very responsive, with room for improvement. Occasionally, dealing...
Read full review of Freshdesk »
Eslam Adel
Senior IT Service Delivery Specialist at Toshiba elaraby egypt
Until last June, I was contacting them, but we recently had two visits from the FreshWorks team. They offered to...
Read full review of Freshservice »
Curtis Braun
Principal Consultant at Advc8 Consulting
They're not very good at technical support.
Read full review of Freshservice »
Bijoykrishna Das
Analyst at Ametek India
The technical support team is very good.
Read full review of Freshservice »
JoseQuintero1
Senior Services Manager at a tech services company
Covid took a toll on the support we have received from the Freshworks team with most of their support teams based in...
Read full review of Freshteam »
Amit Lavi
VP Customer Success at Secret Double Octopus
The technical support from Freshdesk is great, they are responsive.
Read full review of Freshdesk »
GeorgeMartin
Director and Owner at Innovo Limited
I've contacted customer support on multiple occasions and there are two main considerations; response time, and...
Read full review of Freshservice »
HeshamFouad
Quality and Technical Support Department Manager at dsquares
We have made use of the training academy and the technical support team from Freshdesk. Both have been very good...
Read full review of Freshdesk »
JoseQuintero1
Senior Services Manager at a tech services company
Their technical support five years ago was quite fast, but that speed has been decreasing over time due to the growth...
Read full review of Freshsales »
Alexey Timchenko
Senior Vice President Information Technology at TASC Towers
The solution has been great. We haven't needed technical support.
Read full review of Freshdesk »
David Seinsche
Freshdesk/Zendesk Consultant at a retailer
You can talk to the support easily - just send an email - and they're very fast in helping you and offering solutions...
Read full review of Freshdesk »
Anonymous User
Network Analyst at a real estate/law firm
Their technical support is good. Usually, their response time is pretty fast, and they do follow up to make sure that...
Read full review of Freshservice »
Oluwatosin Nelson
Product Manager at RelianceHealth
Support is very knowledgeable, so they know their products very well. They can almost always resolve your problem...
Read full review of Freshdesk »
Anonymous User
Senior Technical Analyst at a computer software company
I've only reached out to Freshdesk support a few times, and they've always been responsive and helpful.
Read full review of Freshdesk »
Anonymous User
Head of IT Services at a financial services firm
Technical support is good. I give them 7/10.
Read full review of Freshservice »
Anonymous User
Consultant at a tech services company
Dealing with support was challenging. Their support is based in India, so it's all in English, and I'm not fluent, so...
Read full review of Freshservice »
Anonymous User
Information manager
Freshservice's technical support has issues with delays and translations.
Read full review of Freshservice »
Anonymous User
Presales Engineer at a tech services company
Freshservice support is very reactive and helpful when we have a question or issue. Technical support is totally free...
Read full review of Freshservice »
Anonymous User
Infrastructure Management at a financial services firm
I have not used the support from Freshservice.
Read full review of Freshservice »
Anonymous User
Director Of Technology Services at a comms service provider
We did reach out to technical support in the past. Their response time and knowledgeability could be improved.
Read full review of Freshservice »
Cesar Quiroz
CIO at Grupo Kasto
Technical support has been very good. Their response times are very fast - faster than other competitors. We haven't...
Read full review of Freshservice »
Anonymous User
Business Systems Analyst at a transportation company
We literally have weekly meetings with them, and for the last two years, we've had some hit-and-miss experiences. The...
Read full review of Freshservice »
Anonymous User
IT Project Manager at a computer software company
I've never been in touch with support. I' not sure if anyone has. I can't speak to how helpful or responsive they...
Read full review of Freshservice »
reviewer783452
Senior Information Technology System Administrator at a insurance company
The technical support staff are responsive and reactive. We contacted support when we were having issues with...
Read full review of Freshservice »
Paulo Roberto Vieira Mendes
Operations Manager at Instant Travel
We had one issue that we had to escalate to the technical support. It crashed and we had to have their help to fix...
Read full review of Freshdesk »
Deepak Bartwal
Application Manager at a retailer
There is no direct contact number to reach a designated person. We need to call their tech support and deal with a...
Read full review of Freshdesk »
Harshit Pahuja
Operations Manager at Be You Plus
Customer Service: 8/10 Technical Support: 8/10
Read full review of Freshdesk »
MilafZaid
Customer Service Manager at HOI
I've been in touch with technical support in the past. I'm not exactly satisfied with their level of support. It's...
Read full review of Freshdesk »
Anonymous User
Sr. Manager, TMT Business Consulting (Focused on B2B Tech Product cos.) at a security firm
Freshsales' technical support is really good. I want to verify that the support team knew we were doing a POC for...
Read full review of Freshsales »

Review 1 of 30

Prashan Thilakawardena
SAP MM Consultant at Applexus Technologies Inc.
The customer service and support are fast. SAP addressed my tickets quite quickly.
Read full review of SAP S/4HANA »
Atakan Köycü
Co-Founder at Negzel Teknoloji A.Ş.
I've contacted technical support in the past when we found some errors in the product. Their support is based on a...
