Compare GFI vs McAfee

GFI

Based on 85 reviews.

McAfee

Based on 209 reviews.

Latest Research

Buyer's Guide

KerioControl vs. Netgate pfSense

March 2024

Netgate pfSense vs. KerioControl

Updated: March 2024

Sample Customers

KerioControl

Triton Technical, McDonald's

Popular Solutions

KerioControl

9 reviews

GFI LanGuard

6 reviews

Exinda

0 reviews

McAfee MOVE AntiVirus

30 reviews

McAfee ePolicy Orchestrator

13 reviews

McAfee Complete Data Protection

12 reviews

Top Industries

Comms Service Provider

21%

Computer Software Company

17%

Government

Educational Organization

Computer Software Company

14%

Comms Service Provider

10%

Financial Services Firm

10%

Educational Organization

10%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

David Bloomer
Senior Technician at Computers At Work
I use Kerio Connect for email applications.
Read full review of KerioConnect »
Eugene Hacker
Director of Network Services at a university

Read full review of Exinda »
Alex Kimondo
ICT Manager at MEDS
My company uses GFI to safeguard our endpoint devices and prevent users from putting unwanted devices on the network....
Read full review of GFI LanGuard »
Andy Dibble
IT Manager at Flare Technologies
Our main customer base is superyachts, and they have the Kerio for traffic rules and bandwidth management of the...
Read full review of KerioControl »
Michael Livingston
IT Director at Thomas George Associates Ltd
We use it for sending outgoing faxes.
Read full review of GFI FaxMaker »

Review 1 of 5

VivekGupta7
DGM at a financial services firm
McAfee Web Protection is for our entire system, regardless of the brand. It is implemented in all systems through an...
Read full review of McAfee Web Protection [EOL] »
Nir Nat
Medical Director at Naturapil
We primarily use the solution as an antivirus, for security and protection. I use it to protect my business.
Read full review of McAfee MOVE AntiVirus »
Mohd Fadhil
Sales engineer at Mavisco Resources Sdn Bhd
The solution is used for granular filtering. For example, an organization can use the solution to allow users to...
Read full review of McAfee Web Gateway Cloud Service »
Anonymous User
Managing Director at a consultancy
We primarily use the solution for threat detection response for mobile devices. That includes malware, antivirus,...
Read full review of McAfee MVISION Mobile »
Abel Abenemi
IT Lead\Network Security Analyst at Oiltest Services Limited
Our company uses the solution to provide clients with network protection. We use EPO 5.10 and endpoint 10.7 for...
Read full review of McAfee Complete Data Protection »

