Compare Imperva vs Rapid7 | IT Central Station

Imperva Based on 93 reviews.	Rapid7 Based on 23 reviews.
Top Comparisons

Overview
Imperva is a provider of cyber and data security products. Imperva is headquartered in Redwood Shores, California. Imperva has received a total of $53.7M in venture capital funding, including over $20M in its Series D round in April 2008. Imperva's investors include Accel Partners, Greylock Partners, Meritech Capital Partners, USVP and Venrock. Imperva's belief is that an organization's most important asset today is datacustomer, financial and intellectual property, each of which need to be protected from insiders and hackers. To protect data, Imperva claims to have built a data security suite to protect both structured and unstructured data:	Information Not Available
Sample Customers

Popular Solutions
Imperva Incapsula 9 reviews Imperva SecureSphere Database Security 9 reviews Imperva SecureSphere Web Application Firewall 9 reviews	Rapid7 InsightIDR 6 reviews Rapid7 InsightVM 5 reviews Rapid7 AppSpider 2 reviews
Top Industries
Software R&D Company 27% Financial Services Firm 12% Comms Service Provider 11% Retailer 6%	Software R&D Company 28% Comms Service Provider 14% Financial Services Firm 9% Manufacturing Company 6%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Omar Sánchez (Mr.Tech)
Information Security Advisor, CISO & CIO, Docutek Services at Docutek Services
What is our primary use case?
Our primary use case is to protect our cloud production environment.
How has it helped
…
Read full review of Imperva SecureSphere Web Application Firewall »
Sanaz Afshar
System Administrator at a tech services company
What is our primary use case?
We use Incapsula as a firewall on our website which can block any suspicious attempts…
Read full review of Imperva Incapsula »
Danish Ansari
Senior IT Security Specialist at National Water Company
What is our primary use case?
The primary use for our company is to enable the auditing on the DB level. The main…
Read full review of Imperva SecureSphere Database Security »

Review 1 of 3

Girish Kikkeri
Cyber Security Consultant at Relevance Lab
What is our primary use case?
We put Rapid7 AppSpider on the application scans for our network.
How has it helped my
…
Read full review of Rapid7 AppSpider »
Mat Greensides
Secury Administrator at a comms service provider
What is our primary use case?
The primary use case is vulnerability scanning and discovering.
How has it helped my
…
Read full review of Rapid7 InsightAppSec »
Chad Kliewer
Information Security Officer at a comms service provider
What is our primary use case?
I was looking for a behavior analytics solution to help me monitor our users' activity…
Read full review of Rapid7 InsightIDR »
Anonymous User
Information Security Officer at a tech services company
What is our primary use case?
I use it primarily to send alerts, or detect suspicious logins, and be proactive in the…
Read full review of Rapid7 InsightOps »
Anonymous User
Senior Manager of System Security at a tech services company
What is our primary use case?
I use this solution to check if there are any vulnerabilities that I find during…
Read full review of Rapid7 Metasploit »

