Compare Infor vs Saba | IT Central Station

Infor Based on 37 reviews.	Saba Based on 5 reviews.
Top Comparisons
Saba Cloud vs. Infor Lawson Talent Management [EOL] Compared 2% of the time.
Sample Customers
Infor Lawson Talent Management [EOL]: Petco, AvalonBay Communities, Brundage Management Company	Saba Cloud: Dell, Toyota, Graham, Bupa, Swedbank, KFC Lumesse ETWeb: T¾V Rheinland Group Asien
Popular Solutions
Infor CloudSuite Industrial 1 reviews Infor LX 1 reviews
Top Industries
Software R&D Company 29% Comms Service Provider 9% Financial Services Firm 9% Manufacturing Company 7%	No Data Available

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Gene Hammons, MBA
Practice Director, Software Selection & Implementation at a consultancy
What is most valuable?
In this case, scheduling and product planning were key drivers of ROI, but the overall step up…
Read full review of Infor CloudSuite Industrial »
Mohan-S
Sr IT/Business Consultant
What is our primary use case?
We use this solution for implementing Customer Support for SCM, MFG, and Finance.
How
…
Read full review of Infor LX »

Review 1 of 2

No Data Available

Customer Service

Rick Hutchinson
Product Manager at a tech vendor
Customer Service: Support is good. We have an assigned CSM who helps us track down help quickly. Technical Support:...
Read full review of Birst »
Sreenivas K
Principal Engineering Manager I at a software R&D company
Customer Service: Average. Technical Support: Technical support is average.
Read full review of Birst »
John Laws
Manager Data Services at a logistics company
Customer Service: Customer service is fantastic! We don't use Birst support often but when we do, they have been...
Read full review of Birst »
Gene Hammons, MBA
Practice Director, Software Selection & Implementation at a consultancy
Customer Service: Infor is impossible, but if you have a good reseller partner, they can handle just about any...
Read full review of Infor CloudSuite Industrial »
Anonymous User
Business Intelligence Consultant
It depends on the module - * Application studio is top notch with Inforxtreme * OLAP server and office plus is...
Read full review of Infor d/EPM »
Anonymous User
Software Engineer BI Analyst at a recruiting/HR firm
Technical support was good. They just couldn't address the performance issues.
Read full review of Birst »
Anonymous User
SunSystems Administrator at a energy/utilities company
Customer Service: We implemented Infor PM Q&A as part of a wider Infor SunSystems implementation and used a...
Read full review of Infor d/EPM »
Anonymous User
Sr. Business Intelligence Consultant at Avantas, LLC
I would give technical support a 6.5/10 rating.
Read full review of Birst »
Anonymous User
Information Systems Manager at a manufacturing company
There is limited support on Baan IV, but for Infor ERP LN there are more options. When it comes to vendor support on...
Read full review of Infor LN »
Anonymous User
Infor ERP LN Analyst at a tech services company
Customer Service: 8/10. Technical Support: 8/10.
Read full review of Infor LN »
Anonymous User
Director at a tech services company
Customer Service: It's good. Technical Support: It's good.
Read full review of Infor d/EPM »
Anonymous User
Senior Software Engineer at a healthcare company
Customer Service: Customer service is great with one dedicated customer success manager and great support org. It has...
Read full review of Birst »
Anonymous User
Senior BI Specialist at a tech company
I have not used technical support. However, answers to product-related questions are sometimes buried quite deep.
Read full review of Birst »
Anonymous User
Functional Strategy Consultant at a tech services company
4/5.
Read full review of Infor d/EPM »
Anonymous User
Technical Specialist at a tech services company
The tech support was an OK experience. Birst depends primarily on their forum for their issues to be resolved.
Read full review of Birst »
Anonymous User
Director BI Services at a tech services company
Customer Service: The level of customer service is very high. Every customer has it's own CSM (Customer Success...
Read full review of Birst »
Anonymous User
Business Intelligence Consultant and Birst Expert at a tech consulting company
Technical support has a quick response time and a high quality of service. I would rate them with a 7/10, as there is...
Read full review of Birst »
Anonymous User
Lead, Analytics Global Enterprise & Government at a comms service provider
The technical support is quite fair. Since we are a US-based organization, we required communication with the US on a...
Read full review of Birst »
Anonymous User
Senior Payroll Officer at a financial services firm
Customer Service: Customer service is at a moderate level. Technical Support: Technical support is excellent.
Read full review of Infor d/EPM »
Anonymous User
ERP Consultant at a tech services company
In general, technical support is OK.
Read full review of Infor LN »
Anonymous User
Sr. Tech Specialist/ DBA/BI Developer at a K-12 educational company or school
I would give technical support a rating of 3/10.
Read full review of Birst »
Anonymous User
Director of Enterprise Applications at a software R&D company
Customer Service: It's reasonable. Technical Support: It's reasonable.
Read full review of Infor LN »
Anonymous User
Senior Data Engineer at a tech company
Personally, I have not interacted with their support team but when my colleagues did they received an average response.
Read full review of Birst »
Anonymous User
Business Intelligence Manager at a real estate/law firm
Technical support is excellent.
Read full review of Birst »
Anonymous User
Consultant at a software R&D company
Customer Service: The level of customer services should be 75-80%. Technical Support: Excellent 90%.
Read full review of Infor d/EPM »
Anonymous User
Sr. Manager of Enterprise Applications
We found technical support to be very good and responsive. Tier one support has higher technical expertise than with...
Read full review of Birst »
Anonymous User
‎BI Analyst at a non-tech company
I literally gave up using their support due to their slow response. The business cannot wait weeks to fix an...
Read full review of Infor d/EPM »
Anonymous User
Infor PM Consultant
Tehnical support offered by Infor is very good. I always got an answer, and it never took them more than a day to get...
Read full review of Infor d/EPM »
Anonymous User
Lead Business Analyst at a tech services company
Customer Service: They do have good team which provides satisfactory customer service. Technical Support: They have...
Read full review of Infor LN »
Anonymous User
Regional Marketing Communications & Campaigns Manager at a retailer
I didn't have to deal with anyone from Birst directly, as we had someone in-house who was our Birst source of truth...
Read full review of Birst »

Review 1 of 30

Anonymous User
Performance Lead Consultant at a tech services company
The level of technical support depends on the person who is managing the account because each individual’s skill...
Read full review of Lumesse ETWeb »
Anonymous User
Learning Technology Experiences Enabler / DevOps Noob - enthusiast at a tech services company
I would give technical support a rating of 7/10.
Read full review of Saba Cloud »
Anonymous User
Consultant at a tech services company
I used the solution as a brand within a group. Our parent company had a shared services center that managed the...
Read full review of Lumesse ETWeb »
Anonymous User
HR Consultant at a manufacturing company
The level of technical support is very high, especially during implementation and go-live. Technical support is there...
Read full review of Lumesse ETWeb »
Anonymous User
Associate at a tech services company
* For the Saba Enterprise editions - Technical support is average. * For the Saba Cloud platform - Technical support...
Read full review of Saba Cloud »

Review 1 of 5

Technical Support

No Data Available

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Infor vs Saba

What is most valuable?

What is our primary use case?

How