Compare IBM vs StarWind | IT Central Station

IBM Based on 1232 reviews.	StarWind Based on 16 reviews.
Overview
International Business Machines Corporation is an American multinational technology and consulting corporation, with headquarters in Armonk, New York. IBM manufactures and markets computer hardware, middleware and software, and offers infrastructure, hosting and consulting services in areas ranging from mainframe computers to nanotechnology. The company originated in 1911 as the Computing-Tabulating-Recording Company through a merger of the Tabulating Machine Company, the International Time Recording Company, and the Computing Scale Company.	Information Not Available
Sample Customers
IBM Spectrum Accelerate: Silverpop IBM Spectrum Virtualize: Pelephone, Sprint IT Enterprise Services	StarWind Virtual SAN: Baker Tilly BVI, CMS Internet, Board Harpeth Hall School StarWind Storage Appliance: Bosch, EC2 IT, Solid Earth Inc., Canon StarWind HyperConverged Appliance: Sears Home and Franchise Business StarWind Virtual Tape Library: Volvo, Sony, Samsung, Hitachi
Popular Solutions
IBM MQ 78 reviews IBM Spectrum Protect 66 reviews IBM QRadar 57 reviews	StarWind Virtual SAN 13 reviews StarWind HyperConverged Appliance 2 reviews StarWind Storage Appliance 1 reviews
Top Comparisons
Red Hat Ceph Storage vs. IBM Spectrum Scale Compared 19% of the time. Nutanix vs. IBM Spectrum Accelerate Compared 25% of the time. VMware vSAN vs. IBM Spectrum Virtualize Compared 24% of the time.	DataCore Virtual SAN vs. StarWind Virtual SAN Compared 25% of the time. VMware vSAN vs. StarWind HyperConverged Appliance Compared 19% of the time. Red Hat Ceph Storage vs. StarWind Virtual Tape Library Compared 20% of the time.
Top Industries
Financial Services Firm 26% Comms Service Provider 8% Manufacturing Company 6% Marketing Services Firm 6%	Energy/Utilities Company 28% Construction Company 19% Manufacturing Company 18% Financial Services Firm 7%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Todd Ramirez
VP, Data Governance at Northen Trust
What is most valuable?: Data rules, column analysis • How has it helped my organization?: Sometimes a project...
Read full review of IBM Information Analyzer »
ValerioFiore
Mainframe Security Specialist, RACF and zSecure Technician, CA-TSS Specialist, Security Team Leader
What is most valuable?: Perfectly integrated with the z/OS operating system and all the other products in the IBM...
Read full review of IBM Resource Access Control Facility »
Kumar Gaurav Jain
Architect: Service Virtualization, DevOps and Automation at a tech services company
What is most valuable?: IBM RTVS has many useful features, but support for IBM MQ over this tool is unbeatable. It...
Read full review of IBM Rational Test Virtualization Server »
Andrew Clark
Technology Manager at PNC
What is most valuable?: I think the most valuable feature is the fact that it sort of combines IBM DataPower being...
Read full review of IBM API Connect »
Anonymous User
Infrastructure Engineer at a insurance company
What is most valuable?: One of the most valuable features in IBM Sterling B2B Integrator would be the ease of...
Read full review of IBM B2B Integrator »

Review 1 of 5

Brian Witherow
IT director at a non-tech company
What is our primary use case?: We use this product as a backup and storage solution. We have the need to back up...
Read full review of StarWind Storage Appliance »
FAFCO
Director of Technology at FAFCO, INC.
What is our primary use case?: We use StarWind for storage on our Hyper-V cluster. We started with their free...
Read full review of StarWind Virtual SAN »
Anonymous User
IT Operations Manager
What is our primary use case?: We are a small school with 700 users. We replaced an eight-year-old HP system (two...
Read full review of StarWind HyperConverged Appliance »

