Compare IBM vs Inflectra | IT Central Station

IBM Based on 1287 reviews.	Inflectra Based on 25 reviews.
Top Comparisons
Inflectra SpiraTest vs. IBM Rational DOORS Compared 0% of the time. Inflectra SpiraTest vs. IBM Engineering Workflow Management Compared 0% of the time.	IBM Engineering Workflow Management vs. Inflectra SpiraTest Compared 1% of the time. IBM Rational Functional Tester vs. Inflectra Rapise Compared 2% of the time.
Overview
International Business Machines Corporation is an American multinational technology and consulting corporation, with headquarters in Armonk, New York. IBM manufactures and markets computer hardware, middleware and software, and offers infrastructure, hosting and consulting services in areas ranging from mainframe computers to nanotechnology. The company originated in 1911 as the Computing-Tabulating-Recording Company through a merger of the Tabulating Machine Company, the International Time Recording Company, and the Computing Scale Company.	Information Not Available
Sample Customers
IBM Rational ALM: Tennis Australia, WeCloud AB, Port Otago Limited, Logicalis US, Valmer, The Chevrolet Volt, Ashurst IBM Rational DOORS: Infosys, Chevrolet Volt IBM Rational Focal Point: SanDisk, CareCore National, Laminar Medica, Chubb Insurance, Swedbank IBM Rational RequisitePro [EOL]: Balfour Beatty, Amsterdam Airport Schiphol IBM Rational DOORS Next Generation: Major health insurer IBM Rational Functional Tester: Edumate IBM Rational Service Tester: IMM, ADP, Bangkok Hospital, Nice Céte d'Azur, Durham Police Department, Whogohost Ltd., Skypicker, Infinity Computers and Communications Company, Getin Noble Bank S.A., KPJ Healthcare Berhad IBM Rational Performance Tester: andagon, Regence BlueCross BlueShield of Oregon IBM Rational Quality Manager: Ehrhardt, Cisco Systems, Anadolu Hayat Emeklilik, CareCore National, ItaÒ BBA, Barr IBM Rational Policy Tester: Ilmarinen, Brazilian Lymphoma and Leukemia Society, Government of South Australia Department of Planning, Transport and Infrastructure, Swiss Export Risk Insurance, The Motorists Insurance Group, Nuance Communications Inc. IBM Tivoli Service Request Manager [EOL]: TimkenSteel, ZTEsoft, Pronto!, St Vincent's Health Australia, Ventiv Technology, Sky Italia S.r.l., Merkl IT, Michigan State University, Addison Lee IBM SmartCloud Control Desk: St Vincent's Health Australia, Kalibrate Pty. Ltd., Cognizant Technology IBM Engineering Workflow Management: Telstra Corporation, Visteon, Atos SE, Panasonic Automotive Systems, IBM Global Technology Services, CareCore National, JTEKT Corp., ItaÒ BBA, Avea, CACEIS, Danske Bank Group, APIS IT	Inflectra SpiraTest: - Morningstar - Deutsch Bank - Sopra Group - Booz Allen & Hamilton - UBS - US Government Inflectra Rapise: - Soflab - RegEd - Intel - US Government Inflectra KronoDesk: Businesses and organizations that need a web-based help desk, customer support and knowledge base solution to optimize their customer support processes. We service companies of all sizes, industries and locations. The product is localized with language packs for different countries. It is available both SaaS and on-premise. Inflectra SpiraTeam: Cenduit, Maas Database Applications, DHHS Tasmania, Rota Yokogawa, ASI Business Solutions, ComputaCenter Inflectra SpiraPlan: Process1st Technologies, AT&T EG (DIRECTV), Aptus Health, Medvoxel systems, Tolko Industries Ltd., CMMI, Bearwood Consultants Ltd, Mortenson Construction, Soflab Technology, VectorOne Consulting
Popular Solutions
IBM FileNet 61 reviews IBM Spectrum Protect 57 reviews IBM QRadar 46 reviews	Inflectra SpiraTest 1 reviews
Top Industries
Software R&D Company 27% Financial Services Firm 14% Comms Service Provider 9% Government 6%	No Data Available

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Lyubomir Gotsev
Consultant
What is our primary use case?
Our primary use for implementing this solution was to use it for was for a science…
Read full review of IBM Rational ALM »
WolfgangPichler
Senior Consultant at pITsolutions
What is our primary use case?
There are two use cases. One is as an extended datastore for IBM Connections, but we…
Read full review of IBM FileNet »
Orfelio Maycotte
Data Modeler Manager / Application Development Manager at a healthcare company
What is our primary use case?
Provide production-like data to lower environments, allowing us to eliminate risks of…
Read full review of IBM InfoSphere Optim Test Data Management »
Anonymous User
Sr. Solution Architect or Program Manager at a financial services firm
How has it helped my organization?
This product has helped integrate between applications, reduce rework, and costs by…
Read full review of IBM MQ »
SysAdm 7291
Sr. System Administrator at a tech services company
How has it helped my organization?
Very easy to produce reporting data (Snaps). Very easy and fast for provisioning…
Read full review of IBM XIV »

