Compare IBM vs NAVEX Global | IT Central Station

IBM Based on 1284 reviews.	NAVEX Global Based on 10 reviews.
Top Comparisons

Overview
International Business Machines Corporation is an American multinational technology and consulting corporation, with headquarters in Armonk, New York. IBM manufactures and markets computer hardware, middleware and software, and offers infrastructure, hosting and consulting services in areas ranging from mainframe computers to nanotechnology. The company originated in 1911 as the Computing-Tabulating-Recording Company through a merger of the Tabulating Machine Company, the International Time Recording Company, and the Computing Scale Company.	Information Not Available
Sample Customers
IBM OpenPages: Nationwide, Process Innovation AG, OSRAM Licht AG, Dep‹sito Central de Valores (DCV), Delta Lloyd Group, Unum	NAVEX Global: Toyota, Delta, Cedars-Sinai, Coca-Cola, Equifax, Cisco, Yahoo!, Jamba Juice, Fairmont Hotels & Resorts, Auburn University, NEC, Fleet Laboratories, AVAYA, Del Taco, Valero, OCWEN, Samaritan Health Services, Levi Strauss & Co, Telus EthicsPoint: Con-Way Freight
Popular Solutions
IBM FileNet 60 reviews IBM Spectrum Protect 57 reviews IBM QRadar 46 reviews	NAVEX Global 1 reviews
Top Industries
Software R&D Company 27% Financial Services Firm 14% Comms Service Provider 9% Government 6%	No Data Available

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Mohamed Osman
Independent Consultant - IT Technician Level 4 / Projects Technician at a tech services company
What is our primary use case?
We use this solution to assist our customers with their core business challenges. The…
Read full review of IBM WebSphere Message Broker »
P Who
Home Based at a non-tech company
What is our primary use case?
I used IBM Trusteer for years and loved it until 2017. Then, after a Windows update, it…
Read full review of IBM Trusteer »
Anonymous User
Sales Engineer at a tech services company
What is our primary use case?
We are a consultancy, so we resell the tool. We also do projects with Business…
Read full review of IBM Business Automation Workflow »
Anonymous User
Director Cyber Security at a consultancy
What is our primary use case?
The primary use case for the solution is for incident response and detecting threats.…
Read full review of IBM X-Force »
Anonymous User
Managing Director at Couture Consulting
What is our primary use case?
BPM is very horizontal solution, so it can be used across any kind of industry.…
Read full review of IBM BPM »

Review 1 of 5

MgmtAnalyst196
-- at a healthcare company
What is our primary use case?
We use this for all of our main policies as well as to keep track for our federal…
Read full review of NAVEX Global »