Review 1 of 5

Customer Service

Ashish-Gautam
Senior Technical Engineer at Hitachi Systems, Ltd.
GFI's technical support is good.
Read full review of GFI LanGuard »
Saham Hendinejad
Chief Executive Officer at Quby
I've never contacted technical support in the past.
Read full review of KerioControl »
Anuradha Buluwala
Head of Technical - Systems and Security at Connex Information Technologies
The support has been responsive in my experience.
Read full review of GFI LanGuard »
Gilbert Mwiinga
Baobab College logo System Administrator at Baobab College
We've been talking to them about the content filtering issue. The ticket was escalated, but we had to wait for two...
Read full review of KerioControl »
Anonymous User
IT at a insurance company
We have contacted technical support only once, and I rate them a seven out of ten. However, they were unable to solve...
Read full review of GFI LanGuard »
Ray Kingdon
Technical Director at EVAK Technologies Limited
I have never had to use Kerio's customer support services.
Read full review of KerioControl »
AlonHodir
CEO at Shalom Hartman Institute
I had only about two occasions when I needed to contact GFI customer support and they were very helpful and quick.
Read full review of GFI LanGuard »
MarkKupferberg
Vice President at a manufacturing company
I don't deal with technical support directly. However, I would say my IT person puts it somewhere in the middle. My...
Read full review of KerioConnect »
Frank Raasveld
Owner at Fr@nkonnections
In every software, sometimes there are problems. One of the strong things about Kerio was the support knowledge and...
Read full review of KerioControl »
Denis L
Sales Solutions Engineer at a tech services company
I am a distributor so I often will act as the support.
Read full review of Exinda »
Anonymous User
Head of Networks at a recruiting/HR firm
I would rate GFI's technical support a six out of 10. It's difficult to log a support ticket with them. You have to...
Read full review of Exinda »
Jaroslav Jašek
IT manager at ABITec s.r.o.
My experience with the solutions technical support is fine but they could be faster in responding.
Read full review of KerioControl »
Anonymous User
Senior Technical Support -Security at a manufacturing company
Customer Service: Top notchTechnical Support: Top notch
Read full review of Exinda »
Anonymous User
IT and Operations Manager at a financial services firm
Technical support is not the best. As an example, this past weekend I had an issue. It took me four days to get a...
Read full review of KerioControl »
Ted Mbugua
Security Manager at CRAG
The support from GFI LanGuard has been good.
Read full review of GFI LanGuard »
TUNC BOZOGLU
Owner at LOTUSCONCEPT
Technical support is good. They respond right away.
Read full review of KerioControl »
Chris Bristow
Account Manager (Technical) at Redfortress Ltd
I've never used their technical support.
Read full review of KerioControl »
Ted Mbugua
Security Manager at CRAG
I opened a case with technical support and the person who was assisting me was very helpful. I was able to resolve my...
Read full review of GFI LanGuard »
Liam Bartlett
IT & Installations Manager at Odyssey Gaming
I haven't contacted their technical support. If there are any issues then I get a network engineer guy first and see...
Read full review of KerioControl »
Robert Allino
Owner at L3GNL LLC
I haven't used GFI, but back when Kerio had it, they were very good. They were very responsive. A lot of times you...
Read full review of KerioControl »
RobertWright
Computer Technician at a tech services company
The technical support used to be great. However, it's gone way downhill. I used to speak directly to the person...
Read full review of KerioControl »
BrianCook
Information Security Officer - VP at Unified Technology Solutions
I would like to see a little improvement in their technical support when you have a problem. I may be a little jaded...
Read full review of KerioControl »
Daniel Mahar
Associate Director at a university
GFI's technical support for this solution could be better. It's hard to find information about Exinda, directly. It...
Read full review of Exinda »
Alex Kimondo
ICT Manager at MEDS
At the moment, there is no proper local support for Kerio Control here in Kenya. It is hard to get service or...
Read full review of KerioControl »
Greg Regester
ICT Consultant at D-R Consulting Pty Ltd
I found the technical support pretty good. They are very responsive and come back with an answer on things pretty...
Read full review of KerioControl »
Anonymous User
Director at a tech services company
We have contacted technical support a handful of times and received some assistance.
Read full review of KerioConnect »
Andy Dibble
IT Manager at Flare Technologies
Technical support is pretty good. They're quick to respond. You get an answer straight away, although it might not be...
Read full review of KerioControl »
Anonymous User
Owner at a consultancy
The GFI technical support is average. The speed of response sometimes is not very fast. Sometimes they take a while...
Read full review of KerioControl »
Axel Wittich
Manager of IT and Operations at B E S T Fluidsysteme GmbH
We used the technical support once last week, and it was good. We got what we wanted.
Read full review of GFI FaxMaker »
Anonymous User
Technical Coordinator / Pointe-Noire Branch, BUROTOP IRIS SA at BUROTOP IRIS SA
Technical support is good.
Read full review of KerioControl »

