Hitachi vs ServiceNow

Unbiased reviews from our professional community. A complete perspective on vendors based on user input.
Hitachi
Based on 101 reviews.
ServiceNow
Based on 189 reviews.
Latest Research
Overview
Hitachi, Ltd. is a Japanese multinational conglomerate company headquartered in Chiyoda, Tokyo, Japan. It is the parent of the Hitachi Group and forms part of the DKB Group of companies. Hitachi is a highly diversified company that operates eleven business segments: Information & Telecommunication Systems, Social Infrastructure, High Functional Materials & Components, Financial Services, Power Systems, Electronic Systems & Equipment, Automotive Systems, Railway & Urban Systems, Digital Media & Consumer Products, Construction Machinery and Other Components & Systems.ServiceNow is a platform-as-a-service provider of enterprise Service Management software. It was founded in 2003 by Fred Luddy, the previous CTO of Peregrine Systems and Remedy Corporation. ServiceNow specializes in delivering ITSM applications and thus competes with BMC, Computer Associates, IBM, and Hewlett-Packard. It also provides a platform for forms-based workflow application development and thus competes with SaaS/PaaS providers such as Salesforce.com's Force.com offering. Slootman has specifically indicated this as a key corporate strategy in press interviews and keynotes at the ServiceNow user conferences called Knowledge.
Sample Customers
Hitachi JP1 Automatic Job Management System: Nikon (Thailand), China Netcom (Group) Company Limited Jilin Branch, Noritz (China) Investment Co., Canon Zhuhai, Omron (Shanghai) Co., Shanghai Daikin Air Conditioning Co., Meitetsucom
ServiceNow Orchestration: experian, BEACHBODY, HealthPartners, Banosoft
Popular Solutions
Top Industries
Computer Software Company
30%
Comms Service Provider
21%
Financial Services Firm
8%
Government
6%
Computer Software Company
32%
Comms Service Provider
14%
Financial Services Firm
8%
Government
7%
Quotes From Member Reviews
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Most Helpful Reviews
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Customer Service
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Technical Support
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