Compare GFI vs LogRhythm | IT Central Station

GFI Based on 16 reviews.	LogRhythm Based on 130 reviews.
Top Comparisons

Overview
Information Not Available	LogRhythm, Inc. is an independent security intelligence company that unifies next-generation SIEM, log management, network and endpoint monitoring and forensics, and advanced security analytics. LogRhythm helps its customers detect and respond quickly to cyber threats before a material breach occurs. It also provides compliance automation and assurance and IT predictive intelligence to global organizations, government agencies and mid-sized businesses worldwide.
Sample Customers
Kerio Control: Triton Technical, McDonald's	LogRhythm NDR:
Popular Solutions
Kerio Control 11 reviews Exinda 1 reviews Kerio Connect 1 reviews	LogRhythm NextGen SIEM 105 reviews LogRhythm Network Monitor 3 reviews LogRhythm Enterprise UEBA 2 reviews
Top Industries
Comms Service Provider 18% Software R&D Company 16% Healthcare Company 10% Media Company 8%	Software R&D Company 20% Comms Service Provider 11% Financial Services Firm 9% Government 8%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Bryant Dawson
Network Engineer at a marketing services firm
How has it helped my organization?
We needed a optimization product for our voice traffic that QoS alone could not…
Read full review of Exinda »
RobertWright
Computer Technician at a tech services company
What is our primary use case?
Our primary use case for this solution is to provide our customers with a reliable and…
Read full review of Kerio Control »
AUGUSTO TOMALA
IT & Project Manager
What is our primary use case?
This solution is our SMB alternative to Exchange. We have installed it for more than…
Read full review of Kerio Connect »

Review 1 of 3

Gene Cupstid
Security Engineer at a logistics company
What is our primary use case?
The primary use case is to provide security analytics for the SOC and empowering all of…
Read full review of LogRhythm NextGen SIEM »
Rob Haller
Security Engineer at US Acute Care Solutions
What is most valuable?
Like they say, you don't know what you don't know. So, with CloudAI, it's just watching…
Read full review of LogRhythm Enterprise UEBA »
Anonymous User
Director Of Infrastructure at a government
What is most valuable?
Definitely the log aggregation. We enjoy having all of our logs in one place, where we can get…
Read full review of LogRhythm Network Monitor »

Review 1 of 3

Customer Service

Bryant Dawson
Network Engineer at a marketing services firm
Customer Service: I never called them. Technical Support: I never called them.
Read full review of Exinda »
Owenmpk
IT Support Professional at a tech consulting company
The technical support was very good originally but fell short when GFI took over. It is now getting better.
Read full review of Kerio Control »
RobertWright
Computer Technician at a tech services company
The technical support used to be great. However, it's gone way downhill. I used to speak directly to the person...
Read full review of Kerio Control »
Ray Kingdon
Technical Director at EVAK Technologies Limited
I have never had to use Kerio's customer support services.
Read full review of Kerio Control »
Luciano Morales
IT Infrastucture - Cloud Admin at Primary S.A.
Here in Argentina they are terrible, as they will not answer emails and will not reurn the phone calls. Otherwise...
Read full review of Kerio Control »
MarcoVivaldelli
IT Director CEO at MARVIV SRLS
Their technical support is very good. We haven't had any problems with them.
Read full review of Kerio Control »
Anonymous User
Senior Technical Support -Security at a manufacturing company
Customer Service: Top notchTechnical Support: Top notch
Read full review of Exinda »
Anonymous User
Systems Engineer & Product Manager at a tech services company
Customer Service: Positive, compared to industry competition. Technical Support: Very good and improving.
Read full review of Exinda »
Dominic Halajian
General Manager at a tech services company
We've never had to use their technical support.
Read full review of Kerio Control »
Cristian Concha
Chief of Technical Department
In general, I have not used it, except in version 9.2.5. The response was very good.
Read full review of Kerio Control »
Cristian Concha
Chief of Technical Department
The technical support is good.
Read full review of Kerio Control »
TUNC BOZOGLU
Owner at LOTUSCONCEPT
Technical support is good. They respond right away.
Read full review of Kerio Control »
Boddy Mapanguilua
Technical Coordinator / Pointe-Noire Branch, BUROTOP IRIS SA at BUROTOP IRIS SA
Technical support is good.
Read full review of Kerio Control »

