Compare Genesys vs SAP

Genesys

Based on 14 reviews.

SAP

Based on 1316 reviews.

Sample Customers

Genesys PureConnect

Americas Credit Union, Nowa Era, ING Bank, SJ Traffic Control, Western & Southern Life, Thomas Cook Northern Europe, Raiffeisen Bank, T-Mobile Austria, BOS Bank, mBank, Lasik MD, Allianz, Memira, Goteborg Energi AB

Genesys Cloud CX

1. Adobe 2. Airbnb 3. American Express 4. AT&T 5. BMW 6. Coca-Cola 7. Delta Air Lines 8. eBay 9. FedEx 10. General Electric 11. Hilton 12. IBM 13. Johnson & Johnson 14. Marriott International 15. Microsoft 16. Netflix 17. Nike 18. Oracle 19. PepsiCo 20. Procter & Gamble 21. Salesforce 22. Samsung 23. Siemens 24. Sony 25. Starbucks 26. Target 27. Toyota 28. Uber 29. Verizon 30. Visa 31. Walmart 32. Xerox

Interactive Intelligence

ABC Financial, AFAS Software, Quality Bicycle Products, CryptoLogic & WagerLogic, SERVOData, Shinsei Bank, TENAQUIP, MCAP, Visaya Knowledge Process Outsourcing Corporation, Allianz-Tiriac Asigurari, Memira

SAP CRM

Brau Union Osterreich AG, Nu Skin Enterprises Inc., AOK Bundesverband, RAK Ceramics, NHS 24, Wholesale Sports Outdoor Outfitters, FC Bayern Munchen AG, Tumi, The Kellogg Company, MVV Energie AG, Anglian Water Services, German Football Association (DFB), Nebraska Book Company Inc.

SAP Business Communications Manager

Kaeser Kompressoren

Popular Solutions

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9 reviews

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Top Industries

Educational Organization

16%

Computer Software Company

13%

Financial Services Firm

12%

Government

Educational Organization

14%

Computer Software Company

11%

Manufacturing Company

10%

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Mohamed-Saber
Sr. Genesys System Engineer at a tech services company
There are many use cases for Genesys, as it has almost all the channels needed to have a better customer experience...
Read full review of Genesys PureConnect »
Luis Teran
Engineer at Cyber Sea
It is for integration, an omnichannel solution, that you can get interactions with Voice, Facebook, Twitter,...
Read full review of Interactive Intelligence »
Thahmid Zuberi
Genesys Architect at The Select Group
Genesys Voice Platform is a voice solution. It's used to house media files and control things like music on hold,...
Read full review of Genesys Voice Platform »
David Blackshaw
Genesys Consultant at Virgin Media
My primary use case for this solution is creating a platform to move from an old AVIA platform onto the new Genesys...
Read full review of Genesys Cloud CX »

Review 1 of 4

Joyee Sen
SAP Service Delivery Manager at SoftwareONE
It is used for analyzing data, finding patterns, and generating reports, especially management-level reports. So,...
Read full review of SAP BW4HANA »
Vishal Khare
IT manager at Electrolux Home Products
I use the solution in my company for any third-party or internal integrations, meaning that the tool is mainly used...
Read full review of SAP Process Orchestration »
Anand_Kumar
Enterprise Architect - Application & Analytics at DXC Technology
We are using SAP NetWeaver as middleware for connectivity. The way it is being used is systematical. We are proposing...
Read full review of SAP NetWeaver Enterprise Portal »
Ankit Gosavi
SAP S/4 HANA Lead Consultant at HCL Technologies
I have been involved in automating several procurement and sales-related processes, and this has been a thorough and...
Read full review of SAP Intelligent RPA »
Suresh Tanneeru
Vice President at Dataflix
Our company is a service, build, and innovation partner for SAP in India. We built one of the SAP modules in India....
Read full review of SAP HANA Enterprise Cloud »

