Compare Hyland vs TIBCO | IT Central Station

Hyland Based on 7 reviews.	TIBCO Based on 81 reviews.
Overview
Hyland Software Inc. is the developer of the enterprise content management and process management software suite called OnBase. Applications of the suite are used in healthcare, financial institutions, insurance, government, higher education and manufacturing. The firm has its headquarters in in Westlake, Ohio, and other offices in Lincoln, Nebraska; Irvine, California; Charlotte, North Carolina; Sao Paulo, Brazil; London, England; Tokyo, Japan; Andover, Massachusetts; and most recently, Salt Lake City, Utah and Tampa, Florida.	Information Not Available
Sample Customers
Perceptive Software BPMone: UWV Netherlands	TIBCO iProcess Suite: Delta Air Lines, Detroit Water and Sewerage, DVLA, E-Plus, FedEx, Geisinger Health System, ING Turkey, Kempen & Co., KPN, LCL, Merck, Merial TIBCO ActiveMatrix BPM: ADIS, Citi, Bank of Montreal, First Citizens Bank
Popular Solutions
Saperion 1 reviews	TIBCO Spotfire 15 reviews TIBCO Jaspersoft 5 reviews TIBCO BusinessWorks 1 reviews
Top Comparisons
Comindware Tracker vs. Perceptive Software BPMone Compared 63% of the time.	Pega BPM vs. TIBCO iProcess Suite Compared 21% of the time. Camunda BPM vs. TIBCO ActiveMatrix BPM Compared 48% of the time.
Top Industries
No Data Available	Comms Service Provider 19% Financial Services Firm 16% Marketing Services Firm 12% Manufacturing Company 11%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Rafał Redel
Software Engineer at a tech services company
What is most valuable?
SAP integration – R/Link and Seamless Form Integration when sending data Access management…
Read full review of Saperion »

Review 1 of 1

Chukwudi (Chudi) Udokwu
Project Manager / Application Engineer (Senior) at a financial services firm
What is most valuable?
Connectionless is the most valuable feature. The whole idea behind that is I don't have to be…
Read full review of TIBCO Rendezvous »
Anonymous User
National Integration Lead at a tech services company
What is most valuable?
Version 5.13 is stable and well supported but uses proprietary Dev environment Version 6 moves…
Read full review of TIBCO MDM »
Roger Baatjes
Manager at a consultancy
What is most valuable?
The most valuable features are the security file and the general data level security…
Read full review of TIBCO Jaspersoft »
Luca De Falco
Development Engineer at a tech services company
What is our primary use case?
TIBCO BusinessWorks is mainly used to build services based on SOA principles. It can…
Read full review of TIBCO BusinessWorks »
CraigWillis
Business Development Director
What is our primary use case?
Capturing business processes so they can be used as an operating manual for the business…
Read full review of TIBCO Nimbus Control »

Review 1 of 5

Customer Service

Rafał Redel
Software Engineer at a tech services company
When there were many organizational changes on the vendor`s side, I would give technical support a rating of 3/10....
Read full review of Saperion »
Anonymous User
Software Support Specialist at a university
Customer Service: GoodTechnical Support: Good
Read full review of Perceptive Software ImageNow »
Anonymous User
Director Of Records at a university
I refer to the office of IT at my institution if I have any issues with it.
Read full review of Perceptive Software ImageNow »
Anonymous User
Director at a financial services firm
Technical support is good. Like any vendor, you need to put some pressure on them occasionally.
Read full review of Hyland OnBase »
Anonymous User
Ecm Technical & Pre Sales Manager at a tech vendor
Technical support provides excellent service.
Read full review of Hyland OnBase »
Anonymous User
Associate Director Admissions Systems And Operations at a university
We would rate technical support at 10/10. They are very thorough and understand our needs.
Read full review of Perceptive Software ImageNow »

