Compare IBM vs Inflectra | IT Central Station

IBM Based on 1232 reviews.	Inflectra Based on 24 reviews.
Overview
International Business Machines Corporation is an American multinational technology and consulting corporation, with headquarters in Armonk, New York. IBM manufactures and markets computer hardware, middleware and software, and offers infrastructure, hosting and consulting services in areas ranging from mainframe computers to nanotechnology. The company originated in 1911 as the Computing-Tabulating-Recording Company through a merger of the Tabulating Machine Company, the International Time Recording Company, and the Computing Scale Company.	Information Not Available
Sample Customers
IBM Rational ALM: Tennis Australia, WeCloud AB, Port Otago Limited, Logicalis US, Valmer, The Chevrolet Volt, Ashurst IBM Rational Team Concert (IBM ALM): Telstra Corporation, Visteon, Atos SE, Panasonic Automotive Systems, IBM Global Technology Services, CareCore National, JTEKT Corp., ItaÒ BBA, Avea, CACEIS, Danske Bank Group, APIS IT IBM Rational DOORS: Infosys, Chevrolet Volt IBM Rational Focal Point: SanDisk, CareCore National, Laminar Medica, Chubb Insurance, Swedbank IBM Rational RequisitePro [EOL]: Balfour Beatty, Amsterdam Airport Schiphol IBM Rational DOORS Next Generation: Major health insurer IBM Rational Functional Tester: Edumate IBM Rational Service Tester: IMM, ADP, Bangkok Hospital, Nice Céte d'Azur, Durham Police Department, Whogohost Ltd., Skypicker, Infinity Computers and Communications Company, Getin Noble Bank S.A., KPJ Healthcare Berhad IBM Rational Performance Tester: andagon, Regence BlueCross BlueShield of Oregon IBM Rational Quality Manager: Ehrhardt, Cisco Systems, Anadolu Hayat Emeklilik, CareCore National, ItaÒ BBA, Barr IBM Rational Policy Tester: Ilmarinen, Brazilian Lymphoma and Leukemia Society, Government of South Australia Department of Planning, Transport and Infrastructure, Swiss Export Risk Insurance, The Motorists Insurance Group, Nuance Communications Inc. IBM Tivoli Service Request Manager [EOL]: TimkenSteel, ZTEsoft, Pronto!, St Vincent's Health Australia, Ventiv Technology, Sky Italia S.r.l., Merkl IT, Michigan State University, Addison Lee IBM SmartCloud Control Desk: St Vincent's Health Australia, Kalibrate Pty. Ltd., Cognizant Technology	Inflectra SpiraTest: - Morningstar - Deutsch Bank - Sopra Group - Booz Allen & Hamilton - UBS - US Government Inflectra Rapise: - Soflab - RegEd - Intel - US Government Inflectra KronoDesk: Businesses and organizations that need a web-based help desk, customer support and knowledge base solution to optimize their customer support processes. We service companies of all sizes, industries and locations. The product is localized with language packs for different countries. It is available both SaaS and on-premise. Inflectra SpiraTeam: Cenduit, Maas Database Applications, DHHS Tasmania, Rota Yokogawa, ASI Business Solutions, ComputaCenter
Popular Solutions
IBM MQ 78 reviews IBM Spectrum Protect 66 reviews IBM QRadar 57 reviews	Inflectra SpiraTest 10 reviews Inflectra Rapise 1 reviews
Top Comparisons
JIRA vs. IBM Rational DOORS Compared 33% of the time. JIRA vs. IBM Rational Team Concert (IBM ALM) Compared 48% of the time. LoadRunner vs. IBM Rational Performance Tester Compared 52% of the time.	JIRA vs. Inflectra SpiraTest Compared 31% of the time. Ranorex vs. Inflectra Rapise Compared 25% of the time.
Top Industries
Financial Services Firm 26% Comms Service Provider 8% Manufacturing Company 6% Marketing Services Firm 6%	Financial Services Firm 31% Pharma/Biotech Company 13% Newspaper 9% Manufacturing Company 6%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Fabio Pereira
Support Analyst at a tech services company
What is most valuable?: Audio and video calls Faster communication than chat • What needs improvement?: The...
Read full review of IBM Lotus Sametime »
Anonymous User
MDM Administrator at a tech services company
What is most valuable?: HTML mail with MIME pictures are displayed correctly. Draft synchronization is enabled. ...
Read full review of IBM Verse »
Kumar Gaurav Jain
Architect: Service Virtualization, DevOps and Automation at a tech services company
What is most valuable?: IBM RTVS has many useful features, but support for IBM MQ over this tool is unbeatable. It...
Read full review of IBM Rational Test Virtualization Server »
Xavier Garcia
Administrador de Hardware y Base de Datos at a retailer
What is most valuable?: High performance on OTLP environment, but depends on application design. Data compression...
Read full review of IBM Informix »
Anonymous User
Assistant Professor
What is our primary use case?: I'm a professor in optimization. I do a lot of VIC routing scheduling problems and...
Read full review of IBM ILOG CPLEX Optimization Studio »

