Compare Fortra vs Graylog

Fortra

Based on 122 reviews.

Graylog

Based on 19 reviews.

Sample Customers

Fortra's Event Manager

MGF Logistique

Fortra's Tripwire Log Center

1. Aetna 2. Adobe 3. ADP 4. Airbus 5. Amazon 6. American Express 7. Aon 8. ATT 9. Bank of America 10. Barclays 11. BASF 12. Bayer 13. Bechtel 14. Boeing 15. BNP Paribas 16. Cisco 17. CocaCola 18. Comcast 19. Dell 20. Deutsche Bank 21. Eni 22. ExxonMobil 23. Ford 24. GE 25. Google 26. HP 27. IBM 28. Intel 29. JPMorgan Chase 30. Kelloggs 31. Lockheed Martin 32. McDonald's

Graylog

Blue Cross Blue Shield, eBay, Cisco, LinkedIn, SAP, King.com, Twilio, Deutsche Presse-Agentur

Popular Solutions

Fortra's JAMS

20 reviews

Fortra's GoAnywhere MFT

10 reviews

Fortra's Automate

10 reviews

Graylog

6 reviews

Graylog Security

1 reviews

Top Industries

Financial Services Firm

15%

Computer Software Company

13%

Manufacturing Company

Healthcare Company

Computer Software Company

16%

Comms Service Provider

16%

Government

Educational Organization

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Earl Diem
Sr. Manager - Performance and Automation Engineering at PSCU Financial Services
We use it for trading files with partners over the internet, partners with whom we don't have a VPN connection. And...
Read full review of Fortra's GoAnywhere MFT »
Brando Diego
System Engineer at Notable Frontier Sdn Bhd

Read full review of Fortra's Vera »
Corey Cole
Service Coordinator - Technology Security at a government
We used the product for scheduled vulnerability scanning and detecting changes within our assets.
Read full review of Fortra Tripwire IP360 »
Anonymous User
Security Architect at a comms service provider
We primarily use the solution for the managed detection and response capabilities.
Read full review of Digital Guardian Endpoint Detection and Response Service [EOL] »
Owen Nunez
Security Engineer at Protego Trust Bank
I used to sell the solution and use it for certain companies. We had a use case for on-premise and deployment options...
Read full review of Digital Guardian »

Review 1 of 5

Jonas Leeb
Software Engineer & Co-Founder at Plexify GmbH
I used this solution for bug tracking, checking to see if an application was running correctly or not. I was working...
Read full review of Graylog »
StefanoBeriozza
DevSecOps at LunaLabs srl
We use the solution to collect logs.
Read full review of Graylog Security »

