Hornbill Systems vs Serviceaide

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Hornbill Systems
Based on 2 reviews.
Serviceaide
Based on 14 reviews.
Overview
Supportworks is an issue tracking system designed for use in help desk and information technology environments. Two branches of the software are developed concurrently, Supportworks ITSM, a certified Information Technology Infrastructure Library compatible IT service management solution, Issues tracked in Supportworks are known as "calls." Calls are classified using a hierarchical model known as "problem profiles." This model enables a drill down method to classify calls with each level increasing specificity of the classification. Supportworks groups analysts into "support groups." Calls may be assigned to a support group, or to a specific analyst.
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Sample Customers
Hornbill Systems Supportworks
Aylesbury Vale District Council
Serviceaide ChangeGear
Oakwood Systems Group
Popular Solutions
Quotes From Member Reviews
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Most Helpful Reviews
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Customer Service
Review 1 of 13
Technical Support
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