Review 1 of 5

Anonymous User
Senior SDET
What is most valuable?: Currently, I work as an SDET only and I don’t write or run tests. However, I use SpiraTeam...
Read full review of Inflectra SpiraTest »
Sachin Gulmadagkar
Senior QA & Test Manager, Head of Test Automation at a tech services company
What is most valuable?: It has great record and playback functionality and excellent cross browser testing...
Read full review of Inflectra Rapise »

Review 1 of 2

Customer Service

Josue Urgel Arribas
Gestor de Capacidad at a logistics company
The technical support in general of IBM, in my personal opinion, could be much better. The truth is that I have never...
Read full review of IBM Storwize »
Abdel Moneim Emad
Enterprise Solutions Architect at Intercom Enterprises
IBM Knowledge Base is more than enough, I never asked them for support.
Read full review of IBM Db2 »
Otto Foerg
Digital Workplace & Collaboration Consultant at a tech services company
Technical support is good, but could be better, as always.
Read full review of IBM Connections »
Thac Tran
Chief IT Engineer at Kaiser
We used the support quite a bit, because we have to transfer the old WSR into API Connect without rewriting...
Read full review of IBM API Connect »
Stanton Attree
Principal Business Process Analyst at a non-tech company
IBM put together a package which included the onsite consultants who were very effective. Apart from the IBM –...
Read full review of IBM BPM »
Nayab Akbar
IAM Consultant at a tech services company
I would give IBM technical support a rating of 9/10.
Read full review of IBM Security Privileged Identity Manager »
Brian Schramke
Executive Director Business Process at athenahealth
We have not contacted technical support yet.
Read full review of IBM Operational Decision Management »
Jain Vipin
Release Manager at a financial services firm
Technical support for us is good as we are one of the initial big customers for this tool. The tool has developed in...
Read full review of UrbanCode Deploy »
Derez Lusk
Database Specialist BlueChip Database at a insurance company
Excellent, if this question is referencing our DBAs.
Read full review of IBM Db2 »
Anonymous User
Senior Business Intelligence Consultant / Engagement Manager at a tech services company
I would rate the technical support a 7/10.
Read full review of IBM dashDB »
Anonymous User
IT Architect at a retailer
Technical support is very good. Whenever we have a question, they are very responsive.
Read full review of IBM MQ »
Anonymous User
Deputy Manager- Datacenter & Cloud
Customer Service: 4 out of 5 Technical Support: 5 out of 5
Read full review of IBM Softek TDMF »
SrSystemsEngineer520
Sr. Systems Engineer at a healthcare company
Customer Service: IBM has been pretty good so far and you get people who know the product with great expertise....
Read full review of IBM Spectrum Protect »
Anonymous User
Tech Lead at a financial services firm
We log PMRs constantly and the technical support has been great about providing Level 3 support. We have had some...
Read full review of IBM BPM »
Anonymous User
Principal Consultant at a tech services company
Customer Service: I haven't interacted much with Customer Service directly. Technical Support: The technical support...
Read full review of IBM Order Management »
Anonymous User
Phd Student at a university
I haven't used it.
Read full review of IBM ILOG CPLEX Optimization Studio »
Anonymous User
Sr. System Architect at a tech services company
Customer Service: Did not use. Technical Support: Did not use.
Read full review of IBM MQ »
Ben Holmes
Financial Informatics Analyst at a insurance company
I have not used tech support for this solution.
Read full review of IBM FileNet »
Anonymous User
ETL Consultant at a tech services company
Customer Service: AverageTechnical Support: Not good
Read full review of IBM Information Analyzer »
Anonymous User
Cognos Consultant at a software R&D company
I personally have had no problems with IBM tech support, though my experience is from a reporting standpoint not an...
Read full review of IBM Cognos »
Anonymous User
Principal Solution Specialist at a tech services company
We do not have a direct contact with them. We have a desk line with them, and we have some sort of agreement. They...
Read full review of IBM MQ »
Anonymous User
Assistant Professor
I do not use technical support because that is for enterprise users but as an academic I do have direct connections...
Read full review of IBM ILOG CPLEX Optimization Studio »
Anonymous User
Cognos & OBIEE Business Intelligence Consultant at a pharma/biotech company
Technical Support is very expensive and internet resources for many issues are very poor, similar to QlikView and...
Read full review of IBM Cognos »
Anonymous User
IT Unit Head at a healthcare company
Technical support is good.
Read full review of IBM MQ »
Sameer Dave
Engineer at First Citizens Bank
We do use the IBM support all the time. We have a support contract with them, so it is very valuable. We are always...
Read full review of IBM B2B Integrator »
Anonymous User
IT Leader in Global Technology, Corporate Systems at a insurance company
IBM technical support uses labs to mimic our environment, which is fine. But we archive a non-production environment...
Read full review of IBM InfoSphere Optim Test Data Management »
Anonymous User
System administrator at a healthcare company
I personally haven't used the technical support, perhaps my company did.
Read full review of IBM Connections »
EmmanuelBove
Principal Backup Engineer at a financial services firm
Because we have experts inside our company, we have only contacted technical support a few times. We requested...
Read full review of IBM Spectrum Protect »
Anonymous User
Network Security Engineer at a health, wellness and fitness company
The technical support is poor. Mostly because when I open a PMR for IBM, I am stuck with Level 1 staff. As an...
Read full review of IBM QRadar »
Anonymous User
Manager
I would rate technical support fair, at best.
Read full review of IBM API Connect »

