IBM vs ServiceNow

Unbiased reviews from our professional community. A complete perspective on vendors based on user input.
IBM
Based on 2929 reviews.
ServiceNow
Based on 426 reviews.
Latest Research
Overview
International Business Machines Corporation is an American multinational technology and consulting corporation, with headquarters in Armonk, New York. IBM manufactures and markets computer hardware, middleware and software, and offers infrastructure, hosting and consulting services in areas ranging from mainframe computers to nanotechnology. The company originated in 1911 as the Computing-Tabulating-Recording Company through a merger of the Tabulating Machine Company, the International Time Recording Company, and the Computing Scale Company.
ServiceNow is a platform-as-a-service provider of enterprise Service Management software. It was founded in 2003 by Fred Luddy, the previous CTO of Peregrine Systems and Remedy Corporation. ServiceNow specializes in delivering ITSM applications and thus competes with BMC, Computer Associates, IBM, and Hewlett-Packard. It also provides a platform for forms-based workflow application development and thus competes with SaaS/PaaS providers such as Salesforce.com's Force.com offering. Slootman has specifically indicated this as a key corporate strategy in press interviews and keynotes at the ServiceNow user conferences called Knowledge.
Sample Customers
IBM Spectrum Computing
London South Bank University, Transvalor, Infiniti Red Bull Racing, Genomic
IBM Service Delivery Manager
Whogohost Ltd., Infinity Computers and Communications Company, Outokumpu, Salesbox, Komsomolskaya Pravda, Seekr, CLOUD M, CenterPoint Energy, Apptimate AB, WeCloud AB, Earth Signal, DSB Consulting, Inventive, SKIData AG
IBM Turbonomic
IBM, J.B. Hunt, BBC, The Capita Group, SulAmérica, Rabobank, PROS, ThinkON, O.C. Tanner Co.
IBM Multicloud Manager
American Airlines, UBank, Bitly, Eurobits, Active International, Bison, Contextor, Constance Hotels, Resorts & Golf, Creval, Deloitte, ExxonMobil, FaceMe, FacePhi, Fitzsoft, Fuga Technologies, Guardio, Honeywell, Japanese airline, Jenzabar, KONE
IBM Cloud App Management
American Airlines, UBank, Bitly, Eurobits, Active International, Bison, Contextor, Constance Hotels, Resorts & Golf, Creval, Deloitte, ExxonMobil, FaceMe, FacePhi, Fitzsoft, Fuga Technologies, Guardio, Honeywell, Japanese airline, Jenzabar, KONE
IBM Resilient
Golden Living, Health Equity, USA Funds
IBM Security QRadar
Clients across multiple industries, such as energy, financial, retail, healthcare, government, communications, and education use QRadar.
IBM Tivoli Asset Management for IT
Migros Zurich, Tyr_ns AB, Port Otago Limited, BTC, Royal Boskalis Westminster N.V., AIG, Swedish Match, DTE Energy
IBM Tivoli Business Service Manager
SSGC
IBM Tivoli NetCool Impact
Claranet, Consolidated Communications, Telus, €sterreichische Bundesbahnen (€BB), Telekom Srbija, Bendigo Community Telco, Capgemini, Schweizerische Bundesbahnen (SBB)
IBM Tivoli NetCool OMNIbus
Consolidated Communications, €sterreichische Bundesbahnen (€BB), Capgemini
IBM Tivoli Composite Application Manager
Michelin Tire Corp
IBM Application Performance Management
Mibtree, EatDrinkDeals.com, IT Performance Advisor
IBM SmartCloud Control Desk
St Vincent's Health Australia, Kalibrate Pty. Ltd., Cognizant Technology
IBM WebSphere BPMS
Schahin Group, Korean Credit Card Company, Versicherungskammer Bayern, Biogrid Australia
IBM BPM
Barclays, EmeriCon, Banca Popolare di Milano, CST Consulting, KeyBank, KPMG, Prolifics, Sandhata Technologies Ltd., State of Alaska, Humana S.A., Saperion, esciris, Banco Espirito Santo
IBM Watson Customer Experience Analytics
IMM, Whogohost Ltd., Stonyfield, Grupo WTW, Big Scary Cranium, Brockenhurst College, SiteMinis, RCI Banque Espana
IBM Tivoli CMDB
NovaTec, FEI, Cbeyond
IBM SevOne Network Performance Management (NPM)
ATOS, Devereux, Spark New Zealand, Access4, Rogers Communication, Lumen (formerly known as CenturyLink)
IBM Engineering Workflow Management
Telstra Corporation, Visteon, Atos SE, Panasonic Automotive Systems, IBM Global Technology Services, CareCore National, JTEKT Corp., ItaÒ BBA, Avea, CACEIS, Danske Bank Group, APIS IT
IBM Robotic Process Automation (RPA)
The Hanover Insurance Group
IBM Cloud Pak for Applications
Blue Cross Blue Shield of Massachusetts
ServiceNow
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
ServiceNow Discovery
York, National Grid, DXC Technology, experian, BEACHBODY
ServiceNow Now Platform
experian, beachbody, health partners
Loom Systems
Citrix, Amdocs, Sysaid, Hexaware, Effibar, Revtrak, Taptica
ServiceNow IT Operations Management
servicenow, TransAlta, NATS, Symantec
ServiceNow Security Operations
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
ServiceNow Orchestration
experian, BEACHBODY, HealthPartners, Banosoft
ServiceNow Automation Engine
1. Accenture2. Aetna3. AIG4. Airbus5. Allstate6. American Express7. AT&T8. Bank of America9. Barclays10. BHP Billiton11. Cisco12. Coca-Cola13. Comcast14. Dell15. E*TRADE16. FedEx17. Ford Motor Company18. GE19. Google20. H&R Block21. Home Depot22. IBM23. Intel24. JPMorgan Chase25. Kroger26. Liberty Mutual27. Lockheed Martin28. Marriott International29. Mastercard30. McKinsey & Company31. Microsoft32. Morgan Stanley33. Nike34. Nordstrom35. Oracle36. PepsiCo37. PwC38. Rakuten39. SAP40. Siemens41. SoFi42. Spotify43. Starbucks44. TD Ameritrade45. Toyota46. UnitedHealth Group47. Visa48. Walmart49. Wells Fargo
ServiceNow Strategic Portfolio Management
Proximus, UNT SYSTEM, SAP SuccessFactors
ServiceNow Cloud Observability
InVision, Twilio, Lyft, Yext, DigitalOcean,
ServiceNow CMDB
Wayfair, Siemens, Allianz, Experian, Vitas Healthcare
ServiceNow Customer Service Management
Siemens Healthineers, SAP SuccessFactors, Asurion
Popular Solutions
Top Industries
Financial Services Firm
17%
Educational Organization
16%
Computer Software Company
11%
Comms Service Provider
8%
Educational Organization
16%
Financial Services Firm
12%
Computer Software Company
12%
Manufacturing Company
7%
Quotes From Member Reviews
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Most Helpful Reviews
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Customer Service
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Technical Support
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