Compare Hillstone Networks vs ManageEngine

Hillstone Networks

Based on 16 reviews.

ManageEngine

Based on 285 reviews.

Sample Customers

Hillstone I-Series Server Breach Detection System

Norbert Wiener University, Regional Government of the Amazon

ManageEngine Log360

First Mountain Bank, TRA, Citadel Group, OnPoint Financial Corp, Florida Dept. of Transportation

ManageEngine NetFlow Analyzer

Metro Rail, Micron21, Lotus F1 Team, Elizabeth Board of Education, Queen’s University Belfast, DHL, Praxair, Adventist Health, Wipro Infotech, Tropical Shipping USA

Popular Solutions

Hillstone E-Series

5 reviews

Hillstone T-Series

1 reviews

Hillstone I-Series Server Breach Detection System

1 reviews

ManageEngine Endpoint Central

23 reviews

ManageEngine ServiceDesk Plus

23 reviews

ManageEngine OpManager

21 reviews

Top Industries

Comms Service Provider

24%

Computer Software Company

15%

Financial Services Firm

13%

Real Estate/Law Firm

Educational Organization

30%

Computer Software Company

12%

Comms Service Provider

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Boaz Oyamo
Technical Lead at Kristel

Read full review of Hillstone E-Series »
CHATHURANGAJAYAWEEEA
Head of Cybersecurity at Plexus Global LTD
We use the solution for virtual-environment firewall deployment.
Read full review of Hillstone CloudEdge »
DAVI TEIXEIRA
Physical Education Professional JR at Unimed
We are using Hillstone I-Series Server Breach Detection System to look for threats in our network, such as barriers...
Read full review of Hillstone I-Series Server Breach Detection System »
TahirMahmood
IT Manager at a manufacturing company

Read full review of Hillstone T-Series »
Anonymous User
Senior Consultant at a tech services company
It protects the server and it also protects email. It's anti-spam.
Read full review of Hillstone S-Series Network Intrusion Prevention System »

Review 1 of 5

Santiago Mantilla
Senior Information Technology Security Consultant at Intelector
ManageEngine OpUtils is a suite with different network tools for IP addresses, ports, and network device management.
Read full review of ManageEngine OpUtils »
Aaron Dalgleish
Information Technology Consultant at a government
We use the solution as a password vault to store our passwords so that the IT team can access them.
Read full review of ManageEngine Password Manager Pro »
Balint Alexandru
Software Engineer at Romsym Data
Our use cases revolve around managing telephones, smart tablets, TV screens that have operating systems on them,...
Read full review of ManageEngine Mobile Device Manager Plus »
Anonymous User
Sr Engineer Administrator at a university
It is basically an endpoint management solution. It is used for endpoint configuration and life cycle management of...
Read full review of ManageEngine Endpoint Central »
Srijith Chandran
Senior Manager at a consultancy
We use the solution to patch our servers. We also use it to monitor and fix vulnerabilities.
Read full review of ManageEngine Vulnerability Manager Plus »

Review 1 of 5

Customer Service

CHATHURANGAJAYAWEEEA
Head of Cybersecurity at Plexus Global LTD
The tool's technical support is fast. They will respond within five minutes once we book a case.
Read full review of Hillstone E-Series »
CHATHURANGAJAYAWEEEA
Head of Cybersecurity at Plexus Global LTD
The technical support team are very good and very quick.
Read full review of Hillstone E-Series »
Boaz Oyamo
Technical Lead at Kristel
We recently requested Hillstone E-Series’ technical support, which was quite good.
Read full review of Hillstone E-Series »
CHATHURANGAJAYAWEEEA
Head of Cybersecurity at Plexus Global LTD
The technical support is very good.
Read full review of Hillstone CloudEdge »
TahirMahmood
IT Manager at a manufacturing company
Hillstone T-Series' technical support is slow. Some of the staff are not as knowledgeable. I would rate technical...
Read full review of Hillstone T-Series »
DAVI TEIXEIRA
Physical Education Professional JR at Unimed
The support we have received from the vendors is good. They are always available. I rate the support a nine out of ten.
Read full review of Hillstone I-Series Server Breach Detection System »
Wajid Khattak
Procurement Officer at Emerging Systems
I rate the technical support an eight out of ten.
Read full review of Hillstone E-Series »
Asif Hasan
Product Manager at Integra Technologies Limited
They have a very good technical support team, but I think there are some communication issues due to language...
Read full review of Hillstone T-Series »
Anonymous User
Senior Consultant at a tech services company
We have a lot support from Hillstone. We contact them when we have some unknown variable cases. They're very good....
Read full review of Hillstone E-Series »
Maroun Abboud
Data Department Manager at BTC Networks
The technical support is very good. I would rate them nine out of ten.
Read full review of Hillstone E-Series »
Rieshananth Thambiaiyah
Product Manager at a tech services company
We have been satisfied with the technical support for small and medium scale clients but we have not seen the support...
Read full review of Hillstone E-Series »
Walter Shelver
Owner at CableWeb
The technical support was fairly straightforward.
Read full review of Hillstone E-Series »