Review 1 of 30

Radoslaw Rozkowinski
Senior Test Engineer at a tech services company
This is the biggest plus. I'd rate it 10/10. For the whole time I was using SpiraTest, I had an impression of being...
Read full review of Inflectra SpiraTest »
Veronica Aruquipa
Software QA Engineer at a tech company
To be honest, I didn't ask for help from them yet.
Read full review of Inflectra SpiraTest »
Devanshu Bawa
Software Engineer at a tech vendor
Technical support is very good. I would rate it a nine out of 10.
Read full review of Inflectra SpiraTest »
Laurenz Payer
Test Master at a tech vendor
Customer Service: Customer service is very good. Technical Support: Technical support is very good.
Read full review of Inflectra SpiraTest »
Sherman Duffie
Sr. QA Engineer at a tech vendor
Anywhere Inflectra lacks, the tech support more than picks up the slack. All of my requests were handled in a timely...
Read full review of Inflectra SpiraTest »
Ahmet Izgi
Test Software Development Manager at a tech vendor
Technical Support is fast enough to answer questions and problems.
Read full review of Inflectra SpiraTest »
Anonymous User
Test Engineer/Coordinator at a newspaper
Inflectra support staff respond to raised tickets within one or two days. So encountered problems are taken care by...
Read full review of Inflectra SpiraTest »
MikeClark
QA Engineer at a marketing services firm
I would rate technical support at Inflectra as an eight and a half out of 10. They are very responsive in a timely...
Read full review of Inflectra SpiraTest »
Anonymous User
Team Leader: Test Automation at a financial services firm
Seven out of 10. The support is OK, but they don’t provide specific fixes for customers. Therefore, any...
Read full review of Inflectra SpiraTest »
Anonymous User
Senior designer at a comms service provider
Support has been good so far.
Read full review of Inflectra SpiraTest »
Anonymous User
Consultant at a tech services company
The customer support was fantastic. Inflectra were always able to provide excellent guidance and resolution to most...
Read full review of Inflectra SpiraTest »
Anonymous User
Test Manager at a energy/utilities company
Customer Service: It's okay. Technical Support: It's okay.
Read full review of Inflectra SpiraTest »
Anonymous User
Practice Manager Testing at Ordina Belgium
It's decent, but I'm not ecstatic about it.
Read full review of Inflectra SpiraTest »
Anonymous User
Quality Assurance Lead, Consultant at a insurance company
6/10 – they do get back to you sometimes with helpful information.
Read full review of Inflectra SpiraTest »
Sachin Gulmadagkar
Senior QA & Test Manager, Head of Test Automation at a tech services company
I've never used it but we do get notifications from Inflectra about product updates.
Read full review of Inflectra Rapise »
Anonymous User
Senior SDET
I have not requested technical support on this job. Previously, before purchasing SpiraTest, the support was superb....
Read full review of Inflectra SpiraTest »
Anonymous User
Senior Quality Analyst at a tech services company
Customer Service: 8.5/10 Technical Support: 8.5/10
Read full review of Inflectra Rapise »
Anonymous User
Sr Quality Assurance Analyst
Customer Service: Outstanding customer service. This is the same team that I have worked with on SpiraTeam/SpiraTest....
Read full review of Inflectra Rapise »
Anonymous User
Sr Quality Assurance Analyst
Customer Service: The customer service is the very best I have ever experienced. Most customer service teams are not...
Read full review of Inflectra SpiraTest »
David Bentham
Test Manager at a tech vendor
10 out of 10. The Inflectra team is quick to respond and even helps with solutions when I've found it necessary to...
Read full review of Inflectra SpiraTest »

Review 1 of 20

Technical Support

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