Review 1 of 5

Customer Service

ABHAY MISRA
Senior Principal Consultant at Moksa Technologies Pvt. Ltd.
There are multiple points – like during deployments or integrations – where we usually have some queries or need...
Read full review of Genesys Cloud CX »
Mohammed Khaleel
Senior CX Genesys Systems Engineer at Jathwa
Technical support is excellent. They really help out when we have issues with the cloud. They tend to jump on the...
Read full review of Genesys Cloud CX »
Mohamed-Saber
Sr. Genesys System Engineer at a tech services company
Most of the time, they are very good.
Read full review of Genesys PureConnect »
RohitYadav
Global Lead CTI Engineer at a tech services company
Whenever there's an SLA, Genesys responds as per the SLA and the priority of the issue. But sometimes there are...
Read full review of Genesys Cloud CX »
Manan Gupta
Management Consulting Analyst at a consultancy
Genesys support is reliable and responsive. I would rate them as a ten out of ten.
Read full review of Genesys Cloud CX »
Jesus-Flores
Subject matter expert at a tech services company
Genesys Cloud technical support is a four out of five for me. Most of the time, it's helpful. There have only been a...
Read full review of Genesys Cloud CX »
Luis Teran
Engineer at Cyber Sea
We are not happy with the technical support. They take too long to answer. I know it's due to the fact that one...
Read full review of Interactive Intelligence »
Ibrahim Halil Gogus
Senior Genesys PS Consultant at a consultancy
The quality of support for the Genesys Voice Platform depends on your Genesys partner. I used to work with banks and...
Read full review of Genesys Voice Platform »
Anonymous User
Senior Genesys Engineer at a tech vendor
Technical support for Genesys Cloud is a nine out of ten for me, though it would still depend on the case. My company...
Read full review of Genesys Cloud CX »
Mohamed Shareed
CX Team Lead
Because they're phasing the product out, Genesys is not putting anything into support. The expertise isn't there.
Read full review of Interactive Intelligence »
Anonymous User
Product Manager at a computer software company
In the South African region, customer service response time may be influenced by the small percentage of customers,...
Read full review of Genesys Cloud CX »
Thahmid Zuberi
Genesys Architect at The Select Group
I would rate technical support as 4.5 out of 5. Based on the urgency, they reply very quickly. Technical support is...
Read full review of Genesys Voice Platform »
David Blackshaw
Genesys Consultant at Virgin Media
We were using Genesys Cloud support the whole time. When you try and do something a little bit different and you find...
Read full review of Genesys Cloud CX »

