Compare Hyland vs TIBCO | IT Central Station

Hyland Based on 7 reviews.	TIBCO Based on 80 reviews.
Overview
Hyland Software Inc. is the developer of the enterprise content management and process management software suite called OnBase. Applications of the suite are used in healthcare, financial institutions, insurance, government, higher education and manufacturing. The firm has its headquarters in in Westlake, Ohio, and other offices in Lincoln, Nebraska; Irvine, California; Charlotte, North Carolina; Sao Paulo, Brazil; London, England; Tokyo, Japan; Andover, Massachusetts; and most recently, Salt Lake City, Utah and Tampa, Florida.	Information Not Available
Sample Customers
Perceptive Software BPMone: UWV Netherlands	TIBCO iProcess Suite: Delta Air Lines, Detroit Water and Sewerage, DVLA, E-Plus, FedEx, Geisinger Health System, ING Turkey, Kempen & Co., KPN, LCL, Merck, Merial TIBCO ActiveMatrix BPM: ADIS, Citi, Bank of Montreal, First Citizens Bank
Popular Solutions
Perceptive Software ImageNow 3 reviews Hyland OnBase 2 reviews Saperion 1 reviews	TIBCO Spotfire 15 reviews TIBCO Jaspersoft 5 reviews TIBCO BusinessWorks 1 reviews
Top Comparisons
Comindware Tracker vs. Perceptive Software BPMone Compared 63% of the time.	Pega BPM vs. TIBCO iProcess Suite Compared 21% of the time. Camunda BPM vs. TIBCO ActiveMatrix BPM Compared 54% of the time.
Top Industries
Manufacturing Company 19% Financial Services Firm 16% Energy/Utilities Company 13% Marketing Services Firm 12%	Financial Services Firm 16% Comms Service Provider 13% Energy/Utilities Company 8% Manufacturing Company 7%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Rafał Redel
Software Engineer at a tech services company
What is most valuable?: SAP integration – R/Link and Seamless Form Integration when sending data Access management...
Read full review of Saperion »
Anonymous User
Project Accountant at a construction company
What is most valuable?: Everything is saved online. There is no need for us to scan paper copies and save them in...
Read full review of Perceptive Software ImageNow »
Kathleen Niswander
Director at a financial services firm
What is most valuable?: I like the flexibility and its modular nature that allows us to create solutions that meet...
Read full review of Hyland OnBase »

Review 1 of 3

Roger Baatjes
Manager at a consultancy
What is most valuable?: The most valuable features are the security file and the general data level security...
Read full review of TIBCO Jaspersoft »
Luca De Falco
Development Engineer at a tech services company
What is our primary use case?: TIBCO BusinessWorks is mainly used to build services based on SOA principles. It...
Read full review of TIBCO BusinessWorks »
Chukwudi (Chudi) Udokwu
Project Manager / Application Engineer (Senior) at a financial services firm
What is most valuable?: Connectionless is the most valuable feature. The whole idea behind that is I don't have to...
Read full review of TIBCO Rendezvous »
Javier Valiente
Consultant at a comms service provider
What is most valuable?: The gaps in the API are filled by our own R+D and the publish mechanism is very reliable. I...
Read full review of TIBCO tibbr »
Abhishek Dadarwal
Assistant System Engineer at a tech services company
What is most valuable?: The Conductor and Decision features of the product are the backbone of the product because...
Read full review of TIBCO iProcess Suite »

Review 1 of 5

Customer Service

Rafał Redel
Software Engineer at a tech services company
When there were many organizational changes on the vendor`s side, I would give technical support a rating of 3/10....
Read full review of Saperion »
Anonymous User
Director Of Records at a university
I refer to the office of IT at my institution if I have any issues with it.
Read full review of Perceptive Software ImageNow »
Anonymous User
Software Support Specialist at a university
Customer Service: GoodTechnical Support: Good
Read full review of Perceptive Software ImageNow »
Kathleen Niswander
Director at a financial services firm
Technical support is good. Like any vendor, you need to put some pressure on them occasionally.
Read full review of Hyland OnBase »
Maria Contreras
Associate Director Admissions Systems And Operations at a university
We would rate technical support at 10/10. They are very thorough and understand our needs.
Read full review of Perceptive Software ImageNow »
Anonymous User
Ecm Technical & Pre Sales Manager at a tech vendor
Technical support provides excellent service.
Read full review of Hyland OnBase »