Review 1 of 12

Jadeja
Group Company IT Infrastructure IT Admin at a retailer
Support needs improvement. They totally realy on customers at present.
Read full review of ManageEngine Endpoint Central »
Muhammad Jahangir
Manager devops at emergent
The support could improve in ManageEngine EventLog Analyzer. There have been times when we connected to support and...
Read full review of ManageEngine EventLog Analyzer »
Hussein Taha
IT Enterprise System Administrator at Misr Technology Services
I rate customer service and support a six out of ten.
Read full review of ManageEngine ADAudit Plus »
Sigal Svilim
Chief Information Officer at Supergas
We rely on the integrator for support.
Read full review of ManageEngine ServiceDesk Plus »
Edgar Serrano
Director of Information Technology at ST ANNES MATERNITY HOME
Technical support is poor. Sometimes I needed to look for my own solution on my own time as support was not able to...
Read full review of ManageEngine Endpoint Central »
Park Armstrong
Chief Technical and Solution Architect at Vertigo Inc.
I had some pretty significant problems, and they were very complicated. I've had a number of conversations with them,...
Read full review of ManageEngine Endpoint Central »
Anonymous User
ITSM Engineer at a tech services company
Technical support has been okay. It's good. However, sometimes it takes longer to answers some questions. I want to...
Read full review of ManageEngine ServiceDesk Plus »
Anonymous User
Deputy Manager - Procurement & Sourcing at a tech services company
Technical support is satisfactory.
Read full review of ManageEngine Firewall Analyzer »
Jai S
Student at Rabdan Academy
Mostly, we are satisfied with the support. However, there are times when we require development for something that is...
Read full review of ManageEngine Log360 »
Anonymous User
Director of Consulting at a tech services company
I would preface this by saying in general the FAQ's are pretty helpful. Overall the support system has been helpful...
Read full review of ManageEngine Endpoint Central »
Anand Khandelwal
Global Service Delivery Manager at a computer software company
They are very good. The response that I get from the ManageEngine support is one of the things because of which I...
Read full review of ManageEngine ServiceDesk Plus »
Anonymous User
Lead IT Infrastructure Specialist at Tunstall Healthcare
I have found customer service to be very responsive. I have had a couple of issues over the years and on one occasion...
Read full review of ManageEngine Endpoint Central »
Gamal Elsabbagh
IT Engineer at arkas egypt
Technical support has been very good. They respond on the same day, and if the issue persists they are agile and...
Read full review of ManageEngine ServiceDesk Plus »
Anonymous User
IT Manager at a financial services firm
Customer Service: Excellent. It was on my initial contact that the rep suggested I wait a day to download the...
Read full review of ManageEngine OpManager »
Anonymous User
Manager at a tech vendor
The technical support for ManageEngine Applications Manager is good, but there's still room for improvement. As I had...
Read full review of ManageEngine Applications Manager »
Anonymous User
Technology Manager at a computer software company
The support is very good. They provide support 24 hours a day five days a week and are responsive to solving issues...
Read full review of ManageEngine AssetExplorer »
Anonymous User
Head of Information Technology and Systems at a consumer goods company
Their technical support has been very helpful and is very good.
Read full review of ManageEngine SupportCenter Plus »
Anonymous User
Senior IT Support Analyst at a healthcare company
We have tickets in to get it fixed but we are not having a lot of luck.
Read full review of ManageEngine Log360 »
Hai Quach
Senior IT Consultant at Yusen Logistics
The solution's customer service is responsive.
Read full review of ManageEngine Patch Manager Plus »
Saranraj Kumar
Senior Modern Workplace Expert at a insurance company
ManageEngine's support is one of the best, I would say. We have chat support, so I can immediately ping someone in...
Read full review of ManageEngine Endpoint Central »
Prashanth Magadi
Principal Engineer at a tech services company
The support from ManageEngine OpManager is awesome. When we raise a ticket we have a quick response. However, I do...
Read full review of ManageEngine OpManager »
Fredrick-Massawe
System Administrator at Bakhresa Group of companies
I have not used the support from ManageEngine OpManager.
Read full review of ManageEngine OpManager »
Varun R
IT specialist at Groww
The support isn't as good as it could be. We need it to be better. When we send requests, we find it takes too much...
Read full review of ManageEngine Endpoint Central »
Anonymous User
Applications Specialist II at a government
I have not used it but from what I understand, their technical support is not that great.
Read full review of ManageEngine ServiceDesk Plus »
Anonymous User
Senior Information Technology Specialist at a philanthropy
Their tech support was pretty good. For any issues we had, they'd come in and work with us and get them resolved...
Read full review of ManageEngine OpManager »
Andreas Nuelati
System Administrator at AWT International- Croatia
We haven't reached out to technical support. However, they do offer contact and options to arrange meetings. They...
Read full review of ManageEngine ADManager Plus »
Deena Khattab
MIS Manager at Misr Glass Manufacturing
Technical support is very responsive. During some updates, we had a few small issues and they fixed them for us.
Read full review of ManageEngine ServiceDesk Plus »
Jose Antonio Rivera Mora
IT Project Office Manager at Grupo Lala
I don't have direct access to their technical support. However, I am aware of some of the tickets that our clients...
Read full review of ManageEngine OpManager »
Mohamed Sabry Elgendi
Cloud Solutions Architect at a philanthropy
The support team is responsive, but there is room for improvement.
Read full review of ManageEngine Desktop Central MSP [EOL] »
Dario Podhorski
System Administrator at Vodovod Osijek
Had no need for customer service or technical support.
Read full review of ManageEngine Endpoint Central »

Review 1 of 30

Technical Support

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