Review 1 of 5

Alexey Anisimov
Head of QA Department at a tech services company
What is our primary use case?
We use the on-prem deployment model of this solution. My primary use case of this…
Read full review of Inflectra SpiraTest »

Review 1 of 1

Customer Service

Pallav Agrawala
Client technical architect at Gbm
We have used tech support and it is fine. Although it could have been better
Read full review of IBM Spectrum Virtualize »
Charles-Antoine Drouin
Bi Analyst at Health Canada
We had an IBM Guardium service contract where we used one of their resources to help us develop our prototype. It was...
Read full review of IBM SPSS Modeler »
Hitesh Thappa
Senior Storage Engineer
Average. There is IBM support on this product, but sometimes it’s hard to get support from them.
Read full review of IBM XIV »
Amr Elakkad
Business Development Manager at a tech services company
I am dependent on my team for support of this product.
Read full review of IBM Guardium »
Douglas Concepcion
Security Solutions Architect at Micro Strategies
Their Level 1 support is weak, but the support that we worked with to set up our feature sets is good. Their Level 2...
Read full review of IBM QRadar »
Muhammad Kamran
Project Manager at Ora-Tech Systems
Technical support from IBM is very good. There is level-one, level-two, level-three, and lab services. We have dealt...
Read full review of IBM FileNet »
Alexandre Martins
Architect at a tech services company
IBM has been working with Bradesco since 1968, I think. The support is very good. IBM has a team within Bradesco in...
Read full review of IBM Watson Explorer »
Anonymous User
-- at a tech services company
Technical support is very knowledgeable now. At one time, they were horrible since they were blue washed. After the...
Read full review of IBM Guardium »
Anselme Millan
Team Lead Db And Middleware (operations) at a consultancy
I have been using IBM technical support for about 20 years. In any cases, whether it be for support, in case of a...
Read full review of IBM BPM »
Anonymous User
Consultant at a tech services company
I have used technical support. Sometimes, it's hard to get through to the right people. It takes some time. My...
Read full review of IBM B2B Integrator »
Anonymous User
IT Security Analyst Senior at a tech services company
Technical support is exceptional.
Read full review of IBM Resource Access Control Facility »
Anonymous User
Senior Technology Engineer at a consultancy
Technical support is good.
Read full review of IBM Storwize »
Anonymous User
Solution Architect tct at a tech services company
Technical support has been great. They have been engaged from start to finish.
Read full review of IBM FlashSystem »
Abdulrazzaq Huneidi
IT Agile Supervisor at a comms service provider
We have a maintenance license with IBM so we have technical support, but we have not had major incidents.
Read full review of IBM Rational ALM »
Anonymous User
IT Administrator at a aerospace/defense firm
On a scale of one to ten, I would give technical support and eight.
Read full review of IBM InfoSphere DataStage »
Anonymous User
Infrastructure manager at a financial services firm
Some of our work is actually outsourced to IBM for the hardware. The hardware works fine, the Power hardware, it's...
Read full review of IBM Power Systems »
Anonymous User
Graduate Student at a university
I haven't used it.
Read full review of IBM ILOG CPLEX Optimization Studio »
Anonymous User
Senior Systems Engineer at a wholesaler/distributor
We've used it and it hasn't been great. It didn't seem like we could get the answers we needed without having to use...
Read full review of IBM MQ »
Anonymous User
Manager of Middleware Application Development at a financial services firm
We have used technical support and we have a good response.
Read full review of IBM API Connect »
Anonymous User
Systems Manager
We have hardly ever used technical support for it. The last time we did, we found out that we were running an...
Read full review of IBM MQ »
Anonymous User
Technical Team Leader - Performance Testing Practice at a tech services company
Customer support is above average to excellent.
Read full review of IBM Rational Performance Tester »
Anonymous User
Sales Engineer at a tech vendor
I have not had to use tech support.
Read full review of IBM Watson Explorer »
Anonymous User
Senior Middleware Engineer at a tech services company
I have used the technical support around one or two times, but not that much. I did have some meetings scheduled with...
Read full review of IBM MQ »
Anonymous User
Senior IT Consultant at a government
I would give the technical support a 7/10 rating.
Read full review of IBM Guardium »
Anonymous User
Senior Manager at a pharma/biotech company
We do use technical support. We are IBM customers and IBM controls our infrastructure for the company. We do use...
Read full review of IBM QRadar »
Anonymous User
Technical Resource Manager at a engineering company
I have not personally used technical support for MQ, but my team has. It has been very responsive.
Read full review of IBM MQ »
Anonymous User
BI Expert at a consultancy
Customer Service: We were given good service, fulfilling all the requirements that were requested. Technical Support:...
Read full review of IBM Cognos »
Anonymous User
Manager, Business Intelligence at a tech company
Technical support is 6/10, more for the IBM partner from which we purchased the Cognos licenses. The challenge has...
Read full review of IBM Cognos »
Anonymous User
Director SOC at a tech services company
It has taken a long time for support to respond to our request regarding AIX.
Read full review of IBM QRadar »
Anonymous User
Founder & President at a consultancy
Customer Service: 9/10 Technical Support: 10/10
Read full review of IBM Tivoli Identity Manager [EOL] »