Review 1 of 13

PedroJimenez
Solution Advisor at NBTeam
Customer service and support are good.
Read full review of SAP ERP »
Bhuwan Ghosh
SAP SuccessFactors Consultant at NTT DATA Business Solutions Qatar
I would rate technical support a four out of five.
Read full review of SAP SuccessFactors »
Sajid Farooq
Head of Professional Services at HCC - Technology & Advisory
We submitted multiple requests to SAP for technical support, and their response was quite good.
Read full review of SAP S/4HANA Cloud »
Vinayak Shenoy Katarsal
IT Manager at a consultancy
In terms of technical support, it depends on what partnership you have with SAP. If you're a platinum partner or a...
Read full review of SAP HANA »
ShahidAhmed
Customer Success Executive at Thal Limited
Before getting support from TMC, my company used to get support from SAP Pakistan. Within the company, my team is...
Read full review of SAP HANA »
PinakiGhosh
COO at Data Core Systems
There is significant room for improvement in SAP's support, as getting answers from them can be challenging....
Read full review of SAP S/4HANA Cloud »
Asim Nilose
COO at INDIBA
I rate the technical support a seven out of ten.
Read full review of SAP Business One »
Sudhir Kanakoti
SAP BIBO Consultant at NTT Data
There is no problem with SAP Analytics Cloud support. I do think there should be some training provided. We only have...
Read full review of SAP Analytics Cloud »
Anonymous User
Consultant Commercial & ShipConnect / VRS at a computer software company
I wasn't aware of there being any.
Read full review of SAP Crystal Reports »
RamakrishnanRamanathaiah
Vice President at a tech services company
The SAP technical support is Good. It can definitely be improved.
Read full review of SAP HANA Enterprise Cloud »
Rupesh Rupak
Consultant at a pharma/biotech company
I would say that the technical support is okay. I was using it because we had some questions for our testing. Someone...
Read full review of SAP Cloud Platform »
AllaShlafir
Development & ERP Technologies Department Manager at Israel Aerospace Industries Ltd.
Technical support is okay, but not great. It seems like there are a lot of SAP support packages that are coming out...
Read full review of SAP HANA »
Anonymous User
Technical Manager at a energy/utilities company
There have been some instances of insufficient technical support.
Read full review of SAP Replication Server »
Naomi Kreinz
HR Assistant at Comprehensive Nuclear-Test-Ban Treaty Organization - CTBTO
We don't get SAP support for the product.
Read full review of SAP SuccessFactors »
Anonymous User
Vice President & Group Head- People & Workplace Management at a tech services company
We are in constant coordination with SAP Philippines and the SuccessFactors team. We have been coordinating with them...
Read full review of SAP SuccessFactors »
Anonymous User
Financial Controller at a logistics company
We haven't contacted technical support through SAP. We have a local support partner here. When we have some small...
Read full review of SAP Business One »
Vighneshwar Sankolli
Consultant SAP BODS at GyanSys Inc.
My company has a connection with SAP's support team. In my company, we can reach out to SAP's support team if we face...
Read full review of SAP Data Services »
Anonymous User
Interface Developer at a energy/utilities company
I have been in touch with technical support once or twice. Our problems were resolved very fast so I would say that...
Read full review of SAP HCM »
Mohamed-Abdalla
IT Manager at PCWORLD Egypt
While working with IT customers, there’s a need for the quickest response. They delay the response but solve the issues.
Read full review of SAP IQ »
Anonymous User
Managing Solution Architect - Business Information Management at a tech services company
Customer Service: It's good. Technical Support: It's good.
Read full review of SAP Master Data Governance »
Anonymous User
Manager - Healh IT Systems, HIPAA and Compliance - Meaningful Use Analyst at a healthcare company
In my experience, technical support is good, although I haven't really had to call in for many issues.
Read full review of SAP Crystal Reports »
Anonymous User
Deputy Chief Learning Officer at a government
The technical support is a little slow, like 24 hours. I feel since it is 2017, if I have a problem, I should be able...
Read full review of SAP HCM »
Anonymous User
SAP HANA Architect Associate at a tech services company
The level of customer service is good, but the speed and quality of their responses vary each time.
Read full review of SAP Lumira »
Anonymous User
Entrepreneur at a tech services company
Their technical support is all right.
Read full review of SAP BusinessObjects Business Intelligence Platform »
Venkatesh Mulabagilu
Digital Enterprise Architect at DXC
I have not been in touch with technical support.
Read full review of SAP Analytics Hub »
Anonymous User
Senior Manager at a computer software company
The technical support is okay but we sometimes struggle to get the responses in a timely manner. It's generally okay,...
Read full review of SAP Master Data Governance »
Mohamed-Nabih
I.T. Manager at Egypt Foods group
I have my core team in the company and second level support through SAP partners and then the SAP company is our...
Read full review of SAP NetWeaver Business Warehouse »
Anonymous User
Team Lead at a tech services company
I am the technical support of the solution.
Read full review of SAP Business One »
Anonymous User
SAP Basis Consultant at a energy/utilities company
The technical support has been fine.
Read full review of SAP HANA »
Anonymous User
Founder at a tech company
On a scale from 1-10: 7/10
Read full review of SAP SuccessFactors »

Review 1 of 30

Technical Support

No Data Available

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