Compare IBM vs Lenovo | IT Central Station

IBM Based on 1232 reviews.	Lenovo Based on 14 reviews.
Overview
International Business Machines Corporation is an American multinational technology and consulting corporation, with headquarters in Armonk, New York. IBM manufactures and markets computer hardware, middleware and software, and offers infrastructure, hosting and consulting services in areas ranging from mainframe computers to nanotechnology. The company originated in 1911 as the Computing-Tabulating-Recording Company through a merger of the Tabulating Machine Company, the International Time Recording Company, and the Computing Scale Company.	Information Not Available
Sample Customers
IBM FlashSystem: Celero, Friedhelm Loh Group, Clarks, Mingkang Natregro Health Food Group, Sofia, Etisalat Fights Fraud, UF Health Shands Hospital, Generali, Elecon Engineering Company Limited, Ventiv , Technology, CPFL Energia, Royal Caribbean Cruises Ltd., SciQuest, Coca-Cola Bottling Co. Consolidated, Paddy Power, Kelsey-Seybold Clinic, Interconnect Services, Severstal IP-Only AB, PVU Group GmbH IBM Storwize: IP-Only AB, Start Quimica, Informatica El Corte Ingles, Fujikura, Royal Carribean Cruises, Agence France-Presse, University of Pittsburgh, Pelephone IBM System X: SEW-EURODRIVE, Intrinsec, Fluent Trade Technologies, Oxford Networks, Tracewell Systems IBM Power Systems: Cipher	Lenovo Rack Servers: immixGroup, Komsomolskaya Pravda, SRG Global, Seekr, Infiniti Red Bull Racing, jKool, Tennis Australia, VEKA, Netpoints, Gamma Powersports
Popular Solutions
IBM MQ 78 reviews IBM Spectrum Protect 66 reviews IBM QRadar 57 reviews	Lenovo Blade Servers [EOL] 3 reviews Lenovo Rack Servers 3 reviews
Top Comparisons
Dell EMC Unity vs. IBM Storwize Compared 28% of the time. Dell EMC XtremIO Flash vs. IBM FlashSystem Compared 27% of the time. Oracle SPARC Servers vs. IBM Power Systems Compared 47% of the time.	HPE ProLiant DL Servers vs. Lenovo Rack Servers Compared 65% of the time.
Top Industries
Financial Services Firm 26% Comms Service Provider 8% Manufacturing Company 6% Marketing Services Firm 6%	No Data Available

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Michiel Jeuken
IT Architect at a energy/utilities company
What is most valuable?: Data model development: This has built-in ways to create multiple, separate solution data...
Read full review of IBM System Architect »
Abid P A
Test Team Lead at a healthcare company
What is most valuable?: It is easy to implement and use. • How has it helped my organization?: It helps in...
Read full review of IBM Rational Functional Tester »
Mario Treviño Salazar
Solution Architect for New Products and Services at a comms service provider
What is most valuable?: Lotus Domino is an excellent platform for making groupware applications that are natively...
Read full review of IBM Lotus Notes »
Anonymous User
Open Systems Architect at a manufacturing company
What is our primary use case?: We use Storage Insights to help with the monitoring of our IBM Flash Storage...
Read full review of IBM Spectrum Control »
AnimeshJain
Head of Process Innovation and Robotic Automation at a tech services company
What is our primary use case?: We are using Blueworks Live mostly for process innovation and transformation. With...
Read full review of IBM Blueworks Live »

Review 1 of 5

Alejandro Rivas Detomasi
System X & P / Blade / Storage / SAN Hardware and Software Support at GEOCOM Uruguay S.A.
What is most valuable?: The features of this product that I value most are: A datacenter in 8U; you can...
Read full review of Lenovo Blade Servers [EOL] »
Hassan Raza
Manager Technology Services - Data Center at PTCL.Official
What is most valuable?: The management/load performance is the most valuable feature. The hardware can be...
Read full review of Lenovo Rack Servers »