Review 1 of 5

Customer Service

Danish Ansari
Senior IT Security Specialist at National Water Company
Till now we have not had any open cases with the technical support, so I cannot comment on that.
Read full review of Imperva SecureSphere Database Security »
OluwoleOlajide
Cloud Solutions Architect at a tech services company
Customers actually require a lot of support. They want an easier channel that can provide support. The solution...
Read full review of Imperva SecureSphere Web Application Firewall »
AjayJawla
Technical Sales Director at Revere Technologies
We have not needed to have much interaction with the support teams but when we do they address the problem quickly...
Read full review of Imperva Incapsula »
Omar Sánchez (Mr.Tech)
Information Security Advisor, CISO & CIO, Docutek Services at Docutek Services
We use a partner here in Puerto Rico for Imperva. We have a guy in our shop every day, full-time.
Read full review of Imperva SecureSphere Web Application Firewall »
Sanaz Afshar
System Administrator at a tech services company
I have never had a ticket with technical support, but I believe that they are supportive.
Read full review of Imperva Incapsula »
Darren Chaker
Operator at Halliburton
Customer Service: Very good customer service was responsive to needs to get Imperva SecureSphere operational....
Read full review of Imperva SecureSphere Database Security »
Giacomo Rosapepe
Senior IT Security Consultant at a tech consulting company
On a scale from 1-10 (1=worst, 10=best) I would say technical support is 9. Support is always guaranteed and every...
Read full review of Imperva SecureSphere Database Security »
Neagu Adrian
Network And Security System Administrator at a international affairs institute
The level of technical support is bad.
Read full review of Imperva SecureSphere Database Security »
Carlos Ortiz de Zevallos Torrents
Security Consultant at a security firm
Great.
Read full review of Imperva Incapsula »
JohnTamakloe
Solutions Engineer at a tech services company
While we were installing this solution, we had contact with technical support and they were good. I have referenced...
Read full review of Imperva SecureSphere Web Application Firewall »
Sudarshan Narasimhan
Senior Database Administrator at a media company
While configuring custom strings for data classification, we did engage Imperva Support and they were very helpful in...
Read full review of Imperva SecureSphere Database Security »
Muhammad Nurazhan Moin
Senior Web Manager at a university
Incapsula: Technical support provides fast response via email tickets, and fairly responsive local technical/account...
Read full review of Imperva Incapsula »
Arūnas Vaitekūnas
Solution Architect at a financial services firm
The technical support is OK. But they have big potential to do things better.
Read full review of Imperva SecureSphere Database Security »
Anonymous User
Head of IT at a tech services company
The solution's technical support is good.
Read full review of Imperva SecureSphere Web Application Firewall »
Anonymous User
Sales office at a real estate/law firm
Customer Service: 9.5 -- they're very good. Technical Support: 9.5 -- turnaround is very fast.
Read full review of Imperva Incapsula »
Anonymous User
Director at a marketing services firm
Customer Service: Communication declined a bit as they got bigger – 7/10. Service is really good though. Technical...
Read full review of Imperva Incapsula »
Roi-Nahari
CTO - Consulting Services at a tech services company
We do not use technical support very often. It is only in cases where we get something that looks like a bug. Their...
Read full review of Imperva SecureSphere Web Application Firewall »
Anonymous User
Client Relations Coordinator at a marketing services firm
Customer Service: 10/10 Technical Support: 8/10
Read full review of Imperva Incapsula »
Anonymous User
ERS Consultant at a consultancy
The vendor’s local partners, NGN Company and Bulent Daldal, were very supportive whenever my company needed their help.
Read full review of Imperva SecureSphere Database Security »
Anonymous User
Software Developer at a tech services company
I have no experience with their technical support.
Read full review of Imperva SecureSphere Database Security »
Anonymous User
ICT Director
Customer Service: Average to poor. Technical Support: Average to poor.
Read full review of Imperva Incapsula »
Anonymous User
Operations Consultant at a financial services firm
Customer Service: We had a service provider in-between Imperva and our organisation. It did not make things easy....
Read full review of Imperva SecureSphere Database Security »
AppSuppAnalyst790
L3 Application Support Analyst at a financial services firm
The support team responds promptly but sometimes it seems that, in more complex cases, they just try to stall for...
Read full review of Imperva SecureSphere Database Security »
Anonymous User
President/General Manager
Customer Service: Service is good and prompt, 9/10. Technical Support: I haven’t had much need for tech support.
Read full review of Imperva Incapsula »
Anonymous User
System Adminisrator at a tech services company
Customer Service: Once going enterprise, support is excellent. Technical Support: Once going enterprise, support is...
Read full review of Imperva Incapsula »
Anonymous User
Database Administrator II at a pharma/biotech company
Customer Service: 8/10. Technical Support: I haven’t had an issue in the year I have used the product.
Read full review of Imperva SecureSphere Database Security »
Anonymous User
Information Security Consultant at a tech services company
Customer Service: Excellent, they answered all our questions. Technical Support: Very good, the information provided...
Read full review of Imperva Incapsula »
Directhost465
Director Of Hosting Services at a tech services company
I am satisfied with the customer service. The few times that we had issues, they technical support team was able to...
Read full review of Imperva Incapsula »
Anonymous User
Senior System Engineer at a financial services firm
Customer service is excellent, 5/5.
Read full review of Imperva SecureSphere Database Security »
Roi Nahari
CTO- Consulting Services at 2bsecure
Technical support for this solution is insufficient. If you have a professional then you can handle it, but if you...
Read full review of Imperva SecureSphere Database Security »

