IBM vs ServiceNow

Unbiased reviews from our professional community. A complete perspective on vendors based on user input.
IBM
Based on 1233 reviews.
ServiceNow
Based on 105 reviews.
Overview
International Business Machines Corporation is an American multinational technology and consulting corporation, with headquarters in Armonk, New York. IBM manufactures and markets computer hardware, middleware and software, and offers infrastructure, hosting and consulting services in areas ranging from mainframe computers to nanotechnology. The company originated in 1911 as the Computing-Tabulating-Recording Company through a merger of the Tabulating Machine Company, the International Time Recording Company, and the Computing Scale Company.ServiceNow is a platform-as-a-service provider of enterprise Service Management software. It was founded in 2003 by Fred Luddy, the previous CTO of Peregrine Systems and Remedy Corporation. ServiceNow specializes in delivering ITSM applications and thus competes with BMC, Computer Associates, IBM, and Hewlett-Packard. It also provides a platform for forms-based workflow application development and thus competes with SaaS/PaaS providers such as Salesforce.com's Force.com offering. Slootman has specifically indicated this as a key corporate strategy in press interviews and keynotes at the ServiceNow user conferences called Knowledge.
Sample Customers
IBM Tivoli Asset Management for IT: Migros Zurich, Tyr_ns AB, Port Otago Limited, BTC, Royal Boskalis Westminster N.V., AIG, Swedish Match, DTE Energy
IBM Tivoli Service Request Manager [EOL]: TimkenSteel, ZTEsoft, Pronto!, St Vincent's Health Australia, Ventiv Technology, Sky Italia S.r.l., Merkl IT, Michigan State University, Addison Lee
IBM SmartCloud Control Desk: St Vincent's Health Australia, Kalibrate Pty. Ltd., Cognizant Technology
IBM Resilient: Golden Living, Health Equity, USA Funds
ServiceNow: AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
ServiceNow Security Operations: DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Popular Solutions
Top Comparisons
Compared 27% of the time.
Compared 16% of the time.
Top Industries
Financial Services Firm
26%
Comms Service Provider
8%
Manufacturing Company
6%
Marketing Services Firm
6%
Financial Services Firm
18%
Pharma/Biotech Company
8%
Manufacturing Company
7%
University
6%
Quotes From Member Reviews
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Most Helpful Reviews
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Customer Service
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Technical Support
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