Read full review of SAP Process Orchestration »
ROMIL SHAH
Deputy General Manger - Information Technology at Nayara Energy
My team members who are handling SAP have been in touch with support. I would evaluate support at four out of five....
Read full review of SAP Business Warehouse »
Sudhir Kanakoti
SAP BIBO Consultant at NTT Data
I had a couple of requests and the support team for SAP Analytics Cloud was good. On a scale of one to five, I'm...
Read full review of SAP Analytics Cloud »
RaviAnupam
PM at Woolworths Supermarkets
We've encountered issues with connectivity, integration, and occasional service downtime, leading to ticket submissions.
Read full review of SAP SuccessFactors »
Wael Elsagh
Solutions Architect at EJADA
I have received a good response from the support from SAP HANA. However, the speed of the response could be better.
Read full review of SAP HANA »
Cirvesh-Daga
Director at T-Systems International GmbH
No problems with tech support as long as you articulate the problem well. Signavio is in a position to answer. There...
Read full review of SAP Signavio Process Manager »
Nam Doan
Java Software Engineer at a tech services company
Technical support is fast. Whenever we have a problem, I contact levels 1 or 2 and they are timely.
Read full review of SAP ERP »
Anonymous User
Senior MIS Project Manager at a tech services company
The technical support is good so is rated a six out of ten.
Read full review of SAP Analytics Cloud »
Amrit Jha
ERP Application Manager at a energy/utilities company
Support varies. On a good day, even the critical ticket gets through, and on a bad day, the simplest one will have...
Read full review of SAP BW4HANA »
Micky Ba
SAP technical consultant at N
The technical support services are good.
Read full review of SAP Business Warehouse »
Muhammad-Ismail
Operations Governance and Oversight at a consultancy
Their technical support is very good. They have a very good way of accessing the users and are able to easily put our...
Read full review of SAP Signavio Process Manager »
Anonymous User
Data Analytics and Integration at a wellness & fitness company
Customer Service: I've never had to contact customer service. Technical Support: I've never had the need to use...
Read full review of SAP Crystal Reports »
Pranil-Shinde
Enterprise Architect at Cognizant
For older versions, the support is not as strong. However, for the latest cloud version, they are more supportive. It...
Read full review of SAP Adaptive Server Enterprise »
Yen Dang
SAP Success Factors Team Lead at a tech services company
One thing I love about SuccessFactors is the SAP Cloud support. They are free. It's not like other SAP products that...
Read full review of SAP SuccessFactors »
Anonymous User
SAP BusinessObjects Consultant at a tech company
We are very unhappy with technical support. First of all, they send their sales agents or pre-sales agents and most...
Read full review of SAP Business Warehouse »
Anonymous User
Partner & SAP Netweaver Solution Architect at a tech services company
Since early on, I never needed a lot of support from SAP because their solution is stable. Probably the first time we...
Read full review of SAP Process Orchestration »
Anonymous User
senior cCo-Founderonsultant at a computer software company
The solution's support takes a lot of time to resolve an issue after the user opens the ticket with the technical...
Read full review of SAP Signavio Process Manager »
Anonymous User
Data Architect at a government
The technical support for this solution is good. When we developed the instructions, we had meetings with them and...
Read full review of SAP PowerDesigner »
Anonymous User
SAP Basis Team Lead at a manufacturing company
Customer Service: Customer service is poor. Technical Support: Technical support is poor.
Read full review of Sybase Afaria [EOL] »
Anonymous User
Sap Hcm/Success Factors Consultant at a tech services company
Technical support is very good for things that are not urgent. When urgent problems occur, they are not handled very...
Read full review of SAP SuccessFactors »
Bigr67
BI Manager at a manufacturing company
Technical support is okay. The turnaround time is quite high. they are a bit slow.
Read full review of SAP BW4HANA »
Feghouli Sofiabe
Co-owner / Board Member at ITS
Technical support could be better so I rate it a five out of ten.
Read full review of SAP S/4HANA »
GopalaKrishna
Head of Supply Chain Management at a consultancy
We contacted the solution's tech support for a few issues while running multiple processes on a single server. Their...
Read full review of SAP Process Orchestration »
Anonymous User
Director & Co-Owner at a tech services company
Technical support from SAP is limited. This is an area of the product that needs to be improved.
Read full review of SAP Analytics Hub »
Erdem Okte
SAP Business One Consultant at SENTIA BILISIM SAN. TIC. LTD. STI.
Our technical support representative is located in Hungary and he is the perfect man for providing support. On the...
Read full review of SAP Business One »
Anonymous User
SAP Business Objects Architect at a tech company
My personal experience with the SAP engineers is that they are very supportive and develop personal connections easily.
Read full review of SAP BusinessObjects Business Intelligence Platform »
KarthikM2
Technical Analyst at Infsys
When we have an issue that we can't resolve internally, we raise an incident ticket through the SAP support system....
Read full review of SAP Master Data Governance »
SandraSheppard
Lead Business Analyst at a media company
Dealing with tech support has been pretty simple. You raise an issue online, then usually get an automated response...
Read full review of SAP Signavio Process Manager »
Dinesh Kumar
IT & SAP Head at kudos chemie limited
We are receiving technical support from a local team here from India.
Read full review of SAP S/4HANA »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.