Compare Fortra vs Seeburger

Fortra

Based on 122 reviews.

Seeburger

Based on 37 reviews.

Latest Research

Buyer's Guide

Fortra's GoAnywhere MFT vs. SEEBURGER Business Integration Suite

March 2024

SEEBURGER Business Integration Suite vs. Fortra's GoAnywhere MFT

Updated: March 2024

Buyer's Guide

Fortra's Globalscape Managed File Transfer vs. SEEBURGER Business Integration Suite

March 2024

SEEBURGER Business Integration Suite vs. Fortra's Globalscape Managed File Transfer

Updated: March 2024

Buyer's Guide

Fortra's GoAnywhere MFT vs. SEEBURGER Business Integration Suite

March 2024

Fortra's GoAnywhere MFT vs. SEEBURGER Business Integration Suite

Updated: March 2024

Sample Customers

Fortra's GoAnywhere MFT

McKesson City of Modesto, California Kwik Trip Northwestern University Charter Communications

SEEBURGER Business Integration Suite

Altis, Autoliv, Cebi, Cofresco, MoneyGram International, Samsonite Europe, VSP Global, BMW Group, OSRAM, Magna, Lavazza

Popular Solutions

Fortra's JAMS

20 reviews

Fortra's GoAnywhere MFT

10 reviews

Fortra's Automate

10 reviews

SEEBURGER Business Integration Suite

4 reviews

Top Industries

Financial Services Firm

15%

Computer Software Company

13%

Manufacturing Company

Healthcare Company

Computer Software Company

16%

Financial Services Firm

15%

Manufacturing Company

13%

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Brando Diego
System Engineer at Notable Frontier Sdn Bhd

Read full review of Fortra's Vera »
Anonymous User
IT Manager at a construction company

Read full review of Fortra's Globalscape WAFS »
Owen Nunez
Security Engineer at Protego Trust Bank
I used to sell the solution and use it for certain companies. We had a use case for on-premise and deployment options...
Read full review of Digital Guardian »
Anonymous User
Practice Lead at a computer software company
Our customers use it for onboarding, terminations, password reset, and certifications.
Read full review of Fortra's Powertech Identity & Access Manager »
JamesStarkweather
Senior Cloud Engineer at a computer software company
We use it for file transfers. 100% of our customers connect through Globalscape to bring their files to our data...
Read full review of Fortra's Globalscape Managed File Transfer »

Review 1 of 5

AndrewHill
Integration Team Lead at Wincanton
We are a third-party logistics company. We work for a lot of people. We've got SEEBURGER Business Integration Suite...
Read full review of SEEBURGER Business Integration Suite »