Review 1 of 6

Chukwudi (Chudi) Udokwu
Project Manager / Application Engineer (Senior) at a financial services firm
They're pretty good with the technical support. TIBCO has been a good vendor for technical support.
Read full review of TIBCO Rendezvous »
Ricardo Lima Neves
Business Intelligence | IT Service Management at a comms service provider
Technical support is 6/10.
Read full review of TIBCO Jaspersoft »
Gareth Crawshaw
Consultant at a financial services firm
I have not had to use technical support that much, save for when I first started learning the software. The service I...
Read full review of TIBCO Spotfire »
Luca De Falco
Development Engineer at a tech services company
Customer support is very efficient.
Read full review of TIBCO BusinessWorks »
Aditya Singh
Programmer Analyst at Tech Services Company
Customer Service: Good Technical Support: It's good but need improvement.
Read full review of TIBCO Spotfire »
Carolyn French
BI and Location Analytics Consultant at a tech consulting company
I haven't used technical support.
Read full review of TIBCO Spotfire »
Roger Baatjes
Manager at a consultancy
The technical support is average.
Read full review of TIBCO Jaspersoft »
Anonymous User
Business Development Executive at a tech vendor
Technical support is exceptional. I think it has extremely good coverage with multiple levels, Bronze, Silver, and...
Read full review of TIBCO Spotfire »
Anonymous User
Senior Application Specialist at a healthcare company
Personally, I have never had to use technical support.
Read full review of TIBCO Spotfire »
Anonymous User
Manager, Business Intelligence at a tech services company
Customer service and technical support are good.
Read full review of TIBCO Spotfire »
Anonymous User
Systems Architect - Business Intelligence at a marketing services firm
Technical support can be a slow process involving email threads and scheduling screen share meetings, but they...
Read full review of TIBCO Spotfire »
Anonymous User
Spotfire Technical Analyst at a energy/utilities company
Technical support is really good. For every TIBCO product, there is a community where we can post our questions and...
Read full review of TIBCO Spotfire »
Anonymous User
Senior Security Analyst
Customer Service: On a scale of 1-5, 0. They say the right things but don't deliver when it counts. I've given...
Read full review of LogLogic »
Anonymous User
Senior Architect
I really appreciate the technical support that was received.
Read full review of TIBCO FTL »
Anonymous User
Analytical Scientist at Syntelli Solutions Inc.
Technical support has good response times; we’re very happy with the support.
Read full review of TIBCO Spotfire »
Anonymous User
TIBCO Specialist at a tech services company
Technical support was always very good and fast. Always leading to a resolution of the problem immediately.
Read full review of TIBCO Spotfire »
Anonymous User
Data Architect at a comms service provider
Customer Service: As I am using the community edition, no customer service is provided. However, it is easy to get...
Read full review of TIBCO Jaspersoft »
Anonymous User
Senior ICT Solutions Expert at a comms service provider
Customer Service: Personally I have not had much to do with them but I was pleased with them. Technical Support:...
Read full review of LogLogic »
Anonymous User
Consultant at a consultancy
Technical support is average; however, the user conferences that are held regionally and nationally provide a lot of...
Read full review of TIBCO Spotfire »
Anonymous User
Teradata/Tibco Spotfire Developer at a tech services company
Technical support is good.
Read full review of TIBCO Spotfire »
Anonymous User
Senior Software Engineer at a tech company
On a scale of 1-5, I would rate it a 2 because the technical team never had any proper documentation or guidance for...
Read full review of TIBCO Jaspersoft »
Anonymous User
Senior Analyst - Reservoir Engineering at a energy/utilities company
On a scale of 1 to 10, I’d say customer service is a 9. Their customer service representatives are usually extremely...
Read full review of TIBCO Spotfire »
Anonymous User
Senior Analytics Consultant at a pharma/biotech company
Customer Service: Improved dramatically in recent years with rapid releases of updated versions. Technical Support:...
Read full review of TIBCO Spotfire »
Anonymous User
Reports Developer / Business & Data Analyst at a engineering company
Technical support is excellent.
Read full review of TIBCO Spotfire »
Anonymous User
Senior Consultant at a consultancy
Customer Service: I am a technical guy, but according to the business, they are very responsive and generous....
Read full review of TIBCO Spotfire »
Anonymous User
Sr. Business Intelligence Developer at a tech company
I would give the technical support an 8/10 rating.
Read full review of TIBCO Jaspersoft »
Anonymous User
Integration Analyst at a tech services company
Technical support is average.
Read full review of TIBCO Spotfire »
Anonymous User
Vice President at a insurance company
We did not try technical support.
Read full review of TIBCO Spotfire »
Anonymous User
Analytics Consultant at a consultancy
I rate technical support 7/10 and getting better.
Read full review of TIBCO Spotfire »
Anonymous User
Sr. IT Business Intelligence Scientist at a tech services company
Almost perfect support, 9. The only issue I had was understanding some of the techs verbally due to “English not...
Read full review of TIBCO Spotfire »

Review 1 of 30

Technical Support

No Data Available

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Hyland vs TIBCO

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What is most valuable?

What is most valuable?

What is most valuable?

What is our primary use case?

What is our primary use case?