Freshworks vs Zendesk

Unbiased reviews from our professional community. A complete perspective on vendors based on user input.
Freshworks
Based on 14 reviews.
Zendesk
Based on 54 reviews.
Top Comparisons
Compared 6% of the time.
Compared 6% of the time.
Compared 3% of the time.
Compared 3% of the time.
Compared 17% of the time.
Sample Customers
Freshdesk: Honda, 3M, Hugo Boss, Petronas, Sony Pictures, The Atlantic, goodreads, Clear Channel Radio, Penn University of Pennsylvania, unicef, Kuoni, Movember
Freshservice: Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport
AnsweriQ: Freshly, SeatGeek, Avalara, Expedia
Freshsales: Caratlane, Pykih, Buying Show, INTUO, WallyPark, Exploring Vacations, Raved, Forest, Ascendore, MagePlaza, Vacasa,
Freshcaller: Untappd, Travix,The Dutch label Shop,Blyss, Loupen
FreshChat: Feefo, Pearson, HONDA, CISCO, BOSS, AZIMO, goodreads, hp, TeamViewer, fabHOTELS
Zendesk Guide: Shopify, Adroll, Redfin, Moo, Foursquare, Modcloth, We Pay, Republic Wireless, Wharton Univeristy of Pennnsylvania
Zendesk Support: Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber
Zendesk Sell: Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber
Zendesk Talk: Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber
Zendesk Chat: Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber
Popular Solutions
Top Industries
Computer Software Company
28%
Comms Service Provider
16%
Media Company
7%
Retailer
7%
Computer Software Company
33%
Comms Service Provider
20%
Media Company
6%
Government
4%
Quotes From Member Reviews
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Most Helpful Reviews
Review 1 of 2
Review 1 of 2
Customer Service
Review 1 of 10
Review 1 of 30
Technical Support
No Data Available
No Data Available
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