Review 1 of 1

Customer Service

Sumit Mundik
Application Development Senior Analyst at Accenture
We troubleshoot errors ourselves so have not needed technical support.
Read full review of Fortra's Globalscape Managed File Transfer »
Prakash Srivastava
JAMS Admin at Public Service Enterprise Group Incorporated
We have used their tech support a few times and they were very good each time. They were very responsive and very quick.
Read full review of Fortra's JAMS »
BahatiAsher Faith
Software Developer at Appnomu Business Services
Their support is excellent. You can raise a support ticket, and within four hours, you'll have a response. Because...
Read full review of Fortra's Automate »
Anonymous User
Consultant at a financial services firm
Technical support could be better.
Read full review of Fortra's Tripwire Enterprise »
Anonymous User
Security Architect at a comms service provider
There was a couple of guys in the team that were on top of it when it came to the tech support. They only hire the...
Read full review of Digital Guardian Endpoint Detection and Response Service [EOL] »
Dexter Tangonan
Database Administrator at a insurance company
We encountered a few issues, but we didn't have any major issues so far. When we encountered an issue that wasn't...
Read full review of Fortra's JAMS »
Steven Helfgott
EDI Manager at a wholesaler/distributor
The technical support is excellent. I enjoy chatting with technical support, as it allows me to get a quick response...
Read full review of Fortra's Automate »
FranciscoSosa Garcia
RPA Architect & RPA Product Owner at Francisco Sosa
While, in general, technical support was good, the knowledge base on offer was awful. The online support, that kind...
Read full review of Fortra's Automate »
Anonymous User
Clinical business analyst senior at a healthcare company
I've used tech su[pirt in the past and I have found them to be helpful and responsive. I'm satisfied with the level...
Read full review of Fortra's Automate »
Jim Baptista
Managed File transfer (MFT) Administrator at a non-profit
In 2018, 2019, I would have rated the support a ten out of ten. As previously expressed, I would now give them a four.
Read full review of Fortra's GoAnywhere MFT »
Frank Rotiroti
System Administration at a insurance company
Their support is great. They've always been there whenever we had any issues. They always provided a prompt courier...
Read full review of Fortra's GoAnywhere MFT »
Anonymous User
Practice Lead at a computer software company
I don't think support has the experience in their tech support department. It's not a matter of responsiveness or...
Read full review of Fortra's Powertech Identity & Access Manager »
Brian Davidson
VP/Core System Support Manager at a financial services firm
Their tech support is pretty good in responding to us and in helping us to work through any issues that might crop...
Read full review of Fortra's GoAnywhere MFT »
Anonymous User
Chief Technology Officer at a computer software company
I contacted technical support when we had an issue with a PDF file. They responded very quickly, within six or seven...
Read full review of Fortra's Automate »
Anonymous User
Lead Technical Support Engineer at a insurance company
In the past, the tech support that we got from Globalscape was very good. As of late, it has been far less impressive...
Read full review of Fortra's Globalscape Managed File Transfer »
Larry Putman
Systems Analyst at a healthcare company
We've worked with HelpSystems support, and it has always been excellent. I rate their support 10 out of 10. They...
Read full review of Fortra's GoAnywhere MFT »
Jack Frano
Principal at Adaptive Growth, Inc
Technical support is terrific.
Read full review of Fortra's Automate »
Angie Finnell-French
Business Intelligence Developer at Food distribution company
The individuals who provide support are very knowledgeable about their product, and we don't go through multiple...
Read full review of Fortra's GoAnywhere MFT »
Brendan McMahon
IT Analyst at a computer software company
Their technical support is excellent. They're a straight-up 10 out of 10; really good. I've only ever contacted them...
Read full review of Fortra's JAMS »
Anonymous User
Consultant at a comms service provider
The support is really good, but the ticket system is not that good. When you open the ticket, that's the only time...
Read full review of Fortra's GoAnywhere MFT »
YvetteCarpenter
Technical Operations Manager at a financial services firm
Technical support is an area in which JAMS has come a long way. When I first started with them, they didn't have any...
Read full review of Fortra's JAMS »
Garth Ries
CTO at a financial services firm
JAMS support is as near to perfect as we can get, so I would rate them a nine out of ten. They are the best support...
Read full review of Fortra's JAMS »
Daniel Svoboda
Application & Cloud Migration Administrator at State of Minnesota
I rate Fortra's support a ten out of ten. The turnaround is always quick when I email them. They're knowledgeable...
Read full review of Fortra's JAMS »
ImadMehmood
Technical Engineer
The technical support is good. Their development team releases new versions 4 times a year.
Read full review of Fortra's GoAnywhere MFT »
Anonymous User
Vulnerability and Security Configuration Resource at a transportation company
Technical support was hardly required for IP360.
Read full review of Fortra Tripwire IP360 »
Jay Triche
Senior Developer/Analyst at Lamps Plus
The technical support has been fine. It has been useful each time we've reached out to them, unless we find a little...
Read full review of Fortra's GoAnywhere MFT »
Ton Roelandse
Senior Principal @ Trexin - an Architecting Delivery Executive and Fairy Duster in Chief at a consultancy
We had Professional Services included and from a service perspective, I think that they are good. However, they are...
Read full review of Fortra's Automate »
Harold Mandarino
Systems Supervisor at FIS
They are very knowledgeable. I don't have many complaints as far as Globalscape stepping up to the plate and helping...
Read full review of Fortra's Globalscape Managed File Transfer »
Anonymous User
Senior Technical Engineer at a tech vendor
Their technical support is nice. I am satisfied with them.
Read full review of Fortra's Tripwire Enterprise »
LeAnn Hurst
Director, HIM at a healthcare company
They're fantastic. Anytime I've called to ask anything, they've always been extremely helpful. They spent time with...
Read full review of Fortra's GoAnywhere MFT »