Review 1 of 6

Luca De Falco
Development Engineer at a tech services company
I had a few issues with the product, and they were quickly solved by the support team.
Read full review of TIBCO Spotfire »
Roland Rütten
Consultant at a tech company
I rate technical support 9/10 (very quick and good response, good level of knowledge).
Read full review of TIBCO Spotfire »
Michael Fry
AVP, Data Analyst - Expert at a financial services firm
Technical support is exemplary.
Read full review of TIBCO Spotfire »
Rob Gregg
Sr. Data Scientist II - Information Research at a pharma/biotech company
Being a life sciences company, our support comes from Perkin Elmer rather than Tibco. They have provided us with very...
Read full review of TIBCO Spotfire »
Ricardo Lima Neves
Business Intelligence | IT Service Management at a comms service provider
Technical support is 6/10.
Read full review of TIBCO Jaspersoft »
Roger Baatjes
Manager at a consultancy
The technical support is average.
Read full review of TIBCO Jaspersoft »
Anonymous User
National Integration Lead at a tech services company
The technical support is very good.
Read full review of TIBCO MDM »
Javier Valiente
Consultant at a comms service provider
The technical support is bad. We asked technical support a few questions and it was very difficult to get them...
Read full review of TIBCO tibbr »
Gareth Crawshaw
Consultant at a financial services firm
I have not had to use technical support that much, save for when I first started learning the software. The service I...
Read full review of TIBCO Spotfire »
Chukwudi (Chudi) Udokwu
Project Manager / Application Engineer (Senior) at a financial services firm
They're pretty good with the technical support. TIBCO has been a good vendor for technical support.
Read full review of TIBCO Rendezvous »
Luca De Falco
Development Engineer at a tech services company
Customer support is very efficient.
Read full review of TIBCO BusinessWorks »
Anonymous User
Spotfire consultant at a tech services company
Technical support provided very fast response times and helpful people. Excellent.
Read full review of TIBCO Spotfire »
BIDeveloper124
BI Developer at a tech services company
The technical support is above average. Our Spotfire support was handled by a Spotfire partner who was quick to...
Read full review of TIBCO Spotfire »
Anonymous User
Organization's Metrics Consultant at a tech services company
Customer Service: It’s good, at least the Tibco Community is active and very helpful. Technical Support: 9/10
Read full review of TIBCO Spotfire »
Anonymous User
TIBCO Specialist at a tech services company
Technical support was always very good and fast. Always leading to a resolution of the problem immediately.
Read full review of TIBCO Spotfire »
Anonymous User
Test Engineer at a healthcare company
I can't say; I have not reached out to customer service for Spotfire. However, there is an abundance of knowledge...
Read full review of TIBCO Spotfire »
Anonymous User
Integration Analyst at a tech services company
Technical support is average.
Read full review of TIBCO Spotfire »
Chandu Sekhar
Jaspersoft BI Consultant at a tech services company
Customer Service: Average Technical Support: Average
Read full review of TIBCO Jaspersoft »
Anonymous User
Spotfire Technical Analyst at a energy/utilities company
Technical support is really good. For every TIBCO product, there is a community where we can post our questions and...
Read full review of TIBCO Spotfire »
Anonymous User
Consultant at a consultancy
Technical support is average; however, the user conferences that are held regionally and nationally provide a lot of...
Read full review of TIBCO Spotfire »
Anonymous User
Sr. Engineering Manager, Technical Fellow at a manufacturing company
Technical support is acceptable, but not superior. Sometime after TIBCO purchased Spotfire (the company), they...
Read full review of TIBCO Spotfire »
Anonymous User
Senior Architect
I really appreciate the technical support that was received.
Read full review of TIBCO FTL »
Anonymous User
Senior Programming Analyst at a pharma/biotech company
Tibco is always helpful with problems.
Read full review of TIBCO Spotfire »
Anonymous User
Business Development Executive at a tech vendor
Technical support is exceptional. I think it has extremely good coverage with multiple levels, Bronze, Silver, and...
Read full review of TIBCO Spotfire »
Anonymous User
Business Analyst/Project Manager at a energy/utilities company
Customer Service: Customer service is excellent, quick to respond and knowledgeable. Technical Support: Professional...
Read full review of TIBCO Spotfire »
Anonymous User
Analytics Consultant at a consultancy
I rate technical support 7/10 and getting better.
Read full review of TIBCO Spotfire »
Anonymous User
Managing Executive at System Business, s. r. o.
It is a good forum.
Read full review of TIBCO Jaspersoft »
Anonymous User
Consultant/Project Manager at a energy/utilities company
Customer Service: I rate customer service 8/10. Technical Support: I rate technical support 9/10.
Read full review of TIBCO Spotfire »
Anonymous User
Senior ICT Solutions Expert at a comms service provider
Customer Service: Personally I have not had much to do with them but I was pleased with them. Technical Support:...
Read full review of LogLogic »
Anonymous User
Senior Analyst - Reservoir Engineering at a energy/utilities company
On a scale of 1 to 10, I’d say customer service is a 9. Their customer service representatives are usually extremely...
Read full review of TIBCO Spotfire »

Review 1 of 30

Technical Support

No Data Available

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