Compare IBM vs Inflectra | IT Central Station

IBM Based on 1243 reviews.	Inflectra Based on 24 reviews.
Overview
International Business Machines Corporation is an American multinational technology and consulting corporation, with headquarters in Armonk, New York. IBM manufactures and markets computer hardware, middleware and software, and offers infrastructure, hosting and consulting services in areas ranging from mainframe computers to nanotechnology. The company originated in 1911 as the Computing-Tabulating-Recording Company through a merger of the Tabulating Machine Company, the International Time Recording Company, and the Computing Scale Company.	Information Not Available
Sample Customers
IBM Rational ALM: Tennis Australia, WeCloud AB, Port Otago Limited, Logicalis US, Valmer, The Chevrolet Volt, Ashurst IBM Rational Team Concert (IBM ALM): Telstra Corporation, Visteon, Atos SE, Panasonic Automotive Systems, IBM Global Technology Services, CareCore National, JTEKT Corp., ItaÒ BBA, Avea, CACEIS, Danske Bank Group, APIS IT IBM Rational DOORS: Infosys, Chevrolet Volt IBM Rational Focal Point: SanDisk, CareCore National, Laminar Medica, Chubb Insurance, Swedbank IBM Rational RequisitePro [EOL]: Balfour Beatty, Amsterdam Airport Schiphol IBM Rational DOORS Next Generation: Major health insurer IBM Rational Functional Tester: Edumate IBM Rational Service Tester: IMM, ADP, Bangkok Hospital, Nice Céte d'Azur, Durham Police Department, Whogohost Ltd., Skypicker, Infinity Computers and Communications Company, Getin Noble Bank S.A., KPJ Healthcare Berhad IBM Rational Performance Tester: andagon, Regence BlueCross BlueShield of Oregon IBM Rational Quality Manager: Ehrhardt, Cisco Systems, Anadolu Hayat Emeklilik, CareCore National, ItaÒ BBA, Barr IBM Rational Policy Tester: Ilmarinen, Brazilian Lymphoma and Leukemia Society, Government of South Australia Department of Planning, Transport and Infrastructure, Swiss Export Risk Insurance, The Motorists Insurance Group, Nuance Communications Inc. IBM Tivoli Service Request Manager [EOL]: TimkenSteel, ZTEsoft, Pronto!, St Vincent's Health Australia, Ventiv Technology, Sky Italia S.r.l., Merkl IT, Michigan State University, Addison Lee IBM SmartCloud Control Desk: St Vincent's Health Australia, Kalibrate Pty. Ltd., Cognizant Technology	Inflectra SpiraTest: - Morningstar - Deutsch Bank - Sopra Group - Booz Allen & Hamilton - UBS - US Government Inflectra Rapise: - Soflab - RegEd - Intel - US Government Inflectra KronoDesk: Businesses and organizations that need a web-based help desk, customer support and knowledge base solution to optimize their customer support processes. We service companies of all sizes, industries and locations. The product is localized with language packs for different countries. It is available both SaaS and on-premise. Inflectra SpiraTeam: Cenduit, Maas Database Applications, DHHS Tasmania, Rota Yokogawa, ASI Business Solutions, ComputaCenter
Popular Solutions
IBM Spectrum Protect 68 reviews IBM MQ 63 reviews IBM QRadar 59 reviews	Inflectra SpiraTest 10 reviews Inflectra Rapise 1 reviews
Top Comparisons
JIRA vs. IBM Rational DOORS Compared 33% of the time. JIRA vs. IBM Rational Team Concert (IBM ALM) Compared 48% of the time. LoadRunner vs. IBM Rational Performance Tester Compared 52% of the time.	JIRA vs. Inflectra SpiraTest Compared 30% of the time. Ranorex Studio vs. Inflectra Rapise Compared 24% of the time.
Top Industries
Financial Services Firm 27% Marketing Services Firm 8% Comms Service Provider 7% Insurance Company 6%	No Data Available

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Jay Bockstoce
Cognos BI Developer at a construction company
What is most valuable?
Ability to produce reporting solutions which are accessible on other devices (iPads, iPhones…
Read full review of IBM Cognos »
Jim Sharpe
President
What is most valuable?
The ability to quickly develop applications which reliably process very large volumes of time…
Read full review of IBM Streams »
Anonymous User
IT Manager at a aerospace/defense firm
How has it helped my organization?
It allows more people to be able to support the application. They have training and…
Read full review of IBM MQ »
Anonymous User
User at a insurance company
What is most valuable?
The most valuable feature is the ability to create a deployment process visually and to see…
Read full review of UrbanCode Deploy »
Anonymous User
Architect at a tech vendor
What is most valuable?
It is essentially a service bus that exposes a whole bunch of services. You can call them…
Read full review of IBM Sterling B2B Integration Services »