Review 1 of 13

JimMohr
Principal Security Analyst at a healthcare company
Oh, tech support's good. We generate a lot of tickets. Anything from log, sometimes the vendors will enrich their...
Read full review of LogRhythm NextGen SIEM »
Shane Addison
Information Security Officer at First Mid-Illinois Bank And Trust
Fortunately, we haven't had to deal with them a lot, but when we have we've had really good luck with them. They have...
Read full review of LogRhythm NextGen SIEM »
Briane Harris
SOC Analyst at a financial services firm
I open tickets frequently, especially in the beta program. To get the first response is usually a little slow, but...
Read full review of LogRhythm NextGen SIEM »
James Whistler
Security Administrator at a non-profit
The times I've used tech support, it's been really efficient. I've gotten responses usually within 24 hours.
Read full review of LogRhythm NextGen SIEM »
Jason Gagnon
Senior Cyber Security Engineer at a individual & family service
I do more the architecting, engineering, and implementation, versus analysis. The only thing I would say in...
Read full review of LogRhythm NextGen SIEM »
Timothy Sueck
Security Analyst at a financial services firm
Mostly very good. We have had some issues that have taken a long time to resolve, various technical issues that have...
Read full review of LogRhythm NextGen SIEM »
Melissa Vidrine
IT Security Analyst at a financial services firm
I have used the tech support and think they are great. I have many vendors that I deal with for other tools and hands...
Read full review of LogRhythm NextGen SIEM »
Eric Knopp
Data Sec Program Manager at a insurance company
Whenever we've had Professional Services on site to work through new alarms, to implement a new feature that we...
Read full review of LogRhythm NextGen SIEM »
Anonymous User
Systems Administrator at a financial services firm
I have mixed feelings. We have had some issues with their internal support. We lost our ability to access the support...
Read full review of LogRhythm NextGen SIEM »
Brian Bolton
SYM Engineer Specialist at FIS
Great. They respond quickly and are very knowledgeable and they also allow us to be hands-on. Instead of them doing...
Read full review of LogRhythm NextGen SIEM »
Anonymous User
Administrator Executive at a individual & family service
Customer Service: I have done a lot of good work with the account reps and engineers. It really feels like we are on...
Read full review of LogRhythm NextGen SIEM »
Anonymous User
Director of Information Technology at a university
Their support team is very good. As IT organizations go, I can only think of maybe one time when I had to request a...
Read full review of LogRhythm NextGen SIEM »
Anonymous User
Security Admin
Tech support has been extremely helpful. They are generally very quick to respond. If the first level is not able to...
Read full review of LogRhythm NextGen SIEM »
ChrisSmith1
Information Security Architect at a healthcare company
Tech support has always been good from the very first. In most cases the first response is a good one. It does the...
Read full review of LogRhythm NextGen SIEM »
Anonymous User
Senior Network Systems Engineer at a non-profit
Great, you have almost the service-desk model, where you're going to get a live person. They're going to answer the...
Read full review of LogRhythm NextGen SIEM »
Anonymous User
Junior Information Security Analyst at a financial services firm
It's awesome.
Read full review of LogRhythm NextGen SIEM »
Jacob Hinkle
Security Engineer at Managed Technology Services LLC
Their customer support is friendly and willing to help. I can't compliment their support staff enough. They've been...
Read full review of LogRhythm NextGen SIEM »
Mike Natale
Information Security Analyst at Endicott College
When it comes to dealing with support, all my interactions have been great. Everyone has known what they're doing and...
Read full review of LogRhythm NextGen SIEM »
Anonymous User
IT Security Manager at a financial services firm
Customer Service: I'd rate customer service a 10/10. Technical Support: I'd rate technical support a 10/10.
Read full review of LogRhythm NextGen SIEM »
Anonymous User
Security Engineer Analyst Admin at a aerospace/defense firm
Tech support is hit-or-miss. Some of the tech support agents are just wonderful and I've learned a lot from...
Read full review of LogRhythm NextGen SIEM »
Vp9875
Vice President at a financial services firm
We've submitted some tickets with their technical support. My manager has had some poor experiences with them in the...
Read full review of LogRhythm NextGen SIEM »
Anonymous User
Sr. Systems Support Analyst at a manufacturing company
We've used tech support a couple of times, and they've been very responsive and very knowledgeable.
Read full review of LogRhythm NextGen SIEM »
Anonymous User
Systems Architect at a university
Great in some areas, not so great in others. We had a lot of challenges during our initial deployment, self-inflicted...
Read full review of LogRhythm NextGen SIEM »
MarkSemkiw
Senior Network Engineer
We have had a couple of custom logs built, but we don't call in that much.
Read full review of LogRhythm NextGen SIEM »
Jack Callaghan
Senior Security Analyst at a financial services firm
I've found through the past two years they've had a few bumps because they've become so popular - I was in customer...
Read full review of LogRhythm NextGen SIEM »
Anonymous User
Security Analyst at a tech services company
I have used their support a lot. It is really good support. I don't think I've opened a case yet that I haven't got a...
Read full review of LogRhythm NextGen SIEM »
Mark Baksh
IT Specialist at a healthcare company
We have not used LogRhythm's tech support yet.
Read full review of LogRhythm NextGen SIEM »
Anonymous User
Information Security Analyst at a financial services firm
I've been happy with the support in the initial setup. The support in our environment was well done. For any issues,...
Read full review of LogRhythm NextGen SIEM »
InforSec091900
Information Security Analyst 2 at a non-profit
I've used LogRhythm tech support. I would rate it as very good, not excellent. For instance, we were trying to deal...
Read full review of LogRhythm NextGen SIEM »
Anonymous User
Manager Security Operations Center at a leisure / travel company
I have not used technical support, as I do not troubleshoot the application itself. We are technically just...
Read full review of LogRhythm NextGen SIEM »

Review 1 of 30

Technical Support

No Data Available

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GFI vs LogRhythm

How has it helped my organization?

What is our primary use case?

What is our primary use case?

What is our primary use case?

What is most valuable?

What is most valuable?