Review 1 of 30

Nanda-Kumar
Security Team Lead at a tech services company
I have not interacted with tech support.
Read full review of Rapid7 InsightVM »
Chad Kliewer
Information Security Officer at a comms service provider
The technical support folks at Rapid7 are a great bunch of folks. I haven’t had much need to contact them, but when I...
Read full review of Rapid7 InsightIDR »
Aaron Harris
Information Security Officer at a tech vendor
Technical support is excellent both technically, timely, and professional throughout any incident or enhancement...
Read full review of Rapid7 InsightIDR »
Josh Serna
Information Security Systems Administrator at a non-tech company
The technical support is a solid 10 out of 10 as they take the time to answer any questions or problems which may...
Read full review of Rapid7 InsightIDR »
Girish Kikkeri
Cyber Security Consultant at Relevance Lab
The tech support from Rapid7 AppSpider is good. They contact us online in case of any open issues.
Read full review of Rapid7 AppSpider »
Mat Greensides
Secury Administrator at a comms service provider
The technical support is very helpful. I have used them in the last month.
Read full review of Rapid7 InsightAppSec »
Birzu Alexandru-Adrian
ITSM & AntiFraud Consultant
Customer Service: i'll rate is 10/10. I had some presentation with them, and the person who presented us the solution...
Read full review of Rapid7 InsightVM »
Evan Mc Whirrter
Systems Administrator at a university
Great.
Read full review of Rapid7 InsightOps »
Anonymous User
Database Administrator
Among the best! Their support responds promptly. They fully resolve issues before closing tickets.
Read full review of Rapid7 InsightIDR »
Anonymous User
Information Security Manager at a tech vendor
Technical support for InsightIDR has been fantastic. We've used Rapid7 for over a year now, and, while support calls...
Read full review of Rapid7 InsightIDR »
Anonymous User
Information Security Officer at a tech services company
Good. I mainly asked for some tech support when I was in the testing phase. I don't really know how to assess it. I...
Read full review of Rapid7 InsightOps »
Anonymous User
Information Security Manager at a non-tech company
Tech support is satisfactory.
Read full review of Rapid7 InsightVM »
Anonymous User
Application Security Engineer at a tech services company
It's fair, although more in-depth usage case studies and documentation are offered for a purchased licence.
Read full review of NT OBJECTives NTOSpider [EOL] »
Anonymous User
Security Manager
The technical support can be considered competent. However, they can be slow to discover solutions to tricky problems.
Read full review of Rapid7 InsightIDR »
CyberSecurity33
Cyber Security Engineer at a recruiting/HR firm
I have a Customer Success Manager, so I have called their customer support. When you call their customer support you...
Read full review of Rapid7 InsightOps »
Sandro Sandro
InfoSec Consultant at a tech services company
Maybe I'm biased because of the beta program, but the support is very quick and competent. Also, the Rapid7 community...
Read full review of Rapid7 InsightOps »
Anonymous User
User at a insurance company
The tech support is quite good.
Read full review of Rapid7 InsightVM »
Anonymous User
Information Security and Governance Lead Engineer at a comms service provider
The tech support was not as robust as our prior experience with Cisco. With Cisco, we had immediate response.
Read full review of Rapid7 Metasploit »

Review 1 of 18

Technical Support

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Imperva vs Rapid7

What is our primary use case?

How has it helped

What is our primary use case?

What is our primary use case?

What is our primary use case?

How has it helped my

What is our primary use case?

How has it helped my

What is our primary use case?

What is our primary use case?

What is our primary use case?