Compare Hyland vs TIBCO | IT Central Station

Hyland Based on 7 reviews.	TIBCO Based on 90 reviews.
Top Comparisons

Overview
Hyland Software Inc. is the developer of the enterprise content management and process management software suite called OnBase. Applications of the suite are used in healthcare, financial institutions, insurance, government, higher education and manufacturing. The firm has its headquarters in in Westlake, Ohio, and other offices in Lincoln, Nebraska; Irvine, California; Charlotte, North Carolina; Sao Paulo, Brazil; London, England; Tokyo, Japan; Andover, Massachusetts; and most recently, Salt Lake City, Utah and Tampa, Florida.	Information Not Available
Sample Customers
Perceptive Software BPMone: UWV Netherlands	TIBCO iProcess Suite: Delta Air Lines, Detroit Water and Sewerage, DVLA, E-Plus, FedEx, Geisinger Health System, ING Turkey, Kempen & Co., KPN, LCL, Merck, Merial TIBCO ActiveMatrix BPM: ADIS, Citi, Bank of Montreal, First Citizens Bank
Popular Solutions
	TIBCO BusinessWorks 3 reviews TIBCO Spotfire 3 reviews TIBCO ActiveMatrix BPM 2 reviews
Top Industries
Software R&D Company 25% Government 9% Legal Firm 8% Retailer 7%	Software R&D Company 28% Comms Service Provider 16% Financial Services Firm 10% Media Company 8%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

RobertoMessora
Head of Big Data and Solution Architecture at Jakala S.p.A.
What is our primary use case?
We use the solution to build BPM workflows for users.
How has it helped my
…
Read full review of TIBCO ActiveMatrix BPM »
Anonymous User
Integration Architect at a media company
What is our primary use case?
We mainly use it to expose APIs for internal and external usage.
What is most
…
Read full review of TIBCO Mashery API Management »
Anonymous User
Senior Architect
What is our primary use case?
It's an ESB for both server-side as well as with eFTL, we are exposing messages to…
Read full review of TIBCO FTL »
Senconsult466
Senior Consutant at a tech services company
What is our primary use case?
We use TIBCO Enterprise Message Service to connect different applications.
How has it
…
Read full review of TIBCO Enterprise Message Service »
Anonymous User
Technical Architect at a financial services firm
What is our primary use case?
We primarily use the solution for various systems.
What is most valuable?
The…
Read full review of TIBCO BusinessWorks »

Review 1 of 5

Customer Service

Anonymous User
Ecm Technical & Pre Sales Manager at a tech vendor
Technical support provides excellent service.
Read full review of Hyland OnBase »
Anonymous User
Software Engineer at a tech services company
When there were many organizational changes on the vendor`s side, I would give technical support a rating of 3/10....
Read full review of Saperion »
Anonymous User
Associate Director Admissions Systems And Operations at a university
We would rate technical support at 10/10. They are very thorough and understand our needs.
Read full review of Perceptive Software ImageNow »
Anonymous User
Director Of Records at a university
I refer to the office of IT at my institution if I have any issues with it.
Read full review of Perceptive Software ImageNow »
Anonymous User
Software Support Specialist at a university
Customer Service: GoodTechnical Support: Good
Read full review of Perceptive Software ImageNow »
Anonymous User
Director at a financial services firm
Technical support is good. Like any vendor, you need to put some pressure on them occasionally.
Read full review of Hyland OnBase »