Review 1 of 30

Devanshu Bawa
Software Engineer at a tech vendor
Technical support is very good. I would rate it a nine out of 10.
Read full review of Inflectra SpiraTest »
Veronica Aruquipa
Software QA Engineer at a tech company
To be honest, I didn't ask for help from them yet.
Read full review of Inflectra SpiraTest »
Alexey Anisimov
Head of QA Department at a tech services company
We had some support tickets opened that were quickly resolved. Their support is good. We don't have any problems with...
Read full review of Inflectra SpiraTest »
Ahmet Izgi
Test Software Development Manager at a tech vendor
Technical Support is fast enough to answer questions and problems.
Read full review of Inflectra SpiraTest »
Anonymous User
Senior designer at a comms service provider
Support has been good so far.
Read full review of Inflectra SpiraTest »
Anonymous User
Test Master at a tech vendor
Customer Service: Customer service is very good. Technical Support: Technical support is very good.
Read full review of Inflectra SpiraTest »
Anonymous User
Test Engineer/Coordinator at a newspaper
Inflectra support staff respond to raised tickets within one or two days. So encountered problems are taken care by...
Read full review of Inflectra SpiraTest »
MikeClark
QA Engineering Manager at a marketing services firm
I would rate technical support at Inflectra as an eight and a half out of 10. They are very responsive in a timely...
Read full review of Inflectra SpiraTest »
Anonymous User
Senior Quality Analyst at a tech services company
Customer Service: 8.5/10 Technical Support: 8.5/10
Read full review of Inflectra Rapise »
Anonymous User
Sr Quality Assurance Analyst
Customer Service: Outstanding customer service. This is the same team that I have worked with on SpiraTeam/SpiraTest....
Read full review of Inflectra Rapise »
Anonymous User
Test Manager at a tech vendor
10 out of 10. The Inflectra team is quick to respond and even helps with solutions when I've found it necessary to...
Read full review of Inflectra SpiraTest »
Anonymous User
Sr. QA Engineer at a tech vendor
Anywhere Inflectra lacks, the tech support more than picks up the slack. All of my requests were handled in a timely...
Read full review of Inflectra SpiraTest »
Anonymous User
Consultant at a tech services company
The customer support was fantastic. Inflectra were always able to provide excellent guidance and resolution to most...
Read full review of Inflectra SpiraTest »
Anonymous User
Senior QA & Test Manager, Head of Test Automation at a tech services company
I've never used it but we do get notifications from Inflectra about product updates.
Read full review of Inflectra Rapise »
Anonymous User
Sr Quality Assurance Analyst
Customer Service: The customer service is the very best I have ever experienced. Most customer service teams are not...
Read full review of Inflectra SpiraTest »
Anonymous User
Team Leader: Test Automation at a financial services firm
Seven out of 10. The support is OK, but they don’t provide specific fixes for customers. Therefore, any...
Read full review of Inflectra SpiraTest »
Anonymous User
Practice Manager Testing at Ordina Belgium
It's decent, but I'm not ecstatic about it.
Read full review of Inflectra SpiraTest »
Anonymous User
Quality Assurance Lead, Consultant at a insurance company
6/10 – they do get back to you sometimes with helpful information.
Read full review of Inflectra SpiraTest »
Anonymous User
Senior Test Engineer at a tech services company
This is the biggest plus. I'd rate it 10/10. For the whole time I was using SpiraTest, I had an impression of being...
Read full review of Inflectra SpiraTest »
Anonymous User
Test Manager at a energy/utilities company
Customer Service: It's okay. Technical Support: It's okay.
Read full review of Inflectra SpiraTest »
Anonymous User
Senior SDET
I have not requested technical support on this job. Previously, before purchasing SpiraTest, the support was superb....
Read full review of Inflectra SpiraTest »

Review 1 of 21

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

IBM vs Inflectra

What is our primary use case?

What is our primary use case?

What is our primary use case?

How has it helped my organization?

How has it helped my organization?

What is our primary use case?