Review 1 of 5

Anonymous User
Senior SDET
What is most valuable?
Currently, I work as an SDET only and I don’t write or run tests. However, I use SpiraTeam…
Read full review of Inflectra SpiraTest »
Sachin Gulmadagkar
Senior QA & Test Manager, Head of Test Automation at a tech services company
What is most valuable?
It has great record and playback functionality and excellent cross browser testing…
Read full review of Inflectra Rapise »

Review 1 of 2

Customer Service

Caio Pierno
IT Specialist
We usually use the technical support for some troubleshooting when we have a specific problem with agents because in...
Read full review of BigFix »
James Davenport
IT Director at MyEyeDr.
We use a business partner for implementation and support. They are always involved with it. They are not IBM.
Read full review of IBM QRadar »
Shalva Narayan
Project Lead at a tech services company
I have a good grip on this solution so I don't need to contact technical support for anything.
Read full review of BigFix »
Jerry Crabb
Director of Engineering at a logistics company
Technical support is great - 90% of the time.
Read full review of IBM SPSS Modeler »
Marcos Corbani
Business and marketing manager at MML Systems
Very good.
Read full review of IBM Spectrum Protect »
Anonymous User
Enterprise Architect at a tech services company
We have used technical support. I can't think of any issues with technical support. We've received the support that...
Read full review of IBM MQ »
Ozgur Coskuner
Network Manager at Garanti Bank
Actually, we started migration in 2015, and we are getting very good support from IBM. We also have other products...
Read full review of IBM B2B Integrator »
Racardo Perez
Chief information
We used technical support a couple months ago when we migrated from another version. We didn’t use them for an issue,...
Read full review of IBM Security AppScan »
Anonymous User
SME at a energy/utilities company
I would rate the technical support as medium. I do not like the login process. It is not great. Getting an ID, and...
Read full review of IBM FileNet »
Anonymous User
Sr. Tivoli WLA admin at a logistics company
Customer Service: Very high. Excellent support, dedicated to their customer Technical Support: I receive very good...
Read full review of IBM Workload Automation »
Ravi Khanchandani
Founder Director
Customer support is excellent, but involving customer support and crossing the initial hurdles of getting past the...
Read full review of BigFix »
Anonymous User
Head of Development/Integration
Customer Service: We have no such information so far. Technical Support: We know that our implementer had some...
Read full review of IBM API Connect »
Anonymous User
Solutions Architect
Technical support is good to excellent.
Read full review of IBM Tivoli Access Manager [EOL] »
Anonymous User
Director Storage Services at a manufacturing company
We are very happy with the technical support. We work very closely together with IBM using their Support Center, but...
Read full review of IBM Spectrum Protect »
Anonymous User
Solutions Architect at a financial services firm
We have used technical support. During the initial launch, there were a few issues, I guess, with the multi-value...
Read full review of IBM FileNet »
Anonymous User
Security Consultant at a tech services company
I would rate IBM technical support with grade 3.5/5. There are different experiences regarding this among our users.
Read full review of IBM Security Secret Server »
Michael Goralski
Senior unix engineer at a financial services firm
We have IBM support. We are a big IBM user. In fact, we use their support for Middleware. They're excellent.
Read full review of IBM Power Systems »
Sameer Dave
Engineer at First Citizens Bank
We do use the IBM support all the time. We have a support contract with them, so it is very valuable. We are always...
Read full review of IBM B2B Integrator »
Anonymous User
IT Specialist at Slovenská sporiteľňa
I think the guys in our country are very clever in this. We can count on them. When we call them, they respond very...
Read full review of IBM FlashSystem »
Anonymous User
IT Leader in Global Technology, Corporate Systems at a insurance company
IBM technical support uses labs to mimic our environment, which is fine. But we archive a non-production environment...
Read full review of IBM InfoSphere Optim Test Data Management »
Anonymous User
Software Engineering Senior Analyst at a tech services company
Customer Service: Good. Technical Support: Good.
Read full review of IBM Rational Functional Tester »
Benson Cheek
Information Security Analyst at Allegiance Air
On a scale of 1-10, probably seven; I would rate the technical support team a 7/10.
Read full review of IBM QRadar »
Anonymous User
Lead Consultant
I would give the technical support a 4/5 rating.
Read full review of IBM Connections »
Anonymous User
Sr. Systems Engineer at a tech services company
Customer Service: 7/10 Technical Support: 7/10
Read full review of UrbanCode Deploy »
Anonymous User
Senior Director, Retail Operations, ECM and Forms Technology at a financial services firm
We have not used technical support, because we have an IBM service team that we use directly. They're not the actual...
Read full review of IBM FileNet »
Anonymous User
Software Developer at a insurance company
I have been using IBM technical support to work with IBM to hash out their glitches, bugs on the product. I think...
Read full review of IBM FileNet »
Anonymous User
Principal It Operations Specialist at a manufacturing company
My experience with the technical support is mediocre. Often times, I would open a ticket and the technical support...
Read full review of IBM FileNet »
Anonymous User
System Engineer at a insurance company
Technical support is responsive; it comes out of Hursley, which is their main support and development location. There...
Read full review of IBM MQ »
Anonymous User
Senior Systems Engineer at a comms service provider
They're always very responsive. Though, sometimes we have to dig a little to work through the layers of technical...
Read full review of IBM FileNet »
Greg Farrell
Senior B2B Professional at Sea Level Solutions
I am technical support. I am like first and second line, if I don't know it I can usually get on a phone call to...
Read full review of IBM B2B Integrator »