Review 1 of 6

Anonymous User
National Integration Lead at a tech services company
The technical support is very good.
Read full review of TIBCO MDM »
RobertoMessora
Head of Big Data and Solution Architecture at Jakala S.p.A.
I'm not directly involved with the technical support because there is another guy here in the company that is in...
Read full review of TIBCO ActiveMatrix BPM »
Luca De Falco
Development Engineer at a tech services company
I had a few issues with the product, and they were quickly solved by the support team.
Read full review of TIBCO Spotfire »
Venkat Ramanan
Principal Consultant at a tech services company
The technical support for this solution is very good. Whenever we are stuck with any kind of technical issue, we...
Read full review of TIBCO ActiveMatrix Service Bus »
Gareth Crawshaw
Consultant at a financial services firm
I have not had to use technical support that much, save for when I first started learning the software. The service I...
Read full review of TIBCO Spotfire »
Javier Valiente
Consultant at a comms service provider
The technical support is bad. We asked technical support a few questions and it was very difficult to get them...
Read full review of TIBCO tibbr »
Anonymous User
Vice President at a insurance company
We did not try technical support.
Read full review of TIBCO Spotfire »
Anonymous User
Manager, Business Intelligence at a tech services company
Customer service and technical support are good.
Read full review of TIBCO Spotfire »
Anonymous User
Business Analyst at a aerospace/defense firm
Technical support and customer service is 5/10. For technical questions, their support team is responsive and...
Read full review of TIBCO Spotfire »
Anonymous User
Senior Application Specialist at a healthcare company
Personally, I have never had to use technical support.
Read full review of TIBCO Spotfire »
Federico Pulice
Senior Consultant at Provincia
Their technical support is good. I've had to reach out a few times when I couldn't resolve something myself, and they...
Read full review of TIBCO ActiveMatrix BPM »
Anonymous User
Sr. IT Business Intelligence Scientist at a tech services company
Almost perfect support, 9. The only issue I had was understanding some of the techs verbally due to “English not...
Read full review of TIBCO Spotfire »
Anonymous User
BI Developer at a tech services company
The technical support is above average. Our Spotfire support was handled by a Spotfire partner who was quick to...
Read full review of TIBCO Spotfire »
Anonymous User
Technical Architect at a financial services firm
Technical support is good.
Read full review of TIBCO BusinessWorks »
Anonymous User
Business Intelligence | IT Service Management at a comms service provider
Technical support is 6/10.
Read full review of TIBCO Jaspersoft »
Anonymous User
Founder at a consultancy
I would give technical support a rating of 10/10. I called a rep and he made a special fix for our project on the fly...
Read full review of TIBCO Jaspersoft »
Anonymous User
Risk and Operations Manager at a financial services firm
This product is being supported by our local help desk.
Read full review of TIBCO Jaspersoft »
Anonymous User
Data Architect at a comms service provider
Customer Service: As I am using the community edition, no customer service is provided. However, it is easy to get...
Read full review of TIBCO Jaspersoft »
Anonymous User
Senior Analyst - Reservoir Engineering at a energy/utilities company
On a scale of 1 to 10, I’d say customer service is a 9. Their customer service representatives are usually extremely...
Read full review of TIBCO Spotfire »
Anonymous User
Consultant at a consultancy
Technical support is average; however, the user conferences that are held regionally and nationally provide a lot of...
Read full review of TIBCO Spotfire »
Anonymous User
Business Development Executive at a tech vendor
Technical support is exceptional. I think it has extremely good coverage with multiple levels, Bronze, Silver, and...
Read full review of TIBCO Spotfire »
Anonymous User
Analytical Scientist at Syntelli Solutions Inc.
Technical support has good response times; we’re very happy with the support.
Read full review of TIBCO Spotfire »
Anonymous User
Senior Security Analyst
Customer Service: On a scale of 1-5, 0. They say the right things but don't deliver when it counts. I've given...
Read full review of LogLogic »
Anonymous User
Sr. Business Intelligence Developer at a tech company
I would give the technical support an 8/10 rating.
Read full review of TIBCO Jaspersoft »
Anonymous User
Organization's Metrics Consultant at a tech services company
Customer Service: It’s good, at least the Tibco Community is active and very helpful. Technical Support: 9/10
Read full review of TIBCO Spotfire »
Anonymous User
Global Head of eCommerce Web Operations at a manufacturing company
Sometimes, we have had issues pushed back to us as our “issue”, which was proven not to be the case. This can happen...
Read full review of TIBCO Mashery API Management »
Anonymous User
Senior Analytics Consultant at a pharma/biotech company
Customer Service: Improved dramatically in recent years with rapid releases of updated versions. Technical Support:...
Read full review of TIBCO Spotfire »
Anonymous User
Systems Architect - Business Intelligence at a marketing services firm
Technical support can be a slow process involving email threads and scheduling screen share meetings, but they...
Read full review of TIBCO Spotfire »
Anonymous User
Senior ICT Solutions Expert at a comms service provider
Customer Service: Personally I have not had much to do with them but I was pleased with them. Technical Support:...
Read full review of LogLogic »
Anonymous User
Senior Consultant at a consultancy
Customer Service: I am a technical guy, but according to the business, they are very responsive and generous....
Read full review of TIBCO Spotfire »

Review 1 of 30

Technical Support

No Data Available

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Hyland vs TIBCO

What is our primary use case?

How has it helped my

What is our primary use case?

What is most

What is our primary use case?

What is our primary use case?

How has it

What is our primary use case?

What is most valuable?