IBM vs Jacada

Unbiased reviews from our professional community. A complete perspective on vendors based on user input.
IBM
Based on 1581 reviews.
Jacada
Based on 1 review.
Top Comparisons
Overview
International Business Machines Corporation is an American multinational technology and consulting corporation, with headquarters in Armonk, New York. IBM manufactures and markets computer hardware, middleware and software, and offers infrastructure, hosting and consulting services in areas ranging from mainframe computers to nanotechnology. The company originated in 1911 as the Computing-Tabulating-Recording Company through a merger of the Tabulating Machine Company, the International Time Recording Company, and the Computing Scale Company.Jacada is a software and services company which provides unified desktop and process optimization products for customer service and support. The firm, founded by Gideon Hollander, was incorporated December 1990 in Israel as a limited liability company. The firm has headquarters in Atlanta, Georgia, and offices in the Americas, Europe, Middle East and Nordic regions. Jacada WorkSpace, introduced in September 2005, is a product for customer service representatives to provide a single point of access to applications and call center tools required to complete a customer interaction.
Sample Customers
IBM Robotic Process Automation (RPA): The Hanover Insurance Group
Jacada Intelligent Agent Engagement: Humana, Turk Telekom, Leumi Card
Popular Solutions
Top Industries
Computer Software Company
37%
Comms Service Provider
15%
Financial Services Firm
7%
Insurance Company
5%
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Quotes From Member Reviews
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Most Helpful Reviews
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Customer Service
Review 1 of 30
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Technical Support
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