Review 1 of 30

Ahmet Izgi
Test Software Development Manager at a tech vendor
Technical Support is fast enough to answer questions and problems.
Read full review of Inflectra SpiraTest »
Laurenz Payer
Test Master at a tech vendor
Customer Service: Customer service is very good. Technical Support: Technical support is very good.
Read full review of Inflectra SpiraTest »
Sherman Duffie
Sr. QA Engineer at a tech vendor
Anywhere Inflectra lacks, the tech support more than picks up the slack. All of my requests were handled in a timely...
Read full review of Inflectra SpiraTest »
Radoslaw Rozkowinski
Senior Test Engineer at a tech services company
This is the biggest plus. I'd rate it 10/10. For the whole time I was using SpiraTest, I had an impression of being...
Read full review of Inflectra SpiraTest »
Devanshu Bawa
Software Engineer at a tech vendor
Technical support is very good. I would rate it a nine out of 10.
Read full review of Inflectra SpiraTest »
Veronica Aruquipa
Software QA Engineer at a tech company
To be honest, I didn't ask for help from them yet.
Read full review of Inflectra SpiraTest »
Anonymous User
Senior designer at a comms service provider
Support has been good so far.
Read full review of Inflectra SpiraTest »
Anonymous User
Consultant at a tech services company
The customer support was fantastic. Inflectra were always able to provide excellent guidance and resolution to most...
Read full review of Inflectra SpiraTest »
Anonymous User
Sr Quality Assurance Analyst
Customer Service: Outstanding customer service. This is the same team that I have worked with on SpiraTeam/SpiraTest....
Read full review of Inflectra Rapise »
MikeClark
QA Engineer at a marketing services firm
I would rate technical support at Inflectra as an eight and a half out of 10. They are very responsive in a timely...
Read full review of Inflectra SpiraTest »
Anonymous User
Senior Quality Analyst at a tech services company
Customer Service: 8.5/10 Technical Support: 8.5/10
Read full review of Inflectra Rapise »
Sachin Gulmadagkar
Senior QA & Test Manager, Head of Test Automation at a tech services company
I've never used it but we do get notifications from Inflectra about product updates.
Read full review of Inflectra Rapise »
Anonymous User
Senior SDET
I have not requested technical support on this job. Previously, before purchasing SpiraTest, the support was superb....
Read full review of Inflectra SpiraTest »
Anonymous User
Sr Quality Assurance Analyst
Customer Service: The customer service is the very best I have ever experienced. Most customer service teams are not...
Read full review of Inflectra SpiraTest »
David Bentham
Test Manager at a tech vendor
10 out of 10. The Inflectra team is quick to respond and even helps with solutions when I've found it necessary to...
Read full review of Inflectra SpiraTest »
Anonymous User
Test Manager at a energy/utilities company
Customer Service: It's okay. Technical Support: It's okay.
Read full review of Inflectra SpiraTest »
Anonymous User
Quality Assurance Lead, Consultant at a insurance company
6/10 – they do get back to you sometimes with helpful information.
Read full review of Inflectra SpiraTest »
Anonymous User
Practice Manager Testing at Ordina Belgium
It's decent, but I'm not ecstatic about it.
Read full review of Inflectra SpiraTest »
Anonymous User
Test Engineer/Coordinator at a newspaper
Inflectra support staff respond to raised tickets within one or two days. So encountered problems are taken care by...
Read full review of Inflectra SpiraTest »
Anonymous User
Team Leader: Test Automation at a financial services firm
Seven out of 10. The support is OK, but they don’t provide specific fixes for customers. Therefore, any...
Read full review of Inflectra SpiraTest »

Review 1 of 20

Technical Support

No Data Available

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IBM vs Inflectra

What is most valuable?

What is most valuable?

How has it helped my organization?

What is most valuable?

What is most valuable?

What is most valuable?

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