Review 1 of 30

Syed M Sarfaraz Hussain
System Administrator at CyberGen
We do not have experience with customer service and support.
Read full review of McAfee Total Protection for Data Loss Prevention »
Harish G
IT Analyst at SISA Information Security
We do get support from our reseller. We don't get support directly from McAfee.
Read full review of McAfee Total Protection for Data Loss Prevention »
Shantanu Adsule
Information Technology Infrastructure Engineer at eTelic Inc
I've never had a chance to reach out to technical support. I've only been using the solution for a month and the...
Read full review of McAfee MOVE AntiVirus »
Binu Haneef
System Administrator at International Media Investments
McAfee ePolicy Orchestrator support has been helpful. However, sometimes when I raise the case they take a while to...
Read full review of McAfee ePolicy Orchestrator »
RathinVaidya
Vice President (Technical) at Shaligram Infotech LLP
I rate the scalability of McAfee Total Protection for Data Loss Prevention a nine out of ten.
Read full review of McAfee Total Protection for Data Loss Prevention »
Naresh Rayakwar
Lead architect at Tech Mahindra Limited
I have never directly contacted McAfee's technical support.
Read full review of McAfee MOVE AntiVirus »
Andrea Andrea
CTO at BE.iT SA
The technical support is not the best on the market, but it's not bad. It can be difficult to speak to them. The last...
Read full review of McAfee MOVE AntiVirus »
Anonymous User
CISO at a financial services firm
We are quite satisfied with customer support. We had a challenge about two years ago when we were not getting enough...
Read full review of McAfee MOVE AntiVirus »
Anonymous User
Security Professional
Customer Service: We were a McAfee EMEA Premier Managed Service Provider at the time, so we had no problems getting...
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
Assistant IT Manager at a insurance company
I've contacted technical support in the past and have had a relatively good experience. I have no complaints in...
Read full review of McAfee MOVE AntiVirus »
Abel Abenemi
IT Lead\Network Security Analyst at Oiltest Services Limited
Technical support is perfect. If you send a request for help but resolve the issue yourself after a few hours, they...
Read full review of McAfee Complete Data Protection »
Kalidas Mangle
Sr. System Engineer at Zensar Technologies
I rate the technical support a ten out of ten.
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
cybersecurity specialist at a mining and metals company
That's a question I can't answer because I haven't had to deal with them, personally. In general, when we're having...
Read full review of McAfee ePolicy Orchestrator »
Pavithra Ahuja
Freelance consultant at a consultancy
I've never had a need to reach out to technical support. There haven't been any issues with the product. Therefore, I...
Read full review of McAfee MOVE AntiVirus »
Anonymous User
Manager of BI at a tech services company
The technical support is good, but it's always "I'll call you back", especially when there are no threats. We usually...
Read full review of McAfee Web Protection [EOL] »
RahulRaju
Security Specialist at Perth Airport
While there are bugs and a few functionality issues, it is just a matter of raising them with the support team....
Read full review of McAfee ePolicy Orchestrator »
Anatolii Konstantynov
Project Engineer at ISSP
When contacting support, we would have to wait days before getting a response, and other times they were not able to...
Read full review of McAfee Complete Data Protection »
Anonymous User
IT Manager at a financial services firm
Technical support is good. They are timely in responding.
Read full review of McAfee Total Protection for Data Loss Prevention »
Anonymous User
Vice President Of Technology at a computer software company
I don't have any issues.
Read full review of McAfee MOVE AntiVirus »
Anonymous User
IT Support Engineer at a tech services company
VMcAfee technical support is very good. The first thing which must be done is to log a case, at which point we must...
Read full review of McAfee MOVE AntiVirus »
AhmedEmara1
Infrastructure Manager at 0
The support team is knowledgeable.
Read full review of McAfee MOVE AntiVirus »
Ilan Amir
Global IT Manager at a pharma/biotech company
I'm working with a security company called Intensity. After doing my own PoC, and also checking an IBM solution, I...
Read full review of McAfee Complete Data Protection »
Anonymous User
Network Engineer Info & Security at a comms service provider
Customer Service: It's ok. Technical Support: It's satisfactory; a few engineers from the McAfee Firewall tech...
Read full review of McAfee Firewall Enterprise MFE [EOL] »
Chandrasekhar Reddy Chennuru
Scientist/Engineer-SG at NRSC
I did not have a problem with the support I received from McAfee MOVE AntiVirus.
Read full review of McAfee MOVE AntiVirus »
Anonymous User
Lead Business Analyst - HR Systems at a computer software company
We have not contacted technical support. The website has many FAQs available if required.
Read full review of McAfee MOVE AntiVirus »
Anonymous User
Implementation Engineer at a tech vendor
I have contacted technical support and they were very helpful. They resolved the queries on time.
Read full review of McAfee MOVE AntiVirus »
Anonymous User
Senior Manager of System Security
Customer Service: 8 out of 10Technical Support: 8 out of 10
Read full review of McAfee ePolicy Orchestrator »
SambhajiBhosale
Network Security Consultant at a tech services company
The technical support of McAfee is great.
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
Senior Technology Specialist at a financial services firm
I haven't used any tech support. We tend to get the latest updates to protect ourselves. However, if we need to, we...
Read full review of McAfee MOVE AntiVirus »
Shaik Sayeed
Information Technology Solutions Manager at UBG
I think that the technical support can be improved. It should be cheaper, faster and more comprehensive as far as the...
Read full review of McAfee Total Protection for Data Loss Prevention »

Review 1 of 30

Technical Support

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