Review 1 of 2

Customer Service

Akinwale Sekiteri
Managing Partner at Teksphere Global Services Limited
Initially, I had concerns about its technical support due to the time zone difference with the US-based team,...
Read full review of Fortra's Globalscape Managed File Transfer »
Rob Grafrath
VP, Enterprise Systems at Capio
When I find room for improvement, I log a ticket with JAMS. So, I have logged plenty of tickets. I would rate support...
Read full review of Fortra's JAMS »
MehboobQureshi
Practice Manager at Saapatech
The technical support is very bad. Support has to be drastically improved.
Read full review of Digital Guardian »
Jayvie Otinez Britanico
Project Lead at a comms service provider
The technical support is good and quick to respond.
Read full review of Fortra's JAMS »
MehboobQureshi
Practice Manager at Saapatech
Support is the challenge. There is no straightforward support for the solution.
Read full review of Digital Guardian »
Sacha Lostun
Systems Analyst at bercell integrated technologies
Technical support is very good.
Read full review of Fortra's Tripwire Enterprise »
Tom Foale
CTO at Klaatu IT Security Ltd
Technical support is very good. We have a customer support manager and he is very good and very helpful.
Read full review of Fortra's Agari »
Ramesh-D
Senior IT Developer at a energy/utilities company
Fortra's Automate has good documentation and a lot of videos available. We were also given training. So, overall,...
Read full review of Fortra's Automate »
Anonymous User
Senior Application Analyst at a healthcare company
The support could be enhanced a little bit. I know they are pushing numbers, but when they ask you to tell them what...
Read full review of Fortra's GoAnywhere MFT »
Omayra Marchany
Chief Administrative Officer at rpa total centroamerica
Technical support is a bit of an issue. We have our technical support team from Argentina. We can't even speak the...
Read full review of Fortra's Automate »
Sukhbir Singh
IT Service Management Professional - Applications at a tech vendor
I would give technical support a rating of 10/10. They are very knowledgeable.
Read full review of Fortra's Globalscape Managed File Transfer »
Anonymous User
General Manager at a tech services company
The support we have received has been very good.
Read full review of Fortra's JAMS »
Anonymous User
Security Architect at a comms service provider
There was a couple of guys in the team that were on top of it when it came to the tech support. They only hire the...
Read full review of Digital Guardian Endpoint Detection and Response Service [EOL] »
Anonymous User
Director of IT Operations at a financial services firm
I had an amazing experience with the technical support team. The team members respond right away. They answer the...
Read full review of Fortra's JAMS »
Anonymous User
Senior Manager at a consultancy
So far, I am really happy with the technical support. The delay is between one and two days. In all of our requests...
Read full review of Fortra's Automate »
Anonymous User
Consultant at a comms service provider
The support is really good, but the ticket system is not that good. When you open the ticket, that's the only time...
Read full review of Fortra's GoAnywhere MFT »
Anonymous User
Head IT Engineering and Infrastructure at a tech services company
Technical support has been fine.
Read full review of Fortra's Intermapper »
Reviewer32052
Presales Specialist at a tech services company
The customer service with Digital Guardian is good because they answer fast. The Help Desk is also really good. We...
Read full review of Digital Guardian »
Brendan McMahon
IT Analyst at a computer software company
Their technical support is excellent. They're a straight-up 10 out of 10; really good. I've only ever contacted them...
Read full review of Fortra's JAMS »
ImadMehmood
Technical Engineer
The technical support is good. Their development team releases new versions 4 times a year.
Read full review of Fortra's GoAnywhere MFT »
Tom Foal
CTO at Klaatu IT Security Ltd
We use the product's technical support a lot and they are pretty good.
Read full review of Fortra's Agari »
Sean
Sr. SE Manager at a tech vendor
From my experience, the solution's technical support is good. I can open a ticket directly with the partner or...
Read full review of Digital Guardian »
Bill Dougherty
CISO at a healthcare company
I haven't personally contacted technical support, but as far as I know, we've had no issues with it.
Read full review of Fortra's GoAnywhere MFT »
Anonymous User
System Administrator II at Serco
The organization has ways to listen to its customers and providing that feedback is working as the company listens...
Read full review of Fortra's GoAnywhere MFT »
Anonymous User
Cyber Security Consultant at a tech services company
We have contacted technical support in many cases and they are very good. The last time that we contacted them was...
Read full review of Fortra's Tripwire Enterprise »
Daniel Svoboda
Application & Cloud Migration Administrator at State of Minnesota
I rate Fortra's support a ten out of ten. The turnaround is always quick when I email them. They're knowledgeable...
Read full review of Fortra's JAMS »
Garth Ries
CTO at a financial services firm
JAMS support is as near to perfect as we can get, so I would rate them a nine out of ten. They are the best support...
Read full review of Fortra's JAMS »
Alex-Taylor
Database Administrator at a government
I rate Fortra's customer service a nine out of ten.
Read full review of Fortra's JAMS »
Anonymous User
Senior IT Auditor at a retailer
I haven't heard any complaints.
Read full review of Fortra Tripwire IP360 »
Anonymous User
Senior IT Security Analyst at a retailer
Tripwire’s technical support has always been excellent.
Read full review of Fortra Tripwire IP360 »

Review 1 of 30

Lokesh Puthalapattu
Senior Marketing Specialist II at Harman International
We are working in India, and sometimes it takes a while to receive a response from the support. However, the...
Read full review of Graylog »
Andrey Mostovykh
Senior Data Architect at a comms service provider
We didn't have any issues that we needed to fix in Graylog. It just worked for us. We do use other open-source...
Read full review of Graylog »
Shivam-Tiwari
DevOps Engineer Intern at MyKaarma
We use Graylog's community support forum. It helps us solve our queries.
Read full review of Graylog »
Peter Malaty
Sr. DevOps Engineer at TechStyle Fashion Group
I would rate the technical support as a four out of five. From an experience standpoint, they're pretty good.
Read full review of Graylog »
Nicolae CIornii
Security Officer at BC Energbank S.A.
There is no customer service and support available for the free version of the solution.
Read full review of Graylog »
CharlesNetshivhera
Senior DevOps Engineer at a financial services firm
The support from the Graylog community is helpful, but they can do better. The enterprise support doesn't really...
Read full review of Graylog »
Anonymous User
Systémový inenýr DS senior
We never contacted technical support, so I cannot answer this.
Read full review of Graylog »
AC N
Head of Infrastructure
There hasn't been a need for me to call support, because I only went through the forums and hundreds of pages of...
Read full review of Graylog »
Anonymous User
Release Engineering Manager
I have not had to use technical support.
Read full review of Graylog »
Anonymous User
Systems Architect at a tech services company
We're not using the Enterprise license. We're using the Community edition, and support is not offered with it.
Read full review of Graylog »
Anonymous User
Network Engineer at a media company
Graylog community is very good.
Read full review of Graylog »
Anonymous User
Entrepreneur at a tech services company
The technical support is a weak point in this product. It's not so easy to contact them and they don't answer...
Read full review of Graylog »
Anonymous User
Java Software Developer at a financial services firm
Not applicable.
Read full review of Graylog »
Anonymous User
Software Engineer, DevOps at a tech services company
We are not using any technical support.
Read full review of Graylog »
John Paul Dienst
Technology Consultant
I would rate them as a two out of 10. You are on your own without an enterprise license.
Read full review of Graylog »
Anonymous User
IT Security Consultant at a tech services company
I have only used the community support (forum), but Graylog developers are quick to respond and assist with issues.
Read full review of Graylog »
JasonCrow
Senior Architect at a tech vendor
Never used.
Read full review of Graylog »

Review 1 of 17

Technical Support

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