Review 1 of 2

Customer Service

Anupama Matta
Project Leader at a tech services company
I would say technical support is good, not great. We have contacted support for a number of issues. The main thing...
Read full review of IBM Cognos »
Bob Edis
Principal Consultant at a tech services company
Customer Service: It's poor. Technical Support: It's fair.
Read full review of IBM InfoSphere Information Server »
Santosh K Dash
Solution Lead at a tech company
Customer Service: They deliver the products to customers faster and with greater accuracy, i.e. within the...
Read full review of Netezza »
Marut Tanatip
Manager of Strategic Products Sales at a tech services company
IBM support has not been that helpful. I have contacted chat support but they could not give a useful answer....
Read full review of IBM MaaS360 »
Rajesh Ravella
Senior Analyst - Messaging & Mobility at a construction company
I would give the technical support team a rating of 10/10. IBM works very closely with organizations on the...
Read full review of IBM Connections »
Pedro Emiliano
Line Of Business Manager for Storage and Backup at Compta IS
Customer service is a plus, always giving an answer with skillful personnel. There is really good technical support.
Read full review of IBM Spectrum Protect »
TonyNguyen
Senior Engineer at a tech services company
Tech support is knowledgeable. They've been quicker to respond than usual to my PMRs.
Read full review of IBM Datacap »
Anonymous User
Technical Analyst at a energy/utilities company
I find the Level 1 and Level 2 support spend 80% of the time communicating the same information that I have already...
Read full review of IBM Spectrum Protect »
Anonymous User
Business Unit technical Lead at a tech services company
Customer Service: 9/10. Technical Support: 9/10.
Read full review of Netezza »
Anonymous User
SME at a energy/utilities company
I would rate the technical support as medium. I do not like the login process. It is not great. Getting an ID, and...
Read full review of IBM FileNet »
Anonymous User
Director Solutions Delivery at a transportation company
Technical support resolved our issue very quickly, but I asked, "Why can't you use Watson to help figure that out...
Read full review of IBM Sterling B2B Integration Services »
Anonymous User
Technical Architect
It's good. We normally have them for problems with the hard drive, and for the software it is also fine.
Read full review of IBM Power Systems »
Anonymous User
IT Manager at a insurance company
We have teams that usually interact with IBM. My team doesn't necessarily do that that often but when we do, it's a...
Read full review of IBM MQ »
Rene Tvedt
Accounting manager at a transportation company
I have not used technical support.
Read full review of IBM Connections »
Anonymous User
Senior System Administrator IBM Certified Specialist Infosphere Guardium at a financial services firm
Customer Service: 8 out of 10 Technical Support: 8 out of 10
Read full review of IBM Guardium »
Anonymous User
Continuous Auditing Manager
Technical support was good until IBM took over.
Read full review of IBM Cognos »
Kush Arora
Application Architect Executive at Anthem, Inc.
I have used technical support a lot. A lot of times, it is 10/10; sometimes 8/10; sometimes 5/10. That's how I would...
Read full review of IBM FileNet »
Anonymous User
Sr. System Architect at a tech services company
Customer Service: Did not use. Technical Support: Did not use.
Read full review of IBM MQ »
Anonymous User
Application Security Consultant at a financial services firm
We're really happy with technical support. They are great and very responsive.
Read full review of IBM Security AppScan »
Anonymous User
Director Of Product Cyber Security at a aerospace/defense firm
Once we got into the queue, we got a fantastic turnaround.
Read full review of IBM Security AppScan »
TechSpecialist947
Technical Specialist II at a financial services firm
I'm satisfied, 8/10.
Read full review of IBM InfoSphere MDM »
Kevin Else
Security Consultant at a energy/utilities company
Over the years, it has changed many times, but the US support is very good.
Read full review of IBM Guardium »
DataWarehouseMgr798
Data Warehouse Manager at a university
I would rate the technical support at about 5/10. We continue to struggle with IBM provided first or second time...
Read full review of IBM Cognos »
BizAnalyticsConsultant798
Business Analytics Cognos Consultant at a tech services company
I rate technical support 7/10, because the first help response is fast, even if the whole resolution of the problem...
Read full review of IBM Cognos »
Anonymous User
Senior Technology Engineer at a consultancy
Technical support is good.
Read full review of IBM Storwize »
SrDevManager109
Senior Development Manager at a financial services firm
I have not contacted IBM for help. Generally, it’s a complex product and the customization is not well understood by...
Read full review of IBM Rational Team Concert (IBM ALM) »
Anonymous User
IT Security Analyst Senior at a tech services company
Technical support is exceptional.
Read full review of IBM Resource Access Control Facility »
Anonymous User
Rational Rollout at a comms service provider
Technical support has been very good.
Read full review of IBM Connections »
Anonymous User
Tech Lead at a financial services firm
We log PMRs constantly and the technical support has been great about providing Level 3 support. We have had some...
Read full review of IBM BPM »
Anonymous User
Data Centre Manager at a retailer
Very good for this product. It was excellent when it was Netezza and that support seems to have continued with IBM.
Read full review of Netezza »

Review 1 of 30

Ratan Das
Senior Cloud Consultant in CSIRO at a tech services company
Technical support was very good. IBM support is very helpful.
Read full review of Lenovo Rack Servers »
Hassan Raza
Manager Technology Services - Data Center at PTCL.Official
I would rate the technical support a 9/10.
Read full review of Lenovo Rack Servers »
Alejandro Rivas Detomasi
System X & P / Blade / Storage / SAN Hardware and Software Support at GEOCOM Uruguay S.A.
Customer Service: Exelent Technical Support: Technical support is excellent.
Read full review of Lenovo Blade Servers [EOL] »
Pramit Ghimire
Support Engineer-Enterprise System at a tech services company
OK.
Read full review of Lenovo Blade Servers [EOL] »
Peter Muchiri
System Engineer at a tech services company
Customer Service: Generally OK. The warranty centre is readily accessible, and parts are shipped immediately when...
Read full review of Lenovo Blade Servers [EOL] »
Muhammad Sajid
Sr. System Administrator at a Consumer Goods
Technical support is 10/10.
Read full review of Lenovo Blade Servers [EOL] »
Anonymous User
CIO at a tech services company
Customer Service: 9/10 Technical Support: 9/10
Read full review of Lenovo Blade Servers [EOL] »
Anonymous User
Sr. Systems Engineer at a retailer
Technical support was reasonable, but leaves room for improvement. Firmware changes were barely supported, and...
Read full review of Lenovo Blade Servers [EOL] »
Anonymous User
Design and Develpement Engineer at a comms service provider
The technical support is very good.
Read full review of Lenovo Blade Servers [EOL] »

Review 1 of 9

Technical Support

No Data Available

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