Review 1 of 1

Customer Service

Luis Benitez
VP, Digital Workplace Strategy at a financial services firm
I have not used technical support yet.
Read full review of IBM Robotic Process Automation (RPA) »
Bill Raines
Technical Specialist at Cherbonnier Mayer & Assoc
The technical support is general. If you need more than that, you need to know someone within IBM on the technical...
Read full review of IBM Spectrum Protect »
Douglas Concepcion
Security Solutions Architect at Micro Strategies
Their Level 1 support is weak, but the support that we worked with to set up our feature sets is good. Their Level 2...
Read full review of IBM QRadar »
Chuck Picard
Enterprise ECM Program Manager at a tech services company
We have not had to use their technical support. We have done a lot of the support ourselves internally. We have not...
Read full review of IBM FileNet »
Anonymous User
Java Developer + Workflow/Process Automation Developer
Customer Service: Customer service is good. Technical Support: Technical support is good.
Read full review of IBM Rational Performance Tester »
Anonymous User
Analyst at Erie Insurance
We always rely on technical support; it is very good.
Read full review of IBM MQ »
Anonymous User
Senior Analyst at a tech services company
We receive excellent technical support.
Read full review of IBM FlashSystem »
Anonymous User
Engineer at a insurance company
Support is good. I think it used to be much better. Sometimes it takes too long to get to the right person. You have...
Read full review of IBM Power Systems »
Anonymous User
Application Architect at a healthcare company
Our admins have used support in the past. As far as I know, they are satisfied with it. It's pretty solid and it's...
Read full review of IBM MQ »
Anonymous User
Principal It Operations Specialist at a manufacturing company
My experience with the technical support is mediocre. Often times, I would open a ticket and the technical support...
Read full review of IBM FileNet »
Anonymous User
IT Professional 3 Filenet Administrator at State of Nevada
Going forward, it could be made a little bit easier for the end user. We're a DB2 shop. Our implementation against...
Read full review of IBM FileNet »
Anonymous User
Senior InfoSec Engineer at a tech services company
Customer Service: The customer service was up to the mark. They provide detailed steps on how to solve a problem....
Read full review of IBM Security Network IPS »
Anonymous User
Release Manager at a financial services firm
Technical support for us is good as we are one of the initial big customers for this tool. The tool has developed in...
Read full review of UrbanCode Deploy »
Anonymous User
VP of IT Strategy at a financial services firm
It wasn't me that did it personally, but I would say good. We have a good relationship with IBM.
Read full review of IBM API Connect »
Anonymous User
Sr. System Architect at a tech services company
Customer Service: Did not use. Technical Support: Did not use.
Read full review of IBM MQ »
Anonymous User
Senior BI Architect at a healthcare company
I rate technical support with a 8-9/10. We occasionally need to escalate issues to senior technical support.
Read full review of IBM Cognos »
Anonymous User
Systems Administrator at Grenfell Campus
Technical support is above standard in regards to the Exchange part. In our organization, we have backup...
Read full review of IBM Spectrum Protect »
Anonymous User
Senior Storage Engineer at a tech services company
I've used tech support. Tech support is usually pretty good. Sometimes it takes a while to get past the first level,...
Read full review of IBM Spectrum Protect »
Hao Xin
CTO at Lunewave
Technical support is great. We have had weekly teleconferences with the technical people at IBM, and they have been...
Read full review of IBM Watson Studio »
Anonymous User
Global Security Engineering and Operations Director at a health, wellness and fitness company
We don't really use technical support. We're part of some of the engineering and development behind it and we work...
Read full review of IBM QRadar »
Anonymous User
Enterprise Architect at a transportation company
We haven't had to use support much, because we have really good people. So, it has worked for us the way we wanted.
Read full review of IBM MQ »
Anonymous User
Netcool Engineer
After placing a PMR with IBM, you are contacted by a support engineer who is a subject matter expert on the product...
Read full review of IBM Rational Performance Tester »
Anonymous User
Solution Architect tct at a tech services company
Technical support has been great. They have been engaged from start to finish.
Read full review of IBM FlashSystem »
Anonymous User
Integration Architect at a tech services company
I rate technical support 7 on a scale of 1-10.
Read full review of IBM Transformation Extender »
Anonymous User
Director, Computing Services at a tech services company
We've had times where we've had to actually open up PMRs and things like that. But for MQ, it's very, very rare. We...
Read full review of IBM MQ »
Anonymous User
Systems Engineer II at a insurance company
I have used tech support, and I would rather chew off my left arm than have to deal with tech support.
Read full review of IBM Spectrum Protect »
Anonymous User
Team Lead for Storage and Backup at a tech services company
Technical support is sometimes good and sometimes it is low.
Read full review of IBM Spectrum Virtualize »
Anonymous User
Database Specialist at a financial services firm
I'll give IBM Spectrum Protect customer support a seven out of 10 because I'm still not able to take the VMware...
Read full review of IBM Spectrum Protect »
Anonymous User
Product Manager at a financial services firm
I have not used technical support.
Read full review of IBM SPSS Modeler »
Anonymous User
AIX Build&Deployment Specialist at a financial services firm
In my experience, I'd say that technical support has been good so far.
Read full review of UrbanCode Deploy »

Review 1 of 30

CraigCook
Executive Director at a non-profit
When we've needed support, their tech support has been outstanding. They've been available. If there's an upgrade,...
Read full review of NAVEX Global »
Anonymous User
Director of Compliance at a healthcare company
In general, the technical support is pretty good. They're not always super quick at getting back to us, but they do...
Read full review of NAVEX Global »
Anonymous User
Paramedic/Caas Coordinator/ Command Officer
I would give technical support a ranking of 10. Even when we have had issues, I have contacted them and they were...
Read full review of NAVEX Global »
Anonymous User
Owner at a tech consulting company
Technical support is excellent. They have excellent technical support. They're very responsive. They are always there...
Read full review of NAVEX Global »
Anonymous User
Policy Project Manager at a healthcare company
Technical support is great. I think that's one of the top things. My co-worker and I cannot complain about the...
Read full review of NAVEX Global »
Anonymous User
Ombudsman | Dispute Resolution Program | U.S. at a energy/utilities company
I would rate technical support with a 9 out of 10.
Read full review of NAVEX Global »
Anonymous User
Administrative Assistant at a university
Customer Service: My experience is that they are professional and always ready to assist as best as possible. Each...
Read full review of NAVEX Global »
MgmtAnalyst196
-- at a healthcare company
Customer Service: The support is always there, would like it to be 24/7, since we are a hospital, however the daytime...
Read full review of NAVEX Global »
Anonymous User
Associate Director Internal Audit at a university
I would like technical support to get back to us a little more promptly. They weren't bad. It was a day and a half...
Read full review of NAVEX Global »
Anonymous User
Quality Improvement Director at a healthcare company
10/10
Read full review of NAVEX Global »

Review 1 of 10

Technical Support

No Data Available

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IBM vs NAVEX Global

What is our primary use case?

What is our primary use case?

What is our primary use case?

What is our primary use case?

What is our primary use case?

What is our primary use case?