Review 1 of 3

Customer Service

Paul Heath
IBM Maximo Control Desk Manager at a tech services company
We have often set up PMRs and their support is quite good. We have issues that have reappeared in other releases, and...
Read full review of IBM Maximo »
Mustafa Ülgen
Sistem Yönetimi Uzman? at a healthcare company
Global support is good.
Read full review of IBM Storwize »
Alfred Morgan Jones
Senior Systems Consultant at a tech services company
I was lucky to have a very good relationship with the local IBM storage support experts. The implementations were...
Read full review of IBM Storwize »
LuisCosta
Senior Software Engineer at a engineering company
Customer Service: Customer service has been adequate. Most of the times we've had any issues IBM has been able to...
Read full review of IBM Rational ClearQuest »
Carlos Mardinotto Junior
BI Expert at Business Intelligence | DW Consultant | Data Science | Scrum
IBM support is very expensive. However, there are many online materials to improve your skills, as well as other...
Read full review of IBM Cognos »
Anonymous User
Experienced Full Cycle Remote at a healthcare company
I would give technical support a rating of 7/10.
Read full review of IBM Kenexa »
Jeff Wellstead
Partner - Digital People Practice at Digital Works Group
We received excellent technical support. IBM is working hard to ensure that this product line goes to market with...
Read full review of IBM Kenexa »
Rodrigo Mendonça
Business Intelligence Consultant - IBM Cognos at a tech services company
On a scale from 0-10, I rate technical support 7. I have had some problems, but in general, my issues have been...
Read full review of IBM Cognos TM1 »
Mahesh Kanderi
Cognos Consultant at a financial services firm
There is need for a faster resolution and expected time frame to resolve production issues. Whilst working on site...
Read full review of IBM Cognos »
Chao Kang Chen
DBA with Oracle Database, IBM DB2 and Cloudera Hadoop project at a financial services firm
8 out of 10. IBM Lab is quite strong. The site technical support is good, too.
Read full review of IBM Db2 »
Keith Sisson
Director Of Technology at Compuware
I'm not sure that we've really had to use technical support for WebSphere MQ. We’ve figured out how to do it. We've...
Read full review of IBM MQ »
Adem Çeltik
Database Security Specialist at a tech services company
IBM has three layers for Guardium support. In critical cases, technical support analyzes the issues very quickly to...
Read full review of IBM Guardium »
WebOpsManager15
Web Operations Manager at a manufacturing company
Technical support is the worst in the industry, as mentioned elsewhere.
Read full review of IBM Storwize »
Virgil Nicolae
Security Team Leader at SYSM GmbH
Technical support is doing its job mostly. What I don’t particularly like is the flow duration. But it really depends...
Read full review of IBM Tivoli Access Manager »
Miguel Angel Beltran Vargas
Director SOC at a tech services company
It has taken a long time for support to respond to our request regarding AIX.
Read full review of IBM QRadar »
Christopher Okerberg
Storage/SAN Administrator at a insurance company
Overall, technical support is good. It is sometimes frustrating when you supply all the information you think they...
Read full review of IBM Spectrum Virtualize »
Anonymous User
System Engineer at a insurance company
Technical support through IBM whenever we have issues is always pretty good.
Read full review of IBM Spectrum Protect »
Anonymous User
Systems Engineer at a tech services company
IBM support is great. It is world-class support. They have a great system in place and they generally get the problem...
Read full review of IBM Spectrum Protect »
Anonymous User
Bi Consultant at a tech services company
Customer Service: Customer service is fair compared with the abilities and size of the product. Technical Support: I...
Read full review of IBM Cognos »
Anonymous User
Business Unit technical Lead at a tech services company
Customer Service: 9/10. Technical Support: 9/10.
Read full review of Netezza »
Anonymous User
Sys admin
Good, and a lot better than other companies.
Read full review of IBM Power Systems »
Anonymous User
IT Manager at a financial services firm
We've been pretty successful with the PMR process. I don't have any real negative or positive feedback exactly; it...
Read full review of IBM FileNet »
Andrew Clark
Technology Manager at PNC
Personally, I have not used technical support.
Read full review of IBM API Connect »
Kristi Harig
Coordinator-Release Management at a healthcare company
So far, we haven't had an issues with support so it seems okay.
Read full review of UrbanCode Deploy »
Anonymous User
Consultant
Not applicable.
Read full review of IBM Cognos »
Benson Cheek
Information Security Analyst at Allegiance Air
On a scale of 1-10, probably seven; I would rate the technical support team a 7/10.
Read full review of IBM QRadar »
SrCognosDev925
Senior Cognos Analyst Developer at a engineering company
If you have a contact within IBM then things are great, but some of the IBM partners (in my opinion) don’t offer the...
Read full review of IBM Cognos »
Anonymous User
Senior Unix Engineer at a financial services firm
We have not used technical support that much for Spectrum Scale. However, we did have one crash and they helped us...
Read full review of IBM Spectrum Scale »
Anonymous User
Systems Manager at a financial services firm
The technical support is fine. MQ is very predictable product and it's good.
Read full review of IBM MQ »
Richard Rijnders
Systems architect at Firstsys
Their technical support is very good. Most of the time that I've had any issues, I would get an answer within an hour.
Read full review of IBM WebSphere BPMS »

Review 1 of 30

Andrew Wolf
Civil Engineer at a construction company
Customer service has been excellent. Any questions we have had have been answered quickly.
Read full review of StarWind HyperConverged Appliance »
FAFCO
Director of Technology at FAFCO, INC.
Their customer service at every level, both in terms of our account and technical support is very good. Everything...
Read full review of StarWind Virtual SAN »
Dan Reynolds
Senior System Administrator at a construction company
Tech support is fantastic. As I mentioned I consider StarWind tech support one of the main features. And if the poo...
Read full review of StarWind Virtual SAN »
Christopher Vlach
Operations Manager at a insurance company
In eight years we have never needed support for an issue with the software. I have called a handful of times to have...
Read full review of StarWind Virtual SAN »
Lukasz Zasko
VMware Administrator, VMware vExpert at a financial services firm
Very good. I've got standard support but the reaction time is always 1-2 hours.
Read full review of StarWind Virtual SAN »
SimplifyTech
CEO at a tech services company
Their support goes above and beyond with the integration of their software.
Read full review of StarWind Virtual SAN »
Anonymous User
User
Technical support has been fantastic on the very few occasions we've had to call them. The engineers aren't just well...
Read full review of StarWind Virtual SAN »
Anonymous User
IT Operations Manager
They have proactive support which prior to using StarWind, was a new concept for us. It's incredible. We spend less...
Read full review of StarWind HyperConverged Appliance »

Review 1 of 8

Technical Support

No Data Available

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