Review 1 of 30

Choon Hwa Khoh
Head of Product Test at ams AG
Technical support has been helpful and responsive.
Read full review of SEEBURGER Business Integration Suite »
Anonymous User
Integration Analyst at a tech services company
I would give technical support a rating of 7/10.
Read full review of SEEBURGER Business Integration Suite »
Reviewer972354
Software Engineer at a financial services firm
Since the very beginning of the relationship between my organization and SEEBURGER, they have been solid for...
Read full review of SEEBURGER Business Integration Suite »
Giridhar Duvvuru
Director at Mylan Inc.
We have only requested technical support a couple of times. We haven't faced any issues with them. They are very good.
Read full review of SEEBURGER Business Integration Suite »
Anonymous User
EDI Competency Manager North America at a retailer
Everything is done though a ticket system. It works with a few ping-pongs of emails. The support team is...
Read full review of SEEBURGER Business Integration Suite »
Anonymous User
VP Digital Services at a tech services company
Tech support is pretty good. We have a Premium Support package, so they respond pretty quickly to us. They have...
Read full review of SEEBURGER Business Integration Suite »
Richard LeBris
Sr. Software Engineer at a retailer
The technical support is excellent. I reach out to the service desk in Germany and normally get a reply within a day....
Read full review of SEEBURGER Business Integration Suite »
Anonymous User
Director, Application Development at a retailer
Technical support has always been great.
Read full review of SEEBURGER Business Integration Suite »
Anonymous User
Business Analyst Manager at a healthcare company
Technical support is fine. We log a ticket and we get some kind of response back. It's different from what we used to...
Read full review of SEEBURGER Business Integration Suite »
Anonymous User
EDI Consultant at a transportation company
Depending on who is helping you, the level of technical expertise will vary. As far as the Seeburger consultants that...
Read full review of SEEBURGER Business Integration Suite »
Hovik Abrahamyan
IT Director, Business Applications Technical Services and Integration at a consumer goods company
We are happy with the support. They have different levels of support. However, we use their standard support, which...
Read full review of SEEBURGER Business Integration Suite »
Anonymous User
Enterprise & Tech Ops Hosting Svcs at a pharma/biotech company
We have the Premium Support and we pay extra for that, and it gives us access to their engineers. It also requires...
Read full review of SEEBURGER Business Integration Suite »
Richard Lehane
Head of IT at a pharma/biotech company
We have had no problems with tech support. Their response time and knowledge of issues is good.
Read full review of SEEBURGER Business Integration Suite »
Anonymous User
EDI Competency Manager North America at a retailer
Technical support is good. The person who answers your ticket is the person who is going to solve it. They don't...
Read full review of SEEBURGER Business Integration Suite »
Oliver Rupprecht
IT Business Integration at ams OSRAM
We have a 24/7 maintenance and support contract with SEEBURGER, which includes software updates as well as technical...
Read full review of SEEBURGER Business Integration Suite »
Maman89321
Materials Management Team Lead at a university
When I log a ticket, they come back within half-an-hour to an hour, either by email or I'll get a call. I maybe have...
Read full review of SEEBURGER Business Integration Suite »
Jay Thakkar
Senior Integration Analyst at Ingram Micro Inc.
SEEBURGER support is doing a decent job. We are not using any of their standard solutions. All the solutions we have...
Read full review of SEEBURGER Business Integration Suite »
Evan Meyer
Application Manager - EDI at a transportation company
Technical support is located in Germany and there are different levels of support you can pay for. Regardless of your...
Read full review of SEEBURGER Business Integration Suite »
Anonymous User
Senior Integration Analyst at a manufacturing company
Technical support was pretty good and had a fast turnaround.
Read full review of SEEBURGER Business Integration Suite »
Anonymous User
SAP Global EDI Lead at a construction company
Technical support team's response time is excellent. I have had no complaints.
Read full review of SEEBURGER Business Integration Suite »
Anonymous User
Systems Architect EDI/B2B at a tech services company
Technical support has been varied through the years. As SEEBURGER has grown, they have made changes to the tech...
Read full review of SEEBURGER Business Integration Suite »
Lori Knox
IT Business Analyst at a manufacturing company
I know my colleague in Germany values the technical support greatly. But the system works so well that he generally...
Read full review of SEEBURGER Business Integration Suite »
Lori Knox
IT Business Analyst at a manufacturing company
With respect to support, it's best-of-breed for me. I still get to work with my American counterparts at SEEBURGER,...
Read full review of SEEBURGER Business Integration Suite »
Ruben Alvarez
EDI Analyst at Faurecia
The support is good. There is an issue in that sometimes I try to send all the information in my first email, such as...
Read full review of SEEBURGER Business Integration Suite »
Reviewer98345
Analyst at a retailer
Once you get someone assigned, they're reasonably good. It varies. Sometimes you get someone who seems quite junior...
Read full review of SEEBURGER Business Integration Suite »
Naresh Shetty
Integration Specialist at a logistics company
One thing we need is more support. Sometimes we get stuck on the support because they've not got not many experienced...
Read full review of SEEBURGER Business Integration Suite »
Michael Osiecki
Partner For Experience & E-Business at a retailer
If I just look at the consultant we have who is dedicated to our company, he's awesome; great. There are some...
Read full review of SEEBURGER Business Integration Suite »
Martino Marcil
Senior Manager at a manufacturing company
The few times that I have had a problem with employees, I escalated the situation and we tried to improve it. When it...
Read full review of SEEBURGER Business Integration Suite »
Nigel Mills
Team Lead at a transportation company
I had to raise one ticket during the implementation, and I was using it as a test, really, to see how ticketing...
Read full review of SEEBURGER Business Integration Suite »
AndrewHill
Integration Team Lead at Wincanton
Their technical support is okay. It doesn't blow you away. They will come back with an answer. It won't be the answer...
Read full review of SEEBURGER Business Integration Suite »

Review